Iron/ironing board, free WiFi, bed sheets

Reviews of Econo Lodge at Military Circle

2.5 out of 5
Econo Lodge at Military Circle
865 N Military Hwy, Norfolk, VA

Reviews

5.2
Rating 10 - Excellent. 89 out of 591 reviews" "
Rating 8 - Good. 83 out of 591 reviews" "
Rating 6 - Okay. 112 out of 591 reviews" "
Rating 4 - Poor. 92 out of 591 reviews" "
Rating 2 - Terrible. 215 out of 591 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was just as it was listed
Stayed 1 night in Mar 2024

8/10 Good

Pierre, Chesapeake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Place to Stay
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello Pierre,We're glad to hear you found our hotel a good place to stay. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Pierre, Chesapeake

Liked: Staff & service, property conditions & facilities
N/a
Stayed 1 night in Jan 2024
Response from Hetal on 15 Feb 2024
Dear Thank you.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A look like the one that is good
Stayed 1 night in Jan 2024
Response from Manager on 8 Feb 2024
Hello Richard,Thank you for sharing your positive feedback! We're glad to hear that you had a pleasant stay with us. It's always our aim to provide our guests with a great experience. We appreciate your kind words and hope to welcome you back in the future.

2/10 Terrible

Bruce

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Bruce,We're sorry to hear that your experience at our hotel didn't meet your expectations. We value feedback from our guests and encourage you to reach out to us directly so we can address any specific concerns you may have had during your stay. We appreciate your time and hope to have another opportunity to provide you with a more enjoyable visit in the future.

10/10 Excellent

Tyrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place when you need to get away.Lots of places to eat at also
Stayed 7 nights in Jan 2024
Response from Manager on 3 Feb 2024
Hello Tyrell,Thank you for choosing our hotel for your recent getaway! We're glad to hear that you enjoyed your stay and found our location convenient for dining. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

6/10 Okay

Melissa

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Melissa, We appreciate you choosing our hotel for your stay. If you have any feedback to share, please don't hesitate to reach out to us so we can address any concerns. We hope to welcome you back in the future for an improved experience.

10/10 Excellent

Paul, Chapel Hill

Liked: Cleanliness, staff & service, property conditions & facilities
You're much better off here than at the motel 6 next door!
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
Hello Paul,Thank you for choosing our hotel for your stay. We strive to provide a pleasant and superior experience for our guests. We are glad to hear that you had a positive experience and found our hotel to be a better option. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Tomerrial

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Being as this is my 3rd booking, it's become familiar and almost like home.
Stayed 7 nights in Jan 2024
Response from Manager on 30 Jan 2024
Hello Tomerrial,Thank you for being a repeat guest and for considering our hotel as your home away from home. We truly appreciate your loyalty and are thrilled to know that you find comfort in our accommodations. We look forward to welcoming you back for your 4th booking and providing you with another pleasant stay.

10/10 Excellent

Reshardane

Stayed 2 nights in Dec 2023
Response from Manager on 27 Jan 2024
Hello Reshardane,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a wonderful experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another fantastic stay.

10/10 Excellent

Tomerrial

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Tomerrial,We are delighted to hear that you had a fantastic experience during your stay with us. We strive to provide exceptional service to our guests, and we are thrilled that we met your expectations. Please feel free to reach out to us if you have any further feedback to share. We look forward to welcoming you back for another wonderful stay in the future.

10/10 Excellent

Tomerrial

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Tomerrial,Thank you for rating our hotel with a perfect score! We're thrilled to hear that you had such a wonderful experience during your stay. We look forward to welcoming you back in the future for another fantastic stay.

10/10 Excellent

Tomerrial

Stayed 2 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Tomerrial,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with us. Please let us know if there is anything else we can do to make your future stays even more enjoyable. We look forward to welcoming you back soon.

8/10 Good

Antonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager lady was very nice and friendly very professional. But some of the housekeeper on my floor wasn't..
Stayed 4 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Antonia, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our manager. We apologize if you encountered any issues with some of our housekeepers. We strive to provide exceptional service, and we will share your feedback with the appropriate team members to ensure that we continue to improve. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

4/10 Poor

Alexandra

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Hello Alexandra, We regret to hear about your recent experience at our hotel. We value guest feedback and encourage you to reach out to us directly so we can address any specific concerns you may have had during your stay. We strive to provide excellent service and would appreciate the opportunity to make it right.

10/10 Excellent

Carmella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved my stay
I traveled to this hotel from richmond two weekends in a row and I stayed here with my boyfriend...Management was super polite, and they were eager to help when needing assistance...I overslept this morning and forgot to set my alarm and the management gave.me some extra time to get ready...I also found it. Cheaper to book online but taxes was an extra $10 when I got there it was a minor inconvience
Stayed 2 nights in Dec 2023
Response from Manager on 7 Dec 2023
Hello Carmella,Thank you for sharing your recent experiences at our hotel. We're delighted to hear that our management team provided you with exceptional service and was helpful during your stay. We apologize for any inconvenience you experienced regarding the taxes. We strive to provide transparency in our pricing and will look into minimizing any future confusion for our guests. We appreciate your feedback and hope to welcome you back in the future.

