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Reviews of Sterling Inn & Spa - an Ontario's Finest Inn

4 out of 5
Sterling Inn & Spa - an Ontario's Finest Inn
5195 Magdalen St, Niagara Falls, ON

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1123 out of 1490 reviews" "
Rating 8 - Good. 259 out of 1490 reviews" "
Rating 6 - Okay. 66 out of 1490 reviews" "
Rating 4 - Poor. 22 out of 1490 reviews" "
Rating 2 - Terrible. 20 out of 1490 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Darrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The focus on client satisfaction provided by the staff at this property are beyond any I have experienced! There are so many personal touches provided it makes for a first class experience!
Stayed 2 nights in Mar 2024
Response from Debra on 27 Mar 2024
Thank you for your valuable review. We are delighted to hear that you had a positive experience with us at Sterling Inn and Spa. We hope you'll visit us again soon.

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and chic accommodations. The cuisine at AG Restaurant was 1st class and highly recommended.
Stayed 1 night in Mar 2024
Response from Debra on 27 Mar 2024
We are thankful that you chose to stay and eat with us while you were in Niagara Falls. Looking forward to your return stay with us in the future.

10/10 Excellent

Shefali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Debra on 27 Mar 2024
Thank you for your feedback.

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful rooms! Spacious, quiet and lots of amenities! Breakfast in bed was perfect :)
Stayed 1 night in Mar 2024
Response from Debra on 27 Mar 2024
Thank you Jasmine for taking time to do a valuable review for us at Sterling Inn and Spa. We are so delighted to know you enjoyed your stay. Looking forward to having you return and stay with us again in the future.

10/10 Excellent

Cierra

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the steam and jet shower, the complimentary wine they offered and the breakfast in bed
Stayed 1 night in Mar 2024
Response from Debra on 23 Mar 2024
Thank you for your valuable feedback. We are delighted to know that you enjoyed your stay at Sterling Inn and Spa.

8/10 Good

Fuk-Chuen

Stayed 1 night in Mar 2024
Response from Debra on 24 Mar 2024
Thank you for taking time to do a review for us at Sterling Inn and Spa.

10/10 Excellent

Sundeep

Liked: Property conditions & facilities
Beautiful
Stayed 1 night in Mar 2024
Response from Debra on 22 Mar 2024
Thank you Sundeep for taking time to do a valuable feedback for us at Sterling Inn and Spa.

2/10 Terrible

Gord

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Debra on 20 Mar 2024
Thank you Gord for your valuable feedback.

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was served in the room, and it was very good
Stayed 2 nights in Mar 2024
Response from Deanna on 18 Mar 2024
Thank you Claudia for taking the time to share your experience with us.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent from start to finish! Room was amazing staff were incredible. Highly recommend!
Stayed 2 nights in Mar 2024
Response from Deanna on 18 Mar 2024
Thank you for your review and rating. We truly appreciate your recommendation.! We hope to see you again soon.

10/10 Excellent

Farshid

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
That's great, It's wonderful when a space is clean and organized.
Stayed 1 night in Mar 2024
Response from Debra on 17 Mar 2024
Thank you for your valuable feedback. We look forward to your return stay with us when you are in Niagara Falls.

8/10 Good

Herminio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Debra on 20 Mar 2024
Thank you for your valuable feedback.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 1 night in Mar 2024
Response from Debra on 17 Mar 2024
Thank you Deborah for doing a valuable review for us at Sterling Inn and Spa. Hope to see you again in the future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, great breakfast.
Stayed 1 night in Mar 2024
Response from Debra - Operation Manager on 16 Mar 2024
Thank you Jason for your valuable feedback. Look forward to having you return and stay with us again when you are in the area.

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. They were able to answer all our questions. Rooms were clean and spacious. Breakfast in bed is a bonus. Would stay there again.
Stayed 1 night in Mar 2024
Response from Debra on 16 Mar 2024
Our entire team at Sterling Inn and Spa are dedicated workers and appreciate the recognition of a guest who has enjoyed themselves. Looking forward to having you come stay again when you are in Niagara Falls.

