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Reviews of Hilton Hawaiian Village Waikiki Beach Resort

4 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 3034 out of 6199 reviews" "
Rating 8 - Good. 1441 out of 6199 reviews" "
Rating 6 - Okay. 882 out of 6199 reviews" "
Rating 4 - Poor. 465 out of 6199 reviews" "
Rating 2 - Terrible. 377 out of 6199 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jacquzzi’s were to small. More than 15 people inside. Slides were always closed. Lagoon water smelt dirty.
Stayed 4 nights in Mar 2024

4/10 Poor

Emilio

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property is very dated. For the price we paid I expected a decent experience. For starters the water pressure for the shower was laughable and we had to shower quickly to make sure the hot water didn’t run out. We ran into someone in the elevator who said he didn’t have any hot water at all. The room want ready but of course they offered other rooms that were available for $200 more per night. The property is huge and there are lots of things to do but the pools were also lacking. The property next door had a great splash pool for the kids which this property lacked. The proximity to the beach was the best part of the experience. The restaurants are also lacking in quality food offerings. We walked to other hotels for better food options.
Stayed 3 nights in Mar 2024

10/10 Excellent

Felisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a corner room in the Rainbow Tower and had such a great view of Diamond Head and the Friday night firework show. The room was clean, and the staff were super helpful. The Hilton Hawaiian Village had it all! I plan on returning during our next visit to Oahu!
Stayed 5 nights in Mar 2024

10/10 Excellent

Stephen Aaron

Travelled with partner
Liked: Amenities
Great for a couple or families
Stayed 4 nights in Mar 2024

10/10 Excellent

Leonid L

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
All good
Stayed 7 nights in Mar 2024

10/10 Excellent

ROBERT ALLAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room Was spacious and clean. The bed was very comfortable, and the air conditioner was very good. We enjoyed walking around all the shops, and the eating places were excellent. Recommend them to everyone at any age.
Stayed 7 nights in Mar 2024

6/10 Okay

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, ocean access/lagoon was good just very crowded. Food was decent, gym was nice. Very expensive, each meal with 2 alcoholic beverages was close to if not over $100.
Stayed 3 nights in Mar 2024

10/10 Excellent

Zrelecia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very big and can be overwhelming but staff was nice and professional. Me and my husband enjoyed oue stay and will be coming back
Stayed 4 nights in Mar 2024

10/10 Excellent

Winston, bronx

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came down there from New York City for my birthday by myself and the people that was there also on vacation and lived in the surrounding area all Had beautiful souls definitely looking forward to coming back with the family sooner than later, I appreciate my time and looking forward to visiting very soon again
Stayed 6 nights in Feb 2024

6/10 Okay

Mark

Disliked: Property conditions & facilities
Stayed 9 nights in Mar 2024

10/10 Excellent

Monica, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Julio

Liked: Cleanliness
Stayed 7 nights in Mar 2024

10/10 Excellent

Melanie Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at this property and we had a great time! Everything was as expected and location is awesome near everything in Waikiki. Notably, Nancy at check in was awesome and made us feel welcome right away after coming in from the airport. It was a great start to our trip!
Stayed 4 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Aloha Melanie,Thank you for taking the time to review your stay at Hilton Hawaiian Village. It's always rewarding to know that we've met your expectations for a second time. We're delighted to hear that Nancy made such a positive impression. It's fantastic to have team members who go the extra mile to ensure a warm welcome for our guests. We look forward to welcoming you back for a third visit in the future!Sincerely,Guest Services Manager

8/10 Good

Jennifer Garcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint i can think of was the loud startling doors in our room and our neighbor’s. It was so annoying and i cannot sleep when you hear the loud noise when they shut the room doors, when the neighbor gets in & out of the room so frequently. Not pleasant at all. Try to sleep over night in that room and listen to that irritating noise!
Stayed 3 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Aloha Jennifer,Thank you for your recent stay at Hilton Hawaiian Village. We appreciate your feedback. We are happy to hear about your great experience. Our team members are always there to help you in any way possible. We will notify our maintenance staff regarding your report. Thank you again for your review. It would be wonderful to see you again soon.Sincerely,Guest Services Manager

8/10 Good

Metaksya

Liked: Cleanliness, staff & service, property conditions & facilities
I have been there during the spring break with my family. We like it, the only thing it was crowded, however we will be back.
Stayed 5 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Aloha Metaksya,It's always a pleasure hearing from our guests. We're glad your overall stay was pleasant, and we look forward to seeing you again soon.Sincerely,Guest Services Manager

10/10 Excellent

Shant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great staff. Great rates. I will stay here again.
Stayed 6 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Aloha Shant,Thank you for your glowing review of Hilton Hawaiian Village. We appreciate you highlighting our excellent team and overall value. It would be great to welcome you back anytime!Sincerely,Guest Services Manager

