Exterior

Reviews of Hampton Inn & Suites Newark Airport Elizabeth

3 out of 5
Hampton Inn & Suites Newark Airport Elizabeth
100 International Blvd., Elizabeth, NJ

Reviews

8.2

Very good

Rating 10 - Excellent. 626 out of 1249 reviews" "
Rating 8 - Good. 312 out of 1249 reviews" "
Rating 6 - Okay. 128 out of 1249 reviews" "
Rating 4 - Poor. 92 out of 1249 reviews" "
Rating 2 - Terrible. 91 out of 1249 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Stefhania

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is very convenient . However? Breakfast is very basic and we found a long hair in the food.
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Stefhania, We appreciate your feedback regarding our convenient location. Rest assured we'll address your concerns about breakfast to enhance our services. Thank you for bringing this to our attention.

8/10 Good

Kelly

Liked: Cleanliness
Staff was not the friendliest
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Kelly,We strive to provide excellent service to all our guests and regret to hear about your experience. Your feedback is valuable in helping us improve. We encourage you to reach out to management with any additional details or concerns you may have.

10/10 Excellent

Louise, Levis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel , room is well displayed and practical
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Louise,We are thrilled to hear that you found our hotel and room setup satisfying. Your positive feedback is greatly appreciated. We strive to provide a comfortable and functional stay for all our guests. Thank you for choosing our hotel for your accommodation needs.

2/10 Terrible

Nnenna

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
i didn't like that i had to come down to speak to front desk, i didn't like the unfriendliness of the staff. it was not worth the amount that i paid for it, and will probably not stay there the next time i visit.
Stayed 2 nights in Mar 2024
Response from Manager on 19 Mar 2024
Hello Nnenna, We apologize for any inconvenience caused during your stay. Guest feedback is important to us, and we will address the issues you've raised with our team for improvement. We hope you may reconsider and give us another chance to provide a better experience on your next visit.

4/10 Poor

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Trouble checking in the staff had to do everything by han
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Gerald, We apologize for any inconvenience you experienced during check-in. Your feedback has been noted, and we will address this issue with our team to ensure a smoother process in the future. We appreciate your understanding and hope to welcome you back for an improved stay.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Michael,Thank you for taking the time to share your feedback with us. We are glad to hear that you had a positive experience during your stay. Should you have any further comments or concerns, we recommend reaching out to our management team directly for assistance.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great overall. Just elevator is long to wait. Breakfast buffet needs to have more options
Stayed 4 nights in Mar 2024
Response from Manager on 17 Mar 2024
Hello Mary,We appreciate your positive feedback and take note of your comments regarding the elevator wait time and breakfast options. Your suggestions will be shared with the team for further review and improvements. Thank you for sharing your experience with us.

10/10 Excellent

Kristen

Travelled with family
Liked: Staff & service, property conditions & facilities
We had a great stay! I was able to pick my room on the app and we had a wonderful view! The checkin process was very pleasant and the hotel was very clean and modern. The area seems very nice. We left our car for a few days while flying out of Newark and I felt comfortable with the area. Shuttle to the airport was very easy and dropped us off right at the terminal. Overall, very pleased!! Will stay here again.
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello Kristen,We are delighted to hear that you had a great stay with us and enjoyed the convenience of selecting your room via the app, the pleasant check-in process, and the modern cleanliness of our hotel. It's wonderful to know you appreciated the beautiful view and convenient shuttle service to the airport. We look forward to welcoming you back on your next visit!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff cordial and helpful. Also liked the shuttle.
Stayed 1 night in Mar 2024
Response from Manager on 15 Mar 2024
Hello Mary,We are pleased to hear that you found our staff cordial and helpful, and enjoyed our shuttle service. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.

6/10 Okay

sunil

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Bathroom flush was leaking and made noise all night
Stayed 1 night in Mar 2024
Response from Manager on 13 Mar 2024
Hello sunil, We appreciate your feedback regarding the bathroom issue experienced during your stay. Please note we take all guest concerns seriously and have forwarded this to our maintenance team for immediate attention. Thank you for bringing this to our attention so we can ensure a better experience for future guests.

