Room, 1 King Bed, Accessible, Non Smoking

Reviews of Comfort Inn Newport News - Hampton I-64

2.5 out of 5
Comfort Inn Newport News - Hampton I-64
12330 Jefferson Ave, Newport News, VA

Reviews

8.4

Very good

Rating 10 - Excellent. 430 out of 952 reviews" "
Rating 8 - Good. 313 out of 952 reviews" "
Rating 6 - Okay. 120 out of 952 reviews" "
Rating 4 - Poor. 59 out of 952 reviews" "
Rating 2 - Terrible. 30 out of 952 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean nice and quiet and stall is very polite
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Nicole,We are pleased to hear that you found our hotel clean, quiet, and our staff polite during your stay. We strive to provide a welcoming environment for all our guests. Should you have any feedback or further comments, please feel free to reach out to our management team. Your observations are valuable to us in maintaining our standards of hospitality.

10/10 Excellent

Courtney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was always welcoming.
Stayed 3 nights in Mar 2024
Response from Manager on 15 Mar 2024
Hello Courtney,We are delighted to hear that our staff made you feel welcome during your stay. Your positive feedback means a lot to us as we strive to provide excellent service to all our guests. We look forward to welcoming you back in the future.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, conveniently located. Despite highway 64 being behind the hotel (and my room was on that side), I didn't hear any road noise. Comfy bed, clean room, friendly staff, hot and tasty breakfast... and all at a reasonable price!
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Monica,We are thrilled to hear that you had an enjoyable stay with us! Our team works hard to provide a comfortable experience for all our guests, and we appreciate your kind words about our convenient location and amenities. It was our pleasure to host you, and we hope to welcome you back in the future for another pleasant stay.

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Manager on 9 Mar 2024
Hello Darlene,Thanks for being or guest. We are more than happy to hear that you had a wonderful experience during your stay with us. We look forward to welcoming you back soon for another fantastic stay!

8/10 Good

Deana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice hotel, reasonably priced compared to other hotels around and conveniently located to many places. The coffee machine was a very nice amenity. Also, our fire alarm kept going off so I reported it to the front desk, but no one came to fix it. Also, a hotel employee that looked at it said is was an old fire alarm. This was my only complaint. The staff was friendly, hotel and rooms clean and comfortable. Would definitely stay there again.
Stayed 7 nights in Feb 2024
Response from Manager on 5 Mar 2024
Hello Deana, Thank you for sharing your feedback with us. We are pleased to hear you enjoyed your stay, our convenient location, and the amenities in the room. We appreciate your understanding with the fire alarm situation and apologize for any inconvenience caused. Our team always strives to provide a comfortable and clean environment for our guests. We look forward to welcoming you back in the future.

6/10 Okay

Raquel

Travelled with family
Liked: Staff & service
Our room did not smell "clean" but stale which was put off
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Hello Raquel, We appreciate your feedback and apologize for any inconvenience caused during your stay. We always strive to provide a fresh and welcoming environment for our guests. Please feel free to reach out to our management team so they can address your concerns directly. Your satisfaction is important to us, and we hope to welcome you back for a more pleasant experience.

10/10 Excellent

Mekka, Folcroft

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I loved the most was the quietness and the cleanliness of this hotel. The staff were amazing and so pleasant.
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Mekka,We're delighted to hear that you enjoyed the tranquility and cleanliness of our hotel, as well as the exceptional service provided by our staff. Your kind words mean a lot to us and we look forward to welcoming you back in the future.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very quiet
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello Michael,Thank you for sharing your feedback about our hotel. We're glad to hear that you found our property clean and enjoyed a tranquil stay. We strive to provide a relaxing environment for all our guests. We appreciate your valuable comments and hope to welcome you back in the future.

