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Reviews of Hampton Inn & Suites Arlington Crystal City DCA

2.5 out of 5
Hampton Inn & Suites Arlington Crystal City DCA
2000 Richmond Highway, Arlington, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 552 out of 1002 reviews" "
Rating 8 - Good. 272 out of 1002 reviews" "
Rating 6 - Okay. 84 out of 1002 reviews" "
Rating 4 - Poor. 50 out of 1002 reviews" "
Rating 2 - Terrible. 44 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Have stayed here twice. Very convenient to national mall. Walkable to eating places. Staff very nice. Hotel clean. Nothing but all good things to say
Stayed 5 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Amber, it's wonderful to hear about your positive experiences at the Hampton Inn & Suites Arlington Crystal City DCA. We appreciate your kind words about our prime location, along with the ease of access to the national mall and local dining spots. We're also glad you found our team members gracious and the hotel impeccably neat. Thank you for choosing our hotel yet again, and we're excited to welcome you back in the future.

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to the Metro into Washington, DC. The shuttle to and from the the airport was quick and convenient too.
Stayed 4 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Mary, it's delightful to hear that you found the Hampton Inn & Suites Arlington Crystal City DCA's location and shuttle service convenient for your travels to and from Washington, DC. We're thrilled you made the most of our strategic location. We hope to welcome you back soon!

8/10 Good

Fatima

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall the room itself is nice & updated & looks new. Bathroom is very clean as well. Has a modern look which we liked.. front desk staff could’ve been friendlier.. when we initially arrived after a few hours drive the night of the 12th.. the girl that checked us in didn’t have not one bit of a smile or a friendliness to her so we felt like we annoyed her & just didn’t feel as welcome.. but she did get the job done so I guess that’s what ultimately matters. When we got to the room, the room was overall nice however our blinds were half open. We didn’t realize they were electronic blinds & we couldn’t get the blinds down with the string next to it bc it was cut. When we called the front desk, they just kept explaining to pull the string but it wasn’t working .. kept me on hold for a good 20-30 mins. Finally a supervisor came up and told us it was electronic and showed us where the remote was. Had front desk knew that and told us, it would’ve saved us the hassle of being on the phone that long and saved the supervisor a trip upstairs. I do appreciate that they alloyed us to have a late checkout upon my request on the second night. Great location - 10 mins from DC. Parking $33 per night and sufficient space. Breakfast was okay - not a lot of vegetarian options though but I did like that they would give a little bit more grace for ppl that showed up close to 10 am for breakfast even though breakfast closes at 10. All in all would stay here again bc of location and cleanliness.
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Fatima, we're pleased to hear about your appreciation for the clean, contemporary ambiance of Hampton Inn & Suites Arlington Crystal City DCA. Your comment about our team members' interaction during your check-in is noted, and we'll emphasize the importance of warmth and friendliness in all guest interactions. Noted also, is your encounter with the blinds in your room. We hope, in future, all instructions will be more clear to avoid such confusion. It's wonderful to know that our location was advantageous to your visit to DC and we're glad you took advantage of our ample parking. As for the breakfast, we'll take your feedback about vegetarian options into consideration as we constantly try to cater to the varied dietary needs of our guests. We're gratified you would consider staying with us again, and we look forward to providing you with an even more delightful experience next time.

10/10 Excellent

Thanh

Travelled with family and small children
Liked: Amenities
Clean and comfortable
Stayed 2 nights in Mar 2024
Response from Customer Service on 17 Apr 2024
Thanh, it's wonderful to see you enjoyed your stay at the Hampton Inn & Suites Arlington Crystal City DCA. We're pleased our cleanliness and comfort met your expectations. We strive to provide a memorable experience and hope to welcome you back soon.

