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Reviews of Comfort Inn & Suites Newcastle - Oklahoma City

2.5 out of 5
Comfort Inn & Suites Newcastle - Oklahoma City
2337 N. Main Street, Newcastle, OK

Reviews

8.6

Excellent

Rating 10 - Excellent. 128 out of 241 reviews" "
Rating 8 - Good. 64 out of 241 reviews" "
Rating 6 - Okay. 30 out of 241 reviews" "
Rating 4 - Poor. 8 out of 241 reviews" "
Rating 2 - Terrible. 11 out of 241 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Bailin

Disliked: Staff & service, property conditions & facilities
-
Stayed 3 nights in Apr 2024
Response from Manager on 7 May 2024
Hello Bailin, We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Your comments will be shared with our team for further improvement. Should you have any future concerns, please don't hesitate to reach out to our management team directly.

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
When the tornado warnings and alerts came in they knew what to do and where to be safe in the hotel. great job!
Stayed 3 nights in Apr 2024
Response from Manager on 2 May 2024
Hello Anne, We're pleased to hear you felt secure during the tornado warnings at our hotel. Our team prioritizes the safety and well-being of our guests at all times. If you have any more feedback or questions, please don't hesitate to reach out.

6/10 Okay

Manuel

Business traveller
Liked: Cleanliness, staff & service, amenities
It was a decent day only the toilet ran, and it was kind of noisy
Stayed 1 night in Apr 2024
Response from Manager on 5 Apr 2024
Hello Manuel, We appreciate you sharing your feedback with us. Please feel free to contact our management team directly to discuss your experience in more detail. Your input helps us improve the quality of our services for all guests.

10/10 Excellent

Claribel

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on 7 Apr 2024
Hello Claribel,We are thrilled to hear you had a wonderful experience at our hotel! If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back soon!

6/10 Okay

Becky, Inola

Liked: Cleanliness
Disliked: Staff & service
Property was clean and the room was clean, the front desk clerk was not knowledgeable of the area and she was not friendly either.
Stayed 1 night in Mar 2024
Response from Manager on 3 Apr 2024
Hello Becky, We appreciate your feedback on the cleanliness of our property and room. We're sorry to hear about any inconvenience with the front desk clerk and will address this matter internally. Your comments help us improve our service for all future guests.

4/10 Poor

Deanna

Travelled with partner
Disliked: Staff & service, property conditions & facilities
For the price it could definitely use some paint and updates
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello Deanna, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments and understand that the condition of certain areas did not meet your expectations. We value your input as it helps us identify areas for improvement. We continuously strive to enhance our facilities and create a comfortable experience for our guests. We apologize for any inconvenience caused and hope to have the opportunity to welcome you back in the future.

8/10 Good

Angie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed staff was great and very accommodating.
Stayed 1 night in Jan 2024
Response from Manager on 6 Feb 2024
Hello Angie,We're delighted to hear that you found our beds comfortable and that our staff provided great service during your stay. It's always our goal to ensure our guests have a pleasant and accommodating experience. Thank you for taking the time to share your feedback with us. We value your support and hope to welcome you back in the future.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
meh
Chose this hotel as it was close to area we needed to be in, and other comfort inns were clean and comfortable. Not so with this one. While clean, it was not comfortable at all. Bed was rock hard and hurt my back. Pillows are small like throw pillows (what's up with that???) and very uncomfortable. Lots of damage in the room (mirror had black wear marks and was coming apart on the frame, gouges in the bathroom walls, most of the furniture had scrape marks and damage, bathroom vanity front was missing paint/stain from damage). Just not what was expected when paying almost $100 a night.
Stayed 3 nights in Jan 2024
Response from Manager on 1 Feb 2024
Dear Guest, Thank you for choosing our hotel for your stay. We apologize for any discomfort you experienced during your time with us. We appreciate your feedback regarding the bed and pillows, and we'll take this into consideration for future improvements. We're sorry for any inconvenience caused by the damage in your room and we will address these issues promptly. We strive to provide a satisfactory experience for all our guests and we appreciate you bringing these concerns to our attention.

10/10 Excellent

Hayley

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Manager on 23 Jan 2024
Hello Hayley,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a fantastic experience with us. We appreciate your support and hope to welcome you back in the future.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on 20 Jan 2024
Hello Tina,We are thrilled to hear that you had such a fantastic experience during your stay with us! We strive to provide exceptional service and it brings us joy to know that we exceeded your expectations. If you have any further feedback or comments, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back again in the future.

