Front of property

Reviews of U Hotel Fifth Avenue

3 out of 5
U Hotel Fifth Avenue
373 5th Ave, New York, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 306 out of 1000 reviews" "
Rating 8 - Good. 443 out of 1000 reviews" "
Rating 6 - Okay. 154 out of 1000 reviews" "
Rating 4 - Poor. 62 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Great Midtown Location!
Room was clean, but small (but we knew that going in!)...definitely convenient to the locations we knew we were going to be visiting in Manhattan
Stayed 2 nights in Oct 2022

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
The room was small and the bed could have been bigger, not helped by a large intrusive a/c unit. However it was spotlessly clean and the room was serviced each day. The location was perfect and reception staff friendly and helpful so overall we enjoyed our stay.
Stayed 2 nights in Aug 2022
Response from John on 2 Sept 2022
K,Thank you for taking the time out to share your experience. We're glad you enjoyed your visit with us.We have different type of rooms with different comfort levels. Please remind us when returning to the property so we can provide priority room assignment.We would love the window air conditioners to be less intrusive but NYC Department of Buildings will not permit them to be pushed outside. We are always looking at other options for future improvements.

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Franco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Front Desk Team on 8 May 2022
Dear Mr Franco Thank your for taking the time to give us a review. We really appreciate your time, and we are very glad you had a wonderfull stay. Hope to see you in the near future.

2/10 Terrible

Mackenzie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 2 nights in Apr 2022
Response from John, FOM on 2 Sept 2022
Mackenzie,Thank you for reviewing us. We appreciate your feedback. However, I don't think you were able to fully enjoy our hotel since you were unable to stay with us. Hopefully next time you visit NYC, we hope you actually give our comforts and customer service a try.

6/10 Okay

September

Stayed 1 night in Apr 2022

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
What would be expected
Stayed 1 night in Apr 2022
Response from Front Desk Team on 8 May 2022
Dear Ed We are very happy you found our hotel as you expected. Thank you for your review.

8/10 Good

Jessica

Stayed 2 nights in Apr 2022

8/10 Good

Kari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Great location. Most of staff friendly and helpful.
Stayed 1 night in Apr 2022
Response from Front Desk Team -carlos on 18 Apr 2022
Thanks Kari for taken the time to leave us a rate and comment, we really appreciate it. We are glad you have a nice stay with us., we hope to have you in our hotel in the future. Have a wonderfull day.

10/10 Excellent

Robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little spot!!! Wonderful people!
Stayed 1 night in Mar 2022
Response from Front Desk Team on 19 Apr 2022
Dear Mr Robin Thank you very much for taking the time t a rate the Hotel. We are glad you had a excelent stay.

10/10 Excellent

Izabella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2022
Response from Front Desk TEAM on 19 Apr 2022
Dear Mrs Izabelle We are very glad that you had an excellent stay at Uhotel. We also thank you for your rate. we appreciate it. Hope to have you in our hotel in the near future. Have a great day.

8/10 Good

Paris

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2021

8/10 Good

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 3 nights in Dec 2021
Response from Front Desk team on 11 Jan 2022
Hello Mrs Janine Thank you very much for your review. :)

8/10 Good

Dagoberto

Travelled with family
Liked: Cleanliness
Great… Logistics are
Stayed 3 nights in Dec 2021
Response from Front Desk Team on 18 Dec 2021
Thank you very much for taking the time in giving un a review, We are glad that you stayed with us. Merry Christmas, Happy Holidays

8/10 Good

Haibei

Business traveller
Liked: Staff & service, property conditions & facilities
Nice location, but the room is kind of small...
Stayed 1 night in Dec 2021
Response from Front Desk Team on 11 Jan 2022
Hello dear guest. We appreciate your review. Have an excellent 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was small, but it's ok.
Stayed 4 nights in Dec 2021
Response from Front Desk Team on 18 Dec 2021
Thank you very much for taken the time of writing a review for us. We appreciate. Thank you for stayed with us.

10/10 Excellent

Robert

Stayed 3 nights in Dec 2021
Response from Front Desk Team on 18 Dec 2021
Thank you very much for taken the time of writing a review for us. We appreciate. Thank you for stayed with us.

6/10 Okay

Yohannes

Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in Nov 2021
Response from Front Desk Team on 11 Jan 2022
Hello dear guest Thank you for your rating.

