Indoor pool, pool loungers
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Reviews of Quality Hotel & Suites At The Falls

2.5 out of 5
Quality Hotel & Suites At The Falls
240 1st Street, Niagara Falls, NY

Reviews

6.6
Rating 10 - Excellent. 222 out of 1016 reviews" "
Rating 8 - Good. 249 out of 1016 reviews" "
Rating 6 - Okay. 222 out of 1016 reviews" "
Rating 4 - Poor. 160 out of 1016 reviews" "
Rating 2 - Terrible. 163 out of 1016 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in May 2024
Response from Ariana S on 25 May 2024
Glad you gave us a shot and you scored us so well. Thank you for your positive review, if you are traveling in the Niagara Falls area again, we hope you choose our property for your accommodations. Have a great day!

8/10 Good

Ronada

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Clean big room breakfast was free and good but need meat and scrambled eggs
Stayed 2 nights in May 2024

6/10 Okay

Zohreh

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was nice .
Stayed 2 nights in May 2024

8/10 Good

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

6/10 Okay

Ruby

Disliked: Cleanliness, property conditions & facilities
Very close to the falls, casino, and dining. They advertise that there is a Keurig in the rooms, so brought my favorite brew from home. The machine didn't work. They brought a 2nd one, same thing, then a 3rd. Still no go. The downstairs layout is odd. There is a bar adjoining two fast food restaurants. So, you have to order from separate venues instead of putting items on same order. Breakfast is in the same area. It was a nice breakfast on the Sunday I was there, but rather skimpy the other days. The facility itself seems run down. On more than one occasion, I heard staff sounding upset about others.
Stayed 4 nights in May 2024
Response from Ariana S on 25 May 2024
The Quality Hotel wants to apologize for your experience during your stay. We will continue working to meet your highest expectations!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good location, friendly staff
Stayed 1 night in May 2024
Response from Ariana S on 21 May 2024
Thank you for the positive review, we hope you choose to stay with us again if you are traveling in the Niagara Falls area!

2/10 Terrible

Istvan

Travelled with family
Disliked: Staff & service
Extra bill after you check out.
Stayed 1 night in May 2024
Response from Ariana S on 25 May 2024
Hello, THE QUALITY HOTEL is interested to know a little about your stay, and we apologize for the unpleasant experience you shared with our hotel. Customer satisfaction is important to us, so we would like you to contact the hotel directly to discuss your stay and see if we can address any issues during this stay. Have a great day!

8/10 Good

Laith

Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Muhammad, Westbury

Liked: Cleanliness, amenities
Nice clean place
Stayed 1 night in May 2024
Response from Ariana S on 21 May 2024
Thank you for the positive review, we hope you choose to stay with us again if you are traveling in the Niagara Falls area. Have a great day!

10/10 Excellent

sivaneshan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ariana S on 21 May 2024
Thank you for the positive review, we hope you choose to stay with us again if you are traveling in the Niagara Falls area!

10/10 Excellent

Morena

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place for this price, the hot tub and pool was a nice addition as well. Breakfast was ok but it’s nice that it was included with our stay. Very convenient walk to the falls because it’s so close.
Stayed 1 night in Apr 2024
Response from Ariana S on 14 May 2024
It makes us happy to know that your stay here was to your complete liking. For Quality Hotel the satisfaction of the customers is paramount, and we will continue working to meet your highest expectations, See you next time!

8/10 Good

binu

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
One of the staffs named Gabriel or Gaby, he was very rude to us and not helpful. Whe we asked his name he just left and did not interfear any more. Everything else was good except this incident.
Stayed 1 night in May 2024
Response from Ariana S on 16 May 2024
Hello, THE QUALITY HOTEL is interested to know a little about your stay and apologize for the unpleasant experience you shared with our hotel. Customer satisfaction is important to us, so we would like you to contact the hotel directly to discuss your stay and see if we can address any issues during this stay.

10/10 Excellent

Shiva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very good and very well maintained. Rooms are clean, tidy and specious. Best part is the Falls is walkable. Parking could have been provided free for hotel guest.
Stayed 1 night in May 2024
Response from Ariana S on 14 May 2024
Glad you gave us a shot and you scored us so well. Thank you for your positive feedback, if you are traveling in the Niagara Falls area again, we hope you choose our property for your accommodations. Have a great day!

8/10 Good

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I didn't like was that I had to pay for overnight parking as a customer. Come on, what are hotels for?
Stayed 1 night in May 2024

2/10 Terrible

diorkys

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Ariana S on 8 May 2024
Hello, THE QUALITY HOTEL is interested to know a bit about your stay, and we apologize for the unpleasant experience you shared with our hotel. Customer satisfaction is important to us, so we would like you to contact the hotel directly to discuss your stay and see if we can address any issues during your stay. We hope you have a great day!