10/10 Excellent

Robin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at check-in was very kind
Stayed 1 night in Dec 2023
Response from Manager on 22 Dec 2023
Hello Robin,Thank you for your kind feedback about our check-in team. We strive to provide exceptional customer service and it's heartwarming to hear that our staff made a positive impression on you. We truly appreciate your recognition and hope to have the pleasure of welcoming you back in the future. Safe travels!

10/10 Excellent

Richard

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Richard,We are thrilled to hear that you had a fantastic experience during your stay at our hotel. We strive to provide exceptional service and create memorable moments for all our guests. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back soon for another wonderful stay.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Nov 2023
Response from Manager on 28 Nov 2023
Hello David,Thank you for taking the time to share your feedback regarding our hotel's location. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

10/10 Excellent

Stacy

Stayed 1 night in Nov 2023
Response from Manager on 25 Nov 2023
Hello Stacy,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. If you have any additional feedback or suggestions, feel free to reach out to us directly so we can continue to improve our services. We look forward to welcoming you back on your next visit!

2/10 Terrible

Abby

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Skip this one
Horrible. The HARDEST bed I have ever slept on. Both my husband and my backs hurt after 1 night. Also, their curtains are sheer so the BRIGHT street lights shine right into your room. They need solid curtains.The TV hardly worked as well.
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello Abby, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments and apologize for any inconvenience caused. We strive to provide comfortable accommodations for our guests, and we regret that your experience fell short of expectations. We will take your comments regarding the bed, curtains, and TV into consideration for future improvements. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 17 Nov 2023
Hello Allen,We greatly appreciate your 5-star rating! It's fantastic to hear that you had a great stay with us. Thank you for choosing our hotel for your visit and we hope to welcome you back in the future.

10/10 Excellent

Debra

Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Debra,We are thrilled to hear that you had a fantastic stay at our hotel! Our team aims to provide exceptional service and a memorable experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back again soon for another five-star experience!

10/10 Excellent

Jamie

Stayed 1 night in Nov 2023
Response from Manager on 25 Nov 2023
Hello Jamie,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience with us. If there is anything else we can assist you with in the future, please do not hesitate to reach out to us. We hope to welcome you back soon for another great stay.

8/10 Good

Lucinda

Stayed 2 nights in Oct 2023
Response from Manager on 21 Nov 2023
Hello Lucinda,Thank you for choosing to stay with us and for providing feedback about your recent stay. We appreciate your positive rating and are glad to hear that you had a mostly enjoyable experience. If there's anything else we can assist you with, please do not hesitate to contact us.

10/10 Excellent

Michelle

Liked: Property conditions & facilities
Quiet-clean
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Hello Michelle,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be quiet and clean during your stay. We strive to provide a relaxing and comfortable environment for all our guests. We hope to have the pleasure of welcoming you back again in the future.

10/10 Excellent

Raelynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello Raelynn,Thank you for taking the time to share your positive review! We are delighted to hear that you had a wonderful experience during your stay. Our team works hard to provide exceptional service and ensure our guests have a comfortable stay. We hope to welcome you back again soon for another enjoyable visit.

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello Dolores,Thank you so much for your kind rating! We're thrilled that you had such an exceptional experience during your stay at our hotel. We hope to welcome you back soon!

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 26 Oct 2023
Hello Isaac,Thank you for your outstanding rating! We are thrilled that you had such a fantastic experience at our hotel. We hope to welcome you back soon!

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop
Very comfy bed!!!! Clean & fresh room.
Stayed 1 night in Oct 2023
Response from Manager on 19 Oct 2023
Hello Allison,Thank you for your positive feedback! We're glad you found our beds comfy and enjoyed the cleanliness of the room. We hope to welcome you back soon!

10/10 Excellent

FRANCISCO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 2 nights in Sep 2023
Response from Manager on 18 Oct 2023
Hello FRANCISCO,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay and we will address your concerns. Please reach out to our customer service team for further assistance.

8/10 Good

Amandfa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish that you would offer some gluten free breakfast items as far as carbs go. I can't eat sausage or eggs so all I could have was juice and yogurt.
Stayed 1 night in Sep 2023
Response from Manager on 7 Oct 2023
Hello Amandfa,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our breakfast. We hope to see you again to deliver you with a 5 star experience.

