Beach nearby, beach umbrellas
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Reviews of Hotel Sunset Terrace

3 out of 5
Hotel Sunset Terrace
Nakagami-gun, Miyagi, 3-223, Chatan, Okinawa

Reviews

9.2

Wonderful

Rating 10 - Excellent. 386 out of 617 reviews" "
Rating 8 - Good. 191 out of 617 reviews" "
Rating 6 - Okay. 31 out of 617 reviews" "
Rating 4 - Poor. 8 out of 617 reviews" "
Rating 2 - Terrible. 1 out of 617 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Stayed 3 nights in May 2024
Response from フロント　ビカス on 7 May 2024
Thank you for your stay at our hotel. We are really proud to seeing your opinion,advice and suggestion.We are always trying to think good quality ,reliable and sufficient service how to provide for our customer. Your happiness is our satisfaction. Our entire team want to again heartly warm welcome at our hotel.

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room free netflix. I had no issues during my stay.
Stayed 6 nights in Apr 2024
Response from フロント　ハイン on 30 Apr 2024
Thank you for staying with us. We are glad to help you have a pleasant stay! We look forward to seeing you again. Thank you very much.

10/10 Excellent

Kailyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing! However, if you are looking for a hotel with a beach right outside, I would not recommend this hotel. The beach outside was not the best for swimming.
Stayed 4 nights in Apr 2024
Response from フロント　ハイン on 26 Apr 2024
Thank you for staying with us. We are glad that you enjoyed your stay here. We look forward to seeing you again when you visit Okinawa. Thank you very much.

10/10 Excellent

Joseph

Stayed 11 nights in Mar 2024
Response from フロント　ビカス on 23 Apr 2024
Thank you for your stay at our hotel. We are really proud to seeing your opinion,advice and suggestion.We are always trying to think good quality ,reliable and sufficient service how to provide for our customer. Your happiness is our satisfaction. Our entire team want to again heartly warm welcome at our hotel.

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to everywhere we wanted to go. The only weird thing about the room was that there were no chairs. Staff gave us some upon request. Loved the massage chair and sauna in room and the shower water pressure was awesome!
Stayed 6 nights in Mar 2024
Response from フロント:　ビカス on 31 Mar 2024
Thank you for your stay at our hotel. We are really proud to seeing your heart touching opinion,advice and suggestion.We are always trying to think good quality ,reliable and sufficient service how to provide for our customer. Your happiness is our satisfaction. Our entire team want to again heartly warm welcome at our hotel.

10/10 Excellent

Chia-Te

Stayed 1 night in Jan 2024
Response from フロント　ビカス on 28 Jan 2024
Thank you for your stay at our hotel. We have really proud of your suggestion. We always try to think how to best reliable service provides for our customer. Your happiness is our satisfaction. Our entire team want to again heartly warm welcome at our hotel.

8/10 Good

JUNJI

Stayed 2 nights in Dec 2023
Response from フロント　ビカス on 28 Jan 2024
この度はご宿泊いただき誠にありがとうございました。ご滞在を楽しんでいただけたご様子で大変嬉しく存じます。またのご来館を心よりお待ちしております。

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome staff
Stayed 6 nights in Nov 2023
Response from フロント：ビカス on 8 Nov 2023
Thank you for your stay at our hotel. We have really proud of your suggestion. We always try to think how to best reliable service provides for our customer. Your happiness is our satisfaction. See you again welcome at our hotel.

8/10 Good

Jose

Stayed 1 night in Nov 2023
Response from フロント：ビカス on 28 Dec 2023
Thank you for your stay at our hotel. We have really proud of your suggestion. We always try to think how to best reliable service provides for our customer. Your happiness is our satisfaction. Our entire team want to again heartly warm welcome at our hotel.

10/10 Excellent

Randy, Texarkana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2023
Response from フロント　ハイン on 31 Oct 2023
Thank you for staying with us. We are glad to help you have a pleasant stay! We look forward to seeing you again.

8/10 Good

NGAI

Stayed 3 nights in Oct 2023
Response from フロント　ビカス on 27 Oct 2023
Thank you for your stay at our hotel.We have really proud of your suggestion.We always try to think how to best reliable service provide for our customer.Your happiness is our satisfaction.See you again welcome at our hotel.

10/10 Excellent

Leticia

Stayed 2 nights in Sep 2023
Response from フロント　ビカス on 27 Oct 2023
Thank you for your stay at our hotel.We have really proud of your suggestion.We always try to think how to best reliable service provide for our customer.Your happiness is our satisfaction.See you again welcome at our hotel.