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
They have an airport shuttle and/or said they would shuttle me anywhere within a mile radius of the hotel. Breakfast hours and food options were nice. Rooms were spacious and they have mattress covers, which I love. I had some issues with finding a soiled mattress cover in two rooms, but the supervisor checked it out for me and did a full bed change in the second room and all was good as far as my comfort and time in the room. There were wait times on the phone, at the desk and with the shuttle to the airport. It felt like they could use more staff to help manage guests and phones. The hotel was within walking distance to tons of restaurants. I only stayed one night, and would stay again, despite some hangups.
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Brooke, it's lovely to hear you found much to enjoy at Hampton Inn & Suites Arlington Crystal City DCA, such as our shuttle service, breakfast options, and spacious rooms. We're heartened to know that the challenges encountered with your mattress cover were promptly addressed by our dedicated team members. Regarding your impressions about extended wait times, we're continuously seeking ways to enhance our guests' stay experiences. Your willingness to return despite facing certain delays truly speaks volumes and we can't wait to welcome you back.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Suzanne, it's exceedingly gratifying to hear that you enjoyed the exceptional service at Hampton Inn & Suites Arlington Crystal City DCA! Thank you for sharing your impressions, and we look forward to the next opportunity to serve you.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 13 Apr 2024
Thank you for the fantastic rating, Margaret!We strive to make all of our guests feel welcome and relaxed during their time at Hampton Inn & Suites Arlington Crystal City DCA! We can't wait to see you again soon.

8/10 Good

DIPIKA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall experience was good.
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Dipika, it's great to hear your overall experience at the Hampton Inn & Suites Arlington Crystal City DCA was satisfying. We appreciate your feedback and look forward to your next visit.

4/10 Poor

Margie

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Our room was only cleaned one time in 4 nights and we had to go down to the desk and ask for towels every night and beg them to take our trash. The facility is great…great location etc but the maid service needs work.
Stayed 4 nights in Mar 2024
Response from Customer Service on 9 Apr 2024
Margie, we appreciate your feedback about your recent stay. It's regrettable to hear you had issues with your room's cleanliness and amenity supplies. Our guests' satisfaction is of paramount importance to us. We're taking note of your comments to improve these aspects. Despite this, we're pleased to know you found the location of the hotel advantageous. Your constructive criticism aids in our growth and improvement, and we would welcome the prospect of serving you again.

10/10 Excellent

Dorota

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Dorota, thank you for choosing Hampton Inn & Suites Arlington Crystal City DCA for your stay. We're delighted to know you had an excellent experience. We hope to have the pleasure of welcoming you back in the near future. Safe travels!

10/10 Excellent

Paul, Wilmington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really big and clean. There were two queen size beds. Most of the other beds of the higher end hotels in that area only offered two double beds. The breakfast was really good for being a free breakfast. It certainly filled us up. Staff was great. I would absolutely recommend staying there and I would stay there again myself.
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Paul, thank you for your wonderful feedback regarding your stay at Hampton Inn & Suites Arlington Crystal City DCA. It's delightful to know that you appreciated the spaciousness and cleanliness of your room, along with the comfort of the queen size beds. We're pleased that our complimentary breakfast lived up to your expectations, and that our team members made a positive impact on your experience. We truly appreciate your recommendation and look forward to the pleasure of welcoming you back in the future.

10/10 Excellent

Fran

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was only a few blocks from the metro station and it made travel into the city very easy. The rooms were very clean, large and well appointed. Breakfast offered many options, even for the vegan in our party. The staff was pleasant and the shuttle was at our demand. Would definitely stay there again if I'm in the area.
Stayed 3 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Fran, it's wonderful to hear you enjoyed your stay at the Hampton Inn & Suites Arlington Crystal City DCA. We're glad the convenience of our location, the cleanliness of our rooms, and the variety of our breakfast selection enhanced your experience. It's also lovely to know that our courteous team members and the ready availability of our shuttle service left a positive impression on you. We're thrilled at the prospect of welcoming you back when you're in the area next.

10/10 Excellent

Arlene Marie, Elloree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had fun and rested well.
Stayed 2 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Arlene, it's fantastic to hear that you thoroughly enjoyed your stay at Hampton Inn & Suites Arlington Crystal City DCA. We're delighted you found your stay to be both enjoyable and restorative. Your comments are very much appreciated, and we look forward to welcoming you back on your next visit.

6/10 Okay

Julieta

Liked: Cleanliness
Stayed 5 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Julieta, your feedback is appreciated even without specific comments. Your rating indicates there's room for improvement and our team is dedicated to enhancing your experience should you choose to visit us again. We hope to exceed your expectations next time.

