Front of property

Reviews of Hotel West End Nice Promenade

4 out of 5
Hotel West End Nice Promenade
31 Promenade Des Anglais, Nice, Alpes-Maritimes

Reviews

8.6

Excellent

Rating 10 - Excellent. 525 out of 1001 reviews" "
Rating 8 - Good. 294 out of 1001 reviews" "
Rating 6 - Okay. 103 out of 1001 reviews" "
Rating 4 - Poor. 46 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at this hotel. Very welcoming and helpful staff. The room was clean and had a breathtaking sea view. I cried at sunset, that's just how I roll. The bathroom window portal to bedroom was a bit creepy at first, but turned into a peep show, so in retrospect, me likey. However, it was just me, weird, right? Free cocktails were a nice touch. Late night restauraunts were scarce and didnt meet honeybooboo's standards, more veggie/vegan options are needed. Pull up your socks Nice. Hotel Westend saved the day with a comfortable, classy room, perfectly located for my needs. The hotel restauraunt was packed and had a great atmosphere, I should have eaten there. Will bring a date next time who likes touristic food more as I could barely cover the Michelin star restos and went to bed quite unsatisfied - nothing to do with Hotel West End - more my dating etiquette. The hotel rates were affordable, great value for money. In summary, the Hotel West End staff and facilities were great, top notch. I'll be back.
Stayed 2 nights in Feb 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, fantastic breakfast and very comfortable bed
Stayed 4 nights in Feb 2024

10/10 Excellent

Nolan K

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing experience! We were treated like royalty!
Stayed 1 night in Feb 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location. Lovely hotel. Reception staff very welcoming and helpful. Breakfast great and staff great too. Given a room upgrade with a beautiful view. Would stay again.
Stayed 3 nights in Jan 2024

6/10 Okay

Xiang

Disliked: Amenities
The hotel is kinda old
Stayed 2 nights in Dec 2023

8/10 Good

xiao

Travelled with family
Liked: Staff & service
It is a great place with fantastic French breakfast. The room is also great but the carpet needs to be replaced immediately. It is really dirty
Stayed 3 nights in Dec 2023

8/10 Good

Megan, Telford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was well placed for walking to all of Nice. The room I had was a sea view and the view was wonderful. The staff were generally friendly. Only downside was I booked to have a place to park the hire car and the lot was full, so I had to use a nearby (expensive) public car park. The restaurant dinner was expensive but the night I went was an opera evening and was an excellent evening - food was tasty and the staff welcoming.
Stayed 3 nights in Dec 2023

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel in great location
Stayed 2 nights in Nov 2023

6/10 Okay

Stephan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Good location to tour Nice, very clean room and comfy bed. Concierge staff were excellent and eager to help with any issue or to help with information
Stayed 4 nights in Nov 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was Sea Front and was one of the most beautiful rooms I’ve ever stayed.
Stayed 1 night in Nov 2023

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception was so friendly and helpful ! The staff in the dining were accommodating and every morning the breakfast was fresh and hot. After the room was cleaned a nice small treat was left on the pillow.
Stayed 4 nights in Nov 2023
Response from Hôtel West End on 28 Nov 2023
Dear Evelyn,Thank you for your feedback !It has been a pleasure and we are looking forward to welcome you.Kinds Regards

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, with friendly staff. The hotel’s decor is a little tired and the sea facing room we had was very warm without the air con which had been turned off for winter. The staff were friendly and breakfast on the terrace was a treat.
Stayed 2 nights in Nov 2023

8/10 Good

Kamal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent and the service was very good and the location was very good.
Stayed 11 nights in Oct 2023

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023

2/10 Terrible

MARIA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not a 4 star.. I was given a room dirty full of stain on the rugs.. stank of cigarettes.. the front desk person would not give me a room with 3 beds that I had paid for .. so bad I left the place at 1 am ..don’t stay there it’s a horrible place this should be a 1 star
Stayed 5 nights in Nov 2023
Response from Coquin Caroline. Assistant hotel manager on 26 Nov 2023
Dear Mrs Formeiro,First of all, thank you for sharing your feelings about your experience in our hotel.We are sorry to hear that the hotel did not match your expectations. The front desk receptionist on duty did apologize several times for the cigarette and rug stains issues that you met in the first room. We can assure you that we have reviewed our cleaning and room control procedures with the housekeeper, so that such a situation will not occur in the future. We would like to inform you that the room which was given, was with three beds, and that it was a Junior Suite as per you booking. Also, the receptionist did his best by offering you two times a room move and a free upgrade following your remarks. It was your own choice to left our property at 1 am and we are sorrowful by your decision to left our hotel without even thinking to change for another room but we do respect your call. We do hope that you will give us a chance next time to regain your trust during a future stay.