6/10 Okay

JOHN

Liked: Cleanliness, amenities, property conditions & facilities
It’s a unique hotel. I enjoyed the hug bath tub and the dedicated shower room and the in room washer dryer which came in handy being next to the seawall for snorkeling . I also enjoyed having access to a bike to get around the seawall and Restaurants near Hamby town. Unfortunately local advice for traveling to the ferry and exploring was limited at best. Apparently there was only a coffee soda and juice bar for two months ( July and august) the coffee was great but no food or breakfast is offered. The room lighting is crazy complicated with controls on Japanese. I had to use Google translate for the temperature controls. The bed was firm and so were the two pillows . Staff is not at the desk in the late evening so if you want more pillows you can call the emergency number. Only one sheet/ duvet is provided. The TV in the theater room is huge and the large wood floor is a bonus for doing yoga so bring a matt. . They have several hangers off to the side but no dresser . The towel service is a open locking small door next to the front door that is accessed daily by cleaning staff. It opened without announcement and surprised me as staff could see in. It’s a bit strange here. It seems like there is another business in the works behind the hotel front. Intelligence something… they have a huge meeting table in the lobby with expensive office chairs they seem to be selling a library with Christian books and a bathroom behind hanging string curtain. It’s a bit strange.
Stayed 6 nights in Aug 2023
Response from フロント　ビカス on 29 Oct 2023
Thank you for your stay at our hotel.We have really proud of your suggestion.We always try to think how to best reliable service provide for our customer.Your happiness is our satisfaction.See you again welcome at our hotel.

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a hop skip and a jump away from American Village. Great location. Staff super helpful. Got beach chairs & beach parasols for free. Even lend us a vacuum cleaner for our car. Washing machine in the room was very helpful & high-end. The TV was the biggest I have ever seen in a hotel, maybe 70in. Just wish my wife’s bed was as comfortable as mine. Would stay there again.
Stayed 4 nights in Aug 2023
Response from フロント　ビカス on 27 Oct 2023
Thank you for your stay at our hotel.We have really proud of your suggestion.We always try to think how to best reliable service provide for our customer.Your happiness is our satisfaction.See you again welcome at our hotel.

10/10 Excellent

Kiyohiro

Stayed 2 nights in Jul 2023
Response from フロント　ビカス on 5 Mar 2024
この度はご宿泊いただき誠にありがとうございました。ご滞在を楽しんでいただけたご様子で大変嬉しく存じます。またの機会にご来館をスタッフ一同心よりお待ちしております。

10/10 Excellent

HING LUN

Stayed 6 nights in Jul 2023
Response from フロント　ビカス on 29 Oct 2023
Thank you for your stay at our hotel.We have really proud of your suggestion.We always try to think how to best reliable service provide for our customer.Your happiness is our satisfaction.See you again welcome at our hotel.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from フロント　ビカス on 29 Oct 2023
Thank you for your stay at our hotel.We have really proud of your suggestion.We always try to think how to best reliable service provide for our customer.Your happiness is our satisfaction.See you again welcome at our hotel.

10/10 Excellent

YASUKO

Stayed 3 nights in Jun 2023
Response from フロント　ビカス on 5 Mar 2024
この度はご宿泊いただき誠にありがとうございました。ご滞在を楽しんでいただけたご様子で大変嬉しく存じます。またの機会にご来館をスタッフ一同心よりお待ちしております。

10/10 Excellent

Douglas

Liked: Staff & service, property conditions & facilities
Wonderful Hotel at great price. After flight delay, called Hotel to tell them I would be late. Winfrey was very helpful, cheerful and welcoming. The entire staff was professional and friendly. Highly recommended in Sunabe.
Stayed 14 nights in Jun 2023
Response from フロント　ビカス on 9 Mar 2024
Thank you for your stay at our hotel. We have really proud of your suggestion. We always try to think how to best reliable service provides for our customer. Your happiness is our satisfaction. Our entire team want to again heartly warm welcome at our hotel.

10/10 Excellent

david

Stayed 21 nights in Jun 2023
Response from フロント　ビカス on 29 Oct 2023
Thank you for your stay at our hotel.We have really proud of your suggestion.We always try to think how to best reliable service provide for our customer.Your happiness is our satisfaction.See you again welcome at our hotel.

