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Reviews of Holiday Inn Express Hotel & Suites Charleston-North, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Charleston-North, an IHG Hotel
2435 Elms Center Road, North Charleston, SC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 556 out of 801 reviews" "
Rating 8 - Good. 188 out of 801 reviews" "
Rating 6 - Okay. 36 out of 801 reviews" "
Rating 4 - Poor. 12 out of 801 reviews" "
Rating 2 - Terrible. 9 out of 801 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Minnie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and quiet, location was easy to find. the staff were friendly and very helpful
Stayed 2 nights in Apr 2024
Response from Management on 29 Apr 2024
Thank you so much for staying with us. We appreciate the feedback.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed a very pleasant stay. The staff was friendly, the room was clean, the bed and pillows were comfortable and the complimentary breakfast was good.
Stayed 3 nights in Apr 2024
Response from Management on 29 Apr 2024
Thank you so much for staying with us.

10/10 Excellent

Haley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, great breakfast! Thank you Holiday Inn! I will be returning!
Stayed 2 nights in Apr 2024
Response from Management on 23 Apr 2024
Thank you so much for staying with us. We appreciate your feedback.

10/10 Excellent

Mike

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 20 Apr 2024
Thank you so much for staying with us

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful!
Stayed 1 night in Apr 2024
Response from Management on 14 Apr 2024
Thank you so much for staying with us.

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got charged twice for our stay. One from Expedia and one from the hotel. I’m trying to get that fixed. Can someone from Expedia please call them. 8535693200 Please take your fee off our credit card. We stayed at the one in north Charleston but I guess there’s two there. Very confusing.
Stayed 2 nights in Apr 2024
Response from Management on 14 Apr 2024
Thank you so much for staying with us. We will look into you folio and go from there.

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Management on 4 Apr 2024
Thank you so much for staying with us. We appreciate the feedback.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
We had a very pleasant stay at this location.
Stayed 3 nights in Mar 2024
Response from Management on 27 Mar 2024
Thank you so much for staying with us. We appreciate your feedback.

2/10 Terrible

Louis

Stayed 1 night in Mar 2024
Response from Management on 14 Apr 2024
Thank you for the feedback.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 19 Mar 2024
Thank you so much for staying with us.

8/10 Good

George

Stayed 4 nights in Mar 2024
Response from Management on 4 Apr 2024
Thank you so much for staying with us

4/10 Poor

Debra

Travelled with group
Liked: Cleanliness, property conditions & facilities
Very Noisy. Kids playing hockey in lobby.
Stayed 2 nights in Mar 2024
Response from Management on 11 Mar 2024
Thank you for your feedback!!

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Facility was Clean and staff was friendly.
Stayed 3 nights in Mar 2024
Response from Management on 11 Mar 2024
Thank you so much for staying with us. We appreciate your feedback.

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Management on 4 Mar 2024
Thank you so much for staying with us.

8/10 Good

Darlys

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the staff was very polite. The breakfast was an added bonus!
Stayed 2 nights in Feb 2024
Response from Management on 4 Mar 2024
Thank you so much for staying with us.

10/10 Excellent

paras

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice size and good bathroom amenities. Breakfast was decent. Overall good place for quick getaway.
Stayed 1 night in Mar 2024
Response from Management on 4 Mar 2024
Thank you so much for staying with us. We appreciate your feedback.

8/10 Good

megan

Liked: Cleanliness, staff & service, property conditions & facilities
was clean, they let me check in early toi which was nice
Stayed 2 nights in Dec 2023
Response from Management on 4 Mar 2024
Thank you so much for staying with us.

8/10 Good

Drefus

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning crew played their music a bit too loud in the morning. I didnt make a complaint about it as I was checking out that day of the loud music in the AM. I just didnt like the "additional" alarm clock lol
Stayed 1 night in Feb 2024
Response from Management on 4 Mar 2024
Thank you so much for staying with us.

8/10 Good

Michael

Stayed 1 night in Feb 2024
Response from Management on 25 Mar 2024
Thank you so much for staying with us.

10/10 Excellent

Brian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect as they described !
Stayed 3 nights in Feb 2024
Response from Management on 6 Feb 2024
Thank you so much for staying with us.

10/10 Excellent

Thiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Management on 25 Jan 2024
Thank you so much for staying with us.

8/10 Good

Sarah

Stayed 1 night in Jan 2024
Response from Management on 31 Jan 2024
Thank you for staying with us.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Management on 25 Jan 2024
Thank you so much for staying with us.

10/10 Excellent

Tajah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Management on 25 Jan 2024
Thank you so much for staying with us.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 24 Dec 2023
Thank you so much for staying with us.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Ideally situated. Clean and modern facility. Staff were professional and courteous. Breakfast offered a variety of choices.
Stayed 1 night in Dec 2023
Response from Management on 24 Dec 2023
Thank you so much for staying with us.

