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We didn’t even stay. First, of there was a homeless encampment outside the gates. Then there was a a tweeker checking in at the same time. Then we went up elevator that shook like it was going to break down the whole time. Got to room and key didn’t work. Finally got a key and went it room. It stunk so bad, we turned around and left. Soooo disappointed. Then I had to put down a $150 deposit and they kept $25 for cleaning which I didn’t even spent 2 mins in room. DO NOT WASTE MONEY.
I was considering this hotel for 4 days. The only thing I didn't like was the slightly insecure area and the inconvenience of the keys to my room that I couldn't open several times, but everything else was fine.
The property is nice it had lots of encampment right outside of the hotel which limits if you want to walk to any nearby stores. They do have a gated community and security.
I couldn’t check in because of my age but on the page it said it was 18 year old check in and now I had to spend 150 to get a new hotel please parking please gas and I haven’t got my refund but the lady at the front desk was really nice and she has had that happen before so super helpful!
The staff was great, surrounding area out side of property not so much. Security and gated property was a great peace of mind. Rooms were good. Overall good stay.
Feliciana
Stayed 1 night in Feb 2024
10/10 Excellent
Diane, Boulder
Travelled with group
11 Feb 2024
Towels were perfect. Staff very helpful.
Diane
Stayed 2 nights in Feb 2024
2/10 Terrible
America
9 Feb 2024
Disliked: Property conditions & facilities
My heater wasn’t working and no one helped me get another room they just said they would get to it and never did I was so cold all night with my kid too I think that’s why I’m sick now
Thanks for the 4 out of 5 rating. We shall work on increasing our inventory levels moving forward. I shall pass it on to the staff. We apricate the feedback. As for the homeless camping on the streets, it is a constant collaboration with the City of Oakland to do their best to remedy the long stretched out problem that's been here since COVID. But we do provide that 24/7 security that keeps out the rift raft from our property.
Fantastic news a 5 out of 5 rating. I shall pass it on to the staff. And we appreciate the feedback. Even with the homeless camping on the streets, it is a constant collaboration with the City of Oakland to do their best to remedy the long stretched out problem that's been here since COVID. But we do provide that 24/7 security that keeps out the rift raft from our property.
Wow thanks for the 5 out of 5 rating. I shall pass it on to the staff. And we appreciate the feedback. Even with the homeless camping on the streets, it is a constant collaboration with the City of Oakland to do their best to remedy the long stretched out problem that's been here since COVID. But we do provide that 24/7 security that keeps out the rift raft from our property.
8/10 Good
Ivan
23 Jan 2024
Liked: Cleanliness, amenities
Everything is good
Ivan
Stayed 1 night in Jan 2024
Response from Management on 31 Jan 2024
Wow thanks for the 4 out of 5 rating. I shall pass it on to the staff. And we appreciate the feedback. Even with the homeless camping on the streets, it is a constant collaboration with the City of Oakland to do their best to remedy the long stretched out problem that's been here since COVID. But we do provide that 24/7 security that keeps out the rift raft from our property.
Wow thanks for the 5 out of 5 rating. I shall pass it on to the staff. And we appreciate the feedback. Even with the homeless camping on the streets, it is a constant collaboration with the City of Oakland to do their best to remedy the long stretched out problem that's been here since COVID. But we do provide that 24/7 security that keeps out the rift raft from our property.
8/10 Good
Michelle
22 Jan 2024
Liked: Amenities
Not sure how they ran out of towels and wash clothes.
Outside the gate of the property was disgusting and full of trash.
Michelle
Stayed 2 nights in Jan 2024
Response from Management on 31 Jan 2024
Wow thanks for the 4 out of 5 rating. I shall pass it on to the staff. We apricate the feedback. As for the homeless camping on the streets, it is a constant collaboration with the City of Oakland to do their best to remedy the long stretched out problem that's been here since COVID. But we do provide that 24/7 security that keeps out the rift raft from our property.
2/10 Terrible
Delaine, Mesa
21 Jan 2024
Delaine
Stayed 1 night in Jan 2024
Response from Management on 31 Jan 2024
Thank you for your feedback, I the future a bit more information would assist us, or any other property understand the reason for the review score you gave.
2/10 Terrible
Daryon
Travelled with partner
19 Jan 2024
Disliked: Amenities
There’s crack head’s everywhere around the property it’s smells like smoke everywhere around the complex and I was blamed and charged for smoking after I heard the front desk lady tell one of the guys that usually stay there not to be smoking in the rooms . And also. Booked a stay and didn’t stay and was still charged. I’m still eating to receive my refund.
Daryon
Stayed 2 nights in Jan 2024
Response from Management on 31 Jan 2024
Thank you for your feedback. As stated on our websites and Expedia's we are in the process of our property improvement. Which we have started on the 3rd floor working down to the 1st, then onto the public areas. As for the trash were sorry it was placed there as we do have staff that monitors the areas, and we do our best to keep it in check after other guests fill it up. As for the homeless camping on the streets, it is a constant collaboration with the City of Oakland to do their best to remedy the long stretched out problem that's been here since COVID. But we do provide a 24/7 security that keeps out the rift raft from our property. And looking at the prices in the area we have lowered ours greatly. Please reach out to your financial institution about your refund as we had released it upon check out. Our apologies for any inconvenience you may have experience during your stay with us.
