Lobby sitting area

Reviews of Berkeley Oceanfront Hotel

3 out of 5
Berkeley Oceanfront Hotel
1401 Ocean Ave, Asbury Park, NJ

Reviews

7.4

Good

Rating 10 - Excellent. 429 out of 1169 reviews" "
Rating 8 - Good. 271 out of 1169 reviews" "
Rating 6 - Okay. 203 out of 1169 reviews" "
Rating 4 - Poor. 158 out of 1169 reviews" "
Rating 2 - Terrible. 108 out of 1169 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aimee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel by the seaside. The beds were comfortable and the rooms relatively quiet.
Stayed 4 nights in Mar 2024
Response from Front office Management on 26 Mar 2024
Thank you for taking the time to write of your recent experience. Your kind and gracious comments regarding the Hotel facilities are greatly appreciated. I have taken the liberty of sharing your comments throughout the organization.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and accommodating.
Stayed 1 night in Mar 2024
Response from Shaquela Brodie on 25 Mar 2024
Your kind and gracious comments regarding the Hotel facilities are greatly appreciated. While we value all feedback, certainly we enjoy the complements all that much more!

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a little dated but has some character, close to beach and boardwalk. Shopping is nearby. Did not have free parking, so this was an additional expense but all in all not a bad place to stay.
Stayed 1 night in Mar 2024
Response from Front office Management on 25 Mar 2024
Thank you for taking the time to write of your recent experience. It is through such candid feedback that we continue to improve upon our product and services

8/10 Good

walter, Manalapan

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is old. It is a historic site. That said, very nice location, ocean view, steps to Asbury Park boardwalk. Property has limited food and beverage choices. That would be nothing for breakfast on Wed. Thur and Friday. Rooms are large but dated and need work. It appears renovations are taking place on the property. If you want to explore Asbury Park it is an adequate choice.
Stayed 4 nights in Mar 2024
Response from Front office Management on 19 Mar 2024
On behalf of the Berkeley Ocean front hotel, please accept my sincerest apologies that the Hotel did not generally meet your expectations. Certainly, this is not the type of guest experience we are trying to provide.

8/10 Good

Maritza

Stayed 1 night in Mar 2024

4/10 Poor

Tanmay

Disliked: Cleanliness, amenities, property conditions & facilities
The property needs major renovations. Carpet was dirty and most of the things are outdated. Does not feel like 3 star. Also, the view is not that great.
Stayed 1 night in Mar 2024
Response from Shaquela Brodie on 4 Mar 2024
On behalf of the Berkeley Ocean front hotel please accept my sincerest apologies for the inconvenience your endured. Certainly, this is not the type of guest experience we are trying to provide. On behalf of the Berkeley Oceanfront Hotel, please accept my sincerest apologies for the inconvenience you endured as a result of the poor room conditions. We are working with our maintenance & housekeeping team to address the issues you mentioned directly with your room; however I apologize it wasn’t resolved sooner. While not a typical guest experience at the Berkeley that we like to have, I hope we will be able to retain your valued patronage and regain your confidence when your travel plans again bring you to the Asbury Park area. If I may be of any future service, please do not hesitate to contact me directly.

4/10 Poor

Melissa

Stayed 1 night in Mar 2024
Response from Front office Management on 24 Mar 2024
Thank you for taking the time to complete our survey following your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

10/10 Excellent

Constance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Received a parking ticket across the street. Can’t believe they charge you $40 to park at hotel!
Stayed 2 nights in Feb 2024
Response from Shaquela Brodie on 27 Feb 2024
Thank you for taking the time to complete our survey following your recent stay. It is through such candid feedback that we continue to improve upon our product and services I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us, and we appreciate your feedback about our parking pricing.

