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Very good stay close to boardwalk and water. They gave us a partial ocean view with a great view from our balcony. All was clean and nice. Everything regarding food, pool, and main office was in the other building so you did have to walk over sometimes. Some construction work was happening on the floor, pool near office and bar was only open not at the other building. Overall good place and would probably stay again.
The lady at front desk was rude and sliding glass door was broken
Charles
Stayed 3 nights in May 2024
Response from Hotel Management on 23 May 2024
Hello Charles, thank you for your review of your recent stay with us. We sincerely apologize for the issues you encountered during your stay. Your concerns regarding the service provided by our front desk staff is duly noted and will be looked into. We strive to provide excellent service to our guests so they have an enjoyable and memorable stay. Additionally, we will have our maintenance team inspect the sliding glass door immediately to prevent future inconveniences. We value your feedback and hope you will consider giving us another chance to provide you with a more pleasant experience in the future.
Hello Luis, thank you for your feedback on your recent stay at Crystal Beach Hotel. We are so glad you enjoyed your time with us and that all of your needs were met. We hope to have you again in the near future for another memorable experience.
Hello Amanda, thank you for your feedback on your recent stay with us. We are so glad all of your expectations were met and that our staff provided friendly service. We hope to have you again in the near future. Safe travels!
When we 1st arrived, we had a few issues... a broken toilet, and broken shower head, however, i soon as i told the front desk, the man had someone right over to fix it. Very friendly staff. And the restaurant is the best food.
amanda
Stayed 4 nights in May 2024
Response from Hotel Management on 20 May 2024
Hello Amanda, thank you for your review of your recent stay with us. We are delighted to hear that despite the initial issues with the toilet and shower head, our staff was able to promptly address and resolve them. We strive to provide excellent service, and it's rewarding to know that our team was able to make a positive impact on your stay. Your kind words about our staff and restaurant mean a lot to us, and we will continue to work hard to ensure all our guests have a pleasant and comfortable stay. We look forward to welcoming you back in the future and providing you with an even better experience.
Hello Richard, thank you for your feedback on your recent stay at Crystal Beach Hotel. We are so glad you enjoyed your time here and that we met your expectations. We hope to have you again soon!
Awesome room. Good price. clean beds and hot shower!
Michelle
Stayed 2 nights in Apr 2024
Response from Hotel Management on 17 May 2024
Hello Michelle, thank you for your review of your recent stay at Crystal Beach Hotel. We are delighted to hear you enjoyed your stay along with your room and the affordable rates. Your feedback is appreciated and we look forward to having you again soon. Safe travels!
Hello Andrea, thank you for your feedback on your recent stay. We are so glad you enjoyed your time at Crystal Beach Hotel and our prime location on the boardwalk. Your feedback is appreciated and we look forward to hosting you again in the near future!
Property and room were clean! Everyone was so nice and the check in and out process was the quickest and kindest I’ve experienced! Great convenient location right on the beach. Room had everything we needed!
Jennifer
Stayed 1 night in May 2024
Response from Hotel Management on 14 May 2024
Hello Jennifer, thank you for your review of your recent stay with us. Ensuring a clean and welcoming environment for our guests is always a top priority, and we're delighted that you found our property and room to be clean and well-maintained. We're also glad to hear that our staff provided exceptional service and made your check-in and check-out process quick and easy. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!
Hello Kelly, thank you for your review. We are so glad you enjoyed your stay at Crystal Beach Hotel. Your feedback is appreciated and we look forward to having you again in the near future. Safe travels!
10/10 Excellent
Fatoumata
8 May 2024
Fatoumata
Stayed 1 night in Apr 2024
Response from Hotel Management on 9 May 2024
Hello Fatoumata, thank you for taking the time to leave a review on your recent stay at Crystal Beach Hotel. We are delighted to hear you had an excellent experience with us and that all your needs were met. Your feedback is appreciated and we look forward to having you again for your next trip to OCMD. Safe travels!
Hello James, thank you for your review of your recent stay at Crystal Beach Hotel. We are glad to hear that you had a positive experience with us and we hope all of your needs were met by our staff. Thank you for your feedback and we hope to have you again soon. Safe travels!
