Exterior

Reviews of Hilton Ocala

3.5 out of 5
Hilton Ocala
3600 Sw 36th Ave, Ocala, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 553 out of 1003 reviews" "
Rating 8 - Good. 215 out of 1003 reviews" "
Rating 6 - Okay. 105 out of 1003 reviews" "
Rating 4 - Poor. 72 out of 1003 reviews" "
Rating 2 - Terrible. 58 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

sefanit, Sugar Land

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in May 2024

8/10 Good

Claudia Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquilo el lugar muy bonito
Stayed 2 nights in May 2024

8/10 Good

Dawit, Lorton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both the property and the staff are recommendable!!!
Stayed 2 nights in May 2024

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay there. Pet friendly. The pool was a good size and nice temperature.
Stayed 2 nights in May 2024

10/10 Excellent

JORGE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean!
Stayed 1 night in May 2024
Response from Kelsey Snyder on 20 May 2024
Thank you Jorge for leaving a review and your experience with us. We look forward to seeing you again.

10/10 Excellent

Hilsa Marie

Stayed 2 nights in May 2024
Response from Kelsey Snyder on 20 May 2024
Thank you for leaving a review Hilsa Marie, we look forward to seeing you again soon!

10/10 Excellent

Placido, Homestead

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
we stayed again at Hilton, clean, comfortable, convenient, helpfull Staff
Stayed 1 night in May 2024
Response from Kelsey Snyder on 20 May 2024
Placido, thank you for leaving a review from your stay. We are happy to hear you enjoyed your time and we are looking forward to seeing you again soon.

10/10 Excellent

vernon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from Kelsey on 13 May 2024
Vernon, thank you for choosing our hotel. We look forward to seeing you again!

6/10 Okay

Stephen

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Sink didnt drain which was annoying and air conditioner was extremely noisy, but area was beautiful and lots of horse country views
Stayed 1 night in May 2024
Response from Kelsey Snyder on 3 May 2024
Stephen, I apologize for the noise of the a/c and the drain not working properly. I have let my maintenance team know to correct these issues. We hope you give us another chance to make it right.

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very efficient and friendly - couldn't have asked for a better stay!
Stayed 1 night in Apr 2024
Response from Kelsey Snyder on 3 May 2024
Edward, thank you for leaving a review from your stay. We look forward to having you again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kelsey Snyder on 29 Apr 2024
Thank you, Michael, for your review. We look forward to seeing you again soon!

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to from the interstate. Check in was a breeze and the staff were helpful and efficient. Great experience
Stayed 1 night in Apr 2024
Response from Kelsey Snyder on 29 Apr 2024
Ryan, thank you for leaving a review of your stay with us. We are excited to welcome you back again soon!

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Apr 2024
Response from Kelsey on 29 Apr 2024
Michael, I am happy to hear about your stay! We look forward to seeing you again soon.

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Apr 2024
Response from Kelsey Snyder on 10 Apr 2024
Wesley, thank you for your review. We look forward to seeing you again soon!

6/10 Okay

Maudelet

Travelled with family
Liked: Staff & service
Well located and friendly staff. The rooms would need to be better maintained. Our first room had the sink clogged. We moved to another room and the shower head was leaking and the water accumulated on the bathroom floor. Also, the AC unit was very noisy.
Stayed 1 night in Apr 2024
Response from Kelsey Snyder on 11 Apr 2024
Maudelet, I apologize for the lack of quality during your stay. I will bring this to the appropriate managers attention so we can get this resolved. I hope you give us a chance to make it right and we hope to see you again soon.

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful
Stayed 1 night in Mar 2024
Response from Kelsey on 3 Apr 2024
Olivia, thank you for reviewing our hotel and choosing us for your stay in Ocala. We look forward to having you stay with us again!

8/10 Good

Elizabeth

Stayed 3 nights in Mar 2024
Response from Kelsey Snyder on 15 Apr 2024
Elizabeth, thank you for choosing our hotel. We hope everything is okay with your stay and if there is anything we can do better next time, please let us know. We hope to see you again soon.

10/10 Excellent

Rose

Stayed 1 night in Mar 2024
Response from Kelsey Snyder on 15 Apr 2024
Rose, thank you for choosing our hotel and leaving a review of your stay. We look forward to seeing you again!