10/10 Excellent

Hasan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff, definitely made me feel welcome
Stayed 4 nights in Feb 2024
Response from Manager on 14 Feb 2024
Hello Hasan,Thank you for your kind feedback! We are delighted to hear that our staff provided you with a warm and welcoming experience during your stay. It's our priority to ensure that all guests feel at home while staying with us. Your satisfaction is important to us and we hope to have the pleasure of hosting you again in the future.

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Staff.
Stayed 2 nights in Feb 2024
Response from Manager on 14 Feb 2024
Hello Larry, Thank you for your kind words regarding our staff. We greatly appreciate your feedback and are thrilled to hear that our team made your stay enjoyable. We strive to provide exceptional service to all our guests and hope to welcome you back in the future.

10/10 Excellent

Andricus

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 3 nights in Feb 2024
Response from Manager on 9 Feb 2024
Hello Andricus,Thank you for your positive feedback regarding our staff. We're glad to hear that they were able to assist you during your stay. We hope to have the pleasure of welcoming you back in the future for another great experience at our hotel.

10/10 Excellent

Darlene

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place exceeded expectation.Strong point was staff always friendly and accommodating.
Stayed 6 nights in Jan 2024
Response from Manager on 6 Feb 2024
Hello Darlene,Thank you for sharing your positive experience at our hotel. We are delighted to hear that our staff provided exceptional service during your stay. Our team takes pride in being friendly and accommodating to ensure all guests enjoy their time with us. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice welcoming staff
Stayed 2 nights in Jan 2024
Response from Manager on 1 Feb 2024
Hello James,Thank you for your kind words regarding our clean facilities and friendly staff. We strive to provide a comfortable stay for all our guests. Should you have any further feedback or if there is anything we can assist you with, please feel free to reach out to our management team. We hope to welcome you back in the future for another positive experience.

10/10 Excellent

Janetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star for us! The location was great for many different shops, restaurants, and easy access to the highway for travel. Stayed 2 nights over the weekend for local sporting events and couldn't have been more pleased. I wasn't expecting much based on reviews, but I have to say it definitely was different. Staff from the time we walked in was pleasant and friendly. Pleasant and cheerful greeting each time they saw us. Helpful with local area recommendations as well. Rooms were clean, and staff was accommodating whe. We thought the TV didn't work (just needed reset) or extra blankets and towels. Breakfast was to be served at 7, and it was hot and ready. Thankfully, since we were headed out just at that time for our event. Hot eggs, bacon, and waffles were perfect. Definitely recommend it and would stay here again
Response from Manager on 1 Feb 2024
Hello Janetta,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that our location was convenient for you and that you found our staff to be pleasant and friendly throughout your stay. It's great to know that our team was able to provide helpful local area recommendations, and that your room was clean and comfortable. We're also glad you enjoyed our hot breakfast options. We appreciate your recommendation and look forward to welcoming you back in the future.

6/10 Okay

Gertrude

Liked: Cleanliness
Friendly staff. In pm, staff need to present themselves better in appearance. Clean rooms and bath. need more pillows for sofa bed. Average. Breakfast decent. Needsmore fruits.
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Gertrude, Thank you for taking the time to share your feedback. We appreciate your kind words about our friendly staff and clean rooms. Regarding the appearance of our staff, we'll pass your comment to our management team for their review. We'll also consider your suggestion for more pillows for the sofa bed. We're glad you found our breakfast decent, and we'll take note of your request for more fruit options. We hope to welcome you back in the future for a better experience.

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very courteous. They were very friendly and accommodating considering the circumstances of the stay.
Stayed 5 nights in Jan 2024
Response from Manager on 1 Feb 2024
Hello Rachel,Thank you for your kind words about our staff. We strive to provide excellent service and we appreciate your recognition of their friendliness and accommodation. We value our guests' feedback and hope to welcome you back in the future for an even more enjoyable stay.

2/10 Terrible

Elizandra

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had reserved a room, they gave me a worst room, the room had a horrible stench. If I wasn't so tired at the moment I would have switched hotels
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Elizandra,We apologize for any inconvenience you may have experienced during your stay with us. We appreciate your feedback and will address the issue internally. We strive to ensure all our guests have a pleasant experience and we regret that we did not meet your expectations on this occasion. Please feel free to reach out to our management team directly to further discuss your concerns.