10/10 Excellent
Kelli
16 Jan 2024
It was a good stay
Kelli
Stayed 3 nights in Jan 2024
Response from Management on 31 Jan 2024
Wow thanks for the 10 out of 10 rating. I shall pass it on to the staff. We apricate the feedback.
6/10 Okay
Latisha
14 Jan 2024
Latisha
Stayed 3 nights in Jan 2024
Response from Management on 31 Jan 2024
Thank you for your feedback, I the future a bit more information would assist us or any other property understand the reason for the review score you gave.
6/10 Okay
William
Business traveller
13 Jan 2024
Liked: Staff & service
William
Stayed 4 nights in Jan 2024
Response from Management on 31 Jan 2024
Thank you for your feedback, I the future a bit more information would assist us or any other property understand the reason for the review score you gave.
8/10 Good
Alex
9 Jan 2024
Liked: Staff & service, amenities
Alex
Stayed 2 nights in Jan 2024
Response from Management on 31 Jan 2024
Thanks for the 4 out of 5 rating. I shall pass it on to the staff. We apricate the feedback.
The place was run down. The hallways and the rooms had a some strange odor. Parts of the rooms were being repainted, that also didn’t help with the smell. Carpets in the hallway and inside the rooms were flat and dirty. Some parts of the carpet had holes.
tony
Stayed 2 nights in Dec 2023
Response from Management on 9 Jan 2024
We're sorry to hear your stay with us didn't go as planned. And are left wondering if you did read our disclaimer / notice that we are currently doing property improvement to the rooms from the 3rd floor on downward, hallways, then on to the interior and exterior of the hotel. As all carpet is in process to be updated and changed out. Yes, the whole hotel shall be repainted and updated. As we have listed on our website.
2/10 Terrible
ARNIE, GEORGETOWN
7 Jan 2024
Disliked: Property conditions & facilities
Didn’t like anything
Place was a DUMP
AND UNSAFE
ARNIE
Stayed 1 night in Jan 2024
Response from Management on 31 Jan 2024
Thank you for your feedback, Thank you for your feedback. As stated on our websites and the other 3rd party one's, we are in the process of our property improvement. Which we have started on the 3rd floor working down to the 1st, then onto the public areas. As for the trash were sorry it was placed there as we do have staff that monitors the areas, and we do our best to keep it in check after other guests fill it up. As for the homeless camping on the streets, it is a constant collaboration with the City of Oakland to do their best to remedy the long stretched out problem that's been here since COVID. But we do provide a 24/7 security that keeps out the rift raft from our property. Our apologies for any inconvenience you may have experience during your stay with us.
10/10 Excellent
Daryon
Travelled with partner
5 Jan 2024
Liked: Amenities
Daryon
Stayed 3 nights in Jan 2024
Response from Management on 31 Jan 2024
Wonderful, thanks for the 5 out of 5 rating. I shall pass it on to the staff. We apricate the feedback.
2/10 Terrible
Daniel
4 Jan 2024
Disliked: Cleanliness
Daniel
Stayed 1 night in Dec 2023
Response from Management on 31 Jan 2024
Thank you for your feedback, I the future a bit more information would assist us or any other property understand the reason for the review score you gave.
6/10 Okay
singh
29 Dec 2023
singh
Stayed 2 nights in Dec 2023
Response from Management on 31 Jan 2024
Thank you for your feedback, I the future a bit more information would assist us, or any other property understand the reason for the review score you gave.
A lot of "trashy" looking vehicles/encampments on road. Security gate makes us feel better. Stayed here to be close to airport in morning.
Kara
Stayed 1 night in Dec 2023
Response from Management on 31 Jan 2024
Wow thanks for the 5 out of 5 rating. I shall pass it on to the staff. We apricate the feedback. Thank you for your feedback. As for the homeless camping on the streets, it is a constant collaboration with the City of Oakland to do their best to remedy the long stretched out problem that's been here since COVID. But we do provide that 24/7 security that keeps out the rift raft from our property.
I left at midnight. This was the worst run place i have ever seen. People hanging out in the parking lot. No one at the front desk. I was told they didnt want to work on christmas. Tons of people getting pissed in the lobby. Got locked in the bathroom for over 2 hours. The handle when turned would not open the door from the inside. Finally my boyfriend came back to the room and had to pry the door open from the outside. I was crying and pounding on the walls. I want a refund. Didnt even stay overnight. 7 hours and it cost nearly $150. Dog fees and deposit. Which was not discloused to me when room was booked.bi specially picked this motel because it said. Pet friendly. I should have been told about the $25 deposit and $25 fee for 1 night stay.