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room in a great location. Incredible bar and restaurant within the hotel too.
Stayed 1 night in Mar 2024
Response from Deanna on 16 Mar 2024
Thank you for your review. We are delighted you enjoyed the property and found it to be centrally located to your liking. We hope to welcome you back again.

10/10 Excellent

LIYUN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time stay here, excellent experience!
Stayed 1 night in Mar 2024
Response from Deanna on 16 Mar 2024
We are so happy to hear you enjoyed another visit. Thank you for sharing your experience with us.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is one of the best in Niagara Falls, beautiful, spacious rooms. Great staff, I’ve stayed here at least seven times over the years and is my go to hotel. if you’re not looking for a hotel with a Fallsview.
Stayed 1 night in Mar 2024
Response from Debra - Operation Manager on 15 Mar 2024
Thank you David for visiting us again and sharing your valuable feedback. We appreciate your loyalty and continued trust at Sterling Inn and Spa. Our entire team works hard to deserve your loyalty.

10/10 Excellent

Shanti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gem of a spot when in the Niagara area. Rooms are beautiful and super relaxing. The staff is very friendly and informative. Walking distance to the falls yet very quiet. It’s our home away from home. Thank you for always creating a wonderful stay. Can’t wait to return. 💖
Stayed 3 nights in Mar 2024
Response from Debra on 13 Mar 2024
It was our pleasure to have you stay with us at Sterling Inn and Spa. Our Associates are honoured to have you as a loyal returning guest. Looking forward to your return stay.

10/10 Excellent

Elie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Debra on 20 Mar 2024
We are happy to know you enjoyed your stay with us.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Debra on 13 Mar 2024
Thank you Ryan for your time to do a valuable review for us at Sterling Inn and Spa.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Deanna on 12 Mar 2024
Thank you for the perfect rating and for choosing the Sterling Inn & Spa. We look forward to welcoming you again.

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff and service from the moment we checked in
Stayed 1 night in Mar 2024
Response from Deanna on 11 Mar 2024
Thank you for the wonderful comments. We are delighted to hear we provided you with exceptional service.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the King steam shower rooms and breakfast in bed…always a great stay!
Stayed 1 night in Mar 2024
Response from Debra on 10 Mar 2024
Thank you Jennifer for your valuable feedback. We are glad that you enjoyed your stay with us at Sterling Inn and Spa.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 4th time at Sterling Inn and we were not disappointed. The staff is top notch and the room was beyond my expectations
Stayed 2 nights in Mar 2024
Response from Debra on 10 Mar 2024
Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty and continued trust with Sterling Inn and Spa. Our entire team here works hard to deserve your loyalty.

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Deanna on 11 Mar 2024
Thank you for the perfect rating. We hope since you enjoyed your visit, we will have the opportunity to welcome you again.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Deanna on 11 Mar 2024
Thank you for taking the time to rate your recent visit with us. We hope to welcome you again.

10/10 Excellent

Ackchajan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Deanna on 11 Mar 2024
Thank you for choosing Sterling Inn & Spa as you visited the area.

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the inn for a quick getaway with my wife. Accommodations dining and spa all within the hotel. The AG is one of the best restaurants I have eaten in, and I have tried many. Don’t miss it!
Stayed 1 night in Mar 2024
Response from Debra on 10 Mar 2024
Thank you Craig for your valuable feedback. As a loyal guest of the Sterling Inn and Spa we are delighted to know that we make each stay memorable. Looking forward to having you stay with us again when you come to Niagara Falls.

10/10 Excellent

Steve

Great looking rooms.
Stayed 1 night in Mar 2024
Response from Debra on 9 Mar 2024
We are glad that you enjoyed your stay with us.

