Lobby

Reviews of Hyatt House Herndon/Reston

3 out of 5
Hyatt House Herndon/Reston
467 Herndon Pkwy, Herndon, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 701 out of 1132 reviews" "
Rating 8 - Good. 309 out of 1132 reviews" "
Rating 6 - Okay. 63 out of 1132 reviews" "
Rating 4 - Poor. 37 out of 1132 reviews" "
Rating 2 - Terrible. 22 out of 1132 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sherrie

Travelled with family
We would definitely stay here again. The room and property were very clean, friendly staff and great breakfast!
Stayed 2 nights in Apr 2024

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Couldn't have received better customer service from Hoai, Wanda and J. Definitely our go to.
Stayed 3 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Edward,It warms our hearts to know that our amazing team members helped make your visit that much better! We will be sure to pass your compliments along to Hoai, Wanda, and J. Thank you for your kind review, and we hope you'll come back to Hyatt House Herndon/Reston again soon.

10/10 Excellent

Madeline

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The coffee was excellent. Excellent service.
Stayed 1 night in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Madeline,Here at Hyatt House Herndon/Reston, we know how important it is to start your day off right, so we are thrilled to hear that our delicious coffee and friendly service helped get you started on the right foot! Thank you for taking a moment to leave such an excellent rating, and we hope that you will come back to see us again soon!

8/10 Good

Li

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Most of things are good, except the breakfast starts at 6:30 am instead of 6:00 like the others.
Stayed 4 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Li,We appreciate your feedback, and we're happy to see your overall stay at Hyatt House Herndon/Reston was pleasant. Your suggestion about the breakfast hours is helpful, and we'll keep your comments in mind as we continue making improvements for our great guests. The next time you're in town, please come see us again.

10/10 Excellent

Chang Joon

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Jaime

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This is my second time staying here because I like the two bedroom and kitchen option. It’s nice that breakfast is included and there is a gym, which was my deciding factor instead of booking elsewhere.
Stayed 4 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Jaime,We are proud to include you among our returning guests. It's great to know that our two-bedroom suites, including our breakfast and onsite fitness center, keep you coming back to see us. It will be a pleasure hosting you again the next time you're in the area.

10/10 Excellent

Nabil

Liked: Cleanliness, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from General Manager on 10 Mar 2024
Dear Nabil,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your stay with us, and we hope you return soon.

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great stay. They have maximized their space in the breakfast area to include a bar and a shelf of children’s games and a business area. The only downside at breakfast was there was no syrup except for sugar-free.
Stayed 2 nights in Feb 2024
Response from General Manager on 6 Feb 2024
Dear Karen,Thank you for taking the time to share your recent stay. Our food and beverage team will be sure that our breakfast area is always replenished. Our team looks forward to delivering a top-notch stay and earning that fifth and final star on a future visit. Come back again soon.

4/10 Poor

Crisel

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Adalberto

Business traveller
Liked: Cleanliness, room comfort
Stayed 12 nights in Jan 2024

6/10 Okay

Destiny

Stayed 2 nights in Jan 2024

6/10 Okay

Peter

Stayed 4 nights in Jan 2024

10/10 Excellent

nishawn

Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good section at breakfast time...love the friendly staff...house keeping is very good...can't complain
Stayed 5 nights in Dec 2023
Response from General Manager on 10 Jan 2024
Dear Danielle,Thank you for reviewing Hyatt House Herndon/Reston. We're pleased you enjoyed our breakfast selection and the hospitality provided by our team. Your positive feedback is appreciated, and we look forward to providing you with more great experiences.

8/10 Good

Adalberto

Business traveller
Liked: Cleanliness, room comfort
Stayed 6 nights in Dec 2023

10/10 Excellent

Brian elsworth, hendersonville

Travelled with family
Liked: Amenities
The guy at the front was the greatest (one from Miami) Sorry i can't remember his name Hotel was very clean and inviting Close to everything but out of the traffic area's Will definitely return
Stayed 7 nights in Dec 2023

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Lots of enjoyment!
We had a very, very nice stay. It was so peaceful and the staff were friendly.
Stayed 6 nights in Dec 2023
Response from General Manager on 2 Jan 2024
Thank you for choosing Hyatt House Herndon/Reston and sharing your review. We're thrilled that our peaceful atmosphere and outstanding staff made for an excellent stay. Having you as a guest was a pleasure, and please come back soon.

10/10 Excellent

Abubakr

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 18 nights in Dec 2023

10/10 Excellent

nishawn

Business traveller
Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Mary Kate

Liked: Cleanliness, amenities, property conditions & facilities
Bartender was lovely, desk staff was helpful but not on the same page with each other. Area is very quiet and seems safe, very close to public transit. Room was clean and comfortable

10/10 Excellent

LORNA

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, room comfort
Stayed 14 nights in Nov 2023

10/10 Excellent

Chasity

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

miguel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I walked into my room and immediately realized it was not the room seen on the ad. When I told the staff it was not the room, they said "Orbitz misrepresented the room because they (Hyatt) rent it as a one bedroom". I was charged $140 additional dollars for the room i thought i originally thought was my room.
Stayed 4 nights in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Miguel,Guest satisfaction is important to us, so we're happy to see that some aspects of your stay were pleasant. However, we apologize for any confusion with your reservation. Rest assured, we will check all our third-party sites to ensure they are displaying up-to-date information. If you're in the area again, we hope you'll consider coming back to see us.

