Outdoor pool, open 9:00 AM to 10:00 PM, pool loungers

Reviews of Best Western New Smyrna Beach Hotel & Suites

3 out of 5
Best Western New Smyrna Beach Hotel & Suites
1401 S Atlantic Ave, New Smyrna Beach, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 530 out of 1000 reviews" "
Rating 8 - Good. 262 out of 1000 reviews" "
Rating 6 - Okay. 107 out of 1000 reviews" "
Rating 4 - Poor. 57 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Bianca

Liked: Cleanliness
location is prime. Staff was not all rude but they were not pleasant as well, we felt some resistance in request we made. We were charged for parking in the hotel’s own parking lot, go figure. It seems they are going through a remodeling, hallways have new flooring but apts have old carpet. Blinds were broken, beds are small. Besides it all we were right at the beach and all units looks towards the ocean, that was nice
Stayed 2 nights in May 2024
Response from General Manager on 21 May 2024
Dear Bianca, We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. We are also sorry to learn that we did not meet your expectations regarding the parking fee. All the details are available on our website, so guests can have this information before booking with us. It was our pleasure to host you, and we look forward to seeing you soon.Best Regards,Dan JordanGeneral Manager

2/10 Terrible

Belinda

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water was standing in the carpet. When I would walk across the carpet, water would actually pool around my feet. The water continued to get worse, as did the smell in the room. Housekeeping did not clean my room daily. When it was cleaned, trash was left in trash cans.
Stayed 6 nights in May 2024
Response from General Manager on 13 May 2024
Dear Belinda, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Your comfort is our priority, and we regret that we fell short during your stay. Please allow us another opportunity to provide you with the exceptional stay you deserve. Thank you for bringing these matters to our attention.Best Regards,Dan JordanGeneral Manager

8/10 Good

fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear Fernando, Thank you for your kind words about Best Western New Smyrna Beach Hotel & Suites! We are delighted you enjoyed your stay with us. If there's anything specific you love or any feedback you'd like to share, please let us know. We look forward to welcoming you back soon!Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and plenty of parking Also the breakfast was excellent at there restaurant
Stayed 2 nights in May 2024
Response from General Manager on 10 May 2024
Dear Terry, We are thrilled to hear that your check-in experience was seamless and enjoyable. It is our pleasure to provide a hassle-free and welcoming start to your stay. Thank you for acknowledging the hard work of our dedicated staff and the quality of our breakfast buffet. Our team is committed to ensuring you have a great start to your day. Your kind words mean a lot to us, and we will be sure to share them with our staff. Thank you once again, and we look forward to welcoming you back to the Best Western New Smyrna Beach Hotel & Suites.Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Dear Mark, We appreciate you leaving your kind rating for Best Western New Smyrna Beach Hotel & Suites. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We look forward to welcoming you back and wish you all the best for your future travels.Best Regards,Dan JordanGeneral Manager

8/10 Good

Jessica

Ocean front room is our favorite. We stayed in the same exact room during our wedding, 6 years ago.
Stayed 4 nights in Apr 2024
Response from General Manager on 1 May 2024
Dear Jessica, We are delighted you chose to stay with us for such a special occasion! It warms our hearts that our oceanfront room holds sentimental value for you. Thank you for sharing this cherished memory with us at Best Western New Smyrna Beach Hotel & Suites. We look forward to welcoming you back for future celebrations.Best Regards,Dan JordanGeneral Manager

4/10 Poor

Julianne

Travelled with family
Disliked: Staff & service
The rooms need updated, they smell musty.. seen bugs…
Stayed 4 nights in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Julianne, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the cleanliness issues you encountered, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We hope to welcome you back for a much-improved stay and provide the exceptional experience you deserve. Thank you for bringing this to our attention.Best Regards,Dan JordanGeneral Manager

4/10 Poor

Nicholas, Debary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Nicholas, We thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing.Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Allan

