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Reviews of GEM Hotel - Chelsea

3 out of 5
GEM Hotel - Chelsea
300 W 22nd Street, New York, NY

Reviews

7.8

Good

Rating 10 - Excellent. 281 out of 1000 reviews" "
Rating 8 - Good. 456 out of 1000 reviews" "
Rating 6 - Okay. 175 out of 1000 reviews" "
Rating 4 - Poor. 51 out of 1000 reviews" "
Rating 2 - Terrible. 37 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021

2/10 Terrible

Surasit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2021

2/10 Terrible

Diamond

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I got to the hotel on time for check in it was being renovated over so I didn’t get to go in this hotel so basically I completely got my money taken from you guys.
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2021

2/10 Terrible

Shak

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is not even active
Do not book
Stayed 1 night in Feb 2021

2/10 Terrible

Victoria

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Idk about this place
I couldn’t get in touch with the hotel because the number was not working. So I ended up not trusting the fact that they were even open
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very personable, friendly, and helpful, they really made the stay wonderful. Rooms were small, but clean and perfect for a stay in the city. We would stay there again.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The location of the Gem is great. The Forager store/restaurant right next door is handy although expensive. The room I had was clean and very small. I love the openable windows so I could get some fresh air. There was construction and noise and the roof was closed at the time of my visit and I was unaware prior to my arrival of these conditions.
Stayed 5 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020
Response from Hafeez Rehman - Front Office Supervisor on 19 Mar 2020
Hello Guest, Thank you for staying at the Gem Hotel. We hope you enjoyed your stay with us. We wish you all the best and hope to see you again on your next visit to NYC. Best Regards

10/10 Excellent

Traveler

Liked: Staff & service, amenities, property conditions & facilities
Good Chelsea location, cozy room, clean, great service.
Stayed 1 night in Mar 2020
Response from Hafeez Rehman - Front Office Supervisor on 19 Mar 2020
Dear Guest, Thank you for informing us about your recent stay at the Gem Hotel. It means a lot to know that many aspects were favorable throughout your stay, including our excellent location, cozy rooms, and friendly staff. Your satisfaction means everything to us, and we'd love the chance to welcome you back in the future. Hope to see you again! Best Regards

8/10 Good

Visitor, Uk

Liked: Staff & service
It is a very functional hotel and well situated. The rooms are tight for space and corridors very dark but it is clean and the shower is excellent. Staff are friendly and helpful.
Stayed 5 nights in Mar 2020
Response from Hafeez Rehman - Front Office Supervisor on 15 Mar 2020
Dear Guest, Thank you for your recent stay with us and for taking the time to share your feedback. We're delighted to hear that you welcomed our excellent location, as well as appreciated our clean accommodations and friendly staff.Thanks again, and we hope to have the pleasure of welcoming you back soon. Best Regards

8/10 Good

TM, Easton , MD

Travelled with partner
Liked: Cleanliness, staff & service
During my visit the roof top area was closed, and they had recently stopped providing free breakfast. We stayed Friday & Saturday night. Saturday morning is trash day on the block and it is a very loud process. The location is great, with easy access to PATH train and subway, but the "special view" just means more noise and less sleep
Stayed 2 nights in Mar 2020
Response from Hafeez Rehman - Front Office Supervisor on 15 Mar 2020
Dear TM, Thank you for staying at the Gem Hotel. We are pleased to know that you found our location very convenient, which provided access to some amenities and places to visit. .Please accept our apologies if you experienced any noise disturbance from the street. For future reference we also have rooms away from the street noise, and our staff is always happy to show you other available options. Should your travels bring you back to the city, we welcome you to stay at the gem Hotel again! Best Regards

8/10 Good

Jacques

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2020
Response from Hafeez rehman - Front Office Supervisor on 13 Mar 2020
Hello Jacques, Thank you for staying at the Gem Hotel. We hope you enjoyed your stay with us. We wish you all the best and hope to see you again on your next visit to US. Best Regards

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, would come again
Comfortable bed and room overall. Great helpful staff. Wonderful location, felt safe. Quiet at night for great sleep.
Stayed 3 nights in Feb 2020
Response from Hafeez Rehman - Front Office Supervisor on 5 Mar 2020
Dear Ellen, Thank you for informing us about your recent stay at the Gem Hotel. It means a lot to know that many aspects were favorable throughout your stay, including our excellent location, comfortable bed, and friendly staff. Your satisfaction means everything to us, and we'd love the chance to welcome you back in the future. Hope to see you again! Best Regards

