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Reviews of Radisson Hotel Oklahoma City Northwest

2.5 out of 5
Radisson Hotel Oklahoma City Northwest
2945 Northwest Expressway, Oklahoma City, OK

Reviews

6.0
Rating 10 - Excellent. 30 out of 156 reviews" "
Rating 8 - Good. 38 out of 156 reviews" "
Rating 6 - Okay. 29 out of 156 reviews" "
Rating 4 - Poor. 26 out of 156 reviews" "
Rating 2 - Terrible. 33 out of 156 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

Reviews

10/10 Excellent

LindalGrove, Denton Tx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and easy to find and move around. Also is in town
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Needed more staff and more careful maintenance crews
Stayed 2 nights in Oct 2019

8/10 Good

steven

Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only complaint i have was that my room keys kept locking me out. They say there is breakfast but not really.
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I didn’t like the fact that you had to call the front desk to have the turned on, which by the way maintenance never came to do that. Then our bathroom light didn’t turn on - and guess what...THAT WASNT FIXED EITHER! Definitely outdated and old looking! DO NOT RECOMMEND!
Stayed 1 night in Oct 2019

2/10 Terrible

David

Liked: Room comfort
Disliked: Property conditions & facilities
Worst Wyndham ever stayed in. We booked online and saw that there was a restaurant and lounge. Our plan was to check in and spend a restful Wyndham night. The hotel is under renovation, no restaurant nor lounge. We had to make other plans. Hallways need cleaning, our drapes would not close to so I used the desk chair to hold the curtains together, then the desk drawer would not stay in, no ice bucket, no closet, had to hold the handle down to flush the commode. Too late to relocate. The girl behind the desk the next morning said nothing to us when we turned in our keys. Will we rebook through Hotels.com or stay in a Wyndham? Maybe, but not soon. A terrible experience.
Stayed 1 night in Oct 2019

4/10 Poor

UnhappyGuest

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When traveling across the country it's nice to have a hotel chain you can count on. This hotel was being remodeled. This resulted in the lobby being a mess, the front doors not working properly and breakfast consisted of a prepackaged breakfast roll. The carpet in the room I was in was filthy and the curtains would not close properly. I am disabled and I travel with my service dog. I was concerned with her walking on the soiled and spotted carpet. There are many other hotels in Oklahoma City to choose from, and I wish I had chosen a different hotel.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Just disappointed in this hotel. I didn’t realize that they didn’t have a microwave or other amenities.
Stayed 1 night in Oct 2019

8/10 Good

Erminia

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Frances

Liked: Cleanliness, staff & service, room comfort
The room was clean but the water faucet was dripping, and when we went to take a shower the water came out dirty. The building is under construction. I believe that once it’s done everything will be good.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Y’all suck
The absolute worst place ever!! They started working outside my room in the middle of the night. They talked loudly on radio No coffee in the morning no food. No trash cans in room Asked for a general manager to call and still have heard nothing!!! I want a refund! I paid for a good night sleep!!
Stayed 1 night in Oct 2019

4/10 Poor

Jesse

Disliked: Staff & service, room comfort
When we arrived at the hotel the front desk was just a fold-out table with a laptop on it did not look too professional the lady that checked us in was very polite when we got our room keys we went to our room which was clean with only three pillows on a king size bed we ask for extra pillows when we received our extra pillows the person delivering them did not acknowledge me talking to them and seemed very unpleasant to have to do her a request the bed was very uncomfortable the pillows were the only thing that was comfortable on the bed when we checked out that morning the person at the front desk he did not seem very pleasant and when I asked for a receipt because I needed the receipt for the hotel to turn in to be compensated for paying for the room he looks at me and tells me that I have to go to Expedia and get the receipt and I say I didn't go through Expedia I'm with through hotels.com and I've always got a receipt when leaving the hotels he rolls his eyes and says he can't give me a receipt because it's through a different party well all in all I can tell you right now I will never stay at this hotel ever again the only person that I dealt with in my stay is when I checked in was the lady that chick does in that was a very pleasant person to talk to other than that I'll never recommend this hotel anybody..
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water
No hot water for entire stay.Pool and back patio under demolition
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

2/10 Terrible

Josue

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE - AVOID AT ALL COSTS
It was probably my fault for not reading the reviews beforehand but alas, I experienced it and it's over. There was no hot water for my stay, the room was very unclean, and the service was very lackluster. The employees don't act like they care, and when I checked in, she basically told me I could find somewhere else to stay if I didn't like the acommodations. There was no breakfast as advertised and as I was checking out, I saw 4-5 other guests with the same complaints leaving. Some were even checking out early. Hotels.com should take this hotel off the site.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody at this Wyndham property was amazing very helpful very friendly the maintenance guy was amazing definitely will stay at this hotel again
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here anytime soon.
Fire sprinkler was dripping some sort of nasty pink water, tub was stained with mildew, ceiling tiles were jacked up, bar and pool and everything else that was advertised was not in service and... no hot water for a shower the entire time. They originally said it was their water heater and it would be fixed in a couple of hours, the next morning the blamed it on the city. Hotel should be closed until it is fixed, and hotels.com really needs to update their listings.. not happy with either really.
Stayed 1 night in Sep 2019