Travelled with family, Business traveller
Amazing
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Allan, Thank you for the beautiful review. We are thrilled we exceeded your expectations for a fantastic stay at Best Western New Smyrna Beach Hotel & Suites. We hope to have the pleasure of doing so again on your next visit to Smyrna Beach.Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Constance

Good stay
Stayed 2 nights in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Constance, Thank you for choosing Best Western New Smyrna Beach Hotel & Suites. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we love that you had a great stay. It was our pleasure hosting you, and we look forward to welcoming you back soon.Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very well-maintained and clean. The rooms are a bit dated but everything is working and well cared for.
Stayed 4 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Eric, Thank you for sharing your experience with other travelers. We are thrilled to receive your thoughtful review and are delighted to learn you found our hotel to be so comfortable and completely spotless. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Thank you for taking time out of your day to recognize our efforts! We hope you choose Best Western New Smyrna Beach Hotel & Suites any time your travels bring you back this way.Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place right on the beach.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Debbie, Thank you for choosing the Best Western New Smyrna Beach Hotel & Suites for your visit to our city and for sharing your review. We love to read that you rested well in our comfortable accommodations and our location on the beach was perfect for your needs. Thank you once more, and we hope you will make us your home the next time you are in this area.Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Janice

Stayed 2 nights in Apr 2024
Response from General Manager on 5 May 2024
Dear Janice, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Best Western New Smyrna Beach Hotel & Suites. We look forward to serving you again in the future.Best Regards,Dan JordanGeneral Manager

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Jonathan, We appreciate you taking the time to leave your generous rating regarding your recent visit to Best Western New Smyrna Beach Hotel & Suites. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Best Regards,Dan JordanGeneral Manager

10/10 Excellent

MEGAN

Travelled with family
Liked: Amenities, property conditions & facilities
Nice size rooms!
Stayed 2 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear MEGAN, Thank you for your feedback! We are glad you appreciated the spaciousness of our rooms at Best Western New Smyrna Beach Hotel & Suites. We hope you had a comfortable stay and look forward to welcoming you back soon!Best Regards,Dan JordanGeneral Manager

8/10 Good

jamie

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on 6 Apr 2024
Dear jamie, Thank you for the generous rating of Best Western New Smyrna Beach Hotel & Suites. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again soon.Best Regards,Dan JordanGeneral Manager

10/10 Excellent

CHERYL

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 6 Apr 2024
Dear CHERYL, We are delighted you enjoyed your stay at Best Western New Smyrna Beach Hotel & Suites. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope to see you again soon!Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Barry, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Best Western New Smyrna Beach Hotel & Suites. We'd love to host you again someday for yet another unforgettable visit.Best Regards,Dan JordanGeneral Manager

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Ross, We are pleased to receive your generous rating for Best Western New Smyrna Beach Hotel & Suites. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from General Manager on 30 Mar 2024
Dear Nathan, We appreciate you taking the time to leave your kind rating for Best Western New Smyrna Beach Hotel & Suites. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Paul

Stayed 2 nights in Mar 2024
Response from General Manager on 15 Apr 2024
Dear Paul, We appreciate you taking the time to leave your kind rating for Best Western New Smyrna Beach Hotel & Suites. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Kaitlin Bridget

Very nice rooms (spacious and clean) staff was friendly!
Stayed 3 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Kaitlin Bridget, It was a pleasure having you as our guest at Best Western New Smyrna Beach Hotel & Suites, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our clean, spacious rooms and friendly service met all your expectations! We look forward to welcoming you back the next time you are in the area. Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from General Manager on 14 Apr 2024
Dear Michael, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Best Western New Smyrna Beach Hotel & Suites. We look forward to serving you again in the future.Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Mary, Williston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 24 Mar 2024
Dear Mary, Thank you for the wonderful rating for Best Western New Smyrna Beach Hotel & Suites! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards,Dan JordanGeneral Manager

8/10 Good

Dori

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
Dear Dori, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Best Western New Smyrna Beach Hotel & Suites. We look forward to welcoming you back on your next visit.Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Stephen, Utica

