I am 52 years old, have been in all sorts of accommodation all over Europe, Australia and NZ and this is undoubtedly my best experience ever for a private accommodation. The place is ideally situated at the waterfront, a short distance from Whakatane; the owners were extremely friendly and helpful whilst being completely unobtrusive; the flat is well kept and clean and has all you can need for a stay. Eateries are close by which was definitively an advantage.
Due to personal circumstances, we couldn't get there the first night so the owner offered us to take an extra night instead at no additional charge, which we greatly appreciated. Who still does that in these day and ages?!
Thanks Mark and Ali, we will be back next year ;-)