Indoor pool

Reviews of Boardwalk Resort and Villas

3 out of 5
Boardwalk Resort and Villas
1601 Atlantic Ave, Virginia Beach, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 545 out of 1002 reviews" "
Rating 8 - Good. 229 out of 1002 reviews" "
Rating 6 - Okay. 80 out of 1002 reviews" "
Rating 4 - Poor. 60 out of 1002 reviews" "
Rating 2 - Terrible. 88 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome and location perfect. Right on the beach.
Stayed 3 nights in Feb 2024
Response from N/A on 27 Mar 2024
Thank you for your feedback we really appreciate you taking time to complete our survey. I'm glad you enjoyed your stay with us and hope to see you soon!

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has a great location. Good parking. IThe staff are amazing. They have every possible item You could ever want when you're on vacation. All you have to do is ask for it
Stayed 3 nights in Mar 2024
Response from N/A on 21 Mar 2024
Thank you for taking the time to complete our survey. We love that you had a great time here with us. Please come see us soon.

10/10 Excellent

Ashanti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from N/A on 13 Mar 2024
Thank you for your feedback we are pleased you enjoyed your stay with us. Come back to see us soon!

10/10 Excellent

Deidre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the cleanliness and closeness to everything
Stayed 2 nights in Mar 2024
Response from N/A on 7 Mar 2024
We appreciate your feedback! I hope you enjoyed your stay with us and looking forward to seeing you soon!

2/10 Terrible

Salika

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from N/A on 7 Mar 2024
Thank you for your feedback

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great
Stayed 1 night in Jan 2024
Response from N/A on 21 Feb 2024
Thank you for your feedback it is greatly appreciated. I'm glad you've enjoyed your stay with us

4/10 Poor

Tremaine

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms weren’t clean and doors in the rooms were broken. Great location but the condition of the rooms and cleanliness wasn’t the best
Stayed 2 nights in Feb 2024
Response from N/A on 18 Feb 2024
Thank you for your feedback we do apologize for any inconvenience this may have caused you feel free to reach out to us to give more information about your stay.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional front desk
Stayed 1 night in Feb 2024
Response from -Boardwalk Resort & Villas on 12 Feb 2024
We are so glad to see that you enjoyed your stay. We truly hope that you come to visit us again soon.

10/10 Excellent

Jennifer, Cottage Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were super nice and helpful. We booked a small room but it was updated and super cute. Close to beach.
Stayed 1 night in Feb 2024
Response from -Boardwalk Resort & Villas on 12 Feb 2024
We are so glad to see that you enjoyed your stay. It is great news to know that you loved the room. We have more updates to make. Hope you visit us again soon to see them.

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was VERY nice. Indoor pool and hot tub were great! The room was just as described and shown exactly how it was in the pictures you see on this site! (Unlike some other places) 😒 Staff was very friendly. They have a covered parking garage! Which was a plus, cause I was freezing! Overall a great place and we will definitely book again! The fullsize kitchen was a plus plusssss with us! Pillows and sheets were clean! And comfy!
Stayed 2 nights in Feb 2024
Response from N/A on 9 Feb 2024
Thank you for taking time to complete our survey. We are glad we met your expectations. We are glad you enjoyed your stay at Boardwalk. Hope to see you soon!

10/10 Excellent

Latoya

Travelled with partner
Liked: Property conditions & facilities
Perfect location
Stayed 3 nights in Feb 2024
Response from N/A on 7 Feb 2024
Thank you for your response and feedback we really appreciate you taking the time to complete our survey

10/10 Excellent

Patra

Liked: Cleanliness, staff & service, property conditions & facilities
The facility and rooms are always
Stayed 2 nights in Jan 2024
Response from -Boardwalk Resort & Villas on 4 Feb 2024
We are so glad to see that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Beth

Everything was great!
Stayed 2 nights in Feb 2024
Response from -Boardwalk Resort & Villas on 4 Feb 2024
We are so glad to see that you enjoyed your stay!

10/10 Excellent

Ehdie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clearly an old building but with the great staff, good size room I had and great view it was for sure worth the price. I have never been a fan of the “resort fee” since I don’t use most of what it’s for but I get it. Thanks
Stayed 2 nights in Jan 2024
Response from -Boardwalk Resort & Villas on 3 Feb 2024
Thanks for staying with us. We appreciate your feedback! We hope to see you again soon!

8/10 Good

Ehdie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from N/A on 1 Feb 2024
Thank you for your feedback we hope to you you soon!