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ariana S on 6 May 2024
Hello, THE QUALITY HOTEL is interested to know a bit more about your stay and apologize for the unpleasant experience you shared with our hotel. Customer satisfaction is important to us, so we would like you to contact the hotel directly to discuss your stay and see if we can address any issues during this stay. We hope you have a great day!

10/10 Excellent

Jesus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in May 2024

8/10 Good

Cicianca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Parking was horrible.
Stayed 1 night in Apr 2024

8/10 Good

James

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful room, friendly staff, 2 minute walk to Niagara Falls!
Stayed 1 night in Apr 2024
Response from Ariana S on 1 May 2024
It Makes us happy to know that your stay here was to your complete liking, See you next time!

6/10 Okay

Ana Sofia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities
For the price everything was fantastic. I had an issue with my bathroom door but, that was resolved quickly by maintenance. Biggest issue has got to be Parking. The Hotel charges an additional fee to park onsite and the nearby parking garages are expensive. Never been to a hotel that I had to pay to park so that was a surprise.
Stayed 2 nights in Apr 2024

6/10 Okay

Yesenia

Travelled with family
Comfertable and accessible
Stayed 4 nights in Apr 2024

4/10 Poor

Ksanya

Stayed 3 nights in Apr 2024

2/10 Terrible

Nick

Disliked: Cleanliness, property conditions & facilities
This property was not what was pictured in the listing
Stayed 1 night in Apr 2024
Response from Ariana S on 27 Apr 2024
Hello, THE QUALITY HOTEL is interested to know a little bit about how your stay was and apologize for the unpleasant experience you shared with our hotel. Customer satisfaction is important to us, so we would like you to contact the hotel directly to discuss your stay to see if we can address any issue during this stay.

8/10 Good

Robert C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Grace

Travelled with family
Liked: Cleanliness, staff & service
If you don’t plan on staying in the hotel for their amenities, then this is an okay stay. The towels are a little disgusting. Stained and doesn’t smell clean.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Apr 2024

8/10 Good

Pam

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Therese

Liked: Cleanliness, staff & service
Toilet rack was broken
Stayed 1 night in Apr 2024

10/10 Excellent

Jimmy

Good
Stayed 2 nights in Apr 2024

10/10 Excellent

Jonathan

Stayed 2 nights in Apr 2024

2/10 Terrible

Antonio

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 2 nights in Apr 2024

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is litterally walking distance to the Falls. Parking overnight in their lot was $20. Rooms were clean. Burger and pizza restaurant on the ground level. Breakfast was average. Good assortment of options.
Stayed 1 night in Apr 2024
Response from Victoria Halladay- AGM on 14 Apr 2024
Thank you for your positive feedback, if you are traveling in the Niagara Falls area again, we hope you choose or property for your accommodations.Have a great day!

2/10 Terrible

abigail

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We checked in and got to our room. The door was open. It smelled like someone had just wandered in and used our bathroom then left. It looked like someone had tried to push the door open, the lock was barely screwed into the wall. The bathroom had exposed screws. We didn't even set our stuff down. Walked right back down to the front desk and got a refund.
Stayed 1 night in Apr 2024

10/10 Excellent

Manoj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, good service, breakfast provided was very good as well. Will certainly stay there again if visiting Niagara Falls.
Stayed 2 nights in Apr 2024
Response from Victoria Halladay- AGM on 14 Apr 2024
Thank you for your positive feedback, if you are traveling in the Niagara Falls area again, we hope you choose or property for your accommodations.Have a great day!

8/10 Good

lawrence s

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic. The only real issue i had was the parking situation. I definitely didnt like having to park in a garage down the street for days.
Stayed 3 nights in Apr 2024
Response from Victoria Halladay- AGM on 14 Apr 2024
Thank you for your positive feedback, if you are traveling in the Niagara Falls area again, we hope you choose or property for your accommodations.Have a great day!

10/10 Excellent

Faduma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Victoria Halladay- AGM on 14 Apr 2024
Thank you for your positive feedback, if you are traveling in the Niagara Falls area again, we hope you choose or property for your accommodations.Have a great day!

6/10 Okay

Alma Ximena

Stayed 2 nights in Apr 2024

4/10 Poor

Kahente

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel needs some work done. Broken doors, more cleaning of rooms, dirt in corners. It has potential.
Stayed 2 nights in Apr 2024
Response from Victoria Halladay- AGM on 10 Apr 2024
Thank you for your review we would like to offer our apologies you did not enjoy your stay with us, we do hope you will give another chance to improve your experience with us. If you have any questions or comments please call us directly and someone from out management team will be happy to assist you.Have a great day!

