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Reviews of The Beresford Hotel

3 out of 5
The Beresford Hotel
Narrowcliff, Newquay, England

Reviews

7.0

Good

Rating 10 - Excellent. 32 out of 131 reviews" "
Rating 8 - Good. 41 out of 131 reviews" "
Rating 6 - Okay. 26 out of 131 reviews" "
Rating 4 - Poor. 13 out of 131 reviews" "
Rating 2 - Terrible. 19 out of 131 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Had everything I needed for a short stay, so close to town and the beach!
Stayed 1 night in Mar 2024

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service
Nice hotel
Stayed 3 nights in Mar 2024

8/10 Good

Mark

Liked: Staff & service
Great little hotel. Ideal for a short trip to NewQuay. Bus from airport right on door step and a short walk to the town. There is a stunning beach right accross the road.
Stayed 2 nights in Mar 2024

6/10 Okay

Susan

Travelled with partner
Liked: Staff & service
Lovely lady’s on reception when checking in. Room carpet needs a very good deep clean, a few big stains on carpets. Shower n toilet needs up dating. Shower got too hot and you couldn’t turn it down to cool. Light switches to bed room n bathroom just stuck on the main door jorm which needs rectifying. Just glad we had only booked a one night stay.
Stayed 1 night in Mar 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ennia sekai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was easy to find. Was lucky to find parking just in front of the hotel
Stayed 3 nights in Mar 2024

8/10 Good

Chidi

Liked: Staff & service
The room is standard
Stayed 6 nights in Mar 2024

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is right in front of the sea. Beautiful view from my room. The radiator did not work but when i wpoke to reception, straightaway i was given a heater. The toilet flushing system was bad. You had to wait a long time for it to fill up before flushing.
Stayed 3 nights in Mar 2024

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely place to stay in and a Great sea view!
Stayed 1 night in Mar 2024

2/10 Terrible

Simon

Disliked: Property conditions & facilities
The property advertises an all day menu, however, dining was only available for coach parties.
Stayed 2 nights in Mar 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Great

2/10 Terrible

Rebecca

Stayed 4 nights in Oct 2023

10/10 Excellent

Charlotte

Stayed 3 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff at check in. Room ok.
Stayed 1 night in Sep 2023

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities
Great location on the main road into the town opposite one of the main beaches in Newquay and within a short walk of the town centre amenities. The communal areas are really nice and the welcome excellent. The main room was okay with a comfortable bed and modern TV. The green-coloured bathroom was the biggest disappointment which was in need of renovation and a very good clean. Offered value for money out of season and would stay again
Stayed 1 night in Oct 2023

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Not very good
The bedroom wasn't upta much you could here the wind blowing through the window the bar had closed due to a break in and no entertainment i saw it as a waste of money
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely room, lovely lady’s on the desk throughout our stay. Good for the money
Stayed 1 night in Sep 2023

8/10 Good

Wing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Derreena

Travelled with partner
Didn’t find the hair dryer.
Stayed 1 night in Sep 2023

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was Ok for sleeping and moving on
Stayed 2 nights in Sep 2023

4/10 Poor

Joseph

Stayed 1 night in Sep 2023

8/10 Good

Stephanie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Nelson

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was amazing and the entire Newquay area is absolutely beautiful
Stayed 2 nights in Sep 2023

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was over looking the sea and really close to the town
Stayed 1 night in Sep 2023

6/10 Okay

Simon

Stayed 2 nights in Aug 2023

10/10 Excellent

Claire

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay, staff were friendly and welcoming. Comfortable stay for a weekend in Newquay. Location is good, all walkable for Newquay town or to porth.
Stayed 3 nights in Aug 2023

6/10 Okay

mark

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Teresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, Manger on duty excellent.
Stayed 1 night in Aug 2023

2/10 Terrible

Amanda

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Expedia,did not inform it was Friday i cancelled,they were told i had no Room in 29th,though Expedia sent me a message confirming this.6 hour drive to say i should have checked in yesterday.Room was ready, people came and went, thought sat opposite desk,were we were told to sit.No one informed us,20 past 3,we had to ask. Once in room, nothing like photos.Was told no parking it's all gone,but we could park round corner carpark,it was miles away.We asked to dine at the restaurant,but was told we couldn't as it was booked for a private function.No extra, pillow's provided,only one chair,in a double room.Folk slamming doors outside our room,folk banging and running around above our room.I cannot tell you what breakfast is like as,we haven't got to that yet,day one is Now.NEVER again you have ruined my time off work on so called holiday.
Stayed 1 night in Jul 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful view of beach and Atlantic Ocean.
Stayed 3 nights in Oct 2022
Response from Dora on 24 Oct 2022
Dear Jeffrey Many thanks for your lovely review!Look forward seeing you again.

10/10 Excellent

Nigel

Stayed 1 night in Oct 2022
Response from Dora on 24 Oct 2022
Hi Nigel Thank you for your kind review! Look forward seeing you again soon!

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Dora on 24 Oct 2022
Hi Paul Thank you for your kind review! Look forward seeing you again soon!