8/10 Good

Svitlana

Liked: Cleanliness, property conditions & facilities
Friendly, helpful staff. Nice clean room. Well-equipped kitchen. Excellent wi-fi. The only downer was terrible noise from the road work at night.
Stayed 2 nights in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Svitlana,It was wonderful having you as our guest recently. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Receiving recognition for our impeccable accommodations and excellent amenities is always appreciated as well. Your feedback about noise is understood, and we'll be sure to share it internally to determine ways of improving our guest experience in this respect. Thank you for your kind words, and please allow us another chance to welcome you back!

8/10 Good

Duraid, Jacksonville

Liked: Cleanliness, amenities, property conditions & facilities
Very good amenities, ask for any of janitorial stuff and they will provide. Good breakfast. everything was available in our room (with a side kitchen) for our 2 weeks stay. Highly recommend
Stayed 14 nights in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Duraid,We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our delicious breakfast offerings and well-appointed suites helped make your trip a memorable one. Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!

10/10 Excellent

Meggan

Stayed 3 nights in Nov 2023

10/10 Excellent

Michele

Stayed 4 nights in Oct 2023

10/10 Excellent

Bernadette

Stayed 1 night in Oct 2023

10/10 Excellent

Denese

Travelled with partner
Liked: Amenities
Very clean and felt like home.
Stayed 1 night in Oct 2023
Response from General Manager on 23 Oct 2023
Dear Denese,We're delighted you enjoyed your stay at Hyatt House Herndon/Reston and that our attention to cleanliness impressed you. Thank you for your kind words. Please come see us again soon.

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No ice machines and the ice maker in the freezer didn’t work. Kitchen smelled moldy. Signs said bar open and complementary snacks 4-6. Not offered at all. Phone didn’t work- couldn’t hear the front desk.
Stayed 2 nights in Oct 2023
Response from General Manager on 23 Oct 2023
Dear Michelle,Thank you for sharing your important feedback about your stay. We apologize there were some maintenance issues in your room, please know there is always someone to assist you with any issues you may encounter. Our bar offers a Happy Hour from 4-6 on weekdays only where we have discounted drinks and food items. We wish you pleasant future travels.

2/10 Terrible

tamer

Disliked: Cleanliness, property conditions & facilities
Waiting in front of the front desk for 45 minutes, on one to talk to, very noisy lobby, can’t check in after a long drive, terrible, never again
Stayed 1 night in Oct 2023
Response from General Manager on 9 Oct 2023
Dear Tamer,We appreciate your review and are genuinely sorry about your frustrating experience. This is not the level of service we strive to provide. Your feedback is important to us, and we'll work to improve our process and address any noise concerns to ensure a more pleasant stay for our guests in the future. We appreciate your patience and hope you will consider giving us another chance to provide a better experience.

10/10 Excellent

gregory

Liked: Cleanliness, property conditions & facilities
The breakfast was great!
Stayed 1 night in Oct 2023
Response from General Manager on 4 Oct 2023
Dear Gregory,Our team is always happy to receive feedback from our wonderful guests, like yourself, and we are delighted to see you had a five-star experience. Thank you for highlighting our breakfast buffet, and we hope you found some of your favorites to help you start the day off right. We would love to have you stay with us again at Hyatt House Herndon/Reston!

10/10 Excellent

Jerad

Travelled with family
Liked: Cleanliness, room comfort
Go Colts
Antonio at the desk was awesome. He alwways made us feel welcome and was Always willing to help
Stayed 3 nights in Sep 2023
Response from General Manager on 29 Sept 2023
Thank you so much for choosing to stay with us at Hyatt House Herndon/Reston. Your kind words about our staff are greatly appreciated, and we are very happy to learn our wonderful team member, Antonio, had such a positive impact on your stay. We will be sure to share your compliments, as it will make their day. We hope you join us again soon. It was a pleasure hosting you.

8/10 Good

Mark, Warrenton

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Roomy place for extended stay with good exercise options.
Stayed 4 nights in Sep 2023
Response from General Manager on 24 Sept 2023
Dear Mark,Thank you for choosing Hyatt House Herndon/Reston! We're glad our spacious rooms and excellent gym impressed you. Please come see us again soon.

10/10 Excellent

bruce

Stayed 2 nights in Sep 2023

10/10 Excellent

Scott

Liked: Cleanliness, room comfort
Great
Enjoyed our stay very much would definitely come again. Like the bar and coffee anytime, loved our room. Very quiet and comfortable.
Stayed 4 nights in Sep 2023
Response from General Manager on 17 Sept 2023
Dear Donna,Our terrific staff strives to ensure all our guests feel welcome and will be glad you appreciated their efforts. Thank you for your kind words. Please come stay at Hyatt House Herndon/Reston again soon!

