Premium Apartment, 1 Bedroom, Non Smoking, Kitchenette | Private kitchen

Reviews of The Strand

3 out of 5
The Strand
464 Devon Street East, New Plymouth

Reviews

8.8

Excellent

Rating 10 - Excellent. 50 out of 90 reviews" "
Rating 8 - Good. 24 out of 90 reviews" "
Rating 6 - Okay. 12 out of 90 reviews" "
Rating 4 - Poor. 3 out of 90 reviews" "
Rating 2 - Terrible. 1 out of 90 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Homer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well designed and tastefully decorated. Friendly staff. There is no view for you - but the beach is a couple of blocks away so no problem. Also an excellent breakfast/lunch cafe just a 2 minute walk away.
Stayed 3 nights in Feb 2024
Response from Paul on 12 Feb 2024
Thanks Mike for the great review.

10/10 Excellent

Mike

Liked: Cleanliness, property conditions & facilities
All good
Stayed 3 nights in Feb 2024
Response from Paul on 6 Feb 2024
Thanks Mike

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Paul. the owner on 3 Jan 2024
Thanks Jason

10/10 Excellent

Kirk

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Paul. the owner on 17 Nov 2023
Thanks Kirk

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great New Plymouth motel
Convenient place to stay in New Plymouth. Large rooms and good facilities.
Stayed 3 nights in Oct 2023
Response from Paul. the owner on 23 Oct 2023
Thanks very much for your review.

4/10 Poor

Mark

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
Property like very new. But was a bit disappointed with the cleanliness. We found blood was on the bed sheets. And also bed bugs on and around one of the bed. So our kids end up sleep on our bed.
Stayed 1 night in May 2023
Response from Paul. the owner on 28 May 2023
Hi Mark,Very sorry about the spot of blood that was found on the extra bed. My only explanation that I can think of is that someone had an extra guest in there and made the bed perfectly again in order to not show that they had en extra guest they hadn't booked and paid for. As for bed bug. We have never had any bed bugs in the motel and after a thorough inspection we still have not foud any. Sometimes there may be ants or bus that enter the room, as mother nature does this and we try to control that as it happens and the best way we can, but we have never had bed bugs.we hope you enjoyed your stay other wise.ThanksPaul

8/10 Good

Kelly

Stayed 3 nights in Apr 2023
Response from Paul. the owner on 28 May 2023
Thanks Kelly.Paul

10/10 Excellent

Min

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I are happy with our stay at this motel. The room is very clean , and quiet. The shower is great.
Stayed 3 nights in Jan 2023

10/10 Excellent

Barbara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for our family trip
Response from Paul on 18 Jan 2023
THank you very much, we're glad you enjoyed your stay.

10/10 Excellent

Chiu-Fen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cosy :)
Response from Paul on 18 Jan 2023
Thank you for your feedback. :)

8/10 Good

Ashlee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome motel, will definitely be back with the whānau.
Response from Paul on 18 Jan 2023
Will be good to see you back, cheers

6/10 Okay

Carol

Great sized room kitchen and separate shower, shower kept going cold, that was so bad I didnt shower the next day. Air con was difficult to use with no manual. Im not liking the self check in and find your key in your room your self. the personal touch is important.
Stayed 2 nights in Sep 2022
Response from Paul on 3 Oct 2022
Hi CarolA simple phone call will help solve any problems you may have operating any equipment. There is a phone in the rooms with instructions to dial 600 for reception. Most problems can be fixed immediately, but we cant do that if we don't know about it..!

10/10 Excellent

Matk

Stayed 2 nights in Apr 2022

10/10 Excellent

Rozelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing not to like. It was perfect! Clean, tidy & so quiet. Easy to check in. Highly recommend.
Stayed 2 nights in Jan 2022

10/10 Excellent

Dave

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great property
This was a great place to stay. Close to town and the Coastal Walkway. The check-in was easy and stress-free and the unit was clean and perfect for our needs with a kitchenette. We had drinks and nibbles in the private courtyard and we'll definitly book here again.
Stayed 2 nights in Dec 2021

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean property. Contactless checkin was very easy. Will definately be back
Stayed 1 night in Oct 2021
Response from Owner on 21 Oct 2021
Thankyou for your review Renee, we hope you have a lovely restful weekend. We hope to see you again, just give us a call.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in one of their new units and found it spacious with the three of us. Good layout, private from other units and would be lovely on a dry day with the front courtyard seating area.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really enjoyed our stay all the little things were there even down to soft toilet paper very happy thank you sue and boss terangi
Stayed 2 nights in Jun 2021
Response from Owner on 14 Jun 2021
Thankyou for your glowing review following your stay with us. We really appreciate the lovely note you left in the unit too. We hope to see you again at The Strand.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Owner on 14 Jun 2021
Thankyou for your 10/10 review following your stay. We hope to see you again soon.

8/10 Good

Stuart

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Not bad
Room was clean at first. Unfortunately the housekeeