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Reviews of Crowne Plaza Silicon Valley N - Union City, an IHG Hotel

3.5 out of 5
Crowne Plaza Silicon Valley N - Union City, an IHG Hotel
32083 Alvarado Niles Rd, Union City, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 458 out of 1005 reviews" "
Rating 8 - Good. 312 out of 1005 reviews" "
Rating 6 - Okay. 115 out of 1005 reviews" "
Rating 4 - Poor. 57 out of 1005 reviews" "
Rating 2 - Terrible. 63 out of 1005 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Sherry, Inglewood

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not safe doors aren’t locked to the outside. Ice machine broken curtains torn, no room service or dining options during the day microwave is in the lobby and it is too small. Room service come way too early and wakes up the guests
Stayed 5 nights in May 2024

10/10 Excellent

rashan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff Great service Great property
Stayed 1 night in May 2024

2/10 Terrible

Joselette, Fremont

Disliked: Cleanliness, staff & service, property conditions & facilities
The sink and the tub were clogged but no one was available to fix. The cleaner opened the door around 9:30am just to ask if we are checking out. She didnt wait for us to open the door. She just opened the door by herself invading our privacy. Not a good experience. Not going back anymore and will tell family and friends.
Stayed 1 night in May 2024

10/10 Excellent

Omar, San Leandro

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024

4/10 Poor

Alex

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Upon check out and upon request, provide a printed receipt of charges. I was denied a copy by the front desk because my reservation was thru a third party (Expedia). I have never had a problem at any hotel getting a copy of my charges. I travel for business often and need this for reimbursement purposes. I have yet to even receive an email copy.
Stayed 1 night in Apr 2024

10/10 Excellent

abdullah

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024

4/10 Poor

Ismail

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room had wet misty smell. Broken office chair with a generic Amazon bought cover on it to cover whatever was underneath and dirty stained sofa chair I didn’t even sit on it.
Stayed 2 nights in Apr 2024

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
easy and simple!
Stayed 1 night in Mar 2024

6/10 Okay

Rajendra

Liked: Staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities
Seems like breakfadt should be included
Stayed 1 night in Mar 2024

10/10 Excellent

K

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant. M y only complaint is that the bathroom toiletries provided were too small even for just 1 person, let alone 2. Parking was spacious and very convenient to our room.
Stayed 1 night in Mar 2024

10/10 Excellent

Winston, Poughkeepsie

Stayed 6 nights in Feb 2024

10/10 Excellent

ZHENYU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

lana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed and Disgusted
Was there for my grandson‘s operation who is only three months old. I was already stressed to begin with. I get to my room there’s no refrigerator. I had to ask for one. I had asked them for extra blankets in the beginning I didn’t get those either. Toilet seat was broken in the bathroom, and by the next morning, I had a colony of ants all in the bathroom. I left my room to go and let them know about what was going on. They didn’t seem interested or just didn’t care. I had to pay an extra charge for my daughter to have breakfast. This is the Crowne Plaza. You would think they would have more respect for themselves and the hotel. The whole ordeal was hideous. It was the worst place I have ever stayed. Unfortunately, I had already paid for the four days to stay there and I was too exhausted to find another place to stay as my grandson. Surgery was the next day. I will never again stay there and to top it all off. It was my birthday, and I thought it would be a nice gift to stay at a nice hotel for myself. Apparently I was wrong.
Ants
Whole colony
Stayed 4 nights in Feb 2024

6/10 Okay

Dane

Stayed 2 nights in Feb 2024

2/10 Terrible

Sean

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire hotel is in pretty rough shape. Room was dirty. My room stunk like greasy food. A bunch of the gym equipment was broken/ missing. The restaurant is no longer open after breakfast. This was the worst crown plaza I’ve ever been in.
Stayed 1 night in Feb 2024

6/10 Okay

Gloria

Travelled with family
Disliked: Staff & service
Sadly not like we remember when we stayed at Crown back in 2015. We arrived and checked in which was good. We parked around the back where are rooms were and there was broken temper glass in the back. Made us nervous, glass looked pretty recent. There is no longer a bar downstairs. Seems like it's short staffed. Our TV remote was not working just needed batteries. Our rooms were ok, there were water bottles left behind from whoever used the rooms last. Have the pictures to show. We requested room service the second night for beds to be made and towels and bath items needed. NO SHOW. Requested again the third night but the towels were not refilled. Had to call to get towels and was told I needed to go down to go get them because there was no one available to bring them up. Sadly this place is really struggling and definitely not a 8/10. This place has become more like a 4/10. Towels were super stiff. Need some softener on the towels. There are cosmetic defects that need to be done to the inside as well. It's been run down and can use an update.
Stayed 4 nights in Feb 2024

4/10 Poor

George

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Breakfast was the best thing just under staffing
Stayed 5 nights in Jan 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Amrit

Stayed 1 night in Jan 2024

2/10 Terrible

Geoff

Business traveller
Liked: Staff & service, property conditions & facilities
They broke into my truck broke my window
Stayed 1 night in Jan 2024