4/10 Poor

Cory

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The man who checked me in was smoking outside when I walked in. He walked in with me and laid his cigarettes on the check in counter. Th room was hot when I got in there. The toilet paper was like sandpaper and the overall bathroom was dirty.
Stayed 3 nights in Nov 2023
Response from Management on 24 Dec 2023
Thank you so much for staying with us. We do apologize for any inconvenience during your stay.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean. Staff was excellent. Breakfast was the best I’ve had at a hotel in a while. Only negative was the parking lot was extremely dark. The street lights were also out. I personally had no issues, but could be a problem for some guests. Stayed 3 nights and it was a great experience.
Stayed 3 nights in Nov 2023
Response from Management on 24 Dec 2023
We appreciate the feedback.

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was as we expected and definitely appreciate the convenience.
Stayed 2 nights in Nov 2023
Response from Management on 29 Nov 2023
Thank you so much for staying with us. We appreciate the feedback.

10/10 Excellent

AnnMarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this hotel was exceptional. It was clean and the employees were very friendly. The pool was on the smaller side but our kiddo had a ton of fun anyway. Despite being by a major roadway, it was a quiet stay. The breakfast had many options and did not disappoint. Would definitely stay here again.
Stayed 4 nights in Jun 2023
Response from Management on 28 Nov 2023
Thank you so much for staying with us. We appreciate the feedback.

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
While room 208 was perfectly clean and the bed was comfortable. The hallway noise from doors slamming and the upstairs guests were pulling an all nighter.
Stayed 4 nights in Nov 2023
Response from Management on 28 Nov 2023
Thank you so much for staying with us.

10/10 Excellent

keith, Fayetteville

Liked: Cleanliness, staff & service, property conditions & facilities
Its clean nice and very comfortable!
Stayed 1 night in Nov 2023
Response from Management on 16 Nov 2023
Thank you so much for staying with us.

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Nov 2023
Response from Management on 14 Nov 2023
Thank you so much for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on 14 Nov 2023
Thank you so much for staying with us.

10/10 Excellent

Hilda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my sleep and clean room
Stayed 2 nights in Nov 2023
Response from Management on 13 Nov 2023
Thank you so much for staying with us.

4/10 Poor

Murdock

Stayed 4 nights in Nov 2023
Response from Management on 24 Dec 2023
Thank you for staying with us.

2/10 Terrible

Josh

Stayed 7 nights in Nov 2023
Response from Management. on 13 Nov 2023
We do apologize that we did not meet your expectations. Thank you for the feedback.

10/10 Excellent

Toni

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Friendly service. Great breakfast. Bed was extremely comfortable, very good pillows also. Will plan a longer stay
Stayed 1 night in Nov 2023
Response from Management on 13 Nov 2023
Thank you so much for staying with us.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place everything was great
Stayed 2 nights in Nov 2023
Response from Management on 6 Nov 2023
Thank you so much for staying with us.

10/10 Excellent

Dawn

Stayed 1 night in Oct 2023
Response from Management on 27 Nov 2023
Thank you so much for staying with us.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service. Staff very friendly, helpful and accommodating.
Stayed 4 nights in Oct 2023
Response from Management on 30 Oct 2023
Thank you so much for staying with us.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very good place to stay. Breakfast has many items to choose from.
Stayed 5 nights in Oct 2023
Response from Managerment on 26 Oct 2023
Thank you so much for staying with us.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfectly located to where it needed to go and I could visit downtown Charleston as well.
Stayed 2 nights in Oct 2023
Response from Management on 17 Oct 2023
Thank you so much for staying with us.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Management on 2 Oct 2023
Thank you so much for staying with us.

6/10 Okay

Michael, Arnold

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We got room 213, within earshot of, well, everything. Could literally hear voices from the lobby. The thwack of the sliding door in the lobby all night. The elevators. It was next to impossible to sleep, which had kind of been the point of getting a room in the first place.
Stayed 1 night in Sep 2023
Response from Management on 25 Sept 2023
Thank you so much for staying with us.

10/10 Excellent

Reyna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
One of the easiest check-ins I've had while traveling with my family. Kudos to the North Charleston Holiday Inn Express staff.
Stayed 1 night in Sep 2023
Response from Management on 25 Sept 2023
Thank you so much for staying with us. We appreciate the feedback.

10/10 Excellent

Rhonda

Stayed 1 night in Sep 2023
Response from Management on 25 Sept 2023
Thank you so much for staying with us.

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on 25 Sept 2023
Thank you so much for staying with us. We appreciate your feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, clean hotel in good location. Staff was professional and friendly. The only problem was they switched me from king bedroom without informing me.
Stayed 1 night in Sep 2023
Response from Management on 21 Sept 2023
Thank you so much for staying with me. We appreciate the feedback.

10/10 Excellent

Katana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Management on 20 Sept 2023
Thank you so much for staying with us.