Linda
Stayed 1 night in Dec 2023
8/10 Good
Lorene
Travelled with family
24 Dec 2023
Liked: Cleanliness, staff & service
Homeless encampment right outside but its Oakland so...There's a security guard and a gate which makes you feel a bit better but the guy has to open the gate manually. They're the doing the best they can here. Came in town for a concert so it was just a one night stay and fine for our needs. Room was decent but a little dusty and the bathroom vent was filthy which is a pet peeve of mine, but fine overall. Tub has a non slip finish which was a plus. Front desk staff was friendly.
Lorene
Stayed 1 night in Dec 2023
Response from Management on 31 Jan 2024
Wow thanks for the 4 out of 5 rating. I shall pass it on to the staff. We apricate the feedback.
We pulled 2 blocks away from hotel and I started asking my friend why is it so many homeless. The closer we got, the worse it got.
I told him the lady at the hotel lied to me. She did it was fine to get me to keep the booking.
The hotel looked like something of the zombie apocalypse and the photos on hotels.com is lie.
My friend said the LA Quinta you knew is gone. I screamed in anger and the little security guy asked if we were checking in. I said NO and we backed out.
We got a hotel somewhere else. 😡
Joe
Stayed 3 nights in Dec 2023
Response from Management on 31 Jan 2024
Thank you for your feedback. As stated on our websites and Expedia's we are in the process of our property improvement. Which we have started on the 3rd floor working down to the 1st, then onto the public areas. As for the trash were sorry it was placed there as we do have staff that monitors the areas, and we do our best to keep it in check after other guests fill it up. As for the homeless camping on the streets, it is a constant collaboration with the City of Oakland to do their best to remedy the long stretched out problem that's been here since COVID. But we do provide a 24/7 security that keeps out the rift raft from our property. And looking at the prices in the area we have lowered ours greatly. Our apologies for any inconvenience you may have experience.
Thank you for your feedback, I the future a bit more information would assist us or any other property understand the reason for the review score you gave.
2/10 Terrible
Cristina
17 Dec 2023
Disliked: Staff & service
Cristina
Stayed 1 night in Dec 2023
Response from Management on 31 Jan 2024
Thank you for your feedback, I the future a bit more information would assist us or any other property understand the reason for the review score you gave.
Not so clean in halls and common areas. Hard to find how to enter due to heavy encampment. Needs to be upgraded for the prices being charged
Kristin
Stayed 1 night in Dec 2023
Response from Management on 31 Jan 2024
Thank you for your feedback. As stated on our websites and Expedia's we are in the process of our property improvement. Which we have started on the 3rd floor working down to the 1st, then onto the public areas. As for the trash were sorry it was placed there as we do have staff that monitors the areas, and we do our best to keep it in check after other guests fill it up. As for the homeless camping on the streets, it is a constant collaboration with the City of Oakland to do their best to remedy the long stretched out problem that's been here since COVID. But we do provide a 24/7 security that keeps out the rift raft from our property. And looking at the prices in the area we have lowered ours greatly. Our apologies for any inconvenience you may have experience during your stay with us.
This place was utterly disgusting. Literally, there was overflowing trash in the hallways. The carpets were filthy. The room was OK, but there was a cockroach in the bathroom, and before I even got to our room, I told the front desk that I didn’t like staying there because it looked very unsafe. There was homeless people camping out right outside the gates.
Belinda
Stayed 1 night in Dec 2023
Response from Management on 31 Jan 2024
Thank you for your feedback. As stated on our websites and Expedia's we are in the process of our property improvement. Which we have started on the 3rd floor working down to the 1st, then onto the public areas. As unfortunately as it is a prior guest lost control of their vehicle and ran into the brick wall. Which do to the fact that it's a shared wall for the 2 separate properties it has been a battle to get the repairs to it. As for the trash were sorry it was placed there as we do have staff that monitors the areas, and we do our best to keep it in check after other guests fill it up. As for the homeless camping on the streets, it is a constant collaboration with the City of Oakland to do their best to remedy the long stretched out problem that's been here since COVID. But we do provide a 24/7 security that keeps out the rift raft from our property. Our apologies for any inconvenience you may have experience during your stay with us.
the shower did not work they would not change my room my 2017 corvette was park less then three hours and it was stolen they had security guards and a security gate
The area around the hotel is VERY SKETCHY. Lots of homeless encampments and property not clean. Checked in, front desk lady was great however the manager Martin (I believe was his name) charged me $50 (room was $70) to check in 2hrs early. I am a traveling medical professional who work over night (which was explained to him) and needed to get a few hrs rest before work. I asked if the early check in could be waived, he stated no amongst other things.
There were also many people that appeared to live in the hotel and were not just overnight guest. I checked out after 6hrs and not only was my card charged the $50 for checking in 2hrs early but for 2 full nights as well (only stayed one, technically 6hrs). I will NEVER stay here again & this is my second bad experience w/a Wyndham property. Never again.
We're sorry to hear this about your stay with us and wished you would have reached out to us while you were here or at check-out time. As for the area we are working with the city as they continue to clean up our street and the homelessness in the area. As for the unfriendly staff, we shall be sure to issue added training to remedy this reported incident. But a bit more detail one the situation would have been great. Once again, our apologies.