Exterior

Reviews of Holiday Inn Express Newport North - Middletown, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 529 out of 1004 reviews" "
Rating 8 - Good. 324 out of 1004 reviews" "
Rating 6 - Okay. 94 out of 1004 reviews" "
Rating 4 - Poor. 45 out of 1004 reviews" "
Rating 2 - Terrible. 12 out of 1004 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew, Wallingford

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Holiday Inn Express I’ve stayed in. Spacious room, clean, nice looking lobby and hallways. Great buffet breakfast. Most courteous and pleasant staff.
Stayed 4 nights in Mar 2024
Response from Joe Downing GM on 26 Mar 2024
Thank you! The team that we have here is excellent, and I will be sure to share your kind words with everyone! We hope to see you again soon!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prices where extremely affordable. Staff was incredibly kind and helpful. The area around the hotel was quiet and safe.
Stayed 2 nights in Mar 2024
Response from Joe Downing GM on 18 Mar 2024
Thank you so much! We are so glad you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Oludotun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the whole package.
Stayed 2 nights in Mar 2024
Response from Joe Downing GM on 15 Mar 2024
Thank you! This is wonderful to hear! Much appreciated!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
One the i wasn't satisfied with was that the water took too long to get warm and even then, wasn't warm enough for me.
Stayed 2 nights in Mar 2024
Response from Joe Downing GM on 8 Mar 2024
Thank you for staying with us! Also, thank you for your patience! This is something we are actively addressing and will have remedied ASAP!

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find. Fast checkin. Shopping close by
Stayed 1 night in Mar 2024
Response from Joe Downing GM on 3 Mar 2024
Thank you! We hope to see you again! Safe travels!

4/10 Poor

RODRIGUE

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Heat no working
Stayed 2 nights in Feb 2024
Response from Joe Downing GM on 2 Mar 2024
Apologies once again for this inconvenience. The room temperature does in fact struggle to go beyond 78 degrees as you requested. We wish you safe travels and all the best.

6/10 Okay

Manzar

Travelled with partner
Liked: Cleanliness, staff & service
Hotel did not have smart TV such an old style tv. We never watched any of our Netflix series. It has so boaring. I would not recommend anyone because does not have smart TV and nobody watch cable now a days.
Stayed 1 night in Feb 2024
Response from Joe Downing GM on 2 Mar 2024
We are so sorry for your experience with us. We definitely understand your frustration, we will look into updating our TV's to smart TV's in the near future.

10/10 Excellent

Toni

Stayed 1 night in Feb 2024
Response from Sean Connolly (AGM) on 21 Mar 2024
Thank you! We're thrilled that you enjoyed your stay. We hope to welcome you back in the future!

10/10 Excellent

Samanntha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Wish the breakfast had some gluten free options but overall good food experience.
Stayed 2 nights in Feb 2024
Response from Joe Downing GM on 22 Feb 2024
Thank you for staying with us! We will definitely look into adding GF options. Thank you once again!

8/10 Good

Harold Flanagan

Liked: Cleanliness, amenities
Friendly staff, ok breakfast, only thing bad was elevator broken the whole time
Stayed 5 nights in Feb 2024
Response from Joe Downing GM on 19 Feb 2024
Thank you for staying with us and we are glad you enjoyed! The elevator is due to be back running this week! Thank you for your patience!

10/10 Excellent

Luz

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
So clean
Stayed 1 night in Feb 2024
Response from Joe Downing GM on 11 Feb 2024
Thank you! So happy you enjoyed!

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Joe Downing GM on 24 Jan 2024
Thank you! We hope to see you again!

4/10 Poor

ODanna

Stayed 1 night in Jan 2024
Response from Joe Downing GM on 13 Feb 2024
Thank you!

10/10 Excellent

zane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close to restaurants and mall.....Very convenient and ideal location...Not to mention a movie theater close by,although small.
Stayed 3 nights in Jan 2024
Response from Joe Downing GM on 24 Jan 2024
Thank you for staying with us! We are glad you found our location to be convenient! We hope to see you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Joe Downing GM on 22 Jan 2024
Thank you! We are so happy that you enjoyed your stay!

