My friend and I booked, via Expedia, La Quinta by Wyndham hotel in Norman, Oklahoma. Flying from Europe and planning to stay for 10 days, we selected this hotel as a suitable location. I lived in Norman for twenty-five years, and I am very familiar with the city. I made two itineraries due to my initial error in schedule, overlooking that arriving from Europe to Oklahoma, happened the same day and not the day after.
Therefore, both rooms for my friend and I were reserved for March 1st, 2024 with the check-out on March 2nd, and the other itinerary was from March 2nd to March 10th, 2024. Upon our arrival after 24 hours on the road, flying and driving, we were given two rooms –one on the first floor for me and the second on the second floor for my friend. I asked if we needed to check out on March 2nd, but the receptionist said NO-you will stay in the same room. Great and thank you, I said.
Tomorrow I was running errands all day and in the late afternoon I could not get into my room. My door card did not work (no, I did not keep it next to my cell phone). I got a new one from the receptionist (different person) and when I entered, the room was empty! And that was the moment I introduced Ms. Valerie Owings--Operations Manager from Hell. She said that due to some errors, my luggage was “packed” and they checked me out of my room. They “packed” my stuff in the suitcase, and all I had in the bathroom was in the trash: a hairbrush (both in Germany), toothbrush, toothpaste, mineral su