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Hafeez Rehman - Front Office Supervisor on 5 Mar 2020
Dear Guest, Thank you for staying at the Gem Hotel. We hope you enjoyed your stay with us. We wish you all the best and hope to see you again on your next visit to NYC. Best Regards

8/10 Good

Chris, London

Liked: Cleanliness, staff & service
Decent no frills hotel in excellent location. Stayed in room 218 - close to a busy junction so you can feel & hear NYC life right out the window which was fine for me as I am use to city noise but not a room for light sleepers. Room for a single person is absolutely fine and well laid out. Liked the decor. Not sure about the bathroom door not be able to close basically if your sharing you will see the person you're with on the toilet and in 218 you defo had to close the curtains or the whole of 8 ave can see you! Had a few issues with the heating it was a cold February weekend and the room was freezing the first night. Realised that you control the heating yourself but found the system a bit complicated. Room ended up being either cold or super hot. Great location near subway for airport and can walked to west and greenwich village for nightlife and touristy midtown is easy jump on the subway. Much prefer it to the Times sq hotel options. Lots of restaurants, diners nearby and some good brunch places. Excellent choice for the LGBT traveller with a wide & good choice of gay nightlife nearby, Christopher St an easy 10 min walk and easy to get to hells kitchen as well. Walked around at 2am and felt perfectly safe Could see the empire state building from my window
Stayed 4 nights in Feb 2020
Response from Hafeez Rehman - Front Office Supervisor on 4 Mar 2020
Dear Chris, Thank you for staying at the Gem Hotel. Being strategically located is the primary reason why the Gem Hotel is the go-to place for most travelers. Thus, we are glad that our unparalleled convenience to major establishments and various modes of transportation suited your travel needs. We are also glad to hear that room and beautiful view of Empire State building from your room window added to your experience. It was a pleasure to serve you, and we look forward to seeing you again to exceed your recent experience. Best Regards

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The front desk person Riley was amazing...warm and welcoming and helpful. Comfy bed but very small room. Will go for bigger one next time.
Stayed 1 night in Mar 2020
Response from Hafeez Rehman - Front Office Supervisor on 4 Mar 2020
Dear Guest, We want everyone who stays at the Gem Hotel to have an excellent visit so we're happy to hear that was the case with you. Thank you for your compliments on our amazing service and comfortable beds. It would be a pleasure to host you again should you be back in the city! Best Regards

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
It was okay, but a little small and cold. Great location and price though.
Stayed 2 nights in Feb 2020
Response from Hotel Management on 2 Mar 2020
Dear Guest, Thank you for your review. It's wonderful to know that you could make the most of our convenient location at an affordable price. Perhaps during your next NYC trip, we can invite you to one of our internal superior queen rooms for more a little more space and warmth! It would be our pleasure to welcome you back!

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
My only comment would be the size of the rooms..ours was very small. Nice bathroom
Stayed 4 nights in Feb 2020
Response from Hotel Management on 2 Mar 2020
Dear Guest, Thank you for your stay with us! I am glad you enjoyed our modern bathroom and I hope the next time you stay with us, we can host you in one of our larger, superior rooms for your better comfort! Have a wonderful day!

6/10 Okay

Rachel

Travelled with group
Liked: Staff & service
Good for a short stay
Very friendly and helpful front desk staff. The room itself was small and a bit dusty/outdated. For one night, it was fine, but I wouldn't be comfortable for more than 1 or 2 nights because of how cramped. I appreciated the hand sanitizer along with the other amenities in the room. Excellent location.
Stayed 1 night in Feb 2020
Response from Hafeez Rehman - Front Office Supervisor on 28 Feb 2020
Dear Rachel, Thank you for staying with us and taking the time to share your thoughts. We're glad our central location was ideal for your trip and that you appreciated the amenities in the room and excellent service from our Front Desk Staff. Please note that we have superior rooms, and our staff is always happy to show you other available options. The next time you're in the city, please come see us again at the Gem Hotel! Best Regards