10/10 Excellent

alyssa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello alyssa,We are delighted to hear that you enjoyed your stay with us! We hope to welcome you back soon for another memorable experience.

8/10 Good

ELSA

Travelled with family
Liked: Cleanliness, amenities
Really nice and comfort
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello ELSA,We are delighted to hear that you found our hotel to be nice and comfortable. Your feedback is greatly appreciated as we strive to provide a pleasant experience for all our guests. If you have any further comments or suggestions, please feel free to reach out to us.

10/10 Excellent

Vilicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Vilicia,We're thrilled to hear that you had a fantastic stay with us! We hope to welcome you back soon for another excellent experience.

8/10 Good

Iris

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Iris,We are delighted to hear that you enjoyed your stay with us! Please do not hesitate to contact us directly if you have any further comments or suggestions. We hope to welcome you back in the future for another wonderful experience.

10/10 Excellent

Bozana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It would have been nice to have souna or pool
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Bozana,We appreciate your feedback regarding the sauna and pool amenities, we will forward your suggestions to our management for consideration. Thank you for staying with us.

6/10 Okay

itzhak, Ness Ziona

Travelled with family
Dirth room and front hotel
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello itzhak,We're sorry to hear about your experience. Guest feedback is valuable for our improvement. Should you have any further concerns, please reach out to our management team directly for assistance.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, organized
Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello Ricardo,We appreciate your positive feedback on the cleanliness and organization of our hotel. Your satisfaction is important to us, and we hope to welcome you back in the future.

10/10 Excellent

Dan Rick Mary

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Dan Rick Mary,We are delighted to hear that you had an excellent stay with us! We look forward to welcoming you back soon for another wonderful experience at our hotel.

10/10 Excellent

Kinette

Liked: Cleanliness, staff & service, property conditions & facilities
Very well put together
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Kinette,We are pleased to hear that you found our hotel well put together. Your feedback is valuable to us as we strive to provide a top-notch experience for all our guests. If there is anything else we can assist you with, please do not hesitate to contact our management team.

6/10 Okay

Virgie, bayonne

Travelled with family
Liked: Cleanliness
What we liked, Walking distance to the mall and restaurant. Rooms were clean. The door to the room did not lock unless we push up the handle before we left. The room was kind of small. They did not have many channels. Breakfast could have been better, the bacon was tough not crispy. The staff could have been a little more friendlier.
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Virgie, Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed the convenient location and clean rooms. We apologize for any inconvenience you experienced with the door locking mechanism, room size, TV channels, breakfast, and staff friendliness. We appreciate your valuable input and will share your comments with the relevant teams for further improvement. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was close to the airport & had shuttle service. I do not approve of the plastic tableware for breakfast. It’s an enormous amount of disposable plastic throughout the years. Silverware would be so much better. Also, I knew this hotel as a Country Inn & Suites and as such, it had a pool & hot tub. I’m disappointed that it doesn’t have that any longer.
Stayed 3 nights in Feb 2024
Response from Manager on 15 Feb 2024
Hello Joan, Thank you for your feedback. We appreciate your positive comments regarding our proximity to the airport and shuttle service. We understand your concerns about plastic tableware and will take this into consideration for future improvements. We apologize for any disappointment regarding the pool and hot tub. We hope you still had a pleasant stay with us.

8/10 Good

Ken

Liked: Staff & service, amenities
Nice
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Ken,Thank you for taking the time to share your feedback with us. We appreciate your kind words and are glad to hear that you enjoyed your stay. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

Dieter

Liked: Cleanliness, staff & service
We arrived to the hotel at midnight and we were tired and went straight to bed since we had an early flight the next day. Woke up at 5:15 to shower and catch the 6:25 shuttle to the airport. There was NO hot water in the shower and when we checked out to let them know they did not seem to care and we got on the shuttle and departed.
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Hello Dieter, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with the lack of hot water during your stay. We will address this with our maintenance team to ensure it doesn't happen again in the future. We value your feedback and hope to have the opportunity to provide you with a more satisfying experience on your next visit.

