Exterior

Reviews of Dylan Hotel NYC

4 out of 5
Dylan Hotel NYC
52 E 41st St, New York, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 371 out of 1000 reviews" "
Rating 8 - Good. 343 out of 1000 reviews" "
Rating 6 - Okay. 165 out of 1000 reviews" "
Rating 4 - Poor. 83 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Susanne Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location.
Stayed 3 nights in Mar 2024
Response from Matthew Dempsey / General Manager on 18 Mar 2024
Dear Susanne Patricia,Thank you very much for staying with us and your FOUR STARS!! It was very nice having you stay with us and we look forward to seeing you again soon.Regards,

10/10 Excellent

Suzanne, Guilford

Liked: Cleanliness, staff & service, property conditions & facilities
Nice visit. Work didn’t interrupt my stay. Friendly professional staff.
Stayed 1 night in Jan 2024
Response from Matthew Dempsey / General Manager on 21 Feb 2024
Suzanne,Thank you for your FIVE STAR REVIEW!!! It was so nice having you with us. We are working hard to get you nice, new rooms for your next stay with us.Regards,

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Bathroom was extremely cold despite heater. Shower door (half) allowed water to collect near toilet and was drafty and would rub against the toilet stool when opened. Felt chilly like when I was using a shower stall at a camp ground. Room temp was cold despite changing the thermostat. Limited outlets for phone charging.-- need lamps to have charging ports so I would not have to charge my phone and watch in the bathroom - placing on sink. Construction was inconvenient - especially for shuttle deliver and pick up -- but this was expected. Bed and pillows were very comfortable but needed more blankets. Wore my sweater to bed due to being so cold at night. Water was hot -- thank you! Hotel personnel friendly and helpful!
Stayed 4 nights in Feb 2024
Response from Matthew Dempsey / General Manager on 19 Feb 2024
Michelle,Thank you very much for staying with us and your 3 of 5 rating! I am sorry about the cold bathroom, I hope you let the Front Desk know right away that it was too cold for you. We have a team dedicated to our guests and can solve any issue you may have quickly. We have very nice design and convenience upgrades coming and hope you will return to experience!Regards,

6/10 Okay

jason

Liked: Staff & service
Room didn't look anything like the pictures. Was old and dingy. No outlets. Weird lights. Fridge didn't work.
Stayed 2 nights in Jan 2024
Response from Matthew Dempsey / General Manager on 4 Feb 2024
Jason,Thank you for your review and staying with us! We have our big renovation under way so please return to see the amazing NEW rooms!Regads,

10/10 Excellent

sabrina, Canyon country

Travelled with partner
Stayed 4 nights in Jan 2024
Response from Matthew Dempsey / General Manager on 4 Feb 2024
Sabrina,Thank you for your FIVE STAR REVIEW!! It was so nice having you with us. I hope you had a great time in NYC and we get to see you again soon.Regards,

6/10 Okay

Cameron, New York

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property is undergoing major renovation so hard to comment as clearly things are changing. If you need a place to lay your head, you can expect fun themed rooms that can offer a bit of an escapism experience. My room was a bit over the top, a science and renaissance conjunction theme. Service ranged from clearly being busy with the remodel to genuinely friendly and everything in between. Obviously great location if traveling, not a lot open late nights though!
Stayed 2 nights in Jan 2024
Response from Matthew Dempsey / General Manager on 4 Feb 2024
Cameron,Thank you for your review and staying with us! You got a complimentary upgrade to the Alchemy Suite so no other rooms like that onsite. The hotel has amazing history and a prime location with attentive staff to take care of anything you may need. I hope you will return!Regards,

10/10 Excellent

Linda, Honolulu

Stayed 3 nights in Dec 2023
Response from Matthew Dempsey / General Manager on 8 Jan 2024
Linda,Thank you for your review and staying with us! You must have had the Alchemy Suite. A unique room at the Dylan Hotel. It's an exciting time for us and we renovate to provide our guests the best experience possible. Hope you return again!

