"Shocked! Really nice room. BUT…lobby under construction, pool out of order, bathroom off the restaurant…out of order, 3 night stay…NO housekeeping, trash piled up, no fresh towels, no coffee, no shower gel, 1 bar/sliver of soap…returned to room 11pm each night following reunion events…went to front desk…no housekeeping at that hour. Took 40 min (after midnite) for a maintenance man to bring pool towels, but no coffee, no soap. I returned to the reception desk after midnite in PJs…at least give me coffee for the morning. Felt like a beggar!! AND…went to front are Silver Level Reward Members. Terrible terrible stay. Such a shame because it was a really nice king room. Perhaps they are short staffed, but when it’s Reunion Weekend…isn’t there something you can do? 3 days? No housekeeping ? In our way to reunion the last day, we: Took our trash to an outside bin. Bought coffee at McDonalds. Bought soap at CVS. Just couldn’t trust that the night receptionist could get a housekeeper to our room before our 11pm return."
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