8/10 Good

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 9 Feb 2024
Hello Yasmin,We appreciate your recent stay at our hotel and your favorable rating. Should you have any further feedback or suggestions to share, we encourage you to reach out to us directly. We value your opinion and hope to welcome you back in the future.

2/10 Terrible

Eliot

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Eliot, We're sorry to hear you did not fully enjoy your stay. Please feel free to contact us directly to discuss any concerns you may have had during your time with us. We value all guest feedback and would appreciate the opportunity to address them accordingly.

8/10 Good

Michael

Stayed 2 nights in Jan 2024
Response from Manager on 3 Feb 2024
Hello Michael, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Sarah

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 1 Feb 2024
Hello Sarah,We are delighted to hear that you had an excellent experience during your stay with us! Our team works hard to provide exceptional service and create memorable stays for our guests. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Colbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Colbert,Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us. We strive to provide exceptional service and a comfortable experience for all guests. Your positive feedback is greatly appreciated. We look forward to welcoming you back in the future.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very good. Able to check in early, store car, get transfer to cruise port. This is our third time using this hotel for a cruise out of Bayonne.
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
Hello Michael,Thank you for choosing our hotel for the third time for your cruise out of Bayonne. We're delighted to hear that our staff provided excellent service, allowing you to check in early and assisting with your car and transfer to the cruise port. We appreciate your loyalty and hope to welcome you back for future cruises.

8/10 Good

Tammi

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was difficult to locate.
Response from Manager on 27 Jan 2024
Hello Tammi,We apologize for any inconvenience you had while locating our hotel. We appreciate your feedback and will work on providing clearer directions in the future.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 3 nights in Jan 2024
Response from Manager on 27 Jan 2024
Hello Robert,Thank you for your kind words and for choosing our hotel for your stay. We are delighted to hear that you had a pleasant experience with us. We appreciate your feedback and we hope to welcome you back again in the future.

10/10 Excellent

Estrella

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Estrella,We are happy to hear that you enjoyed your stay with us! If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back again soon!

10/10 Excellent

Clotilde

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the fact that we were near a walkable mall. The shuttle to the airport was also a great asset. Breakfast was good as well. Had a great stay.
Stayed 2 nights in Dec 2023
Response from Manager on 25 Jan 2024
Hello Clotilde,Thank you for choosing our hotel and for sharing your positive feedback! We're delighted to hear that you enjoyed our convenient location near a walkable mall and the shuttle service to the airport. It's great to know that you also had a great breakfast experience. We appreciate your kind review and look forward to welcoming you back in the future.

6/10 Okay

Barry

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Manager on 16 Jan 2024
Hello Barry, We appreciate you choosing our hotel for your stay. If you have any specific feedback about your experience, we encourage you to reach out to us directly so we can address any concerns. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Oluwatobi

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 16 Jan 2024
Hello Oluwatobi,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Trisha,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a great experience during your time with us. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 13 Jan 2024
Hello Kevin, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 Okay

Chan, Akron

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was quiet and safe. Shuttle to EWR was timely and regular. Staff was polite and pleasant. Only negative was that during the entire 6 day stay, the room was not cleaned even once. We had to request new towels every 2-3 days and it was delivered promptly. It appears the hotel was very understaffed and it was a very busy period (Dec 20-26)
Stayed 6 nights in Dec 2023
Response from Manager on 13 Jan 2024
Hello Chan,Thank you for choosing our hotel and sharing your feedback. We're pleased to hear that you found our hotel quiet, safe, with timely shuttle service, and polite staff. We apologize for any inconvenience caused by the limited housekeeping service during your stay. We appreciate your understanding of the busy period and are glad we were able to promptly deliver the requested towels. We'll certainly share your concerns with our team for improvement.