10/10 Excellent

Sherilynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very reasonable and so close to Downtown Newport. Just a 10 minute drive. Very clean and welcoming staff
Stayed 1 night in Dec 2023
Response from Joe Downing GM on 7 Jan 2024
Thank you for your kind words, and we look forward to seeing you again! Safe Travels!

10/10 Excellent

Guotao

Stayed 1 night in Dec 2023
Response from Joe Downing GM on 1 Jan 2024
Thank you! We hope to see you again! Happy New Year!

8/10 Good

meliza

Stayed 1 night in Dec 2023
Response from Joe Downing GM on 22 Jan 2024
Thank you kindly! I hope you truly enjoyed your stay!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joe Downing GM on 29 Dec 2023
Thank you! We hope to see you again!

10/10 Excellent

Trevor

Stayed 2 nights in Dec 2023
Response from Joe Downing GM on 22 Dec 2023
Thank you! Happy Holidays!

8/10 Good

Deb

Travelled with family
Liked: Staff & service
Needs renovating
Stayed 3 nights in Dec 2023
Response from Joe Downing GM on 16 Dec 2023
Thank you for staying with us! We hope to see you again soon! We look forward to future renovations!

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Joe Downing GM on 11 Dec 2023
Thank you! We hope to see you again!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast everyday, great coffee all the time. Very nice indoor pool.
Stayed 6 nights in Nov 2023
Response from Joe Downing GM on 28 Nov 2023
Thank you kindly! We truly appreciate you staying with us, and we are so happy you enjoyed it!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Joe Downing GM on 28 Nov 2023
Thank you! Happy Holidays!

10/10 Excellent

Ryan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was great gym was great breakfast was good
Stayed 2 nights in Nov 2023
Response from Joe Downing GM on 28 Nov 2023
Love to hear this! Thank you so much! We hope to see you again!

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay again. Everything was perfect. I love the dove soaps provided also.The front desk members were friendly and helpful. The food service was magnificent. The woman there made sure to greet everybody entering and keep the food coming. Very enjoyable hotel.
Stayed 2 nights in Nov 2023
Response from Joe Downing GM on 24 Nov 2023
Firstly, we are flattered by your great review. Thank you so much for sharing that with us. We truly appreciate having you as a guest. I will share your kind words with the team, and we look forward to seeing you again!

10/10 Excellent

Taksha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Joe Downing GM on 21 Nov 2023
Thank you! We hope to see you again soon! Safe travels!

8/10 Good

Teresa, McBain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I had was that I reserved a handicap accessible room and I am not sure what they thought made that room handicap accessible other than the little notification on the door. It was a tub shower not a walk-in and no chair in it. When I called the front desk, they did bring one up but still not easy to get in and out. Other than that it was good.
Stayed 3 nights in Nov 2023
Response from Joe Downing GM on 20 Nov 2023
We are so sorry for this inconvenience. We are actively pursuing solutions to this issue. Thank you for your patience in this matter, and we hope to see you again soon!

10/10 Excellent

Shari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here because we have family in the area. There is easy access to Middletown and Newport. There are many eating places nearby.
Stayed 2 nights in Nov 2023
Response from Joe Downing GM on 20 Nov 2023
Thank you so much for staying with us! We appreciate your kind words! We hope to see you again!

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel. Super clean and pretty rooms. Comfortable bed. Lots of tv channels. Great free breakfast. Friendly and helpful employees.
Stayed 2 nights in Nov 2023
Response from Joe Downing GM on 17 Nov 2023
Love to hear this! Thank you so much! So happy to hear that you enjoyed your time, safe travels!

10/10 Excellent

jahidul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very welcoming and rooms are great.
Stayed 1 night in Nov 2023
Response from Joe Downing GM on 16 Nov 2023
Love to hear this! Thank you so much and we hope to see you again!