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed several times: the rooms are clean and the staff service excellent. There are just a few things that would be greatly appreciated in the rooms such as a mini refrigerator.
Stayed 1 night in Feb 2024
Response from Shaquela Brodie on 25 Feb 2024
Your kind and gracious comments regarding the Hotel facilities and the exceptional service and attention you received from the entire staff is greatly appreciated. While we value all feedback, certainly we enjoy the complements all that much more! I am most fortunate to work with such a team of service-oriented professionals. I have taken the liberty of sharing your comments throughout the organization.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front office Management on 19 Feb 2024
Thank you for taking the time to write of your recent experience. It is through such candid feedback that we continue to improve upon our product and services.

8/10 Good

Maria

Stayed 1 night in Jan 2024
Response from James on 7 Feb 2024
Thank you for staying with us. We are glad you enjoyed your stay!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from James on 7 Feb 2024
Thank you for your feedback. We hoped you enjoyed your stay with us.

10/10 Excellent

Joseph W Blaha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk Joe was phenomenal!! He went above and beyond across the board, and was helpful to myself and friends for any need we had! He is a star, and should be recognized as such by his employers!!
Stayed 2 nights in Feb 2024
Response from Shaquela Brodie on 5 Feb 2024
Your kind and gracious comments regarding the Hotel facilities and the exceptional service and attention you received from Joseph are greatly appreciated. I am most fortunate to work with such a service-oriented professional. As one of the Front office Supervisors I have taken the liberty of sharing your comments Joseph and throughout the organization.

10/10 Excellent

Ann Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Office Supervisor on 22 Jan 2024
Thank you for taking the time to complete our survey following your recent stay. all feedback is appreciated. It is through such candid feedback that we continue to improve upon our product and services.

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful clean stay with updated rooms
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on 22 Jan 2024
Your kind and gracious comments regarding the Hotel facilities are greatly appreciated. While we value all feedback, certainly we enjoy the complements all that much more! I am most fortunate to work with such a team of service-oriented professionals. I have taken the liberty of sharing your comments throughout the organization.

4/10 Poor

Hoon, Wayne

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
resort fee not described on expedia, but the hotel charges. valet parking was told $40, but charged $70
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on 3 Jan 2024
On behalf of the Berkeley Ocean front hotel please accept my sincerest apologies for the inconvenience your endured. Certainly, this is not the type of guest experience we are trying to provide. I have reviewed your comments with the team so that we might learn from your experience and appreciate you taking the time to share them with us.

10/10 Excellent

Renzo

Stayed 1 night in Dec 2023
Response from Front Office Supervisor on 22 Jan 2024
Thank you for taking the time to complete our survey following your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

8/10 Good

Marcone

Stayed 3 nights in Dec 2023
Response from Front Office Supervisor on 22 Jan 2024
Thank you for taking the time to complete our survey following your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

6/10 Okay

Verified traveller

Liked: Staff & service
Improving, But Not There Yet
Stayed 4 nights in Dec 2023
Response from Front Office Management on 26 Dec 2023
Thank you for taking the time to write of your recent experience. It is through such candid feedback that we continue to improve upon our product and services.

6/10 Okay

Annmarie

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Stayed several times, each time getting disappointed. Maybe the first time was good because it was the summer. If you're going to be open in the winter, there has to be a draw, things open, especially if you're going to continue to charge resort fee. Sitting in the lobby isnt resort worthy. Next time, staying elsewhere. Its a missed opportunity on the hotels part because of their prime location.
Stayed 3 nights in Dec 2023
Response from Front Office Management on 26 Dec 2023
On behalf of the Berkeley Ocean front hotel please accept my sincerest apologies for the inconvenience your endured. Certainly, this is not the type of guest experience we are trying to provide. I have reviewed your comments with the team so that we might learn from your experience and appreciate you taking the time to share them with us.

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
The kindness and courtesy of the staff will bring us back again.
Stayed 2 nights in Dec 2023
Response from Front Office Management on 31 Dec 2023
Your kind and gracious comments regarding the Hotel facilities and the exceptional service and attention you received from the staff are greatly appreciated. While we value all feedback, certainly we enjoy the complements all that much more! I am most fortunate to work with such a team of service-oriented professionals. I have taken the liberty of sharing your comments throughout the organization.