8/10 Good

Cynthia

Stayed 1 night in Jan 2024

10/10 Excellent

Eva

Stayed 1 night in Dec 2023

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central for all activities , close to the freeway , nice and clean . Also love that the have 24 hrs desk service for late check in
Stayed 1 night in Dec 2023

10/10 Excellent

Jagendar

Stayed 1 night in Dec 2023

8/10 Good

Alfredo

Stayed 1 night in Dec 2023

4/10 Poor

Yairi

Stayed 1 night in Dec 2023

2/10 Terrible

Mandeep

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Kepu

Liked: Cleanliness, staff & service, property conditions & facilities
The property was perfectly fine. The issue I have is with the representative from Expedia. I originally booked with a different property which my reservation never showed in their system. Mind you I was at the property for checkin at 8pm! Had the run around a from Expedia and didn’t get to checkin to about almost 2 in the morning! Very bad experience and I honestly don’t think I’ll Be using this website anymore for any future bookings.
Stayed 1 night in Nov 2023
Response from Crowne Plaza Response Team on 5 Dec 2023
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Could Be Better
My stay at Crowne Plaza was ok. I wish they had a better late check out request process. I was told I had to call the morning of my check out to ask if I could do a late check out. Not ideal, especially if you really needed a later check out. When I did call they told me the latest I could stay was 12:30pm (check out is normally 12pm). I guess something of better than nothing? Also they need to work on their computer/key system. Everything says check out is at 12pm but my key stopped working at 11am. I had to go back down to the check in desk to have them reactivate it. Then at 11:30am housekeeping came to all how much longer I was going to be in the room. I told them I was told I could stay until 12:30pm. She then asked me how many minute until I was going to be done. I again told her I was told I could stay until 12:30pm. She didn’t really seem to understand or was just irritated with me but she left anyways.
Stayed 1 night in Dec 2023
Response from Crowne Plaza Response Team on 5 Dec 2023
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Leif, MEDFORD

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No working phone, they checked us out at 9 am and housekeeping walked in on me naked. Horrible experience.
Stayed 1 night in Dec 2023
Response from Crowne Plaza Response Team on 5 Dec 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Che

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Crowne Plaza Response Team on 5 Dec 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service
Stayed 7 nights in Nov 2023
Response from Crowne Plaza Response Team on 5 Dec 2023
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Gurpreet

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Crowne Plaza Response Team on 29 Nov 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Lema

Stayed 1 night in Nov 2023

10/10 Excellent

Roberto m

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean spacious comfortable.
Stayed 2 nights in Nov 2023
Response from Crowne Plaza Response Team on 20 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Anson

Stayed 1 night in Nov 2023
Response from Crowne Plaza Response Team on 5 Dec 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the staff was very nice. The room was large & the bed was very comfortable. The only thing was that the restaurant on the property was not very good but there were tons of places to eat in the area.
Stayed 3 nights in Nov 2023
Response from Crowne Plaza Response Team on 10 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Oct 2023
Response from Crowne Plaza Response Team on 3 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kourosh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Crowne Plaza Response Team on 30 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

ifran

Stayed 1 night in Oct 2023
Response from Crowne Plaza Response Team on 15 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marisa, Salinas

Stayed 1 night in Oct 2023
Response from Crowne Plaza Response Team on 13 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ryan, Minneapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine for what I needed: clean, safe, convenient to where I needed to be, and reasonably priced for the area.
Stayed 2 nights in Oct 2023
Response from Crowne Plaza Response Team on 24 Oct 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

andre

Stayed 2 nights in Oct 2023
Response from Crowne Plaza Response Team on 24 Oct 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jefferson

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Crowne Plaza Response Team on 17 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lizeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Nice welcoming establishment.
Stayed 2 nights in Oct 2023
Response from Crowne Plaza Response Team on 12 Oct 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Gary

Business traveller
Disliked: Cleanliness, staff & service, amenities
Guests were literally yelling in the hallways till 12:45 am, and in the parking lot screaming till 4am. I told the front desk. A lady named Sylvia claiming to be the manager, would not stop to listen to my complaint of the ongoing disturbance. I took a video of it all and will be contacting the hotel for a complete refund.
Stayed 1 night in Oct 2023
Response from Crowne Plaza Response Team on 11 Oct 2023
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Lucille, Centereach

Travelled with partner
Disliked: Amenities
They were very skimpy with toiletries and they left us no coffee or even cups or sugars for our last morning. About 2 hours before check-out they cutoff access to their wifi and sent a message that we are no longer eligible to use their free wifi
Stayed 3 nights in Oct 2023
Response from Crowne Plaza Response Team on 9 Oct 2023
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Roberta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need a microwave
Everything was great, very clean, staff was attentive. Great location. Really nice pool area. Two things were lacking-a microwave in the room and electric vehicle charging stations. On our last morning, the maids knocked even though we had the Do not Disturb sign out still. A little annoying.
Stayed 2 nights in Sep 2023
Response from Crowne Plaza Response Team on 6 Oct 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Trixy

Stayed 1 night in Sep 2023
Response from Crowne Plaza Response Team on 24 Oct 2023
Thanks for staying with us. We appreciate your feedback!