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Hotel was in a good location within a short walking distance of the beach and Waikiki shopping district.
Mike
Stayed 5 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Mike,Thank you for staying with us and taking the time to leave us a review. We're glad our location worked well for your trip, and we look forward to seeing you again the next time you're in the area.Shaun Ono,General Manager
Property was very modern. Clean . Friendly and efficient staff. Nice area about two blocks from river
Robert
Stayed 3 nights in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Robert,It's wonderful to have earned your outstanding review of DoubleTree by Hilton Hotel Alana - Waikiki Beach! We're proud you enjoyed our clean, modern accommodations, proximity to the river, and kind, efficient assistance. Thank you for choosing to stay with us, and we hope you'll return.Shaun Ono,General Manager
6/10 Okay
Darshika
27 Feb 2024
Darshika
Stayed 5 nights in Feb 2024
Response from Ginger, Director of Front Office on 21 Mar 2024
They have the BEST pillows on the beds! Clean comfortable beds - good a/c - Very comfortable room.
Not really a resort - I mean you wouldn't spend any time here. There is a considerable resort fee. Eat breakfast elsewhere or keep leftovers in the little room fridge.
The cookies they give at check-in are delicious and made me happy.
The nearby ice cream shop has Dole Whip, which I got addicted to.
Bus stops nearby.
Cynthia
Stayed 8 nights in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Cynthia,Thank you for sharing your experience at DoubleTree by Hilton Hotel Alana - Waikiki Beach. We are thrilled you found your room well-kept and our beds and pillows incredibly comfortable. It's also great to hear that you enjoyed our cookies and found convenience in nearby attractions, such as the ice cream shop. It was a pleasure to have you stay with us, and we look forward to your next visit!Shaun Ono,General Manager
Rude staff, unsafe bathroom floors and room service didn’t replenish the room properly.
Monica
Stayed 4 nights in Feb 2024
Response from General Manager on 16 Feb 2024
Dear Monica,Thank you for taking the time to share your insightful feedback. We encourage our guests to notify us of any issues they encounter so we may have the opportunity to find a resolution for them. We apologize that our accommodations did not meet all of your expectations and that there was a problem with the bathroom in your room. We will have our maintenance team look into this. It would be an honor to be given another chance to provide you with the stay you expected and deserve.Shaun Ono,General Manager
Everyone was very friendly and helpful to us first time tourist to Hawaii. Thank you for your assistance!
Sue
Stayed 4 nights in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Sue,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Thank you for the lovely review. Please come see us again soon at DoubleTree by Hilton Hotel Alana - Waikiki Beach!Shaun Ono,General Manager
2/10 Terrible
Efrain
Travelled with family, Travelled with family and small children
Dirty rooms, dirty sheets. Overall parking is not free.
Efrain
Stayed 5 nights in Jan 2024
Response from General Manager on 26 Jan 2024
We're sorry to hear that you didn't have a good experience with us overall. The cleanliness of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We'll be sure to have our housekeeping team look into your comments further and make improvements where necessary. Please consider coming back to visit us again soon. Shaun Ono,General Manager
There is no resort amenities at the hotel so I am not sure why there is a resort fee. Hotel staff gave away our room even though they were notified by both Expedia and ourselves that our flight was delayed! Did not compensate us for down grade and tried to charge us for the night we were not there due to flight delay that they were informed of as soon as it occurred! Old property in need of renovations! They wanted to charge us for our room that they gave away the night before…unprofessional and totally unexceptional treatment of guests! Don’t book through Expedia they have no way to help with disputes. Staff rolled their eyes and said not our problem you booked third party…lesson learned!
Dick
Stayed 7 nights in Jan 2024
Response from General Manager on 26 Jan 2024
Dear Dick,Thank you for taking a moment to leave a review. We sincerely regret to hear of your disappointment with your experience. Please accept our apologies for falling short of our goal of providing memorable hospitality. We'll be sure to discuss your feedback internally to ensure our high standards are being met. Additionally, we want you to know that our resort fee includes Wi-Fi, 10% off Hawaii Cafe, Trees Restaurant, and beach chair/ umbrella rental; two beach towels; movies; Kualoa Ranch 2 for one tour; Hawaii Toy Museum 2 for one entry; 20% off sail; 15% off Lappert's ice cream; and cultural activities. That said, it was a pleasure having you here, and we hope that you will give us another chance to change your perceptions down the line. Shaun Ono,General Manager
Dear Deborah,Thanks so much for your glowing review of DoubleTree by Hilton Hotel Alana - Waikiki Beach. We're delighted to hear you enjoyed your stay with us, and we'd love to welcome you back soon!Shaun Ono,General Manager
Dear Joe,Thank you for choosing DoubleTree by Hilton Hotel Alana - Waikiki Beach for your recent trip to beautiful Honolulu. We'll be sure to pass along your kind words to our staff.We hope you will visit again the next time you're in the area.Shaun Ono,General Manager
The staff and service is amazing! The bell desk/valet workers treated us like family especially Scott. But all of the ones we came in contact with was exceptional. My mom had ankle surgery so was walking with a cane, they made sure to make it convenient and always had our car ready! The only downfall is they only offer valet parking and parking is $53/day. But other than that, I was impressed. Will be a returning customer for sure!!