Travelled with family
Liked: Cleanliness, staff & service, amenities
Perfect size suite. Aging property.
Stayed 1 night in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Stephen, We are delighted you found Best Western New Smyrna Beach Hotel & Suites perfect for your stay. While our property may show signs of age, we are committed to providing exceptional service and comfort to our guests. Thank you for your feedback, and look forward to seeing you again soon!Best Regards,Dan JordanGeneral Manager

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Dated but nice and spacious rooms. Nice beach.
Stayed 2 nights in Feb 2024
Response from General Manager on 13 Mar 2024
Dear Samuel, We appreciate your feedback on your stay at Best Western New Smyrna Beach Hotel & Suites. It's wonderful that you found our rooms spacious and enjoyed our beautiful beachfront location. We're constantly working to enhance our guest experience and will take your comments into consideration for future improvement. We hope to welcome you back for another enjoyable stay soon.Best Regards,Dan JordanGeneral Manager

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place with a lovely ocean view! It was a little dark in the living area because of the decor, but it was nice for a night!
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Peggy, We're pleased you enjoyed your stay at Best Western New Smyrna Beach Hotel & Suites and appreciated the lovely ocean view! We appreciate your feedback regarding the decor and will consider it for future enhancement. Thank you for choosing us, and we hope to welcome you back soon for another pleasant stay!Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Laura

Liked: Amenities
Beautiful stay
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Laura, Thank you for choosing Best Western New Smyrna Beach Hotel & Suites. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed having two separate bedrooms
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Shannon, We're thrilled you appreciated the layout of our suites at Best Western New Smyrna Beach Hotel & Suites. Your comfort is our priority, and we look forward to hosting you again soon!Best Regards,Dan JordanGeneral Manager

2/10 Terrible

Dr. Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived and we’re out into a room with de humidifiers that we’re running. The room had an overwhelming smell of mold and stale water. We were then moved to another room and we’re woken up at 330a to people screaming, which went on for hours. My wife could not go back to sleep. We were scheduled to stay two nights but only stayed one night. It was a terrible experience and we were hoping for refund. We never complain when challenges arise but this was by far the worst experience we have in many many years. Terrible
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Dr. Robert, We deeply regret the inconvenience you experienced during your stay with us. Please accept our apologies for the issues with the room condition and the disturbance caused by the noise. This is certainly not the standard of service we aim to provide. Your feedback is invaluable, and we are actively addressing these concerns to ensure a better experience for our guests in the future. We genuinely appreciate your understanding and hope for the opportunity to regain your trust in the future.Best Regards,Dan JordanGeneral Manager

6/10 Okay

Robert

Travelled with partner
The toliet was loose and rocked every time you used it. It was caulked around the bottom but water still leaked out. The dust on the broken blinds was pretty thick. The location was great, very convenient for the beach. Underground parking was nice.
Stayed 2 nights in Feb 2024
Response from General Manager on 3 Mar 2024
Dear Robert, Thank you for your detailed feedback. We appreciate your positive mention of our convenient beach location and underground parking. Your observations regarding maintenance have been duly noted, and we'll address them promptly to ensure a comfortable experience for our future guests. We're committed to providing excellent service and appreciate your insights that help us improve. We hope to welcome you back for an even better stay in the future.Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bummed about parking fee All good otherwise
Stayed 2 nights in Feb 2024
Response from General Manager on 1 Mar 2024
Dear Diana, We're delighted you had an overall positive experience at Best Western New Smyrna Beach Hotel & Suites! Thank you for your feedback. We understand your concern about the parking fee and appreciate your understanding. We're glad everything else met your expectations, and we hope to welcome you back soon!Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Angela

Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Dear Angela, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Best Western New Smyrna Beach Hotel & Suites so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Ursula