10/10 Excellent

Donna, Casper

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very flexible and accommodating. Friendly staff. Very prompt and helpful.
Stayed 1 night in Sep 2023
Response from General Manager on 4 Oct 2023
Dear Donna, Our terrific staff strives to ensure all our guests feel welcome and will be glad you appreciated their efforts. Thank you for your kind words. Please come stay at Hyatt House Herndon/Reston again soon!

10/10 Excellent

David

Stayed 3 nights in Sep 2023

8/10 Good

Kimberley

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Bethsheba

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a pleasant stay. Spacious, clean room, nice pool, generous complimentary breakfast.
Stayed 1 night in Sep 2023
Response from General Manager on 5 Sept 2023
Dear Bethsheba,Thank you for reviewing your stay at Hyatt House Herndon/Reston. It was our pleasure to assign you clean and spacious accommodations, and we're glad you had a chance to join us for a complimentary breakfast. Come back soon!

8/10 Good

Emily

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Not sure you should stay here...
The AC was out of control. It would sometimes get very hot and sometimes very cold. The paint was peeling on the ceiling. The TV controller was not working and unfortunately, there was no Youtube. The pillows were uncomfortable, and the sofa bed mattress was worn out. One of the showers' water pressure felt like nails hitting me. The bathroom sink was tiny. There were so many light switches and we had to figure out which switches did what.
Stayed 2 nights in Aug 2023
Response from General Manager on 5 Sept 2023
Thank you for your honest review. We are always seeking to improve, and your constructive feedback is helpful. It is our intention to provide our guests with well-maintained accommodations on all occasions, and we are very sorry to hear about the concerns that you had with your room. Our maintenance team will be alerted to these matters to rectify them promptly. It is our hope that you will give us another opportunity in the future to provide you with the experience you expect and deserve.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great experience staying here. Staff was friendly, bed was very comfortable, AC worked without issue, temperature in room was great. Pillows were great, shower was great, love the shampoo dispensers, would return and stay here again. Thank you.
Stayed 3 nights in Aug 2023
Response from General Manager on 31 Aug 2023
Dear Robert, Thank you for the outstanding review of your recent stay at Hyatt House Herndon/Reston. We're glad you enjoyed your time with us and our friendly service, comfortable bedding, and exceptional amenities. It's the best compliment knowing you'll visit us again in Herndon, so come back soon!

10/10 Excellent

Rui

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We like it to be spacious. It would be better if the sinks are higher.
Stayed 2 nights in Aug 2023
Response from General Manager on 24 Aug 2023
Dear Rui,Thank you for staying with us at Hyatt House Herndon/Reston. It is great to see that your room was spacious and we trust you enjoyed a good night's sleep in our peaceful setting. Please come back and see us again in the future.

8/10 Good

Bridgette

Liked: Cleanliness
Nice place- minor annoyances
Very nice hotel- The room seemed like a small apartment. Minor things- There are no tables to place drinks or laptops on unless you sit at the kitchen counter- a weird complaint, but something I missed on a business trip where I would have preferred to have a table for my drink and laptop while I watched TV on the couch. The AC unit in the bedroom was super loud - It not the average AC unit in a hotel- I think it was behind a closet type door. I was also surprised how much I could hear in the hallways and also multiple toilet flushes and showers running throughout the evening. Just didn't seem like something you'd expect from a Hyatt- not major- but woke me up a couple of times.
Stayed 1 night in Aug 2023
Response from General Manager on 1 Sept 2023
Dear Bridgette, Thank you for choosing Hyatt House Herndon/Reston and sharing your detailed feedback. Our team appreciates your positive remarks and also acknowledges the areas where we fell short. Rest assured, we are always looking for ways to enhance the guest experience. Your insights will help us in that journey. We hope to welcome you back soon.

10/10 Excellent

Rui

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Shawn

Breakfast was very lacking. Potatoes were still cold / watery, bacon often overcooked and eggs patties (premade and steamed). BBQ area was also lacking with only onebbq that qas poorly maintained and broken in sections. AC unit in room was very loud with extra noise when kicking on. Room was clean and staff friendly. Kitchen was equipped ok. No menu system on tv, so you need to channel surf to find something to watch. Laundry was good on second floor.
Stayed 6 nights in Aug 2023
Response from General Manager on 16 Aug 2023
Dear Shawn,Thank you for staying with us. It is great to hear that your room was clean and comfy and that you had pleasant interactions with our friendly staff. Your feedback on our breakfast offerings will be shared with our food and beverage team so we can work to address the issues mentioned. Please allow us another opportunity to host you in the future, we want to meet and exceed your expectations.

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, room comfort
Vanessa in the kitchen area is as extraordinary in her customer service.
Stayed 2 nights in Aug 2023
Response from General Manager on 14 Aug 2023
Dear Janet,Thank you very much for your review and choosing to stay at Hyatt House Herndon/Reston. Our team is passionate about giving our guests an exceptional experience, and we will be sure to pass along your kind words to Vanessa. It was a pleasure hosting you, and we look forward to welcoming you back.