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Reviews of SpringHill Suites by Marriott Fairfax Fair Oaks

3 out of 5
SpringHill Suites by Marriott Fairfax Fair Oaks
11191 Waples Mill Rd, Fairfax, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 580 out of 1002 reviews" "
Rating 8 - Good. 271 out of 1002 reviews" "
Rating 6 - Okay. 85 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 31 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Harun

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel! Stayed here a few times always up to par!!
Stayed 2 nights in May 2024

2/10 Terrible

Luis

Travelled with family, Travelled with family and small children
Disliked: Staff & service
I paid for the room 2 weeks in advance and on the way down to Virginia was notified the hotel intentionally overbooked and gave our room away. We had to scramble and they also charged for it.
Stayed 1 night in May 2024

6/10 Okay

Michelle

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
The staff were all very polite and helpful. My low scoring is due to cleanliness and the room requiring extra attention. Coffee maker in room was broken, shower walls were visibly dirty, and the linen did not smell clean.
Stayed 1 night in Apr 2024

6/10 Okay

Kiera, Severna Park

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Overall just ok. We selected this location for the pool and breakfast. Pool sides were covered in a greenish film. Our room’s carpet was stained as were the curtains and light switch. The breakfast was fine and the beds were clean. Probably won’t stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

CARMEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and accessible place.
Stayed 2 nights in Apr 2024

10/10 Excellent

Shanda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing as always!
Stayed 1 night in Apr 2024

8/10 Good

Arsen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 2 nights in Apr 2024

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wished there was a maid service provided during our stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk staff.
Stayed 1 night in Apr 2024

8/10 Good

Douglas

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Christine

Travelled with family, Travelled with partner
Location & staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Douglas

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

robin r

Travelled with partner
Front desk not particularly friendly especially upon check out no one at desk had to wait a good 20 minutes then person acted like it was too much trouble Also no complementary tea and coffee around the clock like other hotels Somewhat disappointed with Marriott
Stayed 2 nights in Mar 2024

6/10 Okay

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Certainly a comfortable enough place to stay. Staff are super friendly & helpful. The quality of the grounds have diminished. The pool & 2nd elevator were both not in service during our stay. Lighting in rooms is not great. Limited parking outaide the parking garage. Breakfast has been better quality in the past.
Stayed 3 nights in Mar 2024

10/10 Excellent

Gary

Travelled with family
Liked: Property conditions & facilities
Pool was closed indefinitely and nothing was stated on booking website.
Stayed 1 night in Mar 2024

10/10 Excellent

Colleen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have an oversized vehicle so parking would have been an issue but the staff was able to solve the problem.
Stayed 1 night in Mar 2024

10/10 Excellent

Mun, Fort Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pricing and convenience
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Denis

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room, and breakfast was excellent. We will stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great layout of the King Studio. Could have stayed for weeks! :-)
Stayed 1 night in Feb 2024

8/10 Good

Keyhoon

Stayed 6 nights in Feb 2024

10/10 Excellent

mark, felton

Stayed 1 night in Feb 2024

6/10 Okay

Kathryn

Travelled with family
Liked: Room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean place and great service
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and convenient for parking and access to the locations we were in town to visit. We made separate accommodations from a larger group and had no trouble getting together with them while there. A great feature for us was the covered parking; it was always easy to access and we always found a space AND kept dry when rain came.
Stayed 3 nights in Jan 2024

2/10 Terrible

KISEONG

Stayed 1 night in Jan 2024

2/10 Terrible

Moon

Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

BarbarA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 4 nights in Dec 2023

10/10 Excellent

MARIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and in very good conditions. Also, the breakfast was delicious!
Stayed 3 nights in Dec 2023

10/10 Excellent

Maria Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the stuff to be really friendly! I also liked how clean my room was. I did opt for the room to be cleaned every other day.
Stayed 8 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was nice. No issues. Clean room. Helpful staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Shanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!!
Stayed 1 night in Dec 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Cheri

Liked: Property conditions & facilities
Great spot when traveling to George Mason University.
Stayed 1 night in Dec 2023

10/10 Excellent

Allison

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and pillows are very comfortable; cozy setting. However, I was there on business and spent several our at the desk. The lighting is horrible; not an ideal work environment.
Stayed 2 nights in Dec 2023

8/10 Good

Mark, Williamsburg

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Nov 2023

8/10 Good

hojong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023

4/10 Poor

Chandra

Travelled with family
Disliked: Staff & service
Unsafe … do you believe that they don’t security cameras around and inside the property … I was with family and my room was knocked by strangers 3 times and when I asked the front desk , he said in casual way that no cameras ..
Stayed 1 night in Nov 2023

10/10 Excellent

Corinne

Stayed 1 night in Nov 2023

10/10 Excellent

Nancy

Stayed 1 night in Nov 2023

4/10 Poor

James

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Disappointing, poor value
The hotel is located in a commercial zone with parking limited to their parking deck. I didn’t realize until after the stay that they charge $6.23 per night, plus tax, for you to park your car. Felt it was kind of a petty add on charge, plus, it would have been nice if the desk clerk had mentioned it. As for the condition and cleanliness, the hotel is in generally good condition, but our bathroom was not very clean. There was a used bar of soap complete with hair stuck to it in the shower, and the toilet didn’t look like it had been cleaned at all (we are talking urine and fecal matter stuck to the bowl). The toilet seat was a poor replacement and didn’t fit the toilet. The remote for the TV didn’t seem to be for that model TV and only had limited usable features. The volume stayed loud because it could not be adjusted, and changing channels was a process. Most functions didn’t work. The elevators were very slow and the free breakfast was limited with nowhere to sit (crowded). We’ve stayed at several Spring Hill Suites, and have had great stays, but this one was a big disappointment. For the price point, find another hotel. I wish we had.
Stayed 1 night in Nov 2023

6/10 Okay

Ronald S

Business traveller
Liked: Cleanliness, staff & service
Accommodations disappointing
Room/Suite was quite large and very clean. Bed was above average in comfort. TV could not be rotated adequately for viewing in sitting area and bedroom area. Coffee pot did not work in outlet provided in kitchen nook. Had to move it to another outlet on desk. Coffee made with tap water had bad taste because of bad tasting tap water. Had to use bottled water. Bath and shower were adequate. Breakfast presentation was awkward and frustrating. Furniture was the most unappealing and uncomfortable in my experience with other Marriott hotels. No impressed.
Stayed 2 nights in Nov 2023

8/10 Good

Jimmie

Business traveller
Liked: Cleanliness
Stayed 2 nights in Nov 2023

10/10 Excellent

Susan

Stayed 1 night in Nov 2023