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Reviews of Protea Hotel by Marriott Kimberley

4 out of 5
Protea Hotel by Marriott Kimberley
West Circular Road, Kimberley, Northern Cape

Reviews

8.6

Excellent

Rating 10 - Excellent. 81 out of 173 reviews" "
Rating 8 - Good. 62 out of 173 reviews" "
Rating 6 - Okay. 23 out of 173 reviews" "
Rating 4 - Poor. 4 out of 173 reviews" "
Rating 2 - Terrible. 3 out of 173 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Eugene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sinan

Stayed 3 nights in Nov 2023

10/10 Excellent

Hussein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Big Hole location
Lovely hotel in best location in Kimberley - literally next door to the Big Hole, with its own pathway. Staff were very helpful. Room and hotel were tastefully decorated to fit into mining theme.
Stayed 1 night in Nov 2023

10/10 Excellent

Carl Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Nhlanhla

Stayed 2 nights in Sep 2023

10/10 Excellent

Dimakatso

Stayed 2 nights in Jun 2023

10/10 Excellent

Marko

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at the Protea Hotel Kimberley, situated next to the famous Big Hole in Kimberley, South Africa. The hotel itself was everything I could have hoped for - comfortable and spacious rooms and stunning views of the Big Hole. The restaurant offered a delicious range of meals, while the bar was the perfect place to unwind with a refreshing drink. The hotel's location was the real highlight of the stay. The hotel has direct access to the Big Hole historical area through a small gate The museum, exhibitions, and viewing platform all provided a fascinating insight into the history of the mine. Overall, I would highly recommend the Protea Hotel Kimberley to anyone looking for a comfortable and convenient base from which to explore the area's rich cultural heritage.
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

MR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Feb 2023

8/10 Good

Lettie

Stayed 4 nights in Jan 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visit Kimberley regularly now and it’s the only place I can stay because of the staff, services and comfortable rooms, well ventilated
Stayed 4 nights in Jan 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very kind and friendly, the food was yummy and our rooms were very comfortable. We easily made friends with other guests which made the stay even more enjoyable.
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for stop-over
Excellent for a family stop-over between Gauteng and the coast. Great hotel, excellent service
Stayed 1 night in Dec 2022

8/10 Good

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel right next to the Big Hole visitor centre. The rooms are spacious and the beds comfortable. Staff are very friendly and there is lovely view from the back garden of the hotel.
Stayed 3 nights in Dec 2022

8/10 Good

Petrus

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
very well located right next to the big hole and touristic facilities
Stayed 1 night in Aug 2022

8/10 Good

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at a unique place overlooking the Big Hole which I could see from my hotel room.
Stayed 1 night in Jun 2022
Response from Nastasha on 30 Jun 2022
Dear Samuel, Thank you for sharing your feedback. It is always encouraging to hear positive feedback from those who matter the most which is- You. Your feedback has been shared with leadership team and the entire team as a way to celebrate. I hope you visit us again when your future travels brings you back around the area. Kind Regards.

10/10 Excellent

THOMAS

Stayed 2 nights in Jun 2022

10/10 Excellent

Velda

Stayed 1 night in Mar 2022

8/10 Good

Melinda

Stayed 1 night in Feb 2022

6/10 Okay

Shaleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property located right at the historic Kimberly Big hole. Good security. Rooms are a bit dated.
Stayed 1 night in Dec 2021
Response from PHK on 4 Jan 2022
Good day Thank you for the feedback, it is well received

6/10 Okay

Beverley Ann

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location, great staff, tiny rooms.
Amazing location overlooking the big hole. Staff are incredible...so friendly, professional and accommodating. Service is great. I was very disappointed in how cramped the rooms are...almost claustrophobic. It's a pity, as everything else was lovely.
Stayed 1 night in Dec 2021
Response from PHK on 4 Jan 2022
ood day Thank you for the feedback, it is well received Kind Regards