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful room with a lovely view of the ocean. Probably best room ever
Stayed 1 night in Jan 2024
Response from N/A on 24 Jan 2024
Thank you for your response we really appreciate your time and choosing to stay with us at Boardwalk .I hope to see you in the future.

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Winter at a beach area is always quiet, which suited me fine for a wind-down Me-cation. Staff gave helpful suggestions for dining and grocery options open in January. Onsite parking and wifi added to convenience factor.
Stayed 3 nights in Jan 2024
Response from N/A on 24 Jan 2024
Thank you for taking the time to complete our survey. I'm glad you were able to enjoy yourself at our location. Please come back to see us soon!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Jan 2024
Response from -Boardwalk Resort & Villas on 22 Jan 2024
We are so glad to see that you enjoyed your stay! We hope to see you again soon.

8/10 Good

Ericka

Stayed 4 nights in Jan 2024
Response from -Boardwalk Resort & Villas on 19 Jan 2024
Thank you so much for your feedback. We are happy to see that you enjoyed your stay.

10/10 Excellent

Kendall

Stayed 1 night in Jan 2024
Response from -Boardwalk Resort & Villas on 15 Jan 2024
Thank you so much for your feedback. We are glad to see that you enjoyed your stay.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent reception from the staff. Room is clean and very spacious.
Stayed 1 night in Jan 2024
Response from -Boardwalk Resort & Villas on 15 Jan 2024
Thank you so much for your feedback. We are glad to see that you enjoyed your stay.

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was very nice. Just some minor discrepancies. There was no coat hooks in entry way. Refrigerator would not close properly because it was not properly size with the counter top. Had to force the door close.
Stayed 2 nights in Jan 2024
Response from -Boardwalk Resort & Villas on 12 Jan 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

almonique

I didn’t stay at the property
Stayed 2 nights in Dec 2023
Response from N/A on 10 Jan 2024
Thank you for you response

2/10 Terrible

Catherine

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel did not have hot water from the time we checked in Thursday evening, to the time we checked out early at 1pm that Friday. We were told it would be resolved, to let the water run. We let the water run for hours. I missed an event because I wasn’t able to shower. I was told by hotel staff I wouldn’t be penalized or charged for Friday night stay but yet the charges haven’t been updated to reflect just one night stay.
Stayed 2 nights in Dec 2023
Response from N/A on 10 Jan 2024
Thank you for your feedback we do apologize for any inconvenience this may have caused you. We will look into your account and handle any corrections that may be needed as soon as possible.

10/10 Excellent

Tonya

Stayed 2 nights in Dec 2023
Response from N/A on 24 Jan 2024
Thank you for your feedback.

8/10 Good

Jackie

Stayed 5 nights in Dec 2023
Response from N/A on 7 Jan 2024
Thank you for your feedback please come back to see us!

6/10 Okay

Rebecca

Travelled with family
Ac unit was extremely loud but overall a good stay
Stayed 1 night in Dec 2023
Response from N/A on 31 Jan 2024
Thank you for you feedback we appreciate you choosing Boardwalk. Please come back to see us soon

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from N/A on 7 Jan 2024
Thank you for your response we appreciate you choosing to stay with us and hope to see you soon!

8/10 Good

Whitney

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from N/A on 31 Dec 2023
Thank you for taking the time to complete our survey we appreciate your response please come back to see us!

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The view was amazing. Staff was very courteous. There are only 2 things wrong, minimal hot water & no continental breakfast
Stayed 2 nights in Dec 2023
Response from N/A on 28 Dec 2023
Thank you for your response we really appreciate you taking the time to complete our survey. Come see us again!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from N/A on 24 Dec 2023
Thank you for choosing your stay with us at the Boardwalk. We really appreciate you taking the time to complete our survey. Please come back to see us soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The room was nice and the staff was friendly
Stayed 2 nights in Dec 2023
Response from N/A on 10 Dec 2023
Thank you for taking the time in completing our survey. I'm glade to hear you've enjoyed your experience here at the Boardwalk. Please come back to see us soon.

6/10 Okay

Samantha, Charlottesville

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
It was overall okay. In the middle of everything. I liked the view, but the bed was uncomfortable and was small.
Stayed 2 nights in Dec 2023
Response from N/A on 7 Dec 2023
Thank you for you response as well as choosing Boardwalk for your stay. I hope to see you soon.

10/10 Excellent

Darryl

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Dec 2023
Response from N/A on 7 Dec 2023
Thank you we really appreciate your response as well as taking the time to complete our survey. Please come back to see us soon.