10/10 Excellent

Nidal

Travelled with partner
Liked: Staff & service, property conditions & facilities
Beautiful and clean place i recommend it .
Stayed 2 nights in Mar 2024
Response from Debra on 9 Mar 2024
We appreciate for sending us your feedback.

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about our experience
Stayed 1 night in Mar 2024
Response from Debra on 8 Mar 2024
Thank you Nick for taking time to do a valuable review for us at Sterling Inn and Spa.

10/10 Excellent

Nazir, North York

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel was clean and friendly staf. I don’t like they didn’t have pool or sauna, just steam shower with a low pressure of water… I don’t like the dim lights in the room. They provide breakfast in bed that’s really good but what they offer in breakfast you won’t get full, I still prefer buffet style. And it’s very pricey than popular hotels…
Stayed 1 night in Mar 2024
Response from Debra on 7 Mar 2024
Thank you for your feedback on our performance. We are glad that you enjoyed your stay with us.

10/10 Excellent

Jeffrey, Burlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, large room. Excellent food in restaurant. Breakfast in bed was wonderful. Staff were friendly and helpful. Minor wear and tear visible in room.
Stayed 2 nights in Feb 2024
Response from Debra on 6 Mar 2024
Thank you Jeffrey for your valuable feedback.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous as always. Received a room upgrade upon arrival without even asking!
Stayed 1 night in Feb 2024
Response from Debra on 6 Mar 2024
Thank you for doing a review for us at Sterling Inn and Spa Patricia. We are delighted to know you enjoyed your experience with us.

10/10 Excellent

Gina, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing all around! We’ll be back!
Stayed 1 night in Mar 2024
Response from Debra on 7 Mar 2024
Thank you Gina for doing a 5 star review for us at Sterling Inn and Spa. Looking forward to your next return stay with us.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Debra on 6 Mar 2024
Thank you for your feedback.

8/10 Good

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here and have always had a phenominal experience. However, this time disappointed me a little because it was pretty loud (after midnight) with my upstairs neighbour, noise in the hall and people going up and down the stairs, the mattress was like concrete, and my shower didn't have very hot water -- although that did get rectified and I am so thankful. Despite the negatives, my stay was great because the room was large, breakfast was yummy, and most importantly, I had a very clean and great hotel to stay at during my tournament weekend. This hotel is always my first choice when I'm staying in the region.
Stayed 2 nights in Mar 2024
Response from Debra on 6 Mar 2024
Thank you Melanie so much for your feedback about our performance at the Sterling Inn and Spa. We really appreciate the details you shared with us about areas where we can improve.

10/10 Excellent

Alexandar

Liked: Cleanliness, staff & service, property conditions & facilities
The moment we walked into the hotel the atmosphere was amazing, the staff we super nice an helpful. We decided to dine in, the hotels restaurant and we were amazed by the food and drinks the menu is a bit daunting but trust the staff on what's good. Because it was perfect both nights. Would definitely recommend staying here! We will be again for sure
Stayed 2 nights in Mar 2024
Response from Debra on 6 Mar 2024
We love hearing from you! We appreciate you sending us your feedback. Looking forward to you returning and staying with us again when you are in Niagara Falls.

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is stellar! Unique hotel with spacious rooms. Spa is great too. A little off the beaten path
Stayed 1 night in Feb 2024
Response from Debra on 3 Mar 2024
Thank you Cristina for taking time to do a review. We are glad that your experience was memorable. Looking forward to your return stay with us.

10/10 Excellent

SHUAI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super comfortable place to stay
Stayed 1 night in Mar 2024
Response from Debra on 3 Mar 2024
Thank you for your valuable feedback. We look forward to having you come stay with us again when you are in the area.