6/10 Okay

shavon

Travelled with family
Disliked: Room comfort
Best sleep ever!
The rooms were clean and the best were very very soft and comfortable that probably was the best part of the stay the bed and pillows! I was a little disappointed that there wasnt breakfast or coffee like it says online but overall it was a good stay
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Hello shavon,Thank you for your feedback on your recent stay with us. We're delighted to hear that you found the rooms clean and enjoyed the comfort of the bed and pillows. We apologize for any confusion regarding breakfast and coffee availability, and we appreciate your overall positive experience. We value your comments and hope to welcome you back in the future.

8/10 Good

Will

Stayed 1 night in Nov 2023
Response from Manager on 17 Dec 2023
Hello Will,Thank you for choosing our hotel for your recent stay. We are delighted to learn that you had a positive experience with us. Should you have any additional feedback or suggestions, please feel free to reach out to us directly. We hope to have the pleasure of welcoming you back in the near future.

2/10 Terrible

adis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Should be shut down.
Stayed 1 night in Nov 2023
Response from Manager on 25 Nov 2023
Hello adis, We're sorry to hear that you feel this way. We appreciate your feedback and encourage you to reach out to our management team directly to discuss your concerns further.

2/10 Terrible

adis

Disliked: Cleanliness, staff & service, property conditions & facilities
Unsafe environment
Stayed 1 night in Nov 2023
Response from Manager on 25 Nov 2023
Hello adis, We apologize if you felt unsafe during your stay. Guest safety is our top priority, and we have comprehensive security measures in place. We appreciate your feedback and will address any concerns raised. Please don't hesitate to contact our management directly to discuss your experience further.

6/10 Okay

Lorenza

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on 22 Nov 2023
Hello Lorenza,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

2/10 Terrible

Stephon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I check out same day only was in room for 2 hours
Stayed 1 night in Nov 2023
Response from Manager on 15 Nov 2023
Hello Stephon, Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you may have experienced during your brief visit. We appreciate your comments and will take them into consideration for future improvements.

2/10 Terrible

Phillip

Stayed 3 nights in Nov 2023
Response from Manager on 15 Nov 2023
Hello Phillip, Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent experience at our hotel did not meet your expectations. We strive to provide excellent service and we apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will be sure to address these concerns with our team to ensure improved guest experiences in the future.

6/10 Okay

Yolanda

Stayed 2 nights in Nov 2023
Response from Manager on 15 Nov 2023
Hello Yolanda,Thank you for taking the time to leave a review. We apologize if your experience did not meet your expectations. We are always striving to improve and appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.

2/10 Terrible

Shwwn

Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Hello Shwwn,We're sorry to hear that your experience at our hotel did not meet your expectations. We strive to provide a satisfactory stay for all our guests and it's disappointing to hear that we fell short. We appreciate your valuable feedback and will use it to improve our services. If you have any other concerns, please feel free to reach out to our management team directly.

10/10 Excellent

Robert

Liked: Staff & service
Was ok but better closer.
Stayed 1 night in Nov 2023
Response from Manager on 11 Nov 2023
Hello Robert,Thank you for sharing your feedback with us. We appreciate your comment about the location and will take it into consideration for future improvements.

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 7 Nov 2023
Hello Xavier,Thank you for taking the time to leave us a review. We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. We strive to provide exceptional service and amenities for our guests. We would love to have you as our guest again in the future.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elaine and her staff were very helpful and look forward to staying there again!!
Stayed 4 nights in Oct 2023
Response from Manager on 2 Nov 2023
Hello William,Thank you for sharing your positive experience and kind words about Elaine and our staff. We strive to provide helpful and attentive service to all our guests. We can't wait to welcome you back for another enjoyable stay in the future!

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The assistant manager was very nice and polite. This was my first time staying in a motel with my family. The rooms was very clean. Would stay again.
Stayed 2 nights in Oct 2023
Response from Manager on 1 Nov 2023
Hello Danielle,Thank you for taking the time to share your positive experience with us! It's wonderful to hear that our assistant manager was attentive to your needs and that you found the rooms to be clean. We look forward to welcoming you and your family back for another great stay in the future.

10/10 Excellent

Chevelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great motel
It very clean , friendly
Stayed 7 nights in Oct 2023
Response from Manager on 1 Nov 2023
Hello Chevelle,Thank you for your positive feedback regarding the cleanliness and friendliness of our hotel. We strive to maintain a high level of cleanliness and create a friendly atmosphere for all our guests. We're delighted to hear that you had a pleasant stay with us. If you have any more feedback or require further assistance, please feel free to let us know.