10/10 Excellent

yun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk agents are nice! Dante worked in the morning is very kind and Uriel is kind too, so helpful! I enjoyed stay here, Dylan hotel is so great! Makes my holiday warm!
Response from Matthew Dempsey / General Manager on 27 Dec 2023
Dear Yun,Thank you for your FIVE STAR REVIEW!!! It was so nice having you stay with us and letting us take care of you during the holidays. Have a beautiful 2024!

10/10 Excellent

Julius Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is one block away from Grand Central Station making it easy to take the subway. 10 minute walk to Times Square. The room was very quiet for a good nights rest from a day full of adventure.
Stayed 3 nights in Dec 2023
Response from Matthew Dempsey / General Manager on 27 Dec 2023
Dear Julius Aaron,Thank you very much for your FIVE STAR REVIEW!!! I'm glad you had a great stay and hope you will return in 2024.Best,

10/10 Excellent

ANASTASIYA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Matthew Dempsey / General Manager on 27 Dec 2023
Dear Anastasiya,Thank you for staying and your FIVE STARS!!!!Have a great 2024!Regards,

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, quiet rooms and friendly, helpful staff. I only wish the prices during their construction were their prices all the time!
Stayed 1 night in Dec 2023
Response from Matthew Dempsey / General Manager on 18 Dec 2023
Dear Jennifer,Thank you for your FIVE STAR REVIEW!!! It was a pleasure to have you with us. We are offering discounted prices during renovations so this is perfect time to take advantage of affordable rooms in NYC - a very rare thing to be sure! I hope to see you when all is done in 2024-Regards,

6/10 Okay

Lauren

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Matthew Dempsey / General Manager on 5 Dec 2023
Lauren,Thank you very much for staying with us! I hope you had a great time in New York City.Regards,

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was very nice. It was quiet. Altjough, their drains were blocked. Couldnt have a normal length of shower and certainly not two in a row.
Stayed 3 nights in Nov 2023
Response from Matthew Dempsey / General Manager on 5 Dec 2023
Dear Julie,Thank you for staying with us! It was so nice having you with us. I am so sorry about the drains, call the Front Desk as soon as you have issues so we can get our Engineering team solve your problems right away.I hope you got to enjoy NYC during the exciting holiday season!Regards,

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Hotel is under renovation right now but rooms were clean. Looking forward to going back in April when the renovations are done.
Stayed 2 nights in Nov 2023
Response from Matthew Dempsey / General Manager on 30 Nov 2023
Carol,Thank you for your FIVE STAR REVIEW!!! It was so nice having you stay with us. We are working hard to have all perfect for your April stay. Have a great holiday and see you in the spring.Regards,

10/10 Excellent

Denise

Stayed 2 nights in Nov 2023
Response from Matthew Dempsey / General Manager on 27 Dec 2023
Dear Denise,Thank you for your FIVE STAR REVIEW!!! I hope you will return in 2024.Regards,

10/10 Excellent

Asia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MY ROOM WAS CLEAN QUIET & I WAS ABLE TO GRAB A BITE TO EAT
Stayed 1 night in Nov 2023
Response from Matthew Dempsey / General Manager on 30 Nov 2023
Dear Asia,Thank you for your FIVE STAR REVIEW!!! We enjoyed having you with us and hope we can take care of you again soon.Regards,

8/10 Good

Kirandeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Would definitely recommend this hotel when it's not under construction but still an amazing spot! The service was great, very kind workers. The gentleman that check to send was very welcoming and the lady that checked us out was also very sweet and kind. Perfect location to explore Manhattan! Close to close to multiple tourist attractions and public transit. Would definitely come here again!
Stayed 3 nights in Nov 2023
Response from Matthew Dempsey / General Manager on 30 Nov 2023
Dear Kiradeep,Thank your review and staying with us! The hotel has amazing staff and a perfect location. Come back when renovations are done so you can see what we have done for you!Regards,