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at if you’re looking for a clean, safe, and well maintained building with friendly and helpful staff for a great price. In a good location, walking distance to the mall, 25-30 mins from downtown Norfolk and ODU’s campus. Lots of restaurants right around it, walking and driving distances both. No complaints at all about this property or the area. Would recommend!
Stayed 1 night in Jan 2024
Response from Manager on 16 Jan 2024
Hello Sara,Thank you so much for your positive review! We are thrilled to hear that you found our hotel to be clean, safe, and well maintained. Our staff works hard to provide friendly and helpful service to our guests. We're glad that you enjoyed our convenient location, with nearby shopping, restaurants, and easy access to downtown Norfolk and ODU's campus. Your recommendation means a lot to us and we hope to welcome you back soon!

10/10 Excellent

Susan

Stayed 1 night in Jan 2024
Response from Manager on 16 Jan 2024
Hello Susan,Thank you for choosing our hotel for your recent stay. We are thrilled to hear that you had a wonderful experience with us. If there is anything else we can assist you with, please feel free to reach out. We hope to have the pleasure of welcoming you back in the future.

6/10 Okay

tiara

Travelled with partner
Disliked: Amenities
It was okay
Stayed 2 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello tiara, Thank you for your feedback. We appreciate you taking the time to share your experience with us. If there's anything specific you would like us to address, please let us know. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

6/10 Okay

Kendra

Stayed 3 nights in Dec 2023
Response from Manager on 23 Jan 2024
Hello Kendra, Thank you for choosing our hotel for your recent stay. We appreciate you taking the time to rate your experience with us. If you have any further feedback or concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future for an even better stay.

6/10 Okay

Brandon

Stayed 2 nights in Dec 2023
Response from Manager on 17 Jan 2024
Hello Brandon, We're sorry to hear that your stay with us was not completely satisfactory. We value your opinion and invite you to contact us directly to share any specific feedback you may have. Our team is always eager to make improvements based on guest experiences. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

10/10 Excellent

Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and very helpful staff. Property was clean and that’s an understatement. Would recommend for anyone to stay with family or without. Extremely satisfied and the price was very very very reasonable. A all the way around.
Stayed 2 nights in Dec 2023
Response from Manager on 29 Dec 2023
Hello Joseph,Thank you for taking the time to share your wonderful experience at our hotel! We are delighted to hear that our staff was helpful and that the property was exceptionally clean to your satisfaction. It means a lot that you recommend our hotel for both families and individuals. We strive to provide excellent service at a reasonable price and are glad that we met your expectations. We hope to welcome you back in the future for another outstanding stay!

8/10 Good

Stacy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Customer service needs revised
My company always stays here when we are hosting an event at the Patrick Henry mall. We love the location and it is very clean. My biggest issue is when I am there I have a service animal who is registered and I always have a problem when I am coming in to get my room. I come right through the front door and she is wearing her service dog tags, collar and vest. I honestly should not have to have the argument that it is against the law for them to tell me she cannot stay or try to charge me. She has never damaged anything or left a mess and I always clean up after her. I would rate 5 stars if I didn't have this issue. Then when I left her registration card instead of an apology for the trouble I get excuses and argued with on the company rules and regulations. Not good customer service.
Stayed 2 nights in Dec 2023
Response from Manager on 23 Dec 2023
Hello Stacy, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We value all of our guests, including those with service animals, and we strive to comply with all applicable laws and regulations. We appreciate your input and will review our procedures to ensure a smoother check-in process for guests with service animals in the future. Your comments are important to us and we hope to have the opportunity to welcome you back for a more satisfactory experience.