10/10 Excellent

Yu Hsuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Parvana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large space in the room. Not very quiet but still nice. Kind staff
Stayed 6 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Aloha Parvana,Thank you for choosing Hilton Hawaiian Village. We're pleased you appreciated your room's spaciousness and our team's kindness. While we regret any inconvenience caused by the noise, we're glad you still found your visit enjoyable. Your feedback helps us improve, and we look forward to welcoming you back soon for another pleasant stay.Sincerely,Guest Services Manager

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My building was old and staff didn’t clean room well at all
Stayed 7 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Aloha Karen,Thank you for taking the time to leave feedback, as this helps us improve the experience for future guests. We are disappointed that your room wasn't satisfactorily cleaned. Rest assured, we have shared your feedback with housekeeping so our efforts can improve. We hope you'll visit us again so we can provide the clean and comfortable stay you expect in paradise. Sincerely,Guest Services Manager

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
Which the music at the Tapa bar went a little longer at least till 11pm other than that everything was great to me and my family we rate it a 4.5 star
Stayed 5 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Aloha Abel,Thank you for vacationing with us at Hilton Hawaiian Village. We're thrilled your family had a great experience at our resort, and we'll certainly consider your thoughtful feedback on the music at Tapa Bar. Please join us again on the beautiful island of Oahu!Sincerely,Guest Services Manager

8/10 Good

Tricia Yamamoto

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pros- Having shops, dining, beach all in one area was great and convenient! James at the front desk was cheerful and upgraded our room to the Rainbow tower with marina and ocean view! Housekeeping was exceptional. Whatever we needed, they delivered within 10-15 min. The resort and grounds were very clean and walking distance to shopping to main strip and Waikiki beach. Service Staff professional. Overall a great destination for families! CONS- We lost hot water for a day however, upon checking out the front desk credited us the entire resort fee! PARKING- $70 to park a car per night. We rented 2 day to go around the island. Most everything is walkable or pick up spots if taking an excursion. ROOMS- Average at best. Clean but very dated and run down and we were in the Rainbow tower. Expensive for what you get. All rooms should come with Queens for the nightly price. Restaurants are expensive but it is Hawaii so expected. Even the IHOP off property is more expensive than mainland.
Stayed 6 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Aloha Tricia,We were delighted to host you at Hilton Hawaiian Village. It's lovely that our spectacular location on Waikiki Beach worked perfectly for your vacation. With a car rental company conveniently located on our property, guests can easily explore our beautiful island. We work hard to serve delicious and flavorful meals while still providing the best value, and your feedback will be kept in mind. Thank you for your review and feedback, and we hope to welcome you back in the future. Sincerely,Guest Services Manager

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Renata, Riverside

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Aloha Renata, Thank you for choosing Hilton Hawaiian Village and sharing your review. We're delighted to hear that our beautiful location was the highlight of your stay. We appreciate your five-star rating and can't wait to welcome you back!Sincerely,Guest Services Manager

10/10 Excellent

Connor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 5 nights in Feb 2024
Response from General Manager on 25 Mar 2024
Aloha Connor, Thank you for choosing Hilton Hawaiian Village and sharing your five-star review. We're happy to hear you enjoyed our beautiful property during your stay. Having you as a guest was a pleasure, and we look forward to welcoming you back!Sincerely,Guest Services Manager

10/10 Excellent

Pritpaul Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Was perfect location!
Stayed 5 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Aloha Pritpaul,It was our pleasure to welcome you to Hilton Hawaiian Village during your recent visit. We're happy to hear that our superb location was the highlight of your stay, and we trust you took full advantage of our beautiful beach and property. Thank you for your five-star review, and we cannot wait to see you again in the future. Sincerely,Guest Services Manager

8/10 Good

Zachary J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice ocean front property.
Stayed 6 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Aloha Zachary,Thank you for choosing Hilton Hawaiian Village! Our team is delighted you had a wonderful stay with us and enjoyed our beautiful property. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!Sincerely, Guest Services Manager

8/10 Good

TOYA

Stayed 6 nights in Mar 2024

10/10 Excellent

Genie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're traveling with kids, there's no better option on Waikiki - you have the lagoon, beach, and a variety of pools on site as well as free activities, food, and convenient shopping.
Stayed 6 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Aloha Genie,Thank you for all of your kind comments and for choosing to stay at Hilton Hawaiian Village. We are so happy to hear you thoroughly enjoyed our amenities and had time to relax in the sunshine by the pools. We look forward to your next visit. Thank you again for your review.Sincerely,Guest Services Manager