8/10 Good

Svitlana, South Mills

Good location but nothing special considering that it’s the budget hotel. Parking is 20$ but at least you get breakfast in a rate
Stayed 1 night in Apr 2024
Response from Victoria Halladay- AGM on 10 Apr 2024
Thank you for the positive review, we hope you choose to stay with us again if you are traveling in the Niagara falls area. Its unfortunate You had one disappointment with the parking fee, Due to us being in the downtown area every hotel changes for parking and the city does Aswell if you park on the street. I do apologize for this inconvenience.Have a great day!

8/10 Good

Gaston Reyes

Travelled with family
Liked: Amenities
Good service
Stayed 1 night in Mar 2024
Response from Victoria Halladay- AGM on 10 Apr 2024
Thank you for the positive review, we hope you choose to stay with us again if you are traveling in the Niagara Falls area.Have a great day!

10/10 Excellent

Navneet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Victoria Halladay- AGM on 10 Apr 2024
Thank you for your positive review, we do hope your choose our property for your accommodations if you are traveling to the Niagara falls area in the future.Have a great day!

8/10 Good

ADELEYE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was great as we enjoyed our stay. Relatively easy walking distance to all areas around Niagara Falls. T’was a beautiful stay.
Stayed 2 nights in Mar 2024
Response from Victoria Halladay- AGM on 10 Apr 2024
Thank you for your positive review, we do hope your choose our property for your accommodations if you are traveling to the Niagara falls area in the future.Have a great day!

6/10 Okay

Angiepaz, Somerset

Travelled with family
Disliked: Amenities
The property was close enough to the falls
Stayed 2 nights in Mar 2024
Response from Victoria Halladay- AGM on 10 Apr 2024
Thank you for the review, we hope you choose our property again for your accommodations if you are traveling in the Niagara falls area.Have a great day!

10/10 Excellent

JHONNA

The hotel was. Excellent for the rate, breakfast was awesome, we will come back soon
Stayed 1 night in Mar 2024
Response from Victoria Halladay- AGM on 10 Apr 2024
Thank you for the positive review, we hope you choose to stay with us again if you are traveling in the Niagara falls area.Have a great day!

10/10 Excellent

Ann

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The room was very clean and the breakfast plentiful.
Stayed 1 night in Mar 2024
Response from Victoria Halladay- AGM on 10 Apr 2024
Thank you for your positive review, we do hope your choose our property for your accommodations if you are traveling to the Niagara falls area in the future.Have a great day!

2/10 Terrible

Michelle

Travelled with family
Disliked: Amenities, property conditions & facilities
I paid for the rooms using Expedia and after I got to the room I noticed a $200 incidental fee on top of what we paid Expedia
Stayed 1 night in Mar 2024
Response from Victoria Halladay- AGM on 10 Apr 2024
I'm sorry for the inconvenience of the security hold for incidentals, we are one property among many around the world that do require a security hold regardless of how the rooms is paid for. This 200 is just a hold and dose release from your account at checkout (as long as they are no additional changes you have accrued or damages during your stay) but depending on who you bank with will depend on the time the funds will be released back to your account. If you have any further question please contact the hotel directly and a member from our management team will be happy to assist you further.Thank you for staying with us we do hope you choose us for your accommodations in the future.Have a great day!

2/10 Terrible

Adam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever!!!
Stay away! Dirty, run down rooms. The pool is grimy. The staff is RUDE! You have to PAY for parking. They put a $200 hold on your card for incidentals, and said it will be returned in TEN DAYS! They better not charge me for everything that was already broken in the room.
Stayed 1 night in Feb 2024
Response from Victoria Halladay- AGM on 10 Apr 2024
Good afternoon, I want to extend our apologies for the bad experience you had during your stay. As for the parking fee most hotel in the downtown area charge for parking as well as the city charges for you to park on the street we are sorry for this inconvenience if you were not aware of this when booking. The 200 security hold on your card was just a standard hold that most hotel's have for extra charges that guest may occur during your stay or damage fee. We do release the hold when you check out and depending on your bank will depend on when they release those funds back to your account. We once again extend our apologies for any inconvenience this may have caused during your stay. If you choose us for your accommodations next time, we hope it will be a better experience.Thank you have a great day!

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There weren't a whole lot of dining or restaurants around the area. Im thinking because of it being the off season
Stayed 2 nights in Feb 2024
Response from Victoria Halladay- AGM on 10 Apr 2024
Thank you for your positive review, we do hope your choose our property for your accommodations if you are traveling to the Niagara falls area in the future.Have a great day!