2/10 Terrible

Kim, Uk

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has major construction going on and lobby was dirty and trashy looking - hotel had no hot water so we cancelled and stayed elsewhwere. Not sure why this hotel is still booking rooms out.
Stayed 1 night in Sep 2019

8/10 Good

Hayden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is going through major renovations at this time. The pool is closed, major construction happening. The staff is very courteous and helpful.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The room was very neat and relaxing. Although the tub was not draining the water properly, building is under construction
Stayed 1 night in Sep 2019

8/10 Good

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay at a Great Rate
The hotel is under construction... but the room we had was comfortable.. plenty of towels. The ladies at the front desk were courteous and friendly. One really good thing was that the hotel did NOT have any musty odor that you sometimes find in hotels being renovated. The price was wonderful and it’s two blocks from Penn Square Mall.
Stayed 1 night in Sep 2019

4/10 Poor

Douglas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just an old hotel, trying to upgrade but doing it cheaply.....
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and friendly staff!! A++
Stayed 1 night in Sep 2019
Response from Management on 18 Sept 2019
Thank you for your feedback. We will be sure to pass on your compliment.

6/10 Okay

Ebony, Oklahoma

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property needs a lot of work in the rooms. The bathroom sink doesn’t have a vanity just a broke pipe to hide the other pipes. There is no mini fridge, or microwave. My bed had a stain on the blanket. I am 5’4 and I can touch the ceiling walking down the hallway. My husband is 6’4 his head almost touches the top. FYI they hold $50 off your card for up to a week. This is not worth paying $70. We won’t be back.
Stayed 1 night in Sep 2019
Response from Management on 18 Sept 2019
Thank you for providing your feedback. Our mini-fridge and microwaves are upon request. The $50 is an incidental hold that we release upon checkout. The process takes 3-5 business days depending on the institute that is backing your card.

4/10 Poor

ralph

Disliked: Cleanliness, property conditions & facilities
Construction Zone
Hotel under construction. Leaking sink. Poor amenities, no hair dryer. Construction zone
Stayed 1 night in Sep 2019
Response from Management on 18 Sept 2019
Thank you for providing your feedback. We are currently in the process of renovating the hotel. Our amenities are being affected at this time because of said renovation.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Under construction, no refrigerators in the room.
Stayed 1 night in Sep 2019
Response from Management. on 12 Sept 2019
Thank you for providing your feedback. Refrigerators are upon request. We deliver them to the room and set them up also.

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019
Response from Management on 12 Sept 2019
Thank you for your feedback.

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Management on 12 Sept 2019
Thank you for your feedback.

2/10 Terrible

Candace

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not up to snuff – go elsewhere
I ultimately ended up leaving this hotel because the condition of it was so poor. Not sure when the last time they rented room 601 to someone, but it has a huge hole in the floor, stains all over the furniture, and dingey linens. There was no microwave/mini-fridge, so the maintenance guy brought them up, but as soon as I opened the door, it was filthy & unleashed a scent I couldn't get out of the room. Point is: This shouldn't be a Wyndham property & needs a lot (A LOT) of help to get back to being acceptable for me.
Stayed 2 nights in Aug 2019
Response from Management on 12 Sept 2019
We apologize that you did not enjoy your stay. We are currently in the process of starting a full renovation. Our company has had this property for the last 10 months and have been working on renovation plans since then.

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Was under construction and I didn’t know that..... .......
Stayed 1 night in Aug 2019

8/10 Good

Courtly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was okay! I would stay there again...
It was okay! Pros: -Nice, clean room. -Great area for us to stay in. -Great price, especially for it not being super sketchy. Honestly, we would probably stay there again just for these things! Cons: -No microwave or mini fridge in the room. -The ice machine on our floor was broken, so I had to go to a different floor and then the ice came out almost half water. -No pool or hot tub, which was fine. -We did have to wait a few minutes for someone to show up at the front desk when we were checking out, but the person was probably busy with renovations or just stepped away for a minute. They are renovating... so a lot of things were understandable.
Stayed 1 night in Aug 2019
Response from Management on 12 Sept 2019
Thank you for your feedback. We are going through renovation so we are glad you understand about the small issues you had to deal with. The microwave and mini-fridge are upon request.