6/10 Okay

Susan

Stayed 1 night in Jan 2024
Response from Kelsey on 26 Mar 2024
Hi Susan, I am sorry to hear that your stay did not exceed your expectations. We hope you can give us some feedback on what improve next time.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Kelsey on 27 Feb 2024
Karen, thank you for leaving a review from your stay. We look forward to seeing you again!

2/10 Terrible

April

Travelled with family
Disliked: Cleanliness, room comfort
The room provided to me, was infested with ladybugs. At least more than seven ladybugs were crawling around the windowsill. When moved to a different room. The front desk accidentally forgot to assign me to this room and reassigned it to another guest. At 1 o’clock in the morning, the new assigned guest was trying to get into my room. I was terrified.
Stayed 3 nights in Feb 2024
Response from Kelsey Snyder on 20 Feb 2024
April, I will relay this review to all appropriate managers and get this addressed. I sincerely apologize for the issues with the room and lady bugs and then another guest coming in during the night.

10/10 Excellent

Timothy

Stayed 1 night in Feb 2024
Response from Kelsey Snyder on 26 Mar 2024
Timothy, we are happy to hear your experience was good. We look forward to seeing you again soon!

2/10 Terrible

PAM

Stayed 1 night in Feb 2024
Response from Kelsey Snyder on 26 Mar 2024
Pam, I am sorry to hear about your stay and that we did not meet your expectations. We would love to know more about your stay and what to improve for the future. Thank you for leaving a review and letting us know.

2/10 Terrible

Zachary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kelsey Snyder on 7 Feb 2024
Hi Zachary, I am sorry to hear about your stay. If you would like you can reach out to the front desk manager and discuss what issues you experienced.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Very clean. Housekeeping works constantly to maintain a clean and fresh environment.
Stayed 2 nights in Feb 2024
Response from Kelsey Snyder on 7 Feb 2024
Thank you for reviewing our hotel and we are happy to hear that you enjoyed your time. We look forward to seeing you again!

10/10 Excellent

CAROLYN, Timonium

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property, hot tub was awesome. The only suggestion I would make is to have different sized pillows in the room!!
Stayed 1 night in Feb 2024
Response from Kelsey on 7 Feb 2024
Thank you Carolyn for leaving a review of your stay. We look forward to seeing you again! I will mention to our housekeeping director of this and suggest different size pillows!

8/10 Good

Onexis

Stayed 2 nights in Jan 2024
Response from Kelsey Snyder on 26 Mar 2024
Onexis, thank you for leaving a review of our hotel. We look forward to seeing you again soon!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was over-priced for a buffet and no turkey sausage. Limited selections, fruit was subpar. Hot meal was not hot enough.
Stayed 2 nights in Jan 2024
Response from Kelsey Snyder on 7 Feb 2024
Hi Christopher, thank you for leaving a review of your stay. We apologize for the quality of the breakfast. I will let the chef know of this.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay!
Stayed 1 night in Jan 2024
Response from Kelsey Snyder on 29 Jan 2024
Monica, thank you for leaving a review of your stay. We look forward to seeing you again and having another great stay!

10/10 Excellent

Terry

Stayed 2 nights in Jan 2024
Response from Kelsey Snyder on 29 Jan 2024
Thank you Terry for reviewing our hotel. We hope to see you again soon!

4/10 Poor

Michael

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Ouch, my back!
The beds were a problem. Came home with a serious back problem. Tried both beds in the rooms. Neither was good.
Stayed 1 night in Jan 2024
Response from Kelsey Snyder on 22 Jan 2024
Hi, Michael, I am sorry to hear about your back and the lack of comfort during your stay.I will let my housekeeping manager know about this and we will work on getting this fixed. We hope you give us another try in the future.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed there twice before over the last two years so we were aware of the Hotel and it’s amenities.
Stayed 1 night in Jan 2024
Response from Kelsey Snyder on 17 Jan 2024
Peter, thank you for leaving your review. We look forward to having you back!

10/10 Excellent

thomas

Stayed 1 night in Jan 2024
Response from Kelsey Snyder on 12 Jan 2024
Thomas thank you for your review. We appreciate you choosing our hotel and we look forward to seeing you again soon!

