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Best Holiday Inn Express I’ve stayed in. Spacious room, clean, nice looking lobby and hallways. Great buffet breakfast. Most courteous and pleasant staff.
Matthew
Stayed 4 nights in Mar 2024
Response from Joe Downing GM on 26 Mar 2024
Thank you! The team that we have here is excellent, and I will be sure to share your kind words with everyone! We hope to see you again soon!
Apologies once again for this inconvenience. The room temperature does in fact struggle to go beyond 78 degrees as you requested. We wish you safe travels and all the best.
6/10 Okay
Manzar
Travelled with partner
2 Mar 2024
Liked: Cleanliness, staff & service
Hotel did not have smart TV such an old style tv. We never watched any of our Netflix series. It has so boaring. I would not recommend anyone because does not have smart TV and nobody watch cable now a days.
Manzar
Stayed 1 night in Feb 2024
Response from Joe Downing GM on 2 Mar 2024
We are so sorry for your experience with us. We definitely understand your frustration, we will look into updating our TV's to smart TV's in the near future.
10/10 Excellent
Toni
21 Feb 2024
Toni
Stayed 1 night in Feb 2024
Response from Sean Connolly (AGM) on 21 Mar 2024
Thank you! We're thrilled that you enjoyed your stay. We hope to welcome you back in the future!
I would definitely stay again. Everything was perfect. I love the dove soaps provided also.The front desk members were friendly and helpful. The food service was magnificent. The woman there made sure to greet everybody entering and keep the food coming. Very enjoyable hotel.
Sheila
Stayed 2 nights in Nov 2023
Response from Joe Downing GM on 24 Nov 2023
Firstly, we are flattered by your great review. Thank you so much for sharing that with us. We truly appreciate having you as a guest. I will share your kind words with the team, and we look forward to seeing you again!
The only issue I had was that I reserved a handicap accessible room and I am not sure what they thought made that room handicap accessible other than the little notification on the door. It was a tub shower not a walk-in and no chair in it. When I called the front desk, they did bring one up but still not easy to get in and out. Other than that it was good.
Teresa
Stayed 3 nights in Nov 2023
Response from Joe Downing GM on 20 Nov 2023
We are so sorry for this inconvenience. We are actively pursuing solutions to this issue. Thank you for your patience in this matter, and we hope to see you again soon!
I highly recommend this hotel. Super clean and pretty rooms. Comfortable bed. Lots of tv channels. Great free breakfast. Friendly and helpful employees.
Lynn
Stayed 2 nights in Nov 2023
Response from Joe Downing GM on 17 Nov 2023
Love to hear this! Thank you so much! So happy to hear that you enjoyed your time, safe travels!
10/10 Excellent
jahidul
Travelled with family, Travelled with family and small children
The staff was great. The overall cleanliness of the room was tough.
Jahayra
Stayed 2 nights in Sep 2023
Response from Joe Downing GM on 8 Sept 2023
Apologies, we hold ourselves to a higher standard than that, and we are sorry to have fallen short of that. We hope to have another chance to remedy that sub-standard experience. Safe travels!
Great friendly staff, good breakfast and coffee, clean rooms
Michelle
Stayed 2 nights in Aug 2023
Response from Greg - AGM on 3 Sept 2023
Thank you for your feedback, and positive review. We’re so happy to hear you enjoyed your stay with us here in Middletown, RI. Please let us know when you’re back in town, we’d love to host you again.