10/10 Excellent

Fabián

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hospitality that the front desk ppl had.
Stayed 3 nights in Nov 2021
Response from Front Desk Team on 11 Jan 2022
Hello Mr Fabian We appreciated your review. :) Have a great day

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that this property was walking distance to so many landmarks and attractions. I didn’t like how tiny the rooms were. Beds were comfortable as well as pillows. But, with luggage no walking space around room. TINY. Room was super clean, room AC seemed larger than the room! Staff was fantastic! I mean at the end of the day room is to sleep and if I think of it that way, it was perfect. Windows also small but you get a view of the back of the Empire State building.
Stayed 3 nights in Nov 2021
Response from Front Desk Team on 18 Dec 2021
Thank you very much for taken the time of writing a review for us. We appreciate. Thank you for stayed with us.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Convenient location in 5th Av. Very good service and attentive staff. Room was clean, comfortable queen bed, room on the small side. No place to hang coats, bags, etc.
Stayed 3 nights in Nov 2021
Response from Front Desk Team on 11 Jan 2022
Hello dear guest. Thank you for taking the time to giving us a review. We are glad you had a good stay in Uhotel. Have an excellent 2022

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money. Unbelievably friendly and helpful front desk staff
Stayed 4 nights in Nov 2021
Response from Front Desk TEAM on 11 Jan 2022
Hello Mrs Jessica Thank you very much for your review. and have a excellent 2022.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Front Desk Team on 11 Jan 2022
Thank you for your review. Have an excellent 2022

8/10 Good

Eugenio

Stayed 3 nights in Oct 2021

10/10 Excellent

daniel

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel & Staff
the staff and service was great great location and safe
Stayed 7 nights in Oct 2021
Response from Front Desk Team on 18 Dec 2021
Thank you very much for taken the time of writing a review for us. We appreciate. Thank you for stayed with us.

10/10 Excellent

Vibhor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location, hotel and its staff was great.
Stayed 4 nights in Oct 2021

8/10 Good

Michael, Las Vegas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Small property and very small room but very good location and excellent staff
Stayed 3 nights in Oct 2021

8/10 Good

Martin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property is at a great location near many popular spots. The pictures of the rooms are misleading though. I wanted a room with the larger windows because of the view and instead got a small window in the corner. Other than that, everything was great!
Stayed 4 nights in Oct 2021
Response from FD Team on 27 Oct 2021
Thank your , we appreciate your review.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Hotel U gives you a true NY feel. Great location for a day hike to Central Park, Time Square and Madison Square Gardens and next door to the Empire State Building. Great restaurants and food carts around every corner and a 3-5min Uber ride to practically any Broadway show or high end retailer you can imagine. The tiny 200 sq. ft. room provides a full size bed and full shower and really gives you that NY ‘Tiny house’ feel. The best part, unlike many NY hotels, Hotel U allows you crack open your window so you can really experience the sounds of NY too. If you only need a quick place to shower and sleep in NY, Hotel U is clean and the right price for you. And super sweet staff at this cute boutique hotel.
Stayed 3 nights in Oct 2021
Response from John, FOM on 2 Sept 2022
Thank you for detailing your experience in NYC and the U Hotel. You are correct! We are conveniently located in Midtown Manhattan close to many attractions, good restaurants and our massive public transportation system.Make sure to remind us on your next booking that you've stayed with us so we can provide priority room assignment.

2/10 Terrible

TAMIR

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Oct 2021

8/10 Good

Carmen Valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from The Uhotel Team on 24 Oct 2021
We really appreciate your review. We are glad you had a excellent stay.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
U Hotel is the BEST!
Love this hotel! What a find. I will be staying there again. Great customer service, love the sbux :) excellent location!
Stayed 2 nights in Oct 2021
Response from Uhotel Team on 20 Oct 2021
Mrs Margaret, thank you very much for staying with us, we are glad that you had a pleasant stay and thank you for your review. Hope to see you on your future travel to NYC. The Uhotel Team.

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
One very small window in room. Felt like a shoe box.
Stayed 3 nights in Oct 2021

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

6/10 Okay

Euan, Irvine

Disliked: Amenities
Stayed 6 nights in Oct 2021

8/10 Good

Luis

Liked: Cleanliness, staff & service
Stayed 6 nights in Sep 2021
Response from Uhotel Team on 20 Oct 2021
Thank you very much for taking the time to review Uhotel.

8/10 Good

Ariel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2021

10/10 Excellent

Charles Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms small, but nice.
Stayed 7 nights in Sep 2021

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was small but comfortable and clean. In a great part of Manhattan! The only thing that I would change is building security. Having to swipe with room key into elevator and stairs given the hotel is right off the steet would’ve made me feel safer.
Stayed 1 night in Sep 2021

10/10 Excellent

Grisel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is chic. Small but very comfortable. A block away from the Empire State Building and central to all public transportation. Staff was so welcoming and i will definately recommend and return.
Stayed 3 nights in Sep 2021

10/10 Excellent

Cuong

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is the best part. It is right downtown of Manhattan.
Stayed 5 nights in Sep 2021

4/10 Poor

Bria

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Sep 2021

8/10 Good

Katia M

Stayed 5 nights in Aug 2021

8/10 Good

Rowena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a typical property
Stayed 3 nights in Aug 2021

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the property simple. It wasn't too big and I had a good view of the area.
Stayed 4 nights in Aug 2021

10/10 Excellent

coralie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, great location logistically, safe neighborhood
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness of the hotel, the welcoming front desk staff, the very clean bathroom, excellent AC. The location and nearby Starbucks is a plus. The only thing I didn't like was that my room with queen was very small with little place to store clothes. Thank you.
Stayed 4 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021