10/10 Excellent

Quentin, Chesapeake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect property stay
Stayed 7 nights in Oct 2023
Response from Manager on 31 Oct 2023
Hello Quentin,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 Okay

shavon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Elaine on 30 Oct 2023
Dear guestThank you for staying with us

6/10 Okay

Devante

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello Devante,Thank you so much for such an outstanding rating! We are thrilled to know that you had a beyond exceptional experience during your stay with us. We can't wait to welcome you back again soon!

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience and affordable
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello Tara,Thank you for your rating! We are glad to hear that you had an exceptional experience at our hotel. We look forward to welcoming you back in the future!

8/10 Good

George lamont

T
Stayed 7 nights in Oct 2023
Response from Manager on 21 Oct 2023
Hello George lamont,Thank you for staying with us. We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address your concerns with our team.

10/10 Excellent

Quentin, Chesapeake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and space in room.
Stayed 7 nights in Oct 2023
Response from Manager on 20 Oct 2023
Hello Quentin,Thank you for your feedback on our hotel staff and room space. We appreciate your considerate words and are thrilled that we were able to provide you with a positive experience. We hope to welcome you back soon!

10/10 Excellent

Quentin, Chesapeake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The realm and rooms space and staff to assit.
Stayed 5 nights in Oct 2023
Response from Manager on 28 Oct 2023
Hello Quentin,Thank you for your positive feedback! We are delighted to hear that you enjoyed our spacious rooms and helpful staff during your stay. We hope to welcome you back soon!

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Amenities
Roaches
Stayed 2 nights in Oct 2023
Response from Manager on 16 Oct 2023
Hello Daniel ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Hole in wall in bathroom, towels thin, tub drain doesn't keep water in tub
Stayed 1 night in Oct 2023
Response from Manager on 14 Oct 2023
Hello Dorothy,We appreciate your feedback and apologize for any inconvenience caused. Our maintenance team will address the issues with the hole in the wall and tub drain, and we will also look into improving the quality of our towels. Thank you for bringing this to our attention.

2/10 Terrible

Gilbert

Stayed 5 nights in Aug 2023
Response from Manager on 14 Oct 2023
Hello Gilbert,We apologize for any inconvenience you may have experienced during your stay. Please let us know the specific issues so we can address them promptly.

10/10 Excellent

Jose

Stayed 1 night in Oct 2023
Response from Manager on 14 Oct 2023
Hello Jose,Thank you so much for your generous rating! We're thrilled that you had such an outstanding experience with us. We can't wait to welcome you back in the future!

2/10 Terrible

Jay

Stayed 1 night in Oct 2023
Response from Manager on 30 Oct 2023
Hello Jay, We're sorry to hear that your experience fell short of expectations. We value your feedback and will share it with our team for further review. If there's anything specific you would like us to address, please feel free to reach out to our management directly. We appreciate your understanding and hope to have the chance to improve your next stay.

8/10 Good

Carmen

Liked: Staff & service, property conditions & facilities
Its ok for what u pay for
Stayed 4 nights in Oct 2023
Response from VIc on 8 Oct 2023
Thank you for staying with us.

10/10 Excellent

Keisha

Stayed 1 night in Oct 2023
Response from Manager on 10 Oct 2023
Hello Keisha,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not stay at this hotel ever again
I was really disappointed because our television did not work, there wasn't enough blankets for the bed, the toilet ran all night, and the refrigerator did not keep our food cold, for the price I paid for the room it was not satisfactory at all, not even a little bit
Stayed 1 night in Sep 2023
Response from Manager on 4 Oct 2023
Hello Tiffany ,Thank you so much for bringing to our attention the issues that you encountered with our TV. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tv didn’t work. The place reeked of cigarette and weed smoke. Roaches in the sink.
Stayed 1 night in Sep 2023
Response from Manager on 1 Oct 2023
Dear Guest,Guest satisfaction is our number one objective so we really appreciate the input regarding our tv and comments about our sink. We hope you will return so that we can provide you an even superior experience.

8/10 Good

Ms.Terrell

Stayed 1 night in Sep 2023
Response from Manager on 20 Oct 2023
Hello Ms.Terrell,Thank you for your feedback! We appreciate your positive rating and value your business.

6/10 Okay

Jasmine

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property wasn’t clean.
Stayed 3 nights in Sep 2023
Response from Manager on 27 Sept 2023
Hello Jasmine, We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our property. We hope to see you again in the future. Thank you for your valuable business.

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
About 10 to 15 thugs hanging outside no shirts sitting on the stairs. About 8 young ladies looking in cars. Trash all over the parking area. Two cars with a bullet hole in each car. Not a place we wanted to stay.
Stayed 1 night in Jul 2023
Response from Manager on 23 Sept 2023
Hello William ,Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.

4/10 Poor

William

Disliked: Cleanliness, property conditions & facilities
Definitely a cheap motel. My tv never worked. Had a stained towel in the bathroom and totally saw a roach in the room. Overall the staff was polite and nice but the motel itself is in meed of plenty of repairs. Would rather spend more $ next time.
Stayed 1 night in Sep 2023
Response from Manager on 19 Sept 2023
Hello William ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.