2/10 Terrible

LOIS

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
TV did not work and the smoke detector battery needed changed so it tweeted.could not get refund as I booked and prepaid through Expedia
Stayed 1 night in Dec 2023
Response from Front Office Management on 18 Dec 2023
2E.GENERAL APOLOGY – NOT UP TO EXPECTATIONSOn behalf of the Berkeley Ocean front hotel, please accept my sincerest apologies that the Hotel did not generally meet your expectations. Certainly, this is not the type of guest experience we are trying to provide. I am particularly sorry that you did not bring your concerns to our attention during your stay so that we could meet your requests immediately.. I have reviewed your comments with the team so that we might learn from your experience and appreciate you taking the time to share them with us.

4/10 Poor

Steven

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on 17 Dec 2023
On behalf of the Berkeley Ocean front hotel please accept my sincerest apologies for any inconvenience you may have endured. Certainly, this is not the type of guest experience we are trying to provide. It is through such candid feedback that we continue to improve upon our product and services.

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Berkeley
It was wonderful, large room looking at the ocean. Beautiful hotel and the people at the front fest could not be nicer.
Stayed 1 night in Dec 2023
Response from Front Office Supervisor on 12 Dec 2023
Your kind and gracious comments regarding the Hotel facilities and the exceptional service and attention you received from the entire staff are greatly appreciated. While we value all feedback, certainly we enjoy the complements all that much more! I am most fortunate to work with such a team of service-oriented professionals. I have taken the liberty of sharing your comments throughout the organization.

2/10 Terrible

Melissa

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This whole ‘hotel’ is horrible. Beds are the worst I’ve ever slept on in all my years of traveling, bathroom lights are on a timer and shut off while you’re in there, coffee is “free” but you can’t find it and you end up accidentally paying 8$ for 2 coffees in the lobby. Shower backed up so I was standing in 2 inches of water the whole time. Air conditioning didn’t work even though we had the key in the slot needed to run it (can only run when you’re in the room). Toilet sounded like a freight train squeezing to a stop for five minutes after flushing and shower head kept going for 5 minutes or so after shutting off. Overall not clean, comfortable or worth our money.
Stayed 2 nights in Dec 2023
Response from Front Office Supervisor on 12 Dec 2023
On behalf of the Berkeley Ocean front hotel please accept my sincerest apologies for the inconvenience your endured. Certainly, this is not the type of guest experience we are trying to provide. I have reviewed your comments with the team so that we might learn from your experience and appreciate you taking the time to share them with us.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Office Supervisor on 5 Dec 2023
Thank you for taking the time to complete our survey following your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on 28 Nov 2023
Thank you for a wonderful review, Robert! We hope to welcome you back in the future!

10/10 Excellent

Blanche

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Berkley was a short walk to the boardwalk. the staff was very kind and helpful.
Stayed 1 night in Nov 2023
Response from Front Office Supervisor on 22 Nov 2023
Your kind and gracious comments regarding the Hotel facilities and the exceptional service and attention you received from the entire staff (or specific department) are greatly appreciated. While we value all feedback, certainly we enjoy the complements all that much more! I am most fortunate to work with such a team of service-oriented professionals. I have taken the liberty of sharing your comments throughout the organization. On behalf of the Berkeley Hotel, please accept my sincerest apologies for the inconvenience you endured as a result of the poor room conditions. We have worked with our maintenance team and they have addressed the issues you mentioned directly with your room however I apologize it wasn’t resolved sooner.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The desk clerk was very nice. It's winter at the shore, so it was very quiet. The view was good, a little of town, a little of the ocean. Prices in the town were good. Nice happy hour at the Iron Whale.
Stayed 1 night in Nov 2023
Response from Front Desk Supervisor on 22 Nov 2023
Thank you for staying with us and am glad that you have a great time and we are looking forward to welcome you back again.

