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Reviews of Holiday Inn Express Newport Beach, an IHG Hotel

3 out of 5
Holiday Inn Express Newport Beach, an IHG Hotel
2300 West Coast Highway, Newport Beach, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 676 out of 1002 reviews" "
Rating 8 - Good. 226 out of 1002 reviews" "
Rating 6 - Okay. 52 out of 1002 reviews" "
Rating 4 - Poor. 27 out of 1002 reviews" "
Rating 2 - Terrible. 21 out of 1002 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant surprise walking in—very clean and comfortable. Everyone was incredibly helpful.
Stayed 1 night in May 2024

10/10 Excellent

Amelia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean, cared for, bright and sunny and friendly helpful staff.
Stayed 5 nights in May 2024

6/10 Okay

Dreanna

Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
The quality you expect from a holiday inn.
Stayed 1 night in May 2024

6/10 Okay

Magnolia, Denver

Stayed 1 night in May 2024

10/10 Excellent

CHRISTINA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
DeShawn was very informative and helpful. Thank you for the stay!
Stayed 1 night in May 2024

8/10 Good

Mary Anne, Manteca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised with everything at Holiday Inn express. My biggest issue was with their TV remote and system that they use. It was very hard to be able to get onto any channel from their guide. They absolutely need to change this. Otherwise, everything was clean and comfortable.
Stayed 2 nights in May 2024

4/10 Poor

Daleon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

8/10 Good

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room very clean, staff excellent
Stayed 1 night in May 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Yonadav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at Holiday Inn Express! It was such a pleasant experience. Comfortable room and service, and good breakfast. The area was amazing too!
Stayed 4 nights in May 2024

8/10 Good

perry

Business traveller
Liked: Cleanliness, staff & service, amenities
Noisy and shower not good
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent people very polite. Very clean. Great facilities
Stayed 1 night in May 2024

10/10 Excellent

Tom

Stayed 1 night in May 2024

10/10 Excellent

Velda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and very comfortable rooms
Stayed 1 night in May 2024

10/10 Excellent

Luke

Stayed 1 night in May 2024

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great value for money, lovely hotel in a good location, clean, friendly staff. Breakfast was included which is great, I would just say that the use of plastic cutlery/plates/bowls at breakfast made it feel quite cheap but breakfast itself was good, would recommend.
Stayed 1 night in May 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast, friendly staff, rooms were above average. We were very happy with our stay.
Stayed 3 nights in May 2024

4/10 Poor

Karol

Business traveller
Disliked: Amenities, property conditions & facilities
Terrible breakfast
Stayed 5 nights in Apr 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great
Stayed 3 nights in Apr 2024

8/10 Good

Ajit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place and conveniently located
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Stayed 2 nights in Apr 2024

6/10 Okay

Silvia, El Dorado Hills

Liked: Staff & service
Stayed 2 nights in Apr 2024

6/10 Okay

Silvia, El Dorado Hills

Travelled with family
Liked: Staff & service
Staff was friendly however the hotel was just average. The rooms were clean but some of the outlets did not work, and most of the equipment in the gym was broken .. 2 of the elliptical machines and 1 treadmill did not work. Location was good ... walking distance to most places.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kalyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The ease of access
Stayed 3 nights in Apr 2024

10/10 Excellent

KARI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 27 Apr 2024
Hello Kari,Thank you for staying with us. We appreciate your amazing review for your hotel. We hope to see you again soon.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible
Stayed 1 night in Apr 2024
Response from Raul on 21 Apr 2024
Hi Diana,I am happy to hear that you found our hotel accessible. We do our best to accommodate all needs and I am happy to hear that your needs were met here. Hope to see you again soon!

8/10 Good

Hollis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff
Stayed 1 night in Apr 2024
Response from Raul on 21 Apr 2024
Hi Hollis, Thank you for the kind review and kind remarks. We hope to see you again soon!

10/10 Excellent

Del

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can you say affordable? Nice decent property with great restaurants? Walkable newport beach there you go don't get any better
Stayed 1 night in Apr 2024

10/10 Excellent

Todd Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay!
Stayed 2 nights in Mar 2024
Response from Raul on 21 Apr 2024
Thank you so much for your review of our hotel. We are so happy to hear that you enjoyed your stay and we look forward to seeing you again. Sincerely,Raul, G. Operations Supervisor

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean well appointed room friendlystaff. Good bed. Big TV, loaded coffee machine. Not too glitzy not too economical, just perfect
Stayed 1 night in Apr 2024

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tina

Liked: Cleanliness, amenities, property conditions & facilities
Great stay a staff was very courteous and friendly. Close to everything! Would definitely stay again
Stayed 1 night in Apr 2024
Response from Raul on 15 Apr 2024
Hi Tina, thank you for sharing your experience at our hotel. I am glad you enjoyed your stay looking forward to seeing you soon.Sincerely,Raul GOperations Supervisor

10/10 Excellent

Gracesol, Clarenmont

Travelled with partner
Clean & quiet
Stayed 1 night in Apr 2024
Response from Raul on 15 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We take great pride with our hotel and are super appreciative of such a wonderful review. Thank you!Sincerely,Raul GuillenOperations Supervisor

8/10 Good

Daniel

Travelled with family
Liked: Amenities
Just need new rugs
Stayed 1 night in Apr 2024

10/10 Excellent

Mariko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Shelly

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Jeffrey, Rapid City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay-The night staff at the desk were exceptional
Stayed 1 night in Mar 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Laurie, Santa Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and efficient, breakfast was good, property was clean, it made for a comfortable stay.
Stayed 1 night in Mar 2024

6/10 Okay

Nicki

Travelled with partner
Liked: Staff & service, property conditions & facilities
The staff were very friendly. The bathroom tiles and grout could be a lot cleaner.
Stayed 2 nights in Mar 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Raul on 31 Mar 2024
Hi Zachary,We appreciate such a high review, and we are glad we met your standards. We look forward to seeing you again. Sincerely,Raul, GOperations Supervisor

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Early check in . All good.
Stayed 1 night in Mar 2024
Response from Raul on 31 Mar 2024
Hi Craig,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that we were able to get you in early. Have a nice day!Sincerely,Raul GOperations Supervisor

6/10 Okay

Cat

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
location is good. rooms not particularly clean--rug gritty & bathroom floor not clean. no room refresh (stayed 2 nights). Bad smell in the room. Staff friendly.
Stayed 2 nights in Mar 2024

10/10 Excellent

Angie M

Stayed 4 nights in Mar 2024

10/10 Excellent

william

Stayed 1 night in Mar 2024