2/10 Terrible

Stephen

Disliked: Staff & service, property conditions & facilities, room comfort
The hotel was incredibly small we were charged over $80 for a resort fee that we didn't use anything at the resort whatsoever overall a terrible experience
Stayed 3 nights in Nov 2023
Response from N/A on 17 Nov 2023
Thank you for your review we appreciate you for choosing Boardwalk. However our company has a policy for resort fees that we don't have control we have guidelines and procedures to follow. I'm sorry for any inconvenience I hope to see you in the future!

2/10 Terrible

Lancelo

Stayed 2 nights in Nov 2023
Response from N/A on 7 Dec 2023
Thank you for your review I see you gave us a low score would you mind sharing what caused this so that we can try to rectify this matter.

6/10 Okay

Robert

Disliked: Property conditions & facilities
Below average
Room was very small and listed as a studio no balcony even though it looked as though there was when we booked, overpriced and small room.
Stayed 2 nights in Nov 2023
Response from N/A on 17 Nov 2023
Thank you for your time in completing our review. I apologize our resort didn't meet your expectations. However we do offer upgrades if your unit wasn't to your liking. Please come back to see us soon!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
The entire process from checking in to checking out and everything in between was a good experience. The staff was kind and professional. The room was clean, spacious, and excavation what was advertised. Will stay here again.
Stayed 3 nights in Nov 2023
Response from N/A on 12 Nov 2023
Thank you so much for sharing your experience with us! We appreciate you taking this time to leave us feedback and we are always looking to improve ourselves for our guests. We look forward to your future stays with us here at Boardwalk.

8/10 Good

Kevin

Business traveller
Liked: Staff & service
Decent stay
Decent hotel, windows dirty so it was hard to see the view while you were right on the beach, that was disappointing. Door didn't lock but they got right on it. Room could have been a bit more cleaner.
Stayed 3 nights in Oct 2023
Response from N/A on 12 Nov 2023
Thank you for your review we appreciate you. I'm sorry to hear some things were not up to standard we will handle these issues immediately. I hope to see you soon!

2/10 Terrible

Anthony

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will not be going again
Stayed 1 night in Oct 2023
Response from N/A on 12 Nov 2023
We are sorry that your experience at Boardwalk didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime by phone. Again, thank you for your feedback!

10/10 Excellent

Angela

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The staff was nice and helpful. Upon entering the room it had a terrible smell. We later found out that the trash wasn’t taken out the room. The front desk quickly handled the issue. Very large room and we enjoyed the balcony.
Stayed 1 night in Nov 2023
Response from N/A on 10 Nov 2023
Good evening, Thank you for taking the time to complete our survey we really appreciate you as we do aim to please our guest to make them feel at home. Any issues we make it a priority to fixe the issue immediately. I hope to see you soon!

8/10 Good

natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
my room was a little bigger then a walk in closet and i wasn"t told it would be that small.the door lock was broken so i didn"t feel safe but the staff was very nice and pool rm was nice. back door of hotel walked right onto the Beach
Stayed 1 night in Oct 2023
Response from N/A on 8 Nov 2023
Thank you for your review I apologize your room size wasn't to your liking next time you stay with us ask us about an upgrade we will be more than happy to upgrade if available.

8/10 Good

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff receptionist was so great
Stayed 2 nights in Oct 2023
Response from N/A on 8 Nov 2023
Good evening thank you for your review I appreciate you choosing Boardwalk Resort. I hope to see you in the future!

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from N/A on 5 Nov 2023
Thank you so much for sharing your experience with us! We appreciate you taking this time to leave us feedback and we are always looking to improve ourselves for our guests. We look forward to your future stays with us here at Boardwalk.

10/10 Excellent

Malva

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from N/A on 2 Nov 2023
Thank you so much for sharing your experience with us! We appreciate you taking this time to leave us feedback and we are always looking to improve ourselves for our guests. We look forward to your future stays with us here at Boardwalk

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Enjoy my stay . Definitely found my go to hotel when I travel to Virginia Beach.
Stayed 3 nights in Oct 2023
Response from N/A on 29 Oct 2023
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from N/A on 2 Nov 2023
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from N/A on 25 Oct 2023
Thank you so much for sharing your experience with us! We appreciate you taking this time to leave us feedback and we are always looking to improve ourselves for our guests. We look forward to your future stays with us here at Boardwalk.

8/10 Good

Melicent

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from N/A on 27 Oct 2023
Thank you so much for taking the time to leave us feedback of your experience please come back to see us!

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful weekend getaway
My husband and I had a wonderful time. The room was beautiful and the location was perfect. We were able to walk to local shops and restaurants.
Stayed 2 nights in Oct 2023
Response from N/A on 22 Oct 2023
I'm grateful for you response I also love your pictures please come back to see us!