Hello Victor, thank you for your review of your recent stay with us. We are very glad you had an overall positive experience at Crystal Beach Hotel. However, we apologize for any inconvenience regarding the cleanliness issues you experienced. Ensuring that our accommodations meet the highest standards of cleanliness is a top priority for us, and we regret that we fell short in this instance. Please rest assured that we will address this matter with our housekeeping team to ensure that all areas of our rooms, including the tub, are thoroughly cleaned and maintained to our guests' satisfaction. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
10/10 Excellent
Antoine
1 May 2024
Antoine
Stayed 1 night in Apr 2024
Response from Hotel Management on 17 May 2024
Hello Antoine, thank you for your feedback! We are so glad you enjoyed your recent stay and that our staff provided excellent service. We sincerely hope to have you again in the future. Safe travels!
Hello Walter, thank you for your review! We are so glad you enjoyed your stay and that you had an excellent experience. We always aim to please our guests, safe travels!
4/10 Poor
Charmaine
Travelled with family and small children
28 Apr 2024
Disliked: Amenities
There were no amenities available not even restaurant
Charmaine
Stayed 2 nights in Apr 2024
Response from Hotel Management on 29 Apr 2024
Hello Charmaine, thank you for your review of your recent stay with us. We are very sorry to see that we fell below your expectations during your stay and that you could not enjoy all of our amenities during your time at Crystal Beach Hotel. We hope to have you again in the near future when all amenities are open and we will announce any updates on our website and social media pages.
Hello Michael, thank you for your review of your recent stay with us. We are delighted to see you had a positive experience with us. We hope our staff provided excellent service and that you will return in the near future for an additional stay. Safe travels!
Hello Victor, thank you for taking the time to leave a review on your recent stay with us. We are so glad to see you had an excellent experience with us and that you enjoyed many features our location has to offer. Your feedback is appreciated and we look forward to having you again soon. Safe travels!
8/10 Good
david
15 Apr 2024
Liked: Cleanliness, staff & service, amenities
Had to hold the handle down to flush the toilet, the seat was worn out. The showerhead was caked with calcium. The room was very clean, the property was very clean. Staff was excellent.
david
Stayed 2 nights in Apr 2024
Response from Hotel Management on 15 Apr 2024
Hello David, thank you for taking the time to leave a review on your recent stay with us. We are very glad you enjoyed your time here and that our staff provided excellent. Your feedback regarding the toilet handle is duly noted and we will pass this info along to our maintenance team so they can address this matter. Once again, thank you for your feedback and we hope to have you again soon!
10/10 Excellent
Michael
14 Apr 2024
Michael
Stayed 2 nights in Apr 2024
Response from Hotel Management on 6 May 2024
Hello Michael, thanks for your feedback on your recent stay. We are so glad you had a wonderful experience with us. Your feedback is appreciated and we hope to have you again soon!
8/10 Good
Angelika
Travelled with family
7 Apr 2024
Liked: Amenities
The room and bed was very comfortable. Unfortunately the room next door were very loud and smoking in the room imtil 6 o'clock in the morning
Angelika
Stayed 2 nights in Apr 2024
Response from Hotel Management on 8 Apr 2024
Hello Angelika, thank you for taking the time to leave a review on your recent stay with us. We are very glad to see you had an overall positive experience with us and that our rooms provided a high level of comfort. However, we do apologize for any inconvenience regarding any noise coming from neighboring guests. Your concerns will be looked into and we have a strict non-smoking policy in place for the comfort of all our guests. Once again, thank you for your honest feedback and we hope to have you again soon!
8/10 Good
Dedrea
Travelled with partner
7 Apr 2024
Liked: Cleanliness, staff & service
Was a decent place to stay, not terrible but could use an update but that’s most of the hotels on the boardwalk
Dedrea
Stayed 3 nights in Apr 2024
Response from Hotel Management on 8 Apr 2024
Hello Dedrea, thank you for taking the time to leave a review on your recent stay with us. We are so glad to hear you had an overall positive experience with us. Your feedback regarding updates is appreciated as we always look to find ways to enhance our guest experience. Once again, thank you for your feedback on your recent stay and we look forward to having you again soon!