8/10 Good

Stephen

Stayed 1 night in Jan 2024
Response from Kelsey Snyder on 12 Jan 2024
Stephen, thank you for your review. We look forward to seeing you again!

2/10 Terrible

Ellys

Travelled with family
Disliked: Staff & service, property conditions & facilities
The room was dirty.
Stayed 1 night in Jan 2024
Response from Kelsey Snyder on 8 Jan 2024
Ellys, I am sorry to hear about your stay with us. I will be letting our housekeeping manager aware of this to correct this. I hope you consider giving us another chance when you are in Ocala.

10/10 Excellent

Curt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kelsey on 7 Feb 2024
Thank you Curt for your review. We appreciate you choosing our hotel and look forward to seeing you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable and clean hotel
Our room was very comfortable, and check in was a breeze. Parking was easy as well. We loved that the digital key worked so seamlessly! The front desk staff kept checking in periodically via text. My only complaint is about housekeeping staff. Even though check out time is at 12 pm, they kept harassing us starting at 9 am. It was very annoying to have them aggressively knocking on our door multiple times that morning while we were lounging prior to check out.
Stayed 2 nights in Dec 2023
Response from Kelsey Snyder on 4 Jan 2024
Thank you leaving a review of your stay. I apologize for the disturbance in the morning due to housekeeping, I have relayed this information to the manager to avoid future issues. We hope you stay with us again. Happy holidays!

10/10 Excellent

Carol, North Wales

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff.
Stayed 4 nights in Dec 2023
Response from Kelsey Snyder on 4 Jan 2024
Carol, thank you for leaving a review of your stay. We look forward to seeing you again!

10/10 Excellent

samelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kelsey Snyder on 3 Jan 2024
Sameila, thank you for leaving a review. We hope to see you again soon! Happy New Year!

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kelsey Snyder on 3 Jan 2024
Thank you Shirley for your review. We hope to see you again soon! Happy New Year!

10/10 Excellent

Indira

Liked: Amenities
Stayed 3 nights in Sep 2023
Response from Kelsey Snyder on 27 Dec 2023
Indira, thank you for leaving your review. We hope to see you again soon!

10/10 Excellent

Paula

Stayed 1 night in Dec 2023
Response from Kelsey Snyder on 27 Dec 2023
Hi Paula, thank you for leaving a review about your stay. We look forward to seeing you again. Happy Holidays to you and your family!

4/10 Poor

narelle

Disliked: Staff & service
Hotel was ok but was let down with inconsistent staff. The lady that checked us in was great but one of the people working at the bar was too busy texting on their phone to bother serving me.
Stayed 2 nights in Dec 2023
Response from Kelsey Snyder on 26 Dec 2023
Narelle, I sincerely apologize for the lack of hospitality during your stay. I will be relaying this information to the managers for food and beverage. We hope you give us another chance to make it right when you are back in Ocala. Happy Holidays to you and your family.

4/10 Poor

narelle

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic, worn but pleasant
One of our favorite hotels on the trek south. The furniture in the room is a bit worn, but the beds are comfortable and clean and roomy enough. I asked for a pool view but ended up with HVAC view. Overall, it's a pleasant location, decent buffet breakfast (loved the chef's energy shots) - we will return.
Stayed 1 night in Dec 2023
Response from Kelsey Snyder on 26 Dec 2023
Thank you for leaving your feedback! We appreciate you choosing our hotel and hope to see you again soon!

10/10 Excellent

sheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kelsey Snyder on 26 Dec 2023
Thank you Sheri for leaving your feedback. We appreciate you choosing our hotel and hope to see you again soon!

10/10 Excellent

Candace Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Kelsey on 12 Dec 2023
Thank you Candace for your review. We appreciate you choosing our hotel and we hope to see you again soon! Happy Holiday!

10/10 Excellent

Raelene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kelsey Snyder on 12 Dec 2023
Raelene, thank you for leaving a review. We appreciate you choosing our hotel. Happy Holidays!

10/10 Excellent

Remil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a wonderful and pleasant stay here..would highly recommend to anyone coming into ocala
Stayed 1 night in Dec 2023
Response from Kelsey Snyder on 11 Dec 2023
Thank you Remil for reviewing our hotel! We look forward to having you again! Happy Holidays!