2/10 Terrible

Curtis

Stayed 1 night in Sep 2022
Response from Dora on 24 Oct 2022
Hi CurtisThank you for review. Wishing you all the best for the future travels!

2/10 Terrible

Anthony

Disliked: Cleanliness, property conditions & facilities
A disappointment
The hotel is very dated and in much need of a revamp and a good clean. The room was not as advertised and in a poor state of repair. We decided to check out after only one night. The receptionist was very helpful and booked us into a sister hotel in St Mawes which was a lovely hotel with a nice room and much higher standard of finish
Stayed 3 nights in Aug 2022

8/10 Good

Matt

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2022
Response from Dora on 24 Oct 2022
Hi Matt Thank you for your kind review! Look forward seeing you again soon!

4/10 Poor

nigel

Business traveller
Poor hotel
Hotel only had so many parking spots avaiable which we booked but found out that we coudnt have them as not booked directly with hotel and had to use other hotel parking. Breakfast was poor, some of the bread was moldy. Room was small but clean, small shower room and toilet space, shower door handle inside was smashed so couldnt close door from inside shower. You could hear evey door shut to bedrooms and doors to stairs and made the walls in room shake Lifts were broke. Personnel on reception were very polite bud this was the only nice thing about our stay. Would not stop again.
Stayed 1 night in Aug 2022

4/10 Poor

Heath

Business traveller
Disliked: Property conditions & facilities, room comfort
Very dissatisfied
The room was 3 floors up and the lift was out of order, very untidy paintwork in all the halls . My room was in great need of restoration, poorly cared for with a very tired feel to it and I didn't want to walk on the carpet. Shower was horrible with poor tiling, badly maintained and very out dated. Would not recommend this hotel and won't stay here again .
Stayed 1 night in Aug 2022

2/10 Terrible

Nikolas

Disliked: Amenities, property conditions & facilities
Should be condemned. Septic gas alone is killing people. Think of every criteria you would rate a hotel on. They fail all. Drunks come in at 2am. Segulls start at 4am. Fire doors lock in toxic fumes on interior rooms. Noise from busy road probably makes outside rooms bad. Fire doors slamming mostly in morning sound like bombs going off. Should be priced half as much. Or torn down.
Stayed 2 nights in Jul 2022

4/10 Poor

Sarah

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Ideally placed next to the beach but the lack of parking and cleanliness of hotel really lets it down
Stayed 2 nights in Jul 2022
Response from Charlie on 15 Jul 2022
Hi Sarah, Thank you for your feedback, we are actively working towards amending the issues you've stated and we deeply apologise that these effected your holiday. We hope to improve vastly, and hope you come back next year to see it!

8/10 Good

Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Charlie on 15 Jul 2022
Hi Adelaide We're glad you enjoyed your holiday, thank you for coming!

10/10 Excellent

zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mint weekend
Got to say one of the best weekends hotel was lovely staff was so friendly and the night time entertainment was good the room was nice the bathroom let it down but had one of the best views ever and will be going back
This was the view from are window we even seen a Smurf lol
Stayed 3 nights in Apr 2022
Response from Sophie on 13 Jun 2022
Thank you for your positive review and I'm glad to hear that you will be returning

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay
Lovely hotel. Amazing views! Defo recommend booking a sea view and the B&B option as the breakfast was top notch
Morning coffee with that view
Room with a view
Superb breakfast
Stayed 1 night in Apr 2022

10/10 Excellent

Nelson

Stayed 2 nights in Mar 2022

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Carla

Stayed 1 night in Mar 2022
Response from Caroline on 21 Mar 2022
Thank you for your review glad you enjoyed your stay. Kind Regards Caroline Reception Manager

10/10 Excellent

Win

Stayed 1 night in Mar 2022
Response from Caroline on 21 Mar 2022
Thank you for your review so glad you enjoyed your stay. Kind Regards Caroline Reception manager

6/10 Okay

David

Stayed 1 night in Mar 2022
Response from Caroline on 21 Mar 2022
Thank you for your review, glad you enjoyed your stay. Kind Regards Caroline Reception Manager

8/10 Good

Vikki

Liked: Staff & service
The staff were brilliant an attentive. Cheap and cheerful place! Brilliant for a weekend stay for nights out. Not the absolute best condition in the rooms but who goes on holiday to sit in the hotel room for the duration?! The one con I have is the information on the website is wrong!! Only the breakfast times but makes a huge difference!! On website is 7.30am to 8.30 am but spoke to front desk and the lady (sorry didn’t catch a name! All staff over the weekend were brilliant) and she said that the breakfast is from 8am to 10am!! Overall a decent stay! Will definitely be coming back!
Stayed 3 nights in Dec 2021
Response from Caroline on 1 Jan 2022
Hi Vikki, Thank you for taking the time to review the Beresford Hotel. So glad you enjoyed your stay. I will pass on your comments to all the staff. Kind Regards Caroline Reception Manager

10/10 Excellent

john

Stayed 3 nights in Dec 2021