2/10 Terrible
henry
2 Apr 2024
Disliked: Staff & service
Office staff sleeping in night time was at the front desk for 20 min could hear the people sleeping in room behind desk tried to call several time finally beat on the the door to wake them up then they were pissed bewcuse I woke them up
henry
Stayed 2 nights in Mar 2024
Response from Hotel Management on 3 Apr 2024
Hello Henry, thank you for taking the time to leave a review on your recent stay with us. We are sorry for not meeting your full expectations during your time here. Our front desk staff works diligently to provide excellent service to our guests. We appreciate your feedback as we will use it to improve our services.
good price but your paying for what you get, it’s dirty and very run down, but if you need somewhere to rest then it’ll do the trick.
Jeffrey
Stayed 3 nights in Mar 2024
Response from Hotel Management on 2 Apr 2024
Hello Jeffrey, thank you for taking the time to leave a review on your recent stay with us. While we are glad that we can provide an affordable stay, we apologize that your stay with us was less than satisfactory. Your feedback is appreciated and we will coordinate with our housekeeping team regarding your concerns as we strive to provide a comfortable stay for our guests. We hope to have you again in the near future for a much-improved experience.
Hello Bonnie, thank you for taking the time to leave a review on your recent stay with us. We are very glad to see that you enjoyed your time here and that all of your needs were met. Your feedback is appreciated and we look forward to having you again in the near future. Safe travels!
We had the cutest young lady greet us when we pulled up. I don't know of she has a name but she came to see everyone every morning. She is the local red fox. We were told they think she lives under the boardwalk. As for the hotel it was nice. The people were friendly and i would stay there again.
Scott
Stayed 2 nights in Mar 2024
Response from Hotel Management on 1 Apr 2024
Hello Scott, thank you for taking the time to leave a review on your recent stay with us. We are very glad to hear you enjoyed your stay and that our staff provided excellent service. Your kind words and feedback are appreciated. We hope to have you again in the near future!
When we arrived there was a extremely strong chemical odor that made it impossible to stay there. We were forced to find another place to stay. The hotel refused to refund us our money, even though we never stayed there due to the toxic chemical smell throughout the building, including our room. This was also noted by another guest who was checking in at the same time. Expedia tried repeatedly to get us a refund and never was able to do so. DO NOT STAY HERE!!! They are obviously only interested in your money, not your safety. By refusing to refund us our money, they have essentially acted as thieves. Do not support a dishonest and corrupt business!
Robert
Stayed 2 nights in Mar 2024
Response from Hotel Management on 27 Mar 2024
Hello Robert, thank you for your review. Please know that we take the safety of our guests very seriously. We have advised you to reach out to the hotel directly so you can speak to the property manager regarding this matter. Thank you.
Hello Zachary, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that our rooms provided an excellent view. Your feedback is appreciated and we hope to have you again soon!
The view of the beach was great, comfy beds. Room was clean. The bath tub dripped water continuously and could hear it pretty well. Staff were very friendly and welcoming. We would stay here again.
Laura
Stayed 3 nights in Mar 2024
Response from Hotel Management on 26 Mar 2024
Hello Laura, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all of your needs were met. Our maintenance team will look into your concerns regarding the bath-tub as we strive to provide an excellent experience for our guests. Your feedback is appreciated and we hope to have you again soon!
Hello Lilida, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that our location worked in your favor. Your feedback is appreciated and we hope to have you again soon!
10/10 Excellent
Chyna
24 Mar 2024
Chyna
Stayed 2 nights in Mar 2024
Response from Hotel Management on 15 Apr 2024
Hello Chyna, thank you for taking the time to leave a review on your recent stay with us. We are so glad to see you had an excellent experience with us and that all of your needs were met. Your feedback is appreciated and we look forward to having you again soon. Safe travels!
Hello Matt, thank you for your review. We are so glad you enjoyed your stay and that you had an excellent experience with us. Your feedback is appreciated and we hope to have you again soon!
6/10 Okay
Lori
Travelled with partner
17 Mar 2024
Liked: Staff & service
Good location. Old and needs a remodel.
Lori
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Mar 2024
Hello Lori, thank you for taking the time to leave a review on your recent stay with us. We are glad you enjoyed certain aspects of your stay such as the location. Your feedback regarding remodeling is duly noted as we always look to find ways to enhance our guest experience. We hope to have you again soon. Safe travels!