10/10 Excellent

Mark

Stayed 1 night in Dec 2021
Response from PHK on 28 Dec 2021
Thank you for the Feedback, it is well received Regards

8/10 Good

Graham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short stay
Stayed 1 night in Dec 2021
Response from PHK on 28 Dec 2021
Good day Thank you for the feedback Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from PHK on 28 Dec 2021
Good day Thank you for the reply Kind Regards

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Great location near The Big Hole. Hotel facilities clean & modern. Pleasant reception. Big disappointment was the restaurant with less than average food quality.
Stayed 1 night in Jun 2021

10/10 Excellent

Prudence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Amazing
Stayed 1 night in Apr 2021
Response from PH Kimberly team on 10 Jun 2021
Dear Prudence, thank you so much for taking the time to rate us and for your "Amazing" comment made. We hope to see you back soon. The Protea Hotel by Marriott Kimberley Team

8/10 Good

Johan

Stayed 2 nights in Jan 2021

8/10 Good

Norman

Stayed 1 night in Oct 2020

10/10 Excellent

Etienne, Pretoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in very late and the staff greeted me with a smile. Check in was smooth and the room extremely clean.
Stayed 1 night in Sep 2020

10/10 Excellent

Hesmarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome. Very nice
Stayed 1 night in Sep 2020

6/10 Okay

Chika

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2020

6/10 Okay

Phil

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing response to Covid-19
I was very surprised that a hotel of this quality is not taking the Covid-19 epidemic seriously. Checking in, there was no hand sanitizer on the front desk or offered to guests as they entered the hotel. No temperature checks or questions from where guests had travelled within the last month. This is a hotel that has an international client base so it was not only disappointing to witness this behaviour but also highly irresponsible in the current climate
Stayed 2 nights in Mar 2020

10/10 Excellent

Moeketsi

Stayed 1 night in Mar 2020

4/10 Poor

Bonolo

Liked: Cleanliness, staff & service, property conditions & facilities
There conference room is too close to guests rooms and before the conference commences the participants roam around the hotel grounds waking the guest up.
Stayed 2 nights in Feb 2020

10/10 Excellent

DR. Yasien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best stay to-date
Absolutely amazing stay. I never met such friendly staff ever. Keep up the good hospitality guys!
Stayed 11 nights in Jan 2020

10/10 Excellent

Keneilwe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and professional staff
Amazing
Stayed 1 night in Dec 2019

8/10 Good

Paballo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Walter

Travelled with family
Liked: Cleanliness, room comfort
Checking and approval of room conditions prior to new arrivals will help.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The location is fantastic, beds are comfortable and room was clean in general. Waiters were friendly with great service, dinner and breakfast was good. Would have liked a mini fridge in the room, we were a family of four however only two towels and two coffee mugs were provided. The grouting in the shower could do with a good scrub especially around the shower door. The pool is novel since it looks like a typical farm dam but is not child friendly at all. Parents can't relax at a table next to the pool since you can't see the kids inside, you either have to be in the pool with them or stand around the edge while they swim. Overall a good stop over, will consider booking there again.
Stayed 1 night in Jan 2020

8/10 Good

Alida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location. Staff very frendly and helpfull. stunning views of the big hole .
Stayed 1 night in Jan 2020

4/10 Poor

Rozelle

Travelled with family
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
The hotel room did not have enough towels, cups, and did not have a freezer
Stayed 1 night in Dec 2019

10/10 Excellent

Melaney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

shekhar

Stayed 3 nights in Nov 2019

8/10 Good

Ozeyr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodation was good, worth the rating
Stayed 1 night in Nov 2019

10/10 Excellent

Refiloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Kimberley 👍👍
Beautiful and charming hotel. Safe parking. Great breakfast and very friendly staff. My 1st choice in Kimberley. Thank you very much. Missed room service. Prefer it till 23:00 please for late arrivals.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the Kimberly Mine. Lots of history. Restaurant was nice and good food.
Stayed 1 night in Sep 2019

8/10 Good

Ayanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Very clean with a nice breakfast
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019