Stayed 1 night in Feb 2024
Response from General Manager on 21 Mar 2024
Dear Ursula, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Best Western New Smyrna Beach Hotel & Suites. We look forward to serving you again in the future.Best Regards,Dan JordanGeneral Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here for the Daytona 500 weekend, which was a rainout, mostly. The hotel is older, and looks it. But it's clean, the staff is friendly and they were ready for me when I rolled in at 3:00am to check in. It was much cheaper than staying in a Daytona hotel and not much longer a drive to the track. I will absolutely stay there again.
Stayed 3 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Dear David, We are delighted you had a pleasant stay at Best Western New Smyrna Beach Hotel & Suites during the Daytona 500 weekend despite the rainout. We appreciate your positive feedback and are glad that you found our hotel clean and our staff friendly. It's great to know that your late check-in was handled seamlessly. We look forward to the pleasure of welcoming you back soon for another enjoyable stay!Best Regards,Dan JordanGeneral Manager

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Michael at front desk was very accommodating. Breakfast was delicious the one and only waitress at cafe was excellent and handled the place (even during race week) with grace. Beach access easy and very pretty.
Stayed 2 nights in Feb 2024
Response from dana on 7 Mar 2024
Thank you for your feedback. We are happy to hear you enjoyed the beach, restaurant and had a great interaction with our staff. We appreciate your business and look forward to your future stay.

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from dana on 7 Mar 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

8/10 Good

Heidi

Stayed 2 nights in Feb 2024
Response from General Manager on 20 Mar 2024
Dear Heidi, We are pleased to receive your generous rating for Best Western New Smyrna Beach Hotel & Suites. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Best Regards,Dan JordanGeneral Manager

4/10 Poor

edward

Business traveller
Stayed 3 nights in Feb 2024
Response from dana on 7 Mar 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

2/10 Terrible

Carla

Disliked: Staff & service, amenities, property conditions & facilities
Very Expensive No access to Beach Front Office staff Rude and no access to dining at night Breafast Restaurant was nice and friendly Good food nice view only part of our stay we did like Way too Expensive Never Again We stayed 1 night!!!!
Stayed 1 night in Dec 2023
Response from dana on 7 Mar 2024
Thank you for your review. We have noted your concerns and will be using your feedback to better improve. We appreciate your business.

6/10 Okay

Maggie

Disliked: Staff & service, amenities, property conditions & facilities
I found the property dated and depressing. When I checked in the host stunk like cigarettes and I was told there’s no maid service unless you request it the night before. There were makeup stains on the shower curtain. Hope a good deal on the beach so I guess I got what I paid for.
Stayed 4 nights in Dec 2023
Response from Dana on 7 Mar 2024
Thank you for your feedback. We have noted your concerns and will be addressing with our staff to better improve. We appreciate your business and look forward to your future stay.

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desk clerk slay rocks!
Stayed 1 night in Jan 2024
Response from dana on 7 Mar 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from dana on 7 Mar 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful oceanfront with great views
Stayed 1 night in Jan 2024
Response from dana on 7 Mar 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

10/10 Excellent

Margaret

Great property right on the beach! Close to everything.
Stayed 2 nights in Jan 2024
Response from Dana on 7 Mar 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.

10/10 Excellent

Thomas

Travelled with partner
Liked: Property conditions & facilities
Beautiful ocean views
Stayed 2 nights in Jan 2024
Response from dana on 23 Jan 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay with us.

2/10 Terrible

Stephen

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from dana on 20 Jan 2024
Thank you for your feedback. We hope you come back and visit us again.

10/10 Excellent

Brian

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Bob was super to work with. Gave us great suggestions on where to have dinner. Thx. Brian
Stayed 1 night in Jan 2024
Response from dana on 12 Jan 2024
Thank you for your feedback. We are happy to hear you had a great interaction with our staff. We appreciate your business and look forward to your future stay.

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 2 nights in Jan 2024
Response from dana on 12 Jan 2024
Thank you for your feedback. We appreciate your business and look forward to your future stay.