10/10 Excellent
Annie
16 Mar 2024
Annie
Stayed 1 night in Mar 2024
Response from Hotel Management on 8 Apr 2024
Hello Annie, thank you for taking the time to leave a review on your recent stay with us. We are so glad to see you had an excellent experience with us and that all of your needs were met. Your feedback is appreciated and we look forward to having you again soon. Safe travels!
Hello Heather, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all of your needs were met. Your feedback is appreciated and we hope to have you again soon!
Hello Alberto, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and the quiet atmosphere. Your feedback is appreciated and we hope to have you again soon!
Good deal for the price. It was my first time staying there. It’s right on the boardwalk. The staff was friendly and helpful. There were a few very minor issues that I brought to their attention at checkout but to be fair I think this was their first weekend open after being closed for the winter months
diane
Stayed 1 night in Feb 2024
Response from Hotel Management on 28 Feb 2024
Hello Diane, thank you for taking the time to leave a review on your recent stay with us. We are so glad to hear you enjoyed your time here and that our staff provided excellent service. We hope to have you again in the near future for an even better experience. Safe travels!
2/10 Terrible
ashley
Travelled with family
26 Feb 2024
Disliked: Staff & service
ashley
Stayed 2 nights in Feb 2024
Response from Hotel Management on 28 Feb 2024
Hello Ashley, thank you for taking the time to leave a review on your recent stay with us. We are disappointed that we fell short of your expectations during your time here as we strive to provide our guests with a memorable experience. We hope to have you again in the near future for a much more pleasant stay.
Hello Mary, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all your needs were met. Your feedback is appreciated and we hope to have you again soon!
Hello LTanya, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all of your needs were met. Your feedback is appreciated and we hope to have you again soon!
Hotel was very clean and the staff was extremely friendly.
Quanisha
Stayed 1 night in Feb 2024
Response from Hotel Management on 26 Feb 2024
Hello Quanisha, thank you for taking the time to leave a review on your recent stay with us. We are so glad to hear that you enjoyed your time here and that our staff provided excellent service. Your kind words are appreciated and we hope to have you again soon. Safe travels!
Hello Annie, thank you for your review. We are so glad you enjoyed your stay and that all your needs were met. Your feedback is appreciated and we hope to have you again soon!
10/10 Excellent
Kc
23 Feb 2024
Great place
Kc
Stayed 1 night in Feb 2024
Response from Hotel Management on 26 Feb 2024
Hello Kc, thank you for your review. We are so glad you enjoyed your stay and that all your needs were met. Your feedback is appreciated and we hope to have you again soon!
10/10 Excellent
Ana
23 Nov 2023
Liked: Cleanliness
Ana
Stayed 2 nights in Aug 2023
Response from Hotel Management on 29 Nov 2023
Hello Ana, thank you for taking the time to leave a review on your recent stay with us. We are very glad all of your needs were met during your time here. Thank you for your feedback and we hope to have you again soon. Safe travels!
Hello Stephanie, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all your needs were met. We hope to have you again soon and safe travels!
6/10 Okay
Chelsea
4 Nov 2023
Liked: Staff & service
Nice location everything is a bit out dated and sheets/bed wasn’t comfortable
Chelsea
Stayed 1 night in Oct 2023
Response from Hotel Management on 6 Nov 2023
Hello Chelsea, thank you for taking the time to leave a review on your recent stay with us. We are glad you enjoyed some aspects of your stay such as our location. Your feedback regarding our bedding is appreciated as we strive to enhance our guest experience. We hope to have you again in the near future for a more well-rounded experience.
10/10 Excellent
Jason
Travelled with family
4 Nov 2023
Good
Jason
Stayed 2 nights in Oct 2023
Response from Hotel Management on 6 Nov 2023
Hello Jason, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all your needs were met. Your feedback is appreciated and we hope to have you again soon!
Hello Nakia, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all your needs were met. Your feedback is appreciated and we hope to have you again soon!
8/10 Good
Karolina
31 Oct 2023
Liked: Cleanliness
Karolina
Stayed 1 night in Oct 2023
Response from Hotel Management on 2 Nov 2023
Hello Karolina, thank you for taking the time to leave a review on your recent stay with us. We are so glad you had an overall positive experience with us and hope all your needs were met. Thank you for your feedback and we hope to have you again soon. Safe travels!