8/10 Good

Alexus

Stayed 4 nights in Dec 2023
Response from Manager on 23 Dec 2023
Hello Alexus,Thank you for choosing our hotel for your stay! We appreciate your review and would love to hear any feedback you have. Please feel free to reach out to us with any comments or suggestions so we can continue to provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Maria,Thank you for staying with us! We are thrilled to hear that you had a fantastic experience at our hotel. We strive to provide exceptional service and ensure our guests have a wonderful stay. We look forward to welcoming you back in the future.

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Manager on 16 Dec 2023
Hello Benjamin,We appreciate you choosing to stay with us and thank you for your review. If you have any specific feedback or concerns regarding your stay, we encourage you to kindly reach out to our hotel directly. We value your input and will use it to continually improve our services. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Cathy

Stayed 2 nights in Dec 2023
Response from Manager on 14 Dec 2023
Hello Cathy,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.

8/10 Good

Miriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice. The front desk people were friendly. The lady in charge of the breakfast was very nice! My only concern is the marihuana smell coming from other rooms. I will not stay there again until the property goes 100 percent smoke free.
Stayed 2 nights in Dec 2023
Response from Manager on 13 Dec 2023
Hello Miriam,Thank you for taking the time to provide us with your feedback. We're delighted to hear that you found our hotel and staff pleasant. We apologize for any inconvenience caused by the smell you experienced during your stay. While we do not have control over the actions of other guests, we will share your concerns with our management team for their consideration. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Rhonda

Stayed 2 nights in Dec 2023
Response from Manager on 28 Dec 2023
Hello Rhonda,We're sorry to hear that you had a less than satisfactory experience with us. Please reach out to our hotel directly so we can address any concerns you may have had during your stay. Your feedback is valuable to us and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

KY

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice for a short stay
Stayed 2 nights in Dec 2023
Response from Manager on 7 Dec 2023
Hello KY,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found your stay enjoyable. If you have any feedback or suggestions, please feel free to share them with us. We appreciate your business and hope to welcome you back in the future.

10/10 Excellent

katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Hello katrina,We are delighted to hear that you had a wonderful stay at our hotel! It was a pleasure having you as our guest, and we're thrilled that you enjoyed your experience. With a wonderful 5 star review, you made our day. We hope to welcome you back soon for another fantastic stay!

4/10 Poor

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on 2 Dec 2023
Hello Veronica, We apologize if your stay did not meet your expectations. We encourage you to reach out to us directly so that we may address any concerns you may have had during your visit. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Marie

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room, staff was professional and pleasant. Very impressed that the gentleman that checked us in remembered my name and room number when he saw me in the lobby the next morning.
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Marie,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our room comfortable and our staff professional and pleasant. It's wonderful to know that our team member made a lasting impression by remembering your name and room number. We appreciate your kind words and hope to welcome you back soon.

4/10 Poor

M

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lumpy mattress and pillows. 2nd. Floor rm.209 Noisy
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello M, We appreciate you taking the time to share your experience with us. We apologize for any inconvenience caused by the condition of the mattress and pillows in your room. Our team strives to provide a comfortable stay for all our guests, and we will address your concerns with our housekeeping department. Should you have any further queries or if there is anything else we can assist you with, please contact our management directly.

10/10 Excellent

Keidra, Williamsburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always friendly and accommodating. I enjoy my stay here each time im in town.
Stayed 3 nights in Nov 2023
Response from Manager on 29 Nov 2023
Hello Keidra,Thank you for your kind words about our friendly and accommodating staff. We're delighted to hear that you consistently enjoy your stays with us whenever you're in town. It's our pleasure to provide a positive experience for our guests. We look forward to welcoming you back again in the future.

10/10 Excellent

Ismael

Stayed 1 night in Nov 2023
Response from Manager on 16 Dec 2023
Hello Ismael,We truly appreciate your perfect rating! We are thrilled to hear that you had a wonderful stay with us. Our team works hard to provide exceptional service and ensure each guest has a memorable experience. If there is anything else we can do for you in the future, please don't hesitate to reach out. We look forward to welcoming you back!