10/10 Excellent

Jon

Stayed 1 night in Nov 2023
Response from Front Office Supervisor on 5 Dec 2023
Thank you for taking the time to complete our survey following your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Front desk supervisors on 12 Nov 2023
Thank you for your feedback and we hope to welcome you back in the future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Laura Ferrara on 12 Nov 2023
Thank you for a wonderful review, Christopher! We hope to welcome you back in the future!

6/10 Okay

kelly, sewell

Travelled with partner
Disliked: Property conditions & facilities
Needs an update. Paint spots all over bathroom and carpet. Heat wasn’t working. Bathroom is freezing, however very spacious room and very convenient to boardwalk and downtown
Stayed 1 night in Nov 2023
Response from Front Office Supervisor on 5 Nov 2023
Thank you for taking the time to write of your recent experience. It is through such candid feedback that we continue to improve upon our product and services.

4/10 Poor

Angela, Summit

Liked: Cleanliness, staff & service
Hotel needs more updating. $70 parking! $28 “resort fee” that included coffee in the morning. That’s it. Just coffee.
Stayed 1 night in Nov 2023
Response from Front Office Supervisor on 5 Nov 2023
On behalf of the Berkeley Ocean front hotel please accept my sincerest apologies for the inconvenience your endured. Certainly, this is not the type of guest experience we are trying to provide. I have reviewed your comments with the team so that we might learn from your experience and appreciate you taking the time to share them with us.

6/10 Okay

Krista

Travelled with partner
Liked: Cleanliness, staff & service
Firstly the valet attendants and front desk staff were super friendly And helpful. The room was clean where it counted - bed and linens, bathroom and so on. There were a few elements to the room and property that made me question the cost of our stay. For instance some of the decor and furniture in the room was more dated and worn than pictures would lead one to believe when selecting the hotel online. There was peeling wallpaper in both the hallway and our room. One of the lamps by the sofa did not work, the toilet handle was loose causing it to run water constantly which was a bit annoying when trying to sleep. All in all it wasn’t a bad stay but I am still questioning the cost versus the value.
Stayed 2 nights in Nov 2023
Response from Front Office Supervisor on 5 Nov 2023
Thank you for taking the time to write of your recent experience. It is through such candid feedback that we continue to improve upon our product and services.

8/10 Good

Noal

Travelled with family
Liked: Staff & service, property conditions & facilities
THe room was dark and loud due to the proximity to the driveway.. one of the lamps was not working...
Stayed 1 night in Oct 2023
Response from Laura Ferrara on 12 Nov 2023
Thank you for your feedback, Noal! We apologize for any inconvenience we caused during your stay. We hope to welcome you back in the future!

10/10 Excellent

Giuseppe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shae was very welcoming when we got there!, we had a wonderful stay, it was quite and very relaxing.
Stayed 1 night in Oct 2023
Response from Front Office Supervisor on 1 Nov 2023
Your kind and gracious comments regarding the Hotel facilities and the exceptional service and attention you received from Shay are greatly appreciated. I am most fortunate to work with such a service-oriented professional.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and nicely appointed and in an excellent location
Stayed 1 night in Oct 2023
Response from Front Office Supervisor on 1 Nov 2023
Your kind and gracious comments regarding the Hotel facilities and the exceptional service and attention you received from the entire staff (or specific department) are greatly appreciated. While we value all feedback, certainly we enjoy the complements all that much more! I am most fortunate to work with such a team of service-oriented professionals. I have taken the liberty of sharing your comments throughout the organization.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Berkeley was clean, big rooms and friendly staff.
Stayed 1 night in Oct 2023
Response from Front Office Supervisor on 5 Nov 2023
Your kind and gracious comments regarding the Hotel facilities and the exceptional service and attention you received from the entire staff (or specific department) are greatly appreciated.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Laura Ferrara on 12 Nov 2023
Thank you for a wonderful review, Laura! We hope to welcome you back in the future!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Getaway
Booked a short weekend getaway. The hotel itself is super clean and it gets bonus points for being pet friendly. However, the wifi wasn't functional which caused some work related issues for me since I was unable to use my laptop. And....I asked for a room that was not adjacent to anyone that was attending a wedding that was being hosted. I wasn't so fortunate. My neighbors partied until about 3:30 AM until I had to ask the front desk to ask them to quiet down. Overall, I would stay here again. Also, parking isn't free. It's $50-$75 per night. It's cheaper to park on the street which is $2/hr.
Stayed 2 nights in Oct 2023
Response from Front Office Supervisor on 25 Oct 2023
Thank you for taking the time to write your experience following your recent stay. It is through such candid feedback that we continue to improve upon our product and services. Please accept my sincerest apologies for the disturbance you endured from the neighboring room. Certainly, this is not the type of guest experience we are trying to provide. It's nice to hear we will be able to retain your valued patronage and your confidence when your travel plans again bring you to the Asbury Park area. If I may be of any future service, please do not hesitate to contact me directly.Kind Regards,Front Office SupervisorShaquela Brodie