SKR
Stayed 2 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Thank you for trusting DoubleTree by Hilton Hotel Alana - Waikiki Beach with your recent lodging needs. We're delighted to hear we were able to deliver an enjoyable experience and that you appreciated the excellent hospitality our team provided; we will be sure to pass along your kind words to them all, especially to Scott! It's also great to know that you welcomed the efficiency of our Valet parking. We're grateful for your positive rating, and we hope to have the pleasure of your company the next time you're in the area.Shaun Ono,General Manager
The only thing that wasn't very good, was that there wasn't any bottle water for the guest. They had a kurig coffee maker and a fridge but no drinking water. At least provide 2 bottles of water for the fist night stay. Sometimes we arrive late and we're not able to go and buy some water.
Geraldine
Stayed 2 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Geraldine, Thank you for sharing your feedback, and we appreciate your suggestions. Valuable insights like yours help us enhance our guest experience. We hope to welcome you again on your future travels for another great stay.Shaun Ono,General Manager
10/10 Excellent
Ran, San Rafael
31 Dec 2023
Ran
Stayed 5 nights in Dec 2023
8/10 Good
Devin
8 Dec 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Devin
Response from Ginger, Director of Front Office on 21 Mar 2024
The rooms and hotel were clean. I did not like that the room was not ready by 4 pm check in time and I had to go down stairs to pick up extra towels and bedding for sofa bed when it was known that we had 3 occupants staying in the room. Besides that, it’s was a good stay and I would recommend the hotel.
Carlos
Response from Ginger, Director of Front Office on 7 Mar 2024
Front Desk not so pleasant, but Valet Crew AMAZING!
Brandi-Lynn
Stayed 2 nights in Nov 2023
Response from General Manager on 22 Nov 2023
Dear Brandi-Lynn,While it's great that our valet crew's outstanding service impressed you, we are sorry that our front desk team's hospitality fell short of your expectations. Rest assured, we will speak with their team to ensure all our guests feel welcome. Thank you for your terrific rating, and we can't wait to host you again!Shaun Ono,General Manager
The amount of dust in all the furniture in my room was disgusting. You could see it piling up on the lights and the remote. The pictures of this property were highly deceiving as it did not look like that in person.
Andrea
Stayed 2 nights in Oct 2023
Response from General Manager on 11 Oct 2023
Dear Andrea,We appreciate that you took the time to share your experience; however, we do find it very concerning. Providing top-notch, spotless accommodations is always our goal, and you can rest assured that all of your feedback will be reviewed with our housekeeping team to ensure that we are meeting our own high standards. Thank you for reaching out, and we wish you safe and happy travels ahead.Shaun Ono,General Manager
10/10 Excellent
John
8 Oct 2023
John
Stayed 1 night in Oct 2023
Response from Ginger, Director of Front Office on 3 Nov 2023
Mahalo for the rating! We're happy to see you enjoyed your stay with us!
4/10 Poor
Terrence
Travelled with partner
27 Sept 2023
Liked: Cleanliness
Room is okay.outdated but clean.lobby is old and needs renovation. Valet lost my wife's jacket. Reported to staff several times..i had to follow-up a week late. Still waiting for
Terrence
Stayed 1 night in Sep 2023
Response from General Manager on 29 Sept 2023
Dear Terrence, Thank you for taking the time to leave us a review. We appreciate you mentioning the high standards of cleanliness we adhere to. That said, please accept our apologies for any disappointment regarding how your concerns were handled. Rest assured, we will discuss your comments as they will help us make effective changes. We'd be very grateful for the opportunity to change your perceptions on a future stay. In the meantime, please reach out to us again so we can do our best to be of the utmost assistance.Shaun Ono,General Manager
Great hotel (location, amenities, cleanliness, etc..) and great staff (front desk, housekeeping, management). everything and everyone made my trip much more special!