8/10 Good

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are small; but the service, location and location are great.
Stayed 4 nights in Feb 2020
Response from Hafeez Rehman - Front Office Supervisor on 28 Feb 2020
Dear Frederick, Thank you for staying at the Gem Hotel. It's wonderful to know that you appreciated our convenient location and exceptional service.. We're sorry for the room aspects that did not meet your preference. However, we do have Superior rooms that may be better for you during your next trip.We wish you all the best and can't wait to host you again here at the Gem Hotel. Best Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
False advertising disappointment
Booked this for my wife's birthday. We specifically chose it for the rooftop terrace prominently advertised. When we arrived it was explained to us that it was not constructed yet. During and after our stay, I noticed that they were still advertising it. I reached out to the hotel and they never responded. Disappointing. Good neighborhood though.
Stayed 3 nights in Sep 2019
Response from Hafeez Rehman - Front Office Supervisor on 28 Feb 2020
Dear Guest, Thank you for staying at the Gem Hotel. We're delighted to hear that you welcomed our excellent location. Please note that roof top is weather permitted. Since it's freezing in NYC during the months of January and February, we decided to take advantage of that and decided to renovate the roof top. Should your travels bring you back to the city, we welcome you to stay at the gem Hotel again! Best Regards

6/10 Okay

Steve, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from my window was enclosed, interior, due to the building design, which was ok, not great, but not a big deal, maybe quieter than a street-facing window.
Stayed 3 nights in Feb 2020
Response from Hafeez Rehman - Front Office Supervisor on 20 Feb 2020
Dear Steve, Thank you for staying at the Gem Hotel. We hope you enjoyed your stay with us. Please note that we do have rooms facing streets, and our staff is always happy to show you other available options. We wish you all the best and hope to see you again on your next visit to NYC. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price is attractive. The room is clean and modern.
Stayed 1 night in Feb 2020
Response from Hafeez Rehman - Front Office Supervisor on 19 Feb 2020
Dear Guest, Thank you for staying at the Gem Hotel. We are glad that you enjoyed your stay with us and found our rooms clean and pricing competitive, We cannot wait to host you again on your next visit to NYC. Best Regards

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Hafeez Rehman - Front Office Supervisor on 18 Feb 2020
Hello Natalie, Thank you for staying at the Gem Hotel. We hope you enjoyed your stay with us. We wish you all the best and hope to see you again on your next visit to NYC. Best Regards

10/10 Excellent

Kellie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Hafeez Rehman - Front Office Supervisor on 12 Feb 2020
Hello Kellie, Thank you for staying at the Gem Hotel. We are thrilled to know that you had an amazing experience at the Gem Hotel by looking at your high ratings. We wish you all the best and hope to see you again on your next visit to NYC. Best Regards Best Regards

10/10 Excellent

lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Hafeez Rehman - Front Office Supervisor on 12 Feb 2020
Dear Lori, Thank you for staying at the Gem Hotel. we're happy that you had an exceptional experience at the Gem Hotel as shown by your high rating. We can't wait to see you again! Best Regards

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location & service
Size of room we got on the small side; could be an issue if you are travelling with big suitcases. We weren't. Very helpful staff Location is perfect, easy access with Metro from JFK and next to meatpacking district and chelsea
Stayed 3 nights in Jan 2020
Response from Hafeez Rehman - Front office supervisor on 7 Feb 2020
Dear Eduardo, Thank you for staying at the Gem Hotel. It's always a pleasure hearing from our guests. We're glad our central location was ideal for your trip and that our front desk staff was able to assist you adequately. Please note that we have superior rooms, and our staff is always happy to show you other available options. Should your travels bring you back to the city, we welcome you to stay at the gem Hotel again! Best Regards

10/10 Excellent

MrCarlin, Miami Beach, Florida

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean accommodations. Everything is steps away; subway, food, drug stores. Great city views or quiet hidden rooms, choose what’s best. Complimentary continental breakfast that’s simple and thoughtful. Get your carbs for free ! ... Riley @ the front desk was spectacular !!! Thank you Riley ! Room was just right for a NYC rendezvous with all the amenities of a major chain, without the hassle. I highly recommend.
Stayed 4 nights in Feb 2020
Response from Hafeez Rehman - Front Office Supervisor on 7 Feb 2020
Dear MrCarlin, Thank you for spending a few days with us here at the Gem Hotel. It pleases us to see that you appreciated our unbeatable location, clean accommodations, Continental breakfast and friendly, helpful staff. We're grateful for your recommendation and hope to see you again soon. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Hafeez Rehman - Front Office Supervisor on 2 Feb 2020
Dear Guest, Thank you for staying with us here at the Gem Hotel. Reading that you gave us perfect score based on your stay with us brightens our day. We look forward to welcoming you back the next time you are in town. Best Regards

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Room
Room was small but clean. Great location! Several of the staff members were exceptionally friendly.
Stayed 2 nights in Jan 2020
Response from Hafeez Rehman - Front Office Supervisor on 2 Feb 2020
Dear Joe, Our amazing staff works hard to ensure all our guests feel welcome and will be proud you appreciated their efforts. We're so pleased our central location and clean accommodation added to your convenience, and we look forward to your next stay at the Gem Hotel. Best Regards