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service
Historic hotel - nice location, dated
Stayed 2 nights in Nov 2023

10/10 Excellent

Trevor

Liked: Staff & service, property conditions & facilities
I proposed to my partner while in nice and they went above and beyond to give us a nice room and help with local restaurants and places to visit. Bed was a little hard but overall amazing place to stay
Stayed 3 nights in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
We had an excellent stay at this hotel on the Promenade in Nice. The location was fantastic, offering easy access to all the attractions and amenities in the area. The breakfast provided was of high quality and had a good variety of options to choose from. The staff at the hotel were friendly and helpful, ensuring that we had a pleasant experience throughout the stay. Additionally, the hotel itself was beautiful, adding a touch of elegance to our overall experience. Overall, I would highly recommend this hotel to others.l
Stayed 4 nights in Oct 2023

10/10 Excellent

Magdi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful views and great location
Stayed 2 nights in Oct 2023

8/10 Good

Susan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great and staff friendly. It would be nice to have a few more outlets or charging stations in the room, especially near the nightstands. Overall great property
Stayed 2 nights in Oct 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, amazing sea view from the room
Stayed 2 nights in Oct 2023

2/10 Terrible

MAHSATI

Travelled with family
The hotel, room and everything about it is not as presented on the site. Totally miserable experience.
Stayed 1 night in Oct 2023
Response from Hôtel West End on 1 Nov 2023
Dear Mr Tsao,What a surprise to read your "miserable" experience as you have booked the first room category and were upgraded to a Sea View Deluxe on the 5th floor ! Surely it was not presented on the website this way.As the view hasn't been enough to seduce you, we are hoping you will find another property to enjoy nice newt time.Kind Regards

2/10 Terrible

Judy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I strongly do not recommend staying at this property. Although the property advertises it is air conditioned, that proved not to be the case. I never would have booked this hotel with no air conditioning. In the USA it is against the law to fraudulently advertise to having air conditioning but not provide it. We paid an upgraded fee for having a seaside view, but unfortunately that location is in direct sun all day. There are no windows, just one door opening to a tiny balcony only having room for 1 small metal chair. No screen to keep the bugs out. Inadequate shading design as you could not let air in and have shade down at same time. We did our part by always having the shade down to minimize sun exposure. When we checked in we were never told that no air conditioning provided. We stayed 3 nights. Night one temperature in room OK. Night two after a rainy day it was sweltering. We complained to the front desk in the am and we told there is no air conditioning as it was intentionally turned off. A fan was offered but not delivered. When complained again to front desk in the evening and were firmly told again there is no air conditioning. No explanation as to no fan.
Stayed 3 nights in Oct 2023
Response from ap on 27 Oct 2023
Dear Judy, We do apologise for you discomfort in regards to the AC and the complaint on the room.On the complaint with the room we did listen and we did give a room change, we also gave gift for an amount of 100 Euros as well as a bottle of Champagne and Fragonard products as an apology.In regards to the AC, on the French Rivera most hotels do cut the AC on the 15th October, this is a common practice and has been the case for many years and is in full compliance with French and EU laws. We again do apologise for your discomfort and every staff member takes pride in ensuring that all guests have a memorable stay. We hope to have you as guests on the future so that we can extend our gratitude with a VIP service. Yours Sincerely

10/10 Excellent

Teresa, Palo Alto

Stayed 1 night in Oct 2023

8/10 Good

Patricia

Travelled with family
Liked: Staff & service, amenities
Good location and very reasonable priced rooms for area though furniture rather tired looking . Two electrical sockets were loose detached from wall and dust on air vents . Staff were warm and welcoming . Breakfast was just great - excellent selections quality and quantity. Overall a good stay .
Stayed 2 nights in Oct 2023