8/10 Good

Glenn

Liked: Cleanliness, property conditions & facilities
If you don’t stay four nights or more there is no housekeeping service for your room. You would think wit the cost of the room you would get housekeeping service.
Stayed 3 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Glenn, thank you for taking the time to share your feedback. At Hampton Inn & Suites Arlington Crystal City DCA, we aim to ensure the utmost comfort for all guests. We recognize your concerns about the housekeeping service. It's a setup model based on the number of nights stayed, but your perspective is greatly appreciated as we continually strive to enhance our services. We're looking forward to welcoming you back and serving you better in the future.

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little loud being right next to highway but not much can be done about that. Overall, the hotel is very clean. Rooms immaculate. Breakfast was great. Would definitely recommend this hotel for your DC visit.
Stayed 4 nights in Mar 2024
Response from Customer Service on 30 Mar 2024
Donald, it's fantastic to hear that Hampton Inn & Suites Arlington Crystal City DCA exceeded your expectations. We pride ourselves on maintaining a pristine environment and providing a variety of breakfast options to jump-start your day. Your recommendation is greatly appreciated. We look forward to making your next stay even more memorable.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Deborah, thank you for your rating. We're delighted you had a satisfactory stay at the Hampton Inn & Suites Arlington Crystal City DCA. Your feedback is much appreciated, and we're looking forward to serving you again in the future.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean. Dependable with fridge, microwave, coffee maker in room. Only complaint is I thought I booked a king with bath- shower combo per booking page. Room only had a walk in shower.
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Catherine, thank you for choosing Hampton Inn & Suites Arlington Crystal City DCA. We're delighted to know you enjoyed your stay and found our amenities beneficial. We appreciate your feedback on the room assignment; however, you were assigned the room type as per the reservation. Typically, hotels with king-bedded rooms only have showers, not tubs. It is always best to give the hotel a call directly for special requests. Whenever your travels bring you back to Arlington, we do hope to have the pleasure of welcoming you again.

10/10 Excellent

Suzanne, Longmont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport with a shuttle
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
Suzanne, it's great that you found the Hampton Inn & Suites Arlington Crystal City DCA's location and the complimentary shuttle service to be convenient. We strive to make your stay effortless and satisfying. It's exciting to know we've met your expectation. We're looking forward to welcoming you back in the future.

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a King Room, very clean and spacious. AC only goes as low as 68 which still felt alittle warm but not bad. The only complaint I had for our visit was the breakfast wasnt the best, biscuits were very hard and sausage was dried out but overall would stay again at this hotel
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Apr 2024
Stephanie, thank you for sharing your experience at Hampton Inn & Suites Arlington Crystal City DCA. We're thrilled you appreciated the cleanliness and spaciousness of your room. Our goal is to ensure optimal comfort, and we take note of your feedback about the AC. As for the breakfast, we understand it didn't meet your expectations. We're always striving to improve our dining offerings and appreciate your observations. Even so, it's encouraging to know you'd choose to stay with us again. We look forward to welcoming you back in the future.

10/10 Excellent

carolyn, Charlottesville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here before and early morning flight. The staff is very welcoming and friendly. Many dining options are available within walking distance.
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Carolyn, thank you for your positive feedback. We're delighted to hear you experienced a warm welcome from the Hampton Inn & Suites Arlington Crystal City DCA team members. It's great to learn the proximity to various dining options enhanced your stay. We're eagerly looking forward to your next visit before an early flight.

10/10 Excellent

Bob

Stayed 2 nights in Mar 2024
Response from Customer Service on 10 Apr 2024
Bob, it's wonderful to see such a positive rating for Hampton Inn & Suites Arlington Crystal City DCA. It appears you enjoyed your stay, which makes us thrilled. We value your accolade and would be pleased to welcome you back anytime. Thank you!

10/10 Excellent

Myla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Myla, thank you for choosing Hampton Inn & Suites Arlington Crystal City DCA. We're thrilled that your stay was remarkable, and we appreciate the fantastic rating you gave us. We look forward to providing another exceptional experience during your next visit. Safe travels.