10/10 Excellent

TAKAYUKI

Stayed 1 night in Jun 2023
Response from フロント　ビカス on 5 Mar 2024
この度はご宿泊いただき誠にありがとうございました。ご滞在を楽しんでいただけたご様子で大変嬉しく存じます。またの機会にご来館をスタッフ一同心よりお待ちしております。

10/10 Excellent

Sandhya

Stayed 10 nights in Jun 2023
Response from フロント　ビカス on 5 Mar 2024
この度はご宿泊いただき誠にありがとうございました。ご滞在を楽しんでいただけたご様子で大変嬉しく存じます。またの機会にご来館をスタッフ一同心よりお待ちしております。

6/10 Okay

Sayoko

Staff was nice when they were there. Hard to eat in room. No chair in rooms although outside of room had table n chairs. Plus is: washer /dryer, parking, refrigerator, television. Close to Seawall and many eateries
Stayed 12 nights in Jun 2023
Response from フロント　ビカス on 5 Nov 2023
Thank you for your stay at our hotel.We have really proud of your suggestion.We always try to think how to best reliable service provide for our customer.Your happiness is our satisfaction.See you again welcome at our hotel.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, spacious, clean, and friendly.
Stayed 7 nights in Jun 2023
Response from フロント　ビカス on 29 Oct 2023
Thank you for your stay at our hotel.We have really proud of your suggestion.We always try to think how to best reliable service provide for our customer.Your happiness is our satisfaction.See you again welcome at our hotel.

10/10 Excellent

Javier

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
it was a great place to stay
Stayed 1 night in May 2023
Response from フロント　ビカス on 29 Oct 2023
Thank you for your stay at our hotel.We have really proud of your suggestion.We always try to think how to best reliable service provide for our customer.Your happiness is our satisfaction.See you again welcome at our hotel.

10/10 Excellent

naroku

Liked: Cleanliness, staff & service, property conditions & facilities
I like the hotel there was nothing t really complain about.
Stayed 5 nights in May 2023
Response from フロント　ビカス on 27 Oct 2023
Thank you very much for your stay at our hotel.I hope everything was well for your stay .See you again visit at our hotel.Thank you for your Nice comment.

8/10 Good

Ceren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is having a washing machine and cinema screen tv inside the hotel...also dryer for the laundry but the internet is not available in the room, only on the shared place..the 2nd floor...the first floor is available only for the meetings, they are for rent, nice meeting area but the wifi is not secure there, they have drinks and nice books, printer in the meeting area
Stayed 3 nights in Apr 2023
Response from Staff ウィンフリー on 8 May 2023
Thank you very much for your stay at our hotel.We regret that we should have explained Wi-Fi to you.I'm so sorry...Wi-Fi information was posted on the door of the room, and there was Wi-Fi for the exclusive use of the room.Forgive me for interrupting your trip.Looking forward to seeing you again!

10/10 Excellent

Johnmarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area, walk to beach just steps away..awesome coffee shop just around the corner and close to american village..i will definitely book again. The staff are very friendly and accommodating.
Stayed 7 nights in Mar 2023
Response from PHAN THI HONG HANH on 8 Apr 2023
Thank you for staying with us. We are glad to help you have a pleasant stay! We look forward to seeing you again.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are much bigger than I anticipated. Nice showers too
Stayed 3 nights in Jan 2023
Response from Koshi on 4 Feb 2023
Thank you for your compliments. I hope you liked your stay here. We look forward to seeing you again.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2022
Response from フロント　ウィンフリー on 25 Jan 2023
Thank you for your stay with us. It was a pleasure to be a part of your trip.Your comments are an inspiration to our staff.We will not be complacent and will continue to do our best.We look forward to serving you again!

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. So many things to do within walking distance including a beach and nice park. We only stayed one night but I will definitely recommend to any visitors we have in the future.
Stayed 1 night in Dec 2022
Response from スタッフ　ウィンフリー on 25 Jan 2023
Thank you for your stay. It was a pleasure to be a part of your trip.Your comments are an inspiration to our staff.We will not be complacent and will continue to do our best.We look forward to serving you again!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enormous room. Fabulous wet room, good views. Helpful staff. Will stay again on my next trip
Response from Reception Kumiko Mitsuhisa on 10 Dec 2022
Dear Ms. Susan,Thank you very much for stay with us.And we appreciate your lovely feedback.We look forward to meeting you again !

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Great service!!!! Will stay again and again.
Stayed 7 nights in Nov 2022
Response from Reception Kumiko Mitsuhisa on 10 Dec 2022
Dear Guest,Thank you very much for stay hotel sunset terrace.And we appreciate sharing your lovely review with us.We look forward to your next visit!

10/10 Excellent

Miguel

Stayed 4 nights in Jul 2022

8/10 Good

Bryson

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

8/10 Good

Bryson

Stayed 2 nights in Dec 2021

8/10 Good

Alfred

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2021
Response from フロント　光久 on 27 Dec 2021
この度はご宿泊及び口コミ評価ありがとうございました。またのご利用をお待ちしております。