10/10 Excellent

Mauricio, Ft Lauderdale, FL

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean, although a little small but that is expected in NY. Bathroom was outstanding with a modern design. Staff was extremely friendly and efficient.
Stayed 2 nights in Jan 2020
Response from Hafeez Rehman - Front Office Supervisor on 31 Jan 2020
Dear Mauricio, It was a pleasure hosting you at the Gem Hotel. We are delighted to hear that our clean accommodations lived up to your standards. Also, our entire team will be thrilled to learn that you were impressed with our top-notch hospitality. We'd love another chance to host you to ensure that we exceed your experience next time. Please come back soon and have a good one! Best Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Does what it says on the tin. Centrally located in Chelsea. Small clean room, a tad dated perhaps. Simple continental breakfast. Great price for its location and helpful staff.
Stayed 4 nights in Jan 2020
Response from Hafeez Rehman - Front Office Supervisor on 30 Jan 2020
Dear Guest, Thank you so much for letting us know about your amazing stay with us here at the Gem Hotel. It pleases us to see that we were able to meet your expectations by offering a clean room, amazing location, and helpful staff. Also, we're happy to hear that you enjoyed our continental breakfast. We truly appreciated the opportunity to serve you and would be honored to welcome you back soon. Best Regards

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2020
Response from Hafeez Rehman - Front Office Supervisor on 28 Jan 2020
Hello Guest, Thank you for staying at the Gem Hotel. We hope you enjoyed your stay with us. We wish you all the best and hope to see you again on your next visit to NYC. Best Regards

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Good location for what I needed. lovely staff nice service
Stayed 2 nights in Jan 2020
Response from Hafeez Rehman - Front Office Supervisor on 27 Jan 2020
Hello Guest, It's always a pleasure hearing from our guests. We're glad our central location was ideal for your trip. We are also delighted to know that our service made a positive difference in your stay. Should your travels bring you back to the city, we welcome you to stay at the gem Hotel again! Best Regards

10/10 Excellent

Caroline, Gatineau, QC

Business traveller
Liked: Cleanliness, staff & service
Good location in the Chelsea area. The room was clean and cozy, there is someone at the reception 24-hour and continental breakfast was an added value. Nice place!
Stayed 2 nights in Jan 2020
Response from Hafeez Rehman - Front Office Supervisor on 27 Jan 2020
Dear Caroline, We're honored you chose to stay with us, and we thank you for taking the time to leave us a review. It's great to know that our clean, cozy room provided you with the ideal place to rest and that you felt welcome while you were here. Should you be in the city again, we welcome you back to our hotel. Best Regards

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very pleasant will stay again could be a little more warmer and need longer shower curtain
Stayed 1 night in Jan 2020
Response from Hafeez Rehman - Front Office Supervisor on 19 Jan 2020
Dear James, Thank you for staying at the Gem Hotel. It is great to read that you would consider staying with us in the future because of your pleasant stay. We cannot wait to host you again on your next visit to NYC. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Hafeez Rehman - Front Office Supervisor on 16 Jan 2020
Dear Guest, Thank you for staying at the Gem Hotel. We're happy that you had an exceptional experience at the Gem Hotel as shown by your high rating. We can't wait to see you again! Best Regards

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room smaller than I expected with little walking room with suitcases. But the room was clean and comfortable.
Stayed 2 nights in Jan 2020
Response from Hafeez Rehman - Front Office Supervisor on 13 Jan 2020
Dear Elizabeth, Thank you for your recent stay with us and for taking the time to share your feedback. We're delighted to hear that you appreciated our clean and comfortable accommodations. Please note that we have superior rooms, and our staff is always happy to show you other available options. Should your travels bring you back to the city, we welcome you to stay at the gem Hotel again! Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jan 2020
Response from Hafeez Rehman - Front Office Supervisor on 13 Jan 2020
Dear Guest, Thank you for staying at the Gem Hotel, we're happy that you had an exceptional experience at the Gem Hotel as shown by your high rating. We can't wait to see you again! Best Regards

8/10 Good

Firsttimers, from Northern California

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to stay at during our visit to New York. The room was small - we got a queen sized bed with little space to walk around (suitcases had to be opened on top of the bed), but it's a given with New York, so I'm not complaining much.The price was fair as well. The staff were fantastic and super friendly - which is a PLUS!
Stayed 8 nights in Dec 2019
Response from Hafeez Rehman - Front Office Supervisor on 11 Jan 2020
Dear Guest, Thank you for choosing us for your stay in the heart of New York! We are delighted to hear that you enjoyed our wonderful location. With so much to experience just steps away, our guests can make memories to last a lifetime! Thank you for the compliments for our team members as well. We wish all the best and hope to see you again on your next visit to NYC. Best Regards