10/10 Excellent

Keneson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed always amazing. It was great. It’s just that the thermostat goes up to 76 degrees. It could off been higher, more like 90 degrees. Other than that. It was an amazing stay
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Keneson, thank you for sharing your positive experience at Hampton Inn & Suites Arlington Crystal City DCA. We're thrilled to hear our comfortable beds contributed to a great stay. As for the room temperature, we aim to provide a comfortable environment for all guests and appreciate your insights. Looking forward to your next visit!

10/10 Excellent

Matt

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was always helpful, always cleaning. Breakfast was fresh and had staff cleaning and making sure food was available.
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Matt, it's wonderful to hear that your stay at Hampton Inn & Suites Arlington Crystal City DCA met your expectations. We're glad to know our team members' continuous efforts to maintain cleanliness and provide fresh breakfast left a positive impact. We appreciate your kind words and are looking forward to your next visit.

2/10 Terrible

scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel looked great, but I didn't get to stay because the hotel didn't have my reservation, so I got moved to another hotel.
Stayed 3 nights in Feb 2024
Response from Customer Service on 1 Mar 2024
Scott, we are truly sorry to learn about the issues experienced concerning your reservation. It's far from the seamless transition we aim to provide and we regret you needed to be accommodated at another location. We'd appreciate the opportunity to improve your impression should you choose to give us another chance in the future.

8/10 Good

Ivon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cerca del aeropuerto, lugar tranquilo, mall, restaurante, farmacia y estación del tren cerca… te dan servicio de transportación al aeropuerto.
Stayed 3 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Ivon, nos complace saber que apreció nuestra conveniente ubicación cerca de varios servicios y el servicio de traslado al aeropuerto brindado por Hampton Inn & Suites Arlington Crystal City DCA. Sus comentarios son invaluables y nos ayudan a que sus estadías futuras sean aún más placenteras. Esperamos poder darle la bienvenida de vuelta pronto.

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, modern, quiet, and close to everything! Would definitely stay there again!
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Anne, it's fantastic to hear how much you enjoyed your visit at the Hampton Inn & Suites Arlington Crystal City DCA. We're pleased you found our accommodation impeccably tidy, up-to-date and well-located. Our team is thrilled with your positive feedback and that you're considering a return visit. We're looking forward to welcoming you back!

8/10 Good

Harit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Harit, we appreciate your review of the Hampton Inn & Suites Arlington Crystal City DCA. Your rating is indicative of a positive experience, and we're truly glad you enjoyed your stay. We hope for the pleasure of serving you again in the near future.

10/10 Excellent

Christina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how close it was to the metro. It was super easy to jump on and explore the area. The continental breakfast in the morning was the perfect way to start the day. The staff at the front desk were friendly and helpful. The lady with the long braids who worked during the day was super nice and friendly(couldn't see her name) . Yanise and momo were also great as well as the lady with shells or beads in her hair. Would definitely stay here again!
Stayed 4 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Christina, your endorsement of Hampton Inn & Suites Arlington Crystal City DCA is much appreciated! It's great to hear that our location and continental breakfast set each day off to a good start. Your comments on our welcoming and helpful team members, especially those you've named, are especially heartwarming. We're delighted you had such a memorable experience and are already planning to come back. We await your return. Thank you!

8/10 Good

GENE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Per my stars overall the property was great; however and I must preface this by saying I did not interact with all the front desk personnel, but the ones I did interact with seemed extremely dismissive to the point of being rude.
Stayed 8 nights in Jan 2024
Response from Customer Service on 21 Feb 2024
Gene, it's fantastic to know that your overall experience at Hampton Inn & Suites Arlington Crystal City DCA was great. We're sorry if some interactions did not meet your expectations. As a guest, your satisfaction is our priority, and our team members always aim to provide genuine and attentive service. We appreciate your feedback and will ensure it is used to remind us of the importance of every guest interaction. We look forward to another chance to make your stay even more enjoyable.