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the dining options, various pools and activities. Great family friendly property with fantastic location!
Stayed 6 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Aloha Michelle,Thank you! It was a pleasure to welcome you to Hilton Hawaiian Village and we are delighted you enjoyed your stay. Your kind comments about our wonderful property, great dining options and amenities, and prime location are appreciated and will be shared with the team. We look forward to welcoming you back to our little slice of paradise.Sincerely,Guest Services Manager

8/10 Good

Soni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for marijuana & cigarette smoke from other guests while trying to enjoy a nice sunset on my balcony.
Stayed 2 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Aloha Soni,Thank you for sharing your feedback. We are glad you enjoyed the sunset from your balcony but regret that other guests impacted your experience. Rest assured, we are committed to ensuring the comfort of all our guests and will address this concern. We look forward to welcoming you back to Hilton Hawaiian Village for another enjoyable stay.Sincerely,Guest Services Manager

4/10 Poor

Julio Cesar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I booked to rooms for my family next to each other and they make me paid for an upgrade just to get them on the same floor not even next to each other. Some staff are rude like at the wiki wiki market. When i checked out, they didn't even asked how my stay was. Rooms and pools and everything else was nice.
Stayed 4 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Aloha Julio,While we are honored to welcome you and your family to our resort, we are sorry to hear you had a disappointing experience due to the room not meeting your expectations. Please understand that when booking via a third-party site, specific room requests are subject to availability, though we do our best to honor all requests. The experience you had with our team does not reflect the high standards most guests enjoy when they stay with us, and for that, we are truly sorry. On behalf of our entire team, we hope to have another opportunity to welcome you back and impress you further.Sincerely,Guest Services Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a busy place with lots of stores and restaurants. Easy access to beach and a good size pool. The adult pool needs some improvement to be more inviting for adults to hang out.
Stayed 4 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Aloha Jennifer,Thank you for taking the time to share your experience at Hilton Hawaiian Village. We're pleased you enjoyed our convenient location, with easy access to the beach and our good-sized pool. Your feedback regarding the adult pool is also invaluable, and we're committed to improving its appeal. We appreciate your input and look forward to welcoming you back to an even more inviting atmosphere.Sincerely,Guest Services Manager

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, best view and very safe, very nice places
Stayed 5 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Aloha Claudia,Thank you for your recent stay at Hilton Hawaiian Village. We appreciate your recent feedback and taking the time to share your thoughts. We are glad you enjoyed your accommodations, especially the views! We look forward to seeing you again.Sincerely,Guest Services Manager

8/10 Good

Jaye, Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Aloha Jaye,Thank you for your review! We're thrilled our picturesque and convenient location was a highlight of your visit, and we appreciate you mentioning it to your fellow travelers. It was a pleasure having you here, and we hope you return soon. Sincerely,Guest Services Manager

8/10 Good

Alireza

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

6/10 Okay

Hector M

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Maids try to hurry you up to check out 3 hours before checkout. Front desk is money hungry would not accommodate for 1 hour early check in wanted to charge $70 to do so and $70 for parking. Other than that the rest was great nice property with great views in convenient location
Stayed 4 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Aloha Hector,Thank you for leaving us feedback. We are disappointed to hear about your experience with housekeeping, and we apologize for the inconvenience that might have caused. These concerns will be further investigated to improve future guests’ stays. Otherwise, our team is delighted you enjoyed the beautiful views and convenient location we have to offer. We hope you will consider staying with us again so we can provide the outstanding experience you deserve.Sincerely, Guest Services Manager

10/10 Excellent

Luz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing
Stayed 4 nights in Feb 2024
Response from General Manager on 22 Mar 2024
Aloha Luz,We're delighted you enjoyed your stay at Hilton Hawaiian Village! Please come see us again soon.Sincerely,Guest Services Manager

10/10 Excellent

Duane Woodrow, Sedona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view and the property Elevators could use a little updating
Stayed 7 nights in Jan 2024
Response from General Manager on 22 Mar 2024
Aloha Duane,It was a privilege to host you at Hilton Hawaiian Village. Situated on the sand of Waikiki Beach, our resort has a spectacular view of Diamond Head Crater and the Pacific Ocean. Please know that our elevators are regularly serviced and inspected, but we're always grateful for feedback and suggestions. If your travels bring you back to our island, we hope you'll stay with us again. Sincerely,Guest Services Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort.
Stayed 2 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Aloha Lisa, We're delighted to hear that you got to enjoy the beauty of our resort! Your kind words mean a lot to us, and we're thrilled that you enjoyed your time with us. Thank you for choosing our Hilton Hawaiian Village, and we hope to welcome you back for another memorable stay soon!Sincerely,Guest Services Manager