10/10 Excellent

Jorge, San Sebastian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 12 Jan 2024
Hello Jorge,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We truly appreciate your support and hope to welcome you back in the future. Please feel free to reach out to us if you have any further questions or if there is anything else we can assist you with.

4/10 Poor

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 12 Jan 2024
Hello Kevin, We apologize for any inconvenience you may have experienced during your stay. Please feel free to reach out to our hotel directly so we can address any issues and ensure a better experience for future guests.

6/10 Okay

saad

Travelled with family
Just okay
Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello saad,Thank you for sharing your feedback with us. We're sorry to hear that your experience was just okay. We value all guest feedback and will take it into consideration for future improvements. If there's anything specific you'd like to discuss further, please contact our management team directly.

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle was very convenient !
Response from Manager on 9 Feb 2024
Hello Nicholas,We're delighted to hear that you found our shuttle service convenient! At our hotel, we strive to provide efficient and hassle-free transportation options for our guests. Thank you for sharing your positive experience, and we hope to welcome you back in the future.

10/10 Excellent

Luisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Hampton Inn & Suites Newark Airport Elizabeth & would recommend it to anyone!
Stayed 1 night in Dec 2023
Response from Manager on 27 Jan 2024
Hello Luisa,Thank you for choosing Hampton Inn & Suites Newark Airport Elizabeth for your stay. It's wonderful to hear that you enjoyed your time with us and would recommend our hotel. We appreciate your kind words and feedback. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Myriam

Liked: Property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Manager on 9 Jan 2024
Hello Myriam,We are thrilled to hear that you had a fantastic stay with us! We greatly appreciate your positive rating and hope to welcome you back in the future for another exceptional experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly.

10/10 Excellent

Parri

Liked: Cleanliness, staff & service, property conditions & facilities
Location and hotel shuttle
Stayed 2 nights in Dec 2023
Response from Manager on 9 Jan 2024
Hello Parri,Thank you for sharing your feedback about our hotel's location and shuttle service. We appreciate your comments and regret any inconvenience you may have experienced. We strive to provide convenient transportation options for our guests and apologize if our shuttle service did not meet your expectations. We value your input and will take it into consideration for future improvements. Please feel free to reach out to our management team directly to further discuss your experience.

8/10 Good

Alex Orlando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
all is good. to be improved the breakfast with more fruit, milk, yogurth, eggs
Stayed 3 nights in Dec 2023
Response from Manager on 9 Jan 2024
Hello Alex Orlando,Thank you for taking the time to provide feedback on your recent stay. We appreciate your suggestion to enhance our breakfast offerings with more fruit, milk, yogurt, and eggs. We will definitely take this into consideration and discuss it with our team for future improvements. We value your input and hope to have the opportunity to welcome you back to our hotel in the future.

10/10 Excellent

hoang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have well comfortably after fun in Newyork, like area , convenient, shuttle around
Stayed 3 nights in Dec 2023
Response from Manager on 9 Jan 2024
Hello hoang,Thank you for choosing our hotel for your stay in New York. We're glad to hear that you found our location convenient and enjoyed the shuttle service. We strive to ensure a comfortable experience for all our guests. We hope to welcome you back in the future.

10/10 Excellent

Yelizaveta

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Manager on 9 Jan 2024
Hello Yelizaveta,Thank you for choosing to stay with us at our hotel! We are delighted to hear that you had an excellent experience during your stay. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future for another wonderful stay.

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Jennifer,Thank you for choosing our hotel for your latest stay! We are delighted to see that you had a wonderful experience with us. We strive to provide exceptional service and a comfortable stay for all our guests. We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Kimberly

Stayed 3 nights in Dec 2023
Response from Manager on 1 Feb 2024
Hello Kimberly,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience with us. Should you have any additional feedback or if there's anything we can do to further enhance your next visit, please feel free to reach out to us directly. We look forward to welcoming you back in the future!