6/10 Okay

Charisse

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The floors in the entry and bathroom where dirty. I had to wear my socks bc the floors were sticky. So gross
Stayed 2 nights in Sep 2023
Response from Manager on 28 Oct 2023
Hello Charisse,We apologise for any inconvenience caused. Please rest assured that we will make sure our cleaning standards are improved to provide a more pleasant experience for our guests.

10/10 Excellent

Scott, Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 3 Oct 2023
Hello Scott,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

2/10 Terrible

John

Stayed 1 night in Sep 2023
Response from Manager on 27 Sept 2023
Hello John, It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Sam, Claremore

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk moved her car and let my friend and I park our motorcycles under the awning to keep them out of the rain. She was the sweetest lady ever.
Stayed 1 night in Sep 2023
Response from Manager on 23 Sept 2023
Hello Sam,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our front desk. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay!
Everything about this hotel was wonderful! Amazingly nice people at the desk, room was huge and so clean, bed was comfy. Breakfast was great with lots of options. Just overall really good. Would def stay again.
Stayed 1 night in Sep 2023
Response from Manager on 13 Sept 2023
Hello Michelle,We appreciate the comments, especially with regards to your opinion of our bed and your comments about our breakfast. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay our overall experience was excellent the only complaint if we have one would be the height of the toilets in the rooms ,they're really low to the ground.
Stayed 2 nights in Sep 2023
Response from Manager on 6 Sept 2023
Hi Daniel,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Good

Melissa D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!!
Stayed 1 night in Sep 2023
Response from Manager on 4 Sept 2023
Hello Melissa D,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 29 Aug 2023
Hello Danny,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Shayn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 29 Aug 2023
Hello Shayn,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 Okay

Elsa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 26 Aug 2023
Hello Elsa,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly, the room was very clean,the pool was clean and very inviting, I will stay here again and would recommend it to my friends and family.
Stayed 2 nights in Aug 2023
Response from Manager on 11 Aug 2023
Hi Donna,We appreciate you sharing your kind recommendation. It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the location. We were visiting family in Oklahoma and going to different locations. The property was located right in the middle of where we needed to go. Also the staff was very nice and helpful. Full breakfast was wonderful.
Stayed 1 night in Aug 2023
Response from Manager on 8 Aug 2023
Hello Carolyn,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our staff and also our location. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 8 Aug 2023
Hello MICHAEL,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Makala

Travelled with family
Liked: Cleanliness, staff & service, amenities
I liked the location. I didn't like that some of the damaged items in the room were cheaply fixed.
Stayed 1 night in Jul 2023
Response from Manager on 31 Jul 2023
Hello Makala, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Good

Daymon, Denton

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly. About what you would expect from a comfort inn in Newcastle, Oklahoma.
Stayed 2 nights in Jul 2023
Response from Manager on 16 Jul 2023
Hello Daymon,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

8/10 Good

CHRIS

Stayed 1 night in Jun 2023
Response from Manager on 5 Jul 2023
Hello CHRIS,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly, and the room was very clean.
Stayed 2 nights in May 2023
Response from Manager on 20 Jun 2023
Hello David,Thank you for being a valued guest and for providing us the feedback regarding our staff and room. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 Good

CHRIS

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 2 nights in May 2023
Response from Manager on 21 Jun 2023
Hello CHRIS,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Please do consider us again on your next visit to the area.

8/10 Good

CHRIS

Business traveller
Liked: Cleanliness, property conditions & facilities
Room
Stayed 2 nights in May 2023
Response from Manager on 21 Jun 2023
Hello CHRIS,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our room. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

6/10 Okay

Kathleen

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room we got smelled like a smoking room that someone sprayed with room spray.
Stayed 1 night in May 2023
Response from Manager on 20 Jun 2023
Hello Kathleen, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

4/10 Poor

Sylvia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on 21 Jun 2023
Hello Sylvia,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Karla, Bates City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and well kept and the staff was very friendly.
Stayed 1 night in Apr 2023
Response from Manager on 20 Jun 2023
Hello Karla,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff and property. We hope to someday have another opportunity to host your stay.

10/10 Excellent

William

Stayed 1 night in Apr 2023
Response from Manager on 21 Jun 2023
Hello William,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

LaDonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean comfortable rooms
Stayed 2 nights in Mar 2023
Response from Manager on 20 Jun 2023
Hello LaDonna,We appreciate the time you have taken to bring to our attention your feedback with regards to our staff. I hope you will return to enjoy a memorable and exceptional experience.