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need a sign by Jefferson Avenue to make it easier to locate
Stayed 3 nights in Nov 2023
Response from Manager on 29 Nov 2023
Hello Mark,Thank you for bringing this to our attention. We appreciate your feedback and will certainly consider your suggestion regarding a sign on Jefferson Avenue to improve our hotel's visibility. It is through valuable comments like yours that we can continue to enhance our guests' experience.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
Very friendly staff and attentive - room was very clean and comfortable - breakfast was plentiful and fresh - highly recommend
Stayed 2 nights in Nov 2023
Response from Manager on 21 Nov 2023
Hello Paul,Thank you for your kind review! We're thrilled to hear that our friendly staff and clean, comfortable rooms impressed you. It's great to know that you enjoyed our plentiful and fresh breakfast. We appreciate your recommendation!

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Room was clean. Breakfast was adequate.
Stayed 2 nights in Nov 2023
Response from Manager on 21 Nov 2023
Hello James,We're glad to hear that our staff made your stay pleasant and that you found your room to be clean. It's also great to know that you found our breakfast to be adequate. Thank you for your feedback!

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the price
Night manager waa very acommadating. Hotel was great and the price was great.
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Hello Cathy,Thank you for your positive feedback! We are delighted to hear that you had a great stay at our hotel and found our night manager to be accommodating. We appreciate your kind words about our pricing as well. Should you have any future travel plans, we would be honored to welcome you back as our guest.

4/10 Poor

Barrington

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that there were no bath towels available to shower with in the morning. I was told the towels were in the dryer. The housekeeping staff did not speak English.
Stayed 4 nights in Nov 2023
Response from Manager on 19 Nov 2023
Hello Barrington,Thank you for bringing this matter to our attention. We apologize for any inconvenience you experienced regarding the availability of bath towels and communication with our housekeeping staff. We understand this is not the level of service we strive to provide. We truly value your feedback and will address these concerns to ensure a more satisfying experience for future guests.

4/10 Poor

Robert

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on 16 Nov 2023
Hello Robert,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

10/10 Excellent

maynor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, clean, good service.
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello maynor,Thank you for taking the time to share your positive feedback on our breakfast, cleanliness, and service. It's great to hear that you had a good experience during your stay with us. We strive to deliver exceptional service and we're glad we could meet your expectations. We appreciate your support and hope to welcome you back in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Manager on 14 Nov 2023
Dear Guest,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

8/10 Good

Nautica

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Hello Nautica,Thank you for sharing your feedback with us. We appreciate you taking the time to review your recent stay, and we apologize if your experience did not meet your expectations. We encourage you to reach out to our management team directly to discuss your concerns. We value your input and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Terence

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Manager on 9 Nov 2023
Hello Terence,Thank you for sharing your high rating of our hotel! We're thrilled to hear that your experience surpassed your expectations. We hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Christine

Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Christine,We're thrilled to hear that you had such an amazing experience during your stay with us! We strive to provide exceptional service and create unforgettable memories for our guests. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back again soon for another fantastic stay!

4/10 Poor

David

Business traveller
Liked: Cleanliness
People seemed to congregate at the check-in desk and were noisy until 4:00 AM! The room HVAC unit was also extremely loud and kept cycling on/off about every 30 minutes. These two issues combined made it almost impossible to get any sleep.
Stayed 1 night in Nov 2023
Response from Manager on 5 Nov 2023
Hello David,We apologize for any inconvenience you experienced during your stay. We strive to maintain a peaceful atmosphere in our hotel and regret that some guests were disruptive. Our HVAC units are regularly inspected, but we appreciate you bringing this to our attention. We value your feedback and will address these matters internally.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms friendly staff
Stayed 1 night in Nov 2023
Response from Manager on 5 Nov 2023
Hello Thomas,Thank you for your kind feedback! We are delighted to hear that you found our rooms clean and our staff friendly. It was a pleasure having you as our guest and we hope to welcome you back in the future for another great stay.