6/10 Okay

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many parts of our stay were good. The room was spacious, the large steam shower was good. They had drinks (water, tea, coffee available). They called the room right after we checked in to make sure everything was good and there was a sparkling “welcome” drink at 05:00pm. What we did not like much was the style of bed. It was a comfortable King with a wrap around wooden (bit slippery) step up board (I assume because the bed was a bit high. We were concerned about an accident happening in the middle of the night. The TV and remote was overly complicated to use. The room was too warm for us (74) and we were unable to change it - a fan had to be brought in and the window opened. Lastly the “in bed” breakfast while quite good, was almost 45 minutes late from the original delivery time we asked for. They have some nice touches like bathrobes and slippers. But overall we gave it about a 6 out of 10.
Stayed 1 night in Mar 2024
Response from Debra - Operation Manager on 2 Mar 2024
Thank you so much for your feedback about our performance at Sterling Inn and Spa. We really appreciate the details you shared with us about areas where we can improve.

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top rated service and room
Stayed 1 night in Feb 2024
Response from Debra on 1 Mar 2024
Thank you Carolyn for your valuable feedback.

10/10 Excellent

Caterina, Woodbridge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room received was beautiful. It has all the amenities we need. Enjoyed the steam room. Enjoyed thr complimentary drinks And nice to have breakfast in the room
Stayed 1 night in Feb 2024
Response from Debra on 29 Feb 2024
Thank you for reaching out and providing us with valuable feedback.

10/10 Excellent

Aldwyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and elegant. The breakfast fruits were just an orange and an apple...I expected mixed fruit.
Stayed 2 nights in Feb 2024
Response from Debra on 28 Feb 2024
Thank you so much for your feedback about our performance at the Sterling Inn and Spa. We really appreciate the details you shared with us about areas where we can improve.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is such a hidden gem! The outside is unassuming, but the moment you enter, you get hit with luxurious feels - coffee station and , jazz music, elegant furnishings, and kind front desk staff. They do everything they can to accommodate you! Things that really stood out to me were: - glass of sparkling wine from their restaurant/bar downstajrs to welcome you - breakfast in bed included in your stay - instead of battling other customers at breakfast buffets, even at the other high end luxury hotels like the hilton or embassy - gorgeous bedroom suites and thoughtfully stocked accommodations - i stayed in a 1 bed king suite with the steam shower, they even had a grapefruit scented shower steamer for an aromatherapy experience in your makeshift one man sauna! They had bathrobes, slippers, and lovely massage shower soaps. It was awesome! - beds and pillows were sooo lovely. I loved how they had 3 soft and two firm pillows for any sleeper! Honestly, out of all the hotels in niagara, this is the most luxe ive been to. The only downside is the location is not as central as the hilton/embassy etc. However it is definitely still walkable. for the quality of hotel, id be hard pressed to go anywhere else when staying in Niagara. Looking forward to coming back soon!
Stayed 1 night in Feb 2024
Response from Debra on 28 Feb 2024
Thank you for sharing your positive review. At Sterling Inn and Spa we value your time and always strive to provide efficient service. Looking forward to having you return and stay with us again.

10/10 Excellent

Loretta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities are above & beyond here. Breakfast in bed delivered to your door & the staff is awesome. Only downside is the area around it is a little shady, not a far walk from the falls but I definitely wouldn’t stay out after dark.
Stayed 4 nights in Feb 2024
Response from Debra on 28 Feb 2024
Thank you so much for your feedback about our performance at the Sterling Inn and Spa. We really appreciate the details you shared with us.

10/10 Excellent

John

Travelled with partner
Liked: Amenities
Great experience
Stayed 2 nights in Feb 2024
Response from Debra on 28 Feb 2024
We are so happy to hear from you John.

10/10 Excellent

Kristi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Debra on 28 Feb 2024
It was our pleasure to have you stay with us while you were in Niagara Falls.

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. Super nice room and friendly staff. Very impressed with everything
Stayed 1 night in Feb 2024
Response from Debra on 28 Feb 2024
We are glad that your experience with us was memorable and look forward to having you stay with us again.