10/10 Excellent

Mary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Feb 2024
Mary, thank you for your review! We're thrilled that your experience at Hampton Inn & Suites Arlington Crystal City DCA was a pleasant one. Your continued support means a lot to us, and we're hoping to see you again soon.

10/10 Excellent

Eileen Marie, huntsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast and the free shuttle to the airport.
Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Eileen, it's wonderful to hear about your delightful experience at Hampton Inn & Suites Arlington Crystal City DCA! We're pleased that our complimentary shuttle service and breakfast offerings added to your comfort. We aim to provide convenient amenities for our valued guests. Thank you for sharing your feedback. We look forward to welcoming you back on your next visit.

10/10 Excellent

Omayra Valenzuela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean and comfortable room. The breakfast was great and close to airport and metro stations
Stayed 3 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
Omayra, thank you for choosing our Hampton Inn & Suites Arlington Crystal City DCA as your lodging in Arlington. We are thrilled to hear that you found the room clean and comfortable. We're pleased that the breakfast met your standards and you appreciated the convenient location. We aim to provide an experience that combines comfort, convenience, and top-notch service. Your feedback is greatly appreciated and we hope to see you again soon.

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 14 Feb 2024
Tamika, it's wonderful to see your stellar rating of Hampton Inn & Suites Arlington Crystal City DCA! Thank you so much for taking a moment to share it. We hope to welcome you again in the near future.

10/10 Excellent

Dubi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beatiful
Stayed 1 night in Feb 2024
Response from Customer Service on 13 Feb 2024
Thank you for the fantastic rating, Dubi!It's outstanding you had such a wonderful experience at Hampton Inn & Suites Arlington Crystal City DCA. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Larry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel, and reasonably priced. It was spotlessly clean and new feeling. Excellent beds and bed clothes. Excellent rooms. Quick elevator. Excellent breakfast. Friendly efficient staff. Good shuttle service to DCA. This is my new choice of hotel in the area.
Stayed 2 nights in Feb 2024
Response from Customer Service on 12 Feb 2024
Larry, it's clear you've thoroughly enjoyed your visit to the Hampton Inn & Suites Arlington Crystal City DCA. We're thrilled to hear your high praise for the immaculate condition of our hotel, superior bedding, prompt elevator, delightful breakfast, and our efficient team members. We're delighted you found our shuttle service beneficial and are honored to be your new go-to hotel in the area. We eagerly anticipate your return!

10/10 Excellent

Jeffrey

Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Jeffrey, thanks for choosing Hampton Inn & Suites Arlington Crystal City DCA! We are absolutely thrilled to learn how much you appreciated your stay with us. Your recommendation means a great deal, and we certainly look forward to the opportunity to welcome you back. Safe travels!

10/10 Excellent

vilma

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Customer Service on 10 Feb 2024
Vilma, thank you for choosing Hampton Inn & Suites Arlington Crystal City DCA and for sharing your satisfaction through a perfect score. We're truly delighted that your stay with us met your expectations and we look forward to the opportunity to serve you again in the future!

10/10 Excellent

Rhodora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hampton Inn & Suites is on the top of my go to hotels because of efficiency from cleanliness to breakfast options - always a great choice! Two comments I have in this particular property are: 1) bathroom door — opening and getting in is a little challenging because the door is in very close proximity to the toilet bowl and the shower sliding door, there is not a lot of room getting in without being extra careful. Room was a one-bedroom suite. 2) trash can — only one small trash can in the living room which has a divider for regular trash and recycle which is not big enough if you plan to eat inside the room even for one night.
Stayed 1 night in Feb 2024
Response from Customer Service on 8 Feb 2024
Rhodora, it's fantastic to learn that the Hampton Inn & Suites Arlington Crystal City DCA is on the top of your go-to hotels. We are thrilled that you appreciate our cleanliness and breakfast options!Concerning your notes regarding the bathroom and trash facilities, we value this feedback as it helps us provide better experiences for our guests. We will certainly look into solutions that address spaciousness and waste management. We hope for another opportunity to host you and show you improvements based on your insights.