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A true "Gem" of a place :)
Clean, simple, yet attention to details and visitors needs.
Stayed 1 night in Jan 2020
Response from Hafeez Rehman - Front Office Supervisor on 9 Jan 2020
Dear Heather, Thank you for staying at the Gem Hotel. It's excellent you enjoyed your time with us so much! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us and we hope to see you again on your next visit to NYC. Best Regards

8/10 Good

Monica

Liked: Staff & service, property conditions & facilities
Great for short stay
Very good for short stay. The rooms are small, but they do what they are meant to do. If you are planning to spend a lot of time in the room, this play is not for you, however if you plant to see the city that it's perfect. The bathroom is big and the staff is really nice and helpful. The location is perfect, very close to the subway station and near to many nice places and restaurants.
Stayed 4 nights in Dec 2019
Response from Hafeez Rehman - Front Office Supervisor on 5 Jan 2020
Dear Monica, Thank you for staying at the Gem Hotel. It's always a pleasure hearing from our guests. We're glad our welcoming accommodations and convenient location along with friendly staff made the Gem Hotel your hotel of choice in the city, and we look forward to your next visit. Best Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riley, Heather, and entire staff made our stay well worth it from the front desk service to housekeeping. We loved this boutique hotel!
Stayed 4 nights in Dec 2019
Response from Hafeez Rehman - Front Office Supervisor on 4 Jan 2020
Dear Guest, Thank you for staying at the Gem Hotel. We love the fact that you were impressed with our team and you enjoyed your stay because of our fantastic staff. It will be our pleasure to have you as our guest again. Best Regards

10/10 Excellent

Henri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service!
Great location; rooms are small but very clean and great customer service . . . desk persons, bartenders, including cleaning staff were very friendly and helpful in every way. Would certainly stay here again.
Stayed 7 nights in Dec 2019
Response from Hafeez Rehman - Front Office Supervisor on 30 Dec 2019
Dear Henri, Thank you so much for letting us know about your amazing stay with us here at the Gem Hotel. It pleases us to see that we were able to meet your expectations by offering clean accommodation, amazing location, and great customer service. We truly appreciated the opportunity to serve you and would be honored to welcome you back soon. Best Regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Hafeez Rehman - Front Office Supervisor on 27 Dec 2019
Hello Guest, Thank you for staying at the Gem Hotel. we're sorry to see that some aspects of your stay did not meet your expectations. We wish you all the best and hope you will give us another chance to make your staying with us more memorable. Best Regards

4/10 Poor

Linette

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Room too small brekfast so plain.
Stayed 2 nights in Dec 2019
Response from Hafeez Rehman - Front Office Supervisor on 24 Dec 2019
Dear Linette, Thank you for staying at the Gem Hotel.It's always a pleasure hearing from our guests. Please note that we have superior rooms, and our staff is always happy to show you other available options. Should your travels bring you back to the city, we welcome you to stay at the gem Hotel again! Best Regards

10/10 Excellent

Jamie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Was given a small kinda cramped room at first with the worst view of a wall but spoke to a lady at the front desk and she straight away moved us to a really nice room with double the space and with a view of the Empire State Building: The service was really good and all the staff was really helpful and the hotel it self was really clean and tidy, would 100% recommend
Stayed 7 nights in Dec 2019
Response from Hafeez Rehman - Front Office Supervisor on 21 Dec 2019
Dear Jamie, It was a pleasure having you stay with us, and we are deeply thankful for your review. Our team is delighted to learn you had a pleasant time with us and we were able to match your preferences with our accommodation. It is also good to know that you appreciated cleanliness of the Hotel. We wish you all the best and hope to greet you again for another wonderful stay. Best Regards

10/10 Excellent

Helen, Alexandria, VA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Wonderful market, restaurant downstairs. Coffee is great in the hotel. Clean. Walking to everything. Not sure about the attention to recycling - may be a citywide problem.
Stayed 4 nights in Dec 2019
Response from Hafeez Rehman - Front Office Supervisor on 21 Dec 2019
Dear Helen, Thank you for informing us about your recent stay at the Gem Hotel. It means a lot to know that many aspects were favorable throughout your stay, including our excellent location and complementary breakfast. Your satisfaction means everything to us, and we'd love the chance to welcome you back in the future. Hope to see you again! Best Regards