4/10 Poor

Jaclyn

Stayed 2 nights in Nov 2023
Response from Matthew Dempsey / General Manager on 18 Dec 2023
Dear Jaclyn,Thank you for staying with us! I hope you had a great time in NYC and will come visit again.Regards,

4/10 Poor

Colleen

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff is amazing but the place is gross no windows so it’s super dark most outlets don’t work the heat was broken and it was freezing!! They brought me some old blankets and a space heater but it was still freezing So cold I couldn’t shower really horrific for 270.00 a night
Stayed 1 night in Nov 2023
Response from Matthew Dempsey / General Manager on 30 Nov 2023
Colleen,Thank you very much for staying with us! We want all of our guests to have a great experience. My apologies for the heat - we want you to be comfortable during your stay.

10/10 Excellent

Anthony

Stayed 2 nights in Nov 2023
Response from Matthew Dempsey / General Manager on 20 Nov 2023
Dear Anthony,Thank you very much for your FIVE STAR REVIEW!! It was a pleasure having you stay with us. We hope to see you again soon.Regards,

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Matthew Dempsey / General Manager on 14 Nov 2023
Dear Gary,Thank you for the PERFECT 10! We have the best guests and loved taking care or your during your stay with us. I hope you had a great time in NYC and will come visit us again.Safe travels-

10/10 Excellent

Anne-Marie

Travelled with partner
Liked: Cleanliness, staff & service
An incredible location. Around the corner from Grand Central and close to Bryant Park. We walked to a Broadway show, to the piers for a boat cruise, to Central Park, Rockefeller Center, Macy's on 34th Street and more. Nespresso machine in room. Staff generous with refills. Desk staff prebooked us a taxi to the airport. Much cheaper than Uber. The entrance and lobby aren't in great shape, but I'm sure they'll be fabulous after the renos.
Stayed 3 nights in Nov 2023
Response from Matthew Dempsey / General Manager on 13 Nov 2023
Dear Anne-Marie,Thank you for staying with us and your FIVE STAR REVIEW! The Dylan has an amazing location, top notch team to take care of you and a very bright future. We enjoyed having you stay with us and hope you will return.Regards,

10/10 Excellent

Iain, Moncton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the cheapest Hotel for the quality in Downtown NYC. A wonderful stay in the heart of the city.
Response from Matthew Dempsey / General Manager on 13 Nov 2023
Dear Lain,Thank you for your FIVE STAR REVIEW!!! We offer a great value, amazing location and true hospitality to our dear guests. We hope to see you again soon!Regards,

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
We had a wonderful stay at the Dylan hotel. The staff was very friendly and helpful. The room was larger than expected and very quiet. We also loved the location.
Stayed 2 nights in Nov 2023
Response from Matthew Dempsey / General Manager on 6 Nov 2023
Dear Amanda,Thank you for your PERFECT 10!!! Our team is amazing and always here to help with anything you may need. I hope you got to see the best of NYC.Safe travels,

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Matthew Dempsey / General Manager on 6 Nov 2023
Dear Sara,Thank you for your 8 Stars! I hope you had a great time in NYC and will come see us again.Regards,

6/10 Okay

John

Stayed 1 night in Nov 2023
Response from Matthew Dempsey / General Manager on 6 Nov 2023
Dear John,Thank you very much for staying with us at the Dylan Hotel! It was so nice having you with us. I hope to see you again soon.Regards,

8/10 Good

Vincenzo

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Matthew Dempsey / General Manager on 30 Oct 2023
Dear Vincenzo,Thank you very much for your 8! We love taking excellent care of our guests and I hope you will return. We are here to help in any way.Regards,

10/10 Excellent

Ana

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent option
Service was beyond excellent and the place is very comfortable. I have stayed in NY 8 times and this is by far the best place I have stayed at.
Stayed 2 nights in Oct 2023
Response from Matthew Dempsey / General Manager on 30 Oct 2023
Ana,Thank you for the PERFECT 10! We have the best guests and love to take excellent care of you. It was very nice having you stay with us and hope to see you again.Safe travels-