6/10 Okay

Daniel

Liked: Cleanliness
This isn’t the worst place I’ve ever stayed; it checked all the necessary boxes, but I wouldn’t stay there again. Pluses are there is ample parking on site, the room is large and the bathroom is ginormous. There’s also free washing machines and driers. The downsides are the building feels extremely dated, and you can sense the “love hotel” aspects of the buildings bones. The elevator especially smelled extremely …love hotel-like. In the room there were karaoke speakers and a ceiling fan that seemingly had no controls. Decor also was not modern. There was a balcony, but more or less no useable space on it and it’s not clean. TV was big but old.
Stayed 3 nights in Sep 2021
Response from Koshi on 10 Sept 2021
Mr. Daniel, thank you for sharing your thoughts. We are going to refer your thoughts to be able to provide better service. Thank you,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from ホテルサンセットテラス　眞榮城 on 18 May 2021
この度は、ホテルサンセットテラスにご宿泊いただきまして誠にありがとうございました。 またのご利用を、スタッフ一同心よりお待ち申し上げます。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Reception Kumiko Mitsuhisa on 17 May 2021
We are pleased that you have been comfortable in our hotel. We are looking forward welcoming you. Thank you very much !

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020
Response from フロント　光久 on 6 Nov 2020
この度は当ホテルへのご宿泊誠にありがとうございました。またのお越しをスタッフ一同お待ちしております。

10/10 Excellent

Keegan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Hotel Sunset Terrace on 15 Mar 2020
Thank you very much for staying at Hotel Sunset Terrace. We are happy to hear that you enjoyed stay at our Hotel. If you have another chance to come by around Chatan area, please consider to stay here again. We are looking forward to seeing you two.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
It is a really good place for the price and good location
Stayed 3 nights in Mar 2020
Response from Reception Kumiko Mitsuhisa on 13 Mar 2020
Dear Mr.David, Thank you for sharing your review with us. We are pleased that you have been nice time in Hotel Sunset Terrace. We are looking forward to seeing you again !

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Hotel Sunset Terrace on 4 Jan 2020
この度はホテルサンセットテラスにご宿泊頂き、またご感想を投稿頂き 誠にありがとうございました。 何かお気づきの点がございましたらお知らせいただけますと幸いです。 またのご利用をお待ち申し上げております。 Thank you very much for staying at Hotel Sunset Terrace. We hope you enjoyed it. If you had any comments on the hotel please let us know. We are looking forward to seeing you again!

10/10 Excellent

Emma, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here (my second time). Staff is always so kind and accommodating and the rooms are beautiful and comfortable and clean. The bathroom and shower area are also very nice and shockingly spacious! Thank you for giving me two great experiences at this hotel!
Stayed 1 night in Dec 2019
Response from hirokawa on 14 Dec 2019
Thank you very much for staying Hotel Sunset Terrace. We are so happy to hear from you with such a lovely review. We hope you had a lot of fun during the stay in here. And wish to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019
Response from Hotel Sunset Terrace on 3 Dec 2019
この度はホテルサンセットテラスにご宿泊頂き、またご感想を投稿頂き、誠にありがとうございました。 何かお気づきの点がございましたらお知らせいただけますと幸いです。 またのご利用をお待ち申し上げております。 Thank you very much for staying at Hotel Sunset Terrace and leaving the precious review. We hope you spent a good time here. If you had any comments on your stay, please let us know. We are looking forward to seeing you again!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Hotel Sunset Terrace on 5 Nov 2019
Thank you for the review. We look forward to your next visit！

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the vault designed hotel door!
Sunset Terrace'S location is rather deep in so you need a car. 10mins drive to American Village. The hotel room door is like a bank vault and it felt strangely safe. Big bathroom with a big bath tub which is great. There is no electric point near beds. There is no housekeeping during stay so its perfect for a 2 days short stay. Privacy granted. Exchange used towels via a small window. No breakfast. 2 bottles of mineral water provided everyday. Like a studio apartment, spacious and comfortable. Rather new facilities. The tiny balcony offers a side angle view of the sea. 8mins walk to the coast for jog or stroll. Love it.
Love the door
Stayed 2 nights in Oct 2019
Response from Hotel Sunset Terrace Reception on 24 Oct 2019
Thank you very much for staying Hotel Sunset Terrace. We are so happy to hear from you with such a lovely review. We hope you had a lot of fun during the stay in here. And wish to see you again.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at this hotel three times in a week and a half and it was excellent every time. The staff went out of their way to accommodate us each time.
Stayed 1 night in Sep 2019
Response from ホテルスタッフ on 24 Sept 2019
We appreciate you taking the time to share your feedback after your recent stay with us. We are delighted to hear that you enjoyed your stay and our staff was accommodating.We look forward to welcoming you back on your next visit!

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from 廣川 on 5 Aug 2019
谢谢您入住本酒店，也谢谢您给与的高度评价，能够为您服务我们感到很荣幸。希望您在这里度过了一段美好时光，欢迎您再次光临我们。祝您工作顺利，生活愉快，期待着我们的下次见面，谢谢。