Verified traveller
Stayed 7 nights in Sep 2023
Response from General Manager on 26 Sept 2023
From our amazing location to our clean accommodations, we're happy to know that everything was in order for your visit. Thank you so much for the kind words, and we hope to see you again soon. Shaun Ono,General Manager
10/10 Excellent
MARILYN
23 Sept 2023
Liked: Property conditions & facilities
Henry & Roxanne were very helpful at the front desk
MARILYN
Stayed 3 nights in Sep 2023
Response from General Manager on 26 Sept 2023
Dear Marilyn, Thank you for your great review. At DoubleTree by Hilton Hotel Alana - Waikiki Beach, we work hard to offer high-quality service to every guest, and we will make sure to share your compliments with Henry and Roxanne to give them the recognition they deserve. It was a pleasure having you here, and we hope to welcome you back soon!Shaun Ono,General Manager
6/10 Okay
Naresh
Business traveller, Travelled with partner
23 Sept 2023
Need improvement
Naresh
Stayed 3 nights in Sep 2023
Response from General Manager on 25 Sept 2023
Thank you for offering feedback about your recent experience at our hotel. Your comments are important to us, and we'll use them as we continuously work to improve our facility. Given another opportunity, we hope we can host you again in beautiful Honolulu. Shaun Ono,General Manager
Dear Augustino,Thank you for sharing your feedback about our location. We're delighted to know you enjoyed it! We look forward to welcoming you back to DoubleTree by Hilton Hotel Alana - Waikiki Beach if your travels bring you our way again.Shaun Ono,General Manager
6/10 Okay
George, Rancho Mirage
15 Sept 2023
This hotel had poor service from the start. The bellman stood and watched us carry our own (6) bags up a flight of steps then directed us up an escalator to check in. The hotel proceeded to put us in a room with no ocean view and a double bed which was not what we booked. We confirmed a king/ocean view. We were downgraded at the same rate basically.
George
Stayed 1 night in Sep 2023
Response from General Manager on 17 Sept 2023
Dear George,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. This does not align with our usual service standards, and we understand your disappointment. We'll certainly take steps to ensure it doesn't happen in the future. We value your feedback and hope to have the opportunity to provide a more positive experience in the future.Shaun Ono,General Manager
8/10 Good
Eric S
27 Aug 2023
Eric S
Stayed 4 nights in Aug 2023
Response from Ginger, Director of Front Office on 24 Oct 2023
Mahalo for your feedback!
6/10 Okay
Cynthia
22 Aug 2023
Liked: Amenities
We were actually given the farthest room can’t see anything except buildings. Having construction didn’t help with the noise and dust
Cynthia
Stayed 4 nights in Aug 2023
Response from General Manager on 24 Aug 2023
Dear Cynthia,Thank you for sharing your experience staying with us. Please know when booking through a third party, we cannot guarantee a room type or location prior to arrival, and we do our best to accommodate requests. We apologize for any inconvenience caused by our ongoing refreshes of our property, we are doing our best to minimize any guest impacts. Our team wishes you pleasant future travels. Shaun Ono,General Manager
8/10 Good
Tsz Yan
Travelled with family
21 Aug 2023
Liked: Cleanliness, staff & service, amenities
Rooms are clean but a little outdated. Despite the fact our door lock was not working when we first got the room. They sent the maintenance person to fix it right away. Valet parking team did amazing job. They all super friendly and tell us recommendations around the area. Love love love their cookie. Something for us to munch on everytime we head out for the day trip. The balcony gave us a nice city view of Honolulu without the noise at night. Overall I will go back.
Tsz Yan
Stayed 4 nights in Aug 2023
Response from General Manager on 24 Aug 2023
Dear Tsz Yan,We appreciate you taking the time to share your stay with us. It's wonderful that you found the rooms clean and enjoyed the cookies. We're happy to hear that our maintenance team was able to quickly resolve the issue you brought to our attention, and we're thrilled that our valet parking team provided you with exceptional service. We hope to welcome you back to DoubleTree by Hilton Hotel Alana - Waikiki Beach for another stay soon!Shaun Ono,General Manager
Staff was friendly and welcoming! Overall great experience.
Leopoldo
Stayed 4 nights in Aug 2023
Response from General Manager on 22 Aug 2023
Dear Leopoldo,Thank you for taking the time to share your experience. We're so glad you appreciated our exceptional staff, and we trust you had a phenomenal trip. Our team hopes to welcome you back to DoubleTree by Hilton Hotel Alana - Waikiki Beach.Shaun Ono,General Manager
Location says ocean view and the view you get is buildings and at a distance you can see the ocean. Parking is bad, it’s valet parking but once filled you have to park your own car like 3 blocks away from the hotel. Room was dirty looking. I’m not going to rent a room from that hotel again.
Latisha
Stayed 2 nights in Aug 2023
Response from General Manager on 21 Aug 2023
Dear Latisha,Thank you for choosing to stay with us on your recent trip. We're disappointed to read that we fell short of expectations. Our goal is to provide every guest with a wonderful getaway, and we offer our sincere apologies for any inconvenience you may have encountered. We appreciate your feedback, and we wish you safe travels ahead.Shaun Ono,General Manager
Dear Dino,Thanks for being our guest at DoubleTree by Hilton Hotel Alana - Waikiki Beach. We're delighted you had a great stay with us in Hawaii! We look forward to serving you again!Shaun Ono,General Manager
Dear Casey,Thank you for offering feedback about your recent experience at our hotel. We're glad you enjoyed our lovely location in Honolulu. Please allow us to host you again should you return to Oahu.Shaun Ono,General Manager
Dear Ella,Thank you for the outstanding review of your recent stay at DoubleTree by Hilton Hotel Alana - Waikiki Beach. We're glad you enjoyed your time with us and our lovely facility and exceptional service. It would be our pleasure to host you again in exciting Honolulu, so come back soon!Shaun Ono,General Manager