2/10 Terrible

Martin

Power outtage due to storm the day before. No phone call warning us.. Hotel rep met us at the door outside when we pulled up an hour after check in time. Explained there was no power. I understand thats not their fault, but there was no warning and they made no attempt to help find another hotel. After almost 2 hours trying to find an open room, we found one out of the area we needed to be in at double what we pre-paid at Wyndam. I had my elderly mother with me who had just had a medical procedure done, and it was very hard on her!
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Front desk was very accommodating to me taking care of my father.
Stayed 1 night in Aug 2019
Response from Front Office Manager on 12 Sept 2019
Thank you for providing your feedback. I am glad the front desk was accommodating for you. We will be sure to pass along your kind words.

4/10 Poor

Cliff

Liked: Cleanliness, property conditions & facilities, room comfort
Rip-off
$50 rip off. Listed as pet friendly, but did not indicate that the $50 "deposit" was non-refundable. That makes it a hidden fee not a deposit. $50 for a pet fee is both excessive and an unscrupulous practice.
Stayed 1 night in Aug 2019

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Management. on 12 Sept 2019
Thank you for your feedback.

2/10 Terrible

45OKc

Travelled with partner
Disliked: Amenities, property conditions & facilities
In bad condition, I was charged twice what I reserved it for. The TV didn’t even work right. No real blankets on the bed... better take this one off of the list of possibilities.
Stayed 1 night in Aug 2019
Response from Management on 12 Sept 2019
Thank you for providing your feedback. I am sorry you were charged twice what you reserved for, could you provide the details so that we may look into this for you?

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in late due to my Mom’s breast cancer surgery. They are renovating the property. It’s looking great! I was afraid of the elevators because they were small. The very kind front office gentleman literally took the time to work through what I was feeling. He is a wonderful person! He went above and beyond for us. I have been to five star hotels that did not deliver this level of service.
Stayed 1 night in Aug 2019
Response from Front Office Manager on 12 Sept 2019
Thank you for your feedback. We are glad our staff was kind and helped you. We will be sure to pass along your message if you could provide us with his name. Thank you

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Major reconstruction!😳
Checking in was not the best. The pool was closed. And the kitchen was out of certain foods/supplies. I will have say that my booking source did not say that this hotel was under construction. Major construction...
Stayed 1 night in Aug 2019
Response from Management on 12 Sept 2019
Thank you for providing your feedback. We are undergoing renovation and have this posted on the website. We apologize that your booking source did not inform you of this.

4/10 Poor

Verified traveller

Travelled with family, Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was no big deal. Rooms smelled musty. Cockroaches in the bathroom. No Joke!
Stayed 1 night in Aug 2019
Response from Management on 12 Sept 2019
Thank you for your feedback. We are sorry that you did not enjoy your stay. We hope to see you again once we have finished the renovation process.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Sheets weren’t changed and had to have my room changed because Bathtub didn’t work. I used to stay here a lot but it’s gone downhill
Stayed 1 night in Aug 2019
Response from Management on 12 Sept 2019
Thank you for your feedback. We are sorry that you did not enjoy your stay. We hope to see you again once we have finished the renovation process.

2/10 Terrible

Robert

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Lack luster and surestay bound on my next hotel st
Disappointing they dont have refrigerator in rooms for my insulin has to be refrigerated..also no hot water in sink until you ran hot water in tub for few minutes.. Rooms small.. Breakfast is not included must sit down to order and pay... Most hotels of this level offer free continental breakfast
Stayed 1 night in Aug 2019
Response from Management on 12 Sept 2019
Thank you for providing your feedback. Our refrigerators are upon request and we deliver them to the room. We are currently undergoing renovation, we apologize for any inconvenience this caused you. During your stay our restaurant was open, since there is a restaurant the breakfast is served by them.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Management on 12 Sept 2019
Thank you for your feedback.

10/10 Excellent

Danny

Liked: Cleanliness, room comfort
Ready for renovation.
Hotel will be completely renovated soon and should correct problems. Still enjoyed stay. Hotel was outdated for sure.
Stayed 3 nights in Aug 2019
Response from Management on 9 Aug 2019
Thank you for providing us with feedback. We hope to see you again after the renovation.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Management. on 9 Aug 2019
Thank you for your review.

6/10 Okay

Verified traveller

The rooms looked so much different in the pictures than what they really were. There’s no fridge or microwave in the room and the breakfast was really overpriced($5 for a little bowl of oatmeal) Staff was very polite.
Stayed 2 nights in Aug 2019
Response from Front office on 9 Aug 2019
Our fridge and microwaves are upon request. We thank you for your kind words about our staff. We will be sure to pass this along to them.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They were out of a lot of stuff, the restaurant was only 'partly' open, as renovations were beginning in a few days
Stayed 2 nights in Jul 2019
Response from Management on 9 Aug 2019
Thank you for providing feedback. We are sorry for any inconvenience the restaurant being close caused you.

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Parking: GREAT Needed a bit of freshning up and updating. Furniture, paint, decorator items.
Stayed 1 night in Jul 2019
Response from Management on 9 Aug 2019
Thank you for your feedback. We will work hard to fix the issues you mentioned in the renovation beginning soon.