We stayed for 6 nights in a pool/ ocean view room in the cliff tower. Generally the room was great, spacious, clean and modern. breakfast was amazing, with so much choice and very attentive friendly service. However we found the menu choices for other meals and beverages expensive relative to resorts in north nusa dua. for example, a sprite was approx $8.5 (aud) including tax and service charge. we just checked into our second resort on this trip, a 5 star property and the same item as a benchmark is only $4.5 (AUD). Similarly cocktails avg around $22 aud. Kids club staff were wonderful and the outdoor play equipment was great but overall it felt a little run down inside. Still fun for kids im sure. lastly, the pool was fabulous but as per other reviews, the beach is open, but directly infront of hilton, swimming is not very child friendly at all with alot of exposed rocks and a small sandy section. There was a section of beach alongside the hilton which seemed to be part of the property but we saw alot of rubbish both on the beach and on the grass area leading to the camel feeding. Walking next door to the Kempinski was much cleaner beach area. The staff were always friendly and went out of their way to make you feel welcome.