6/10 Okay

pui-kan

Travelled with partner
Liked: Cleanliness, staff & service
The bathroom was poorly designed with no place to hang towels and the water pressure in the shower was very weak. The room was clean though.
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Feb 2024
Pui-kan, we appreciate your feedback and are glad to know you found your room to be spotless. We regret hearing about your experience with the bathroom setup and the water pressure. Feedback like yours helps us find areas for improvement, and rest assured, your concerns will be communicated to the appropriate departments for consideration. Thank you for choosing to stay with us.

10/10 Excellent

BRENDA

Stayed 1 night in Feb 2024
Response from Customer Service on 6 Feb 2024
Brenda, thank you for your outstanding rating! We're thrilled to learn that your stay at Hampton Inn & Suites Arlington Crystal City DCA brought such satisfaction. Our team is continuously striving to provide exceptional experiences to our valued guests. We hope to welcome you back very soon!

10/10 Excellent

Timothy

Travelled with partner
This is one of my favorite places to stay when in the DC area! Thank you
Stayed 1 night in Jan 2024
Response from Customer Service on 2 Feb 2024
Timothy, it warms our hearts to hear Hampton Inn & Suites Arlington Crystal City DCA is one of your favorite places in the DC area. We're thrilled to be your chosen destination and appreciate your kind words. We look forward to welcoming you back!

10/10 Excellent

salinah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The general services were excellent however, i didn't like the fact that no one at the entrance to guide on the process. You had to leave the car, walk in to ask for the process being new in the area. if an usher would be available to assist, the place would be more friendly.
Stayed 1 night in Jan 2024
Response from Customer Service on 30 Jan 2024
Salinah, thank you for your positive remarks about the services at Hampton Inn & Suites Arlington Crystal City DCA. We appreciate hearing about your experiences. We're constantly striving to elevate the guest experience, and your input regarding suitable guidance upon arrival is constructive. We'll certainly consider such suggestions to make our hotel even more welcoming. Thank you again and we look forward to serving you during your next visit.

8/10 Good

Stephen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good travel experience all the way around. I would stay there again!
Stayed 2 nights in Dec 2023
Response from Customer Service on 29 Jan 2024
Stephen, it's delightful to hear you enjoyed your stay at the Hampton Inn & Suites Arlington Crystal City DCA. Thank you for taking the time to share your favorable feedback. We earnestly await your return for another pleasant stay with us.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the staff. The TV service offered was kind of weak overall, in our opinion. The breakfast was decent, give that it was free, but I've had better free breakfasts, including at other Hamptons. Great location, and we'd stay there again.
Stayed 3 nights in Jan 2024
Response from Customer Service on 30 Jan 2024
John, it's great to know you appreciated our team members and location at Hampton Inn & Suites Arlington Crystal City DCA. Thank you for your candid feedback about the television service and breakfast offerings. Your opinion is invaluable as we strive to improve each guest experience. We're glad to know you'd choose to stay with us again and we look forward to exceeding your expectations next time.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hampton Inn is well located with multiple dining options within walking distance. The room was clean and well appointed. The free breakfast was tasty and plentiful. The staff was friendly and customer focused.
Stayed 1 night in Jan 2024
Response from Customer Service on 29 Jan 2024
Michael, it's gratifying to hear that you appreciated Hampton Inn & Suites Arlington Crystal City DCA's prime location, cleanliness, and nourishing complementary breakfast. Your positive feedback regarding our customer-centric team members is particularly valued. We look forward to hosting you again in the near future.

8/10 Good

Marli

Stayed 1 night in Jan 2024
Response from Customer Service on 20 Mar 2024
Marli, thank you for taking the time to rate your stay at Hampton Inn & Suites Arlington Crystal City DCA. We're pleased you had a satisfying visit and hope to offer you an even better experience in the future. Please don't hesitate to reach out if there's anything specific you think we could improve upon. Looking forward to your next stay with us!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Anne, it's great to see your 5-star rating! We are delighted that the Hampton Inn & Suites Arlington Crystal City DCA met your expectations. We strive for excellence and your high rating suggests that we're on the right path. We hope to serve you again in the future.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Jan 2024
Thank you for the 5/5 rating, Shane!It's excellent you enjoyed your time at Hampton Inn & Suites Arlington Crystal City DCA so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.