10/10 Excellent

mindy

Stayed 3 nights in Oct 2023

10/10 Excellent

SANDRA

Stayed 3 nights in Sep 2023

10/10 Excellent

SANDRA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

haidar, dearborn heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful sea view, friendly stuff.I enjoyed my stay in west end hotel.
Stayed 2 nights in Oct 2023

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous and friendly staff beautiful hotel across the road to the sea and promenade amazing breakfast outside in October ❤️ with a great selection of everything can’t wait to go back ❤️❤️
Stayed 3 nights in Oct 2023

10/10 Excellent

Leearne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Professional staff, welcoming atmosphere. Excellent breakfast. Great location.
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outdated
This hotel needs some remodeling. I'm pretty sure the hair dryer was from the 70s lol. But when we first arrived the sink was full of water and the bathroom smelled of sewage. I informed the front desk and they took care of it quickly but not the best start. The bed was pretty comfy and overall it was alright. We were woken up at 5:30 am by the staff slamming the door across from us. For the price it needs to be updated. Good walking distance to beach and other areas.
Stayed 3 nights in Oct 2023

10/10 Excellent

JOHN

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

eden

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in excellent location, wonderful breakfast buffet
Stayed 4 nights in Oct 2023
Response from . on 7 Oct 2023
Dear guestThank you very much for your message.Our on line reputation matters to us, should you feel to write a few words about your stay at the West End, do please leave a review on trip advisor.We are all looking forward to welcoming you back very soon.Best regards

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful site, yet noisy at night due to the promenade
Stayed 4 nights in Sep 2023
Response from . on 7 Oct 2023
Dear guestThank you very much for your message.We are all looking forward to welcoming you back very soon.Best regards

8/10 Good

john

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent water views. Some staff could not provide answers to common questions.
Stayed 3 nights in Oct 2023
Response from . on 7 Oct 2023
Hi JohnSorry to read that our staff frequently thanked for its efficency kindness and care is not considered up to everyone expectations especially yours.Kind regards

10/10 Excellent

Ian

Stayed 4 nights in Sep 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Stayed 3 nights in Sep 2023
Response from . on 7 Oct 2023
Dear guestThank you very much for your message.Our on line reputation matters to us, should you feel to write a few words about your stay at the West End, do please leave a review on trip advisor.We are all looking forward to welcoming you back very soon.Best regards

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
I love the location of this nice hotel right on the ocean. Staff was friendly and room was fairly clean. Wasn’t a fan of the carpeting. Would recommend this hotel for its location and staff.
Stayed 1 night in Sep 2023

10/10 Excellent

Frank

Stayed 1 night in Sep 2023
Response from . on 7 Oct 2023
Dear guestThank you very much for your message.Our on line reputation matters to us, should you feel to write a few words about your stay at the West End, do please leave a review on trip advisor.We are all looking forward to welcoming you back very soon.Best regards

10/10 Excellent

Jean Francois, Charlestown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located on the Promenade des Anglais, with shops and restaurants close by. Recommend getting the breakfast included since it offers a great variety of food.
Stayed 7 nights in Sep 2023
Response from . on 7 Oct 2023
Dear guestThank you very much for your message.Our on line reputation matters to us, should you feel to write a few words about your stay at the West End, do please leave a review on trip advisor.We are all looking forward to welcoming you back very soon.Best regards

10/10 Excellent

Robert T

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Sep 2023

10/10 Excellent

mindy

Stayed 2 nights in Sep 2023

6/10 Okay

Alison

Liked: Staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Victor

Breakfast offering was ordinary, overall a tired overpriced hotel
Stayed 3 nights in Sep 2023
Response from Hotel West End on 23 Sept 2023
Dear Victor,We would appreciate a lot to discuss this unfortunate impression which is far below the average rating and reviews from all other customer specialy our breakfast.Shall you want to come back to Nice, it will be a pleasure to give you a better impression. Do not hesitate to book directly with us !

6/10 Okay

Charlene

Stayed 4 nights in Sep 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautifully located directly across from the promenade and was easy to walk to dining, museums and shopping!
Stayed 2 nights in Sep 2023