6/10 Okay

Reina

Travelled with group
Stayed 1 night in Oct 2023
Response from Matthew Dempsey / General Manager on 24 Oct 2023
Dear Reina,Thank you very much for staying with us. It was a pleasure to take care of you. I hope you had a great time in NYC and will come visit again.Regards,

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful and room was very clean! We got upgraded to the Suite Room 408 which was incredible! Was like being in a castle! Very rare that our jaws drop when we walk into a hotel room but that’s what happened here! Great walking distance to many attractions and Grand Central!
Stayed 1 night in Oct 2023
Response from Matthew Dempsey / General Manager on 12 Oct 2023
Dear Matthew,The Alchemy Suite! A very cool room that goes back to the hotel as the Chemist Club. It is one of the coolest rooms in NYC. I hope you got to enjoy all of NYC while you were here. Please come stay with us again!Regards,

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Matthew Dempsey / General Manager on 12 Oct 2023
Dear Kelly,Thank you for a PERFECT 10! You are the best and we hope to see you again very soon.Regards,

4/10 Poor

Sara

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Not 4 stars
Hotel lobby under construction - lobby on 3rd floor useless - no staff to be seen - no amenities at all on weekend - would not stay here again - a 4 star this was NOT!
Stayed 2 nights in Oct 2023
Response from Matthew Dempsey / General Manager on 9 Oct 2023
Sara,Thank you for your review. My apologies for your stay. We have staff at the Front Desk and street level to help our guests. We also have guest messaging so guests can get help anytime even while out enjoying the city. My apologies for not having staff when needed and will certainly follow up with my team.I hope you will return after renovations for a perfect stay.Regards,

2/10 Terrible

Alejandro

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We stayed in there for 4 days and 3 without air conditioning, we call reception all time and nobody came to fix a issue they just bring us a fan room was at 80 degrees at night
Stayed 4 nights in Sep 2023
Response from Matthew Dempsey / General Manager on 3 Oct 2023
Alejandro,Thank you for staying with us. My apologies for your air conditioning. Our Engineering team address any issues like this right away so let me follow up with my Chief Engineer to find out what happened. I hope you were able to enjoy NYC and see all the sights!Regards,

10/10 Excellent

HOWARD, MERRICK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was only there for a night, checked in late, room was held for me.
Stayed 1 night in Sep 2023
Response from Matthew Dempsey / General Manager on 2 Oct 2023
Howard,Thank you for your FIVE STAR REVIEW!!! We know travel plans can get disrupted and we always try to make your stay at the Dylan the easiest part of the trip. We hope to see you again soon.Regards,

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2023
Response from Matthew Dempsey / General Manager on 29 Sept 2023
Deborah,Thank you for your FIVE STAR review! It was so nice having you stay with us. I hope you had a great time in NYC and will visit again soon.Regards,

4/10 Poor

Verified traveller

Business traveller
Disliked: Room comfort
Sad and overpriced
Sad room, sad view, way overpriced- prob due to UN in town but more of a premium than any other hotels
Stayed 1 night in Sep 2023
Response from Matthew Dempsey / General Manager on 25 Sept 2023
Thank you for staying with us and your review! United Nations General Assembly is one of the busiest times in NYC. We can certainly do better and hope you will come again!

10/10 Excellent

Rishi

Stayed 1 night in Sep 2023
Response from Matthew Dempsey / General Manager on 24 Oct 2023
Dear Rishi,Thank you for your PERFECT FIVE!!! It was so nice having you stay with us. I hope you had a great time exploring NYC!See you next time -

6/10 Okay

Anima

Stayed 5 nights in Sep 2023
Response from Matthew Dempsey / General Manager on 21 Sept 2023
Dear Anima,Thank you for staying with us! I hope you had a great time in NYC.