10/10 Excellent

Pamela, Middletown

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was clean & had hot water too
Stayed 2 nights in Nov 2023
Response from Joe Downing GM on 13 Nov 2023
Thank you so much for staying with us, and we are very pleased to learn that you enjoyed your stay!

8/10 Good

guillermo ian

Stayed 2 nights in Nov 2023
Response from Joe Downing GM on 28 Nov 2023
Thank you! Happy Holidays!

2/10 Terrible

Ryan

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Joe Downing GM on 11 Nov 2023
We are so frightfully sorry for your sub-par experience. We hope to remedy this for the next time around. Safe travels and best wishes.

10/10 Excellent

MILENA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great costumer service!
Stayed 1 night in Oct 2023
Response from Joe Downing GM on 30 Oct 2023
Thank you! We look forward to seeing you again!

10/10 Excellent

Ramesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with breakfast. Closer to shops and restaurants.
Stayed 2 nights in Oct 2023
Response from Joe Downing GM on 6 Nov 2023
Thank you! We hope to see you again!

8/10 Good

Maria

Stayed 1 night in Oct 2023
Response from Joe Downing GM on 11 Nov 2023
Thank you! Safe travels!

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff. Breakfast was good, eggs seemed cooler than I like, rooms were outstanding. Again great staff very helpful.
Stayed 2 nights in Oct 2023
Response from Joe Downing GM on 17 Oct 2023
Thank you so much for staying with us and we are thrilled to know you enjoyed your stay! We hope to see you again sometime in the future!

8/10 Good

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Joe Downing GM on 16 Oct 2023
Thank you! We hope to see you again!

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, accommodating staff. Comfortable rooms.
Stayed 1 night in Oct 2023
Response from Joe Downing GM on 13 Oct 2023
We are so happy to hear this, thank you so much for staying with us and we look forward to your return!

8/10 Good

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time visiting Newport RI and was conveniently located for easy access to downtown.
Stayed 2 nights in Oct 2023
Response from Joe Downing GM on 10 Oct 2023
Love to hear it! Thank you for staying with us!

8/10 Good

Jessica

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Joe Downing GM on 25 Sept 2023
Thank you kindly for staying with us! We wish you safe travels and we hope to see you again.

10/10 Excellent

Annette

Stayed 1 night in Sep 2023
Response from Joe Downing GM on 13 Oct 2023
Thank you! All the best to you and we hope to see you soon!

10/10 Excellent

Fanny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Joe Downing GM on 8 Sept 2023
We appreciate you as a guest, and we hope to see you again!

8/10 Good

Jahayra

Liked: Staff & service, property conditions & facilities, room comfort
Good service nice staff
The staff was great. The overall cleanliness of the room was tough.
Stayed 2 nights in Sep 2023
Response from Joe Downing GM on 8 Sept 2023
Apologies, we hold ourselves to a higher standard than that, and we are sorry to have fallen short of that. We hope to have another chance to remedy that sub-standard experience. Safe travels!

8/10 Good

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Joe Downing GM on 5 Sept 2023
Thank you for staying with us! We hope to see you again!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff, good breakfast and coffee, clean rooms
Stayed 2 nights in Aug 2023
Response from Greg - AGM on 3 Sept 2023
Thank you for your feedback, and positive review. We’re so happy to hear you enjoyed your stay with us here in Middletown, RI. Please let us know when you’re back in town, we’d love to host you again.

8/10 Good

Vinny

Stayed 2 nights in Aug 2023
Response from Joe Downing GM on 28 Aug 2023
Thank you for staying with us!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff! Rooms clean.
Stayed 1 night in Aug 2023
Response from Joe Downing GM on 28 Aug 2023
Thank you for staying with us! We are so happy you enjoyed your stay!

8/10 Good

christine

Stayed 3 nights in Aug 2023
Response from Joe Downing GM on 5 Sept 2023
Thank you for staying with us! We hope to see you again!