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Reviews of Quality Inn & Suites Olde Town

2.5 out of 5
Quality Inn & Suites Olde Town
347 Effingham St, Portsmouth, VA

Reviews

7.6

Good

Rating 10 - Excellent. 199 out of 614 reviews" "
Rating 8 - Good. 213 out of 614 reviews" "
Rating 6 - Okay. 97 out of 614 reviews" "
Rating 4 - Poor. 64 out of 614 reviews" "
Rating 2 - Terrible. 41 out of 614 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service
While the property could use updating, the staff was friendly, concerned and very accommodating. I was impressed with the attentiveness of every staff member encountered during my stay, including the manager Alex, front desk reception (Lexi) and house keeping staff (wish I remembered their names). Additionally, the location was perfect for purpose of my travel. Would definitely stay here again if I had to return to the area.
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service
Good value for the price.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely nice staff!!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The only problem I had was the bathroom fan didn't work. So after getting settled and using the restroom it didn't get rid of the smell
Stayed 1 night in Mar 2024

8/10 Good

Marcelo

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
En general el servicio y las instalaciones son excelentes, la limpieza de la habitación no llega al nivel del servicio general que nos brindaron.
Stayed 3 nights in Mar 2024

10/10 Excellent

Barbara

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Tondalier

Travelled with group
Liked: Cleanliness, staff & service
friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service
It’s near every thing
Stayed 1 night in Feb 2024

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, amenities
Convenient, affordable. Ice Machine on 3rd Floor out of order - had to use 1st floor. Outdoor Pool Looked Atrocious (Apparently had not been cleaned for long time - looks like longer than just being shut down for the winter.) Minimal Continental Breakfast option. Room heat/air fan extremely noisy - finally turned off in middle of night. TV model is dated - not HD - appeared a bit blurry.
Stayed 1 night in Jan 2024

8/10 Good

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The area around the property and outside is dated and sketchy they could use a fence around the property - also there was a light pole that had been knocked on the ground and not removed causing a parking issue . but the room was updated clean and nice ...
Stayed 2 nights in Jan 2024

6/10 Okay

Elizabeth

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
There was nowhere to hang a towel, mirrors were old and rusted, not one employee spoke to me other than the front desk attendee, the locks on the doors were old and the door barely shut. I had to slam it. We also did not have a light fixture to cover the light on the ceiling as you walk into the room.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, welcoming personnel. Ms.Hedi was always friendly and smiling when it was time for breakfast.
Stayed 7 nights in Dec 2023

8/10 Good

Salomon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Alina

Stayed 1 night in Dec 2023

2/10 Terrible

Farid

10/10 Excellent

Selvan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Raymond

Travelled with family
Disliked: Cleanliness
Mildew in the room and on the ceiling over the breakfast area. Phone didnt work. No wifi last two days. Dust everywhere in the room. Toilet not bolted down. Stay somewhere else people. Place is run down.
Stayed 3 nights in Dec 2023

4/10 Poor

Raymond

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Place is outdated. Mildew on the ceiling over the breakfast area and in the room. A/c loud. Room hasnt been dusted in weeks. Toilet is bolted down. No wifi. Total disaster!! People..stay somewhere else!
Stayed 3 nights in Dec 2023

8/10 Good

Belinda

Stayed 1 night in Dec 2023

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Nick

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience
Stayed 2 nights in Dec 2023

6/10 Okay

Betty

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom was dirty. The mattress had stains.
Stayed 1 night in Dec 2023

6/10 Okay

Shanna

Stayed 1 night in Dec 2023

10/10 Excellent

Thomasine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Heather

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not well maintained or clean.
Stayed 2 nights in Nov 2023

2/10 Terrible

Ariel

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dirty, Sheets dirty, body dirt around the tub and hair. Nasty and dismissive front desk agent named “Tina” I don’t believe that’s her real name, pretty sure she told me a fake name so I didn’t write a review including her but she’s an Indian lady with glasses at the front. I’d call the police on her if I could she’s nasty and rude already had an answer before hearing my complaint about cleanliness… holes in the walls and stains on the sheets just gross. Close this establishment down. Jeff is the Manager from what she told me, pretty sure she lied about that too.
Stayed 1 night in Nov 2023

10/10 Excellent

Béatrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 1 night in Nov 2023

10/10 Excellent

Lorretta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It worked out great
Stayed 1 night in Nov 2023

10/10 Excellent

Harsha

Stayed 1 night in Aug 2023

8/10 Good

Ariel M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nice. Front desk at checkin was courteous. But the second floor hall at times smelled like marijuana. And continental breakfast was incomplete..no fruits or variety on pastries. In defense to morning staff it seemed he was short staffed. Manning front desk laundry and breakfast so I can't really blame hime since he was doing his best. But yeah the smellmonnsecindn floor was intolerable at night. And in the morning.
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Expensive and needs an overhaul
Stayed 1 night in Nov 2023

10/10 Excellent

Thron

Stayed 1 night in Nov 2023

10/10 Excellent

Carrie

Stayed 1 night in Nov 2023

2/10 Terrible

Lindsey

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Omar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay ... good staff , clean
Stayed 1 night in Oct 2023

8/10 Good

James

Stayed 1 night in Oct 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Nice location. Check in with easy.
Stayed 1 night in Oct 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Paul

Liked: Staff & service
For tbe price it was good.
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service, as a matter of fact no service, no one never offered or provided room service and when we reached out they still did not provide the service. The Managers were lying about who they were probably to not have to deal with the issues. Customer sevice was not the best from the Manager.
Stayed 2 nights in Sep 2023

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, amenities
The host for breakfast was outstanding.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

JHUN

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Good overall
Stayed 2 nights in Sep 2023

8/10 Good

Wanda

Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay here
Our room was filthy and unsafe. There were exposed electrical outlets, light fixtures with no globe/cover, the lamp on the nightstand had an outlet that was dead, bed had metal brackets sticking way out and my husband caught his foot on it, no working ice machine in the entire place, pool was closed, room hadn't been vacuumed in a long time. Disgusting.
Stayed 1 night in Sep 2023

2/10 Terrible

Michael

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
The pool was not open and the front desk clerk was rude!
Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 3 nights in Aug 2023

10/10 Excellent

RONNIE

Stayed 1 night in Aug 2023

8/10 Good

Elke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff, clean rooms.
Unfortunately, the single room I moved into had a water leak, so they gave me a double room instead, no problem. The staff is super nice, especially the night lady, and the breakfast lady. She accommodated me even though I was 3 minutes late for breakfast and she had cleaned up already.
Stayed 2 nights in Aug 2023