6/10 Okay

Alan

Business traveller
Liked: Cleanliness, staff & service
Pricey, and dark
The room was very dark, and not like the room pictures on the booking site at all. It was ok for a bed for the night but that’s about it. Very expensive for what it is, I hope it’s much better post refurbishment
Stayed 1 night in Sep 2023
Response from Matthew Dempsey / General Manager on 21 Sept 2023
Dear Alan,Thank you for your review and staying with us! You are going to love the details of the refurbishment. Come see us!

6/10 Okay

Jay

Stayed 1 night in Sep 2023
Response from Matthew Dempsey / General Manager on 2 Oct 2023
Dear Jay,Thank you for staying with us! I hope you had a great time in NYC and were comfortable during your stay. Safe travels-

10/10 Excellent

Mark A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location nice room
Stayed 1 night in Sep 2023
Response from Matthew Dempsey / General Manager on 11 Sept 2023
Dear Mark A,Thank you for your FIVE STARS and staying with us! I hope you had a great time in NYC and will come again soon.Regards,

8/10 Good

Irene, Saratoga Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovey place, being renovated. Great location
Stayed 2 nights in Aug 2023
Response from Matthew Dempsey / General Manager on 11 Sept 2023
Dear Irene,Thank you very much for your 4 Stars! We appreciate you staying with us and hope you had a great time in NYC.Regards,

10/10 Excellent

Donna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Reception staff are excellent and helpful. Hotel is under construction so the inop elevator was a (minor) issue. Room was clean and quiet. Location is excellent. Steps away from the Library & Grand Central Station. Right between a celeb frequented steakhouse and a great pub/cocktail bar. Bryant Park is super close and is a great spot to relax, people watch & have a nice alfresco meal at the Bryant Grill. We will be back
Stayed 2 nights in Aug 2023
Response from Matthew Dempsey / General Manager on 5 Sept 2023
Dear Donna,Thank you for your FIVE STAR REVIEW!!!! It was so nice having you stay with us. So many great and exciting things going on a the hotel, I'm glad you will be back!!!!

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located brilliantly, room was clean and comfortable and the staff were very friendly and helpful. The hotel lobby was undergoing refurbishment but this did not cause us a problem. I would recommend highly for a stay in New York.
Stayed 5 nights in Aug 2023
Response from Matthew Dempsey / General Manager on 28 Aug 2023
Alison,Thank you for your FOUR STAR REVIEW!!!! We are so happy you had a nice stay. The refurbishment will make it even better when you return!Safe travels,

6/10 Okay

Daniela

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Matthew Dempsey / General Manager on 11 Sept 2023
Dear Daniels,Thank you very much for staying with us!Regards,

10/10 Excellent

Hung

Stayed 1 night in Aug 2023
Response from Matthew Dempsey / General Manager on 5 Sept 2023
Dear Hung,Thank you for your FIVE STAR REVIEW!!!!! You are the best! Hope to see you again soon.Regards,

10/10 Excellent

Luciana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Matthew Dempsey / General Manager on 28 Aug 2023
Lucinana,Thank you for your FIVE STAR REVIEW!!! It was so nice to have you with us. I hope you had a great time and were well taken care of. Please come again!Regards,

10/10 Excellent

Kelley

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Staff was prompt and kind! Room was a bit dated but our corner room was huge! And very quiet. Great location
Stayed 1 night in Aug 2023
Response from Matthew Dempsey / General Manager on 14 Aug 2023
Dear Kelly,Thank you for your FIVE STAR REVIEW!!! Our large affordable rooms in a great location with amazing service make us a great choice! We have some very nice updates coming so come again and see!Regards,

10/10 Excellent

MALCOLM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Matthew Dempsey / General Manager on 14 Aug 2023
MALCOLM,Thank you for your FIVE STAR REVIEW!!! It was a pleasure to have you stay with us.I hope you had a great time in NYC and will come visit again.Regards,

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Matthew Dempsey / General Manager on 7 Aug 2023
Marie,Thank you for the PERFECT 10! It was so nice having you with us. Our team is always here to help you.I hope you had a fantastic time in NYC and we get to see you again soon.Regards,