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 6 nights in Feb 2024
Response from General Manager on 22 Mar 2024
Aloha Viviana, We're thrilled to hear that you had a great experience at Hilton Hawaiian Village! Your satisfaction is our top priority, and we're delighted that you enjoyed your stay with us. We look forward to welcoming you back for another fantastic visit in the future!Sincerely,Guest Services Manager

6/10 Okay

Keala Thomas

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Staff awesome and cleaning service 5 stars for sure overall facility we stayed in was the diamond head tower was a bit underwhelming for its price literally couldn’t even have the restroom door and front door open at the same time cause of how small the hall way is . Very walkable and safe otherwise
Stayed 5 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Aloha Kealy,We appreciate your feedback. It is great to receive recognition for our team and we look forward to sharing your comments with them. It is unfortunate, however, that your room left much to be desired. The next time you visit us, we would love to get you more comfortable in a room that is guaranteed to impress. Until then, we wish you well!Sincerely,Guest Services Manager

10/10 Excellent

timothy, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great view of the lagoon
Stayed 3 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Aloha Timothy,We are honored to have earned a perfect rating for your time with us. The Lagoon is beautiful and we are glad that you enjoyed your wonderful view of it. Overall, we trust that you had a great stay. It was a pleasure to have had you as a guest, and we look forward to welcoming you back. Sincerely,Guest Services Manager

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole thing was perfect
Stayed 4 nights in Mar 2024
Response from General Manager on 21 Mar 2024
Aloha Charles,We're delighted you enjoyed your stay at Hilton Hawaiian Village. Thank you for the kind review. Please come see us again soon.Sincerely,Guest Services Manager

10/10 Excellent

Reco, Antioch

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property right on beach also has a lagoon. Close to shopping area and restaurants. It also has multiple dining options on site
Stayed 5 nights in Mar 2024
Response from General Manager on 20 Mar 2024
Aloha Reco,It was a pleasure hosting you at Hilton Hawaiian Village! We're glad our close proximity to the beach and shopping area impressed you and that you enjoyed the onsite dining options. The next time you're in the area, please come see us again.Sincerely,Guest Services Manager

2/10 Terrible

Julia, Alexandria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Arlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all very happy with the experience especially the lagging and the rental options. I was not impressed with having to pay for the poor quality internet service. Other hotels in the area include that and you charge for it yet it is slow and at times cut out in the room. I felt that additional charge along with the quality did not meet the standards of most high end resorts. I have not had to pay for internet at hotels in years so this was a surprise to me. I would say that cost will have me reconsider staying at he hotel again as I felt it was unnecessary and also poor quality. For a nice resort I find that to be a shame to be a reason to not come back. However for me it is.
Stayed 7 nights in Mar 2024
Response from General Manager on 20 Mar 2024
Aloha Arlene,Thank you so much for taking the time to leave a review. Our team is glad that you had an enjoyable experience overall. However, we are sorry to hear about your issues with the internet. We completely understand the frustration of paying for an internet service that is not effective. Thank you for making us aware of this issue. We will be sure to investigate further. We hope you will consider staying with us again so we can provide you with an even better stay. Sincerely, Guest Services Manager

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
You have everything you need at this resort! I would recommend this to anyone.
Stayed 6 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Aloha Tyrone,Thank you so much for the five-star rating. It warms our hearts to know that you enjoyed everything about your time with us! Your recommendation means the world to us and we hope to see you again soon. Sincerely,Guest Services Manager

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

6/10 Okay

ben

Travelled with family
Liked: Staff & service
Randy from baggage was so helpful. Made me feel like i was important. Took care of our family baggage. Thank you Randy. Hotel beds were not soft. Bathroom not the best. Wish hilton would put in more restrooms for the guest outside for beach users. They could use the key fob. The staff was amazing.
Stayed 5 nights in Mar 2024
Response from General Manager on 20 Mar 2024
Aloha Ben,We are so happy that Randy's spirit of hospitality was a highlight of your stay. We look forward to sharing your praise with him and the rest of our team! Our apologies, however, for the aspects of your stay that were not entirely to your enjoyment. We are committed to continually improving the guest experience and will use your feedback to guide our efforts. Allow us to welcome you back to our resort when you return to Hawaii; we know we can make a better lasting impression!Sincerely,Guest Services Manager

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was beautiful, great shopping on the resort and area was walkable for exploring.
Stayed 5 nights in Mar 2024
Response from General Manager on 20 Mar 2024
Aloha Julie,It's always a pleasure to hear that our guests have had such an enjoyable experience at Hilton Hawaiian Village. We're thrilled to know that you appreciated our beautiful beach area and the convenience of the onsite shopping, as well as the opportunity to explore the area. Thank you so much for sharing your positive rating, and we hope to welcome you back on another occasion.Sincerely,Guest Services Manager