8/10 Good

Joseph

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Asbury Berkeley
The Berkeley has always been my go-to spot in Asbury Park. They were one of the better hotels during the lockdown. I had only been there in the summer. This was my stay there in autumn. The hotel was fine, except for too few outlets in the room.
Stayed 2 nights in Oct 2023
Response from Front Office Supervisor on 23 Oct 2023
Thank you for taking the time to write of your recent experience. It is through such candid feedback that we continue to improve upon our product and services.

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use a little updating but overall. A great hotel
Stayed 1 night in Oct 2023
Response from Front Office Supervisor on 17 Oct 2023
Thank you for taking the time to write of your recent experience. It is through such candid feedback that we continue to improve upon our product and services.

10/10 Excellent

Ann Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Laura Ferrara on 12 Nov 2023
Thank you for a great review, Ann Marie! We hope to welcome you back in the future!

6/10 Okay

Verified traveller

Travelled with group
Stayed 1 night in Oct 2023
Response from Front Office Supervisor on 17 Oct 2023
Thank you for taking the time to write of your recent experience. It is through such candid feedback that we continue to improve upon our product and services.

10/10 Excellent

Michel

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Front Office Supervisor on 17 Oct 2023
Thank you for taking the time to write of your recent experience. It is through such candid feedback that we continue to improve upon our product and services.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front Office Supervisor on 17 Oct 2023
Thank you for taking the time to write of your recent experience. It is through such candid feedback that we continue to improve upon our product and services.

6/10 Okay

Lauren

Travelled with family
Disliked: Amenities, property conditions & facilities
Stayed for one night. Paid over $200 for a Sunday night. We were charged an additional $40 early check in fee despite only being 30 minutes early. They charged ANOTHER $70 to park your car. Absurd! There were issues with the air conditioning not working. Rooms were 75 degrees trying to dress for a wedding. The shop was closed before 2pm, so we could not get a drink or snacks before our night out. The bar wasn’t open until 5pm. The pizza restaurant didn’t seem to be open at all. Staff was friendly enough, but the excessive charges and the fact that nothing was open in the hotel made our stay less than pleasurable.
Stayed 1 night in Oct 2023
Response from Front Office Supervisor on 10 Oct 2023
On behalf of the Berkeley Ocean front hotel please accept my sincerest apologies for the inconvenience your endured. Certainly, this is not the type of guest experience we are trying to provide. I have reviewed your comments with the team so that we might learn from your experience and appreciate you taking the time to share them with us.

8/10 Good

Giuseppe

Liked: Staff & service
The location was great. We could walk to everything we needed to. The lobby was bright and welcoming. The rooms and hallways could use some updating.
Stayed 2 nights in Oct 2023
Response from Front Office Supervisor on 10 Oct 2023
Thank you for taking the time to write of your recent experience. It is through such candid feedback that we continue to improve upon our product and services.

10/10 Excellent

Lisa

Stayed 2 nights in Sep 2023
Response from Laura Ferrara on 12 Nov 2023
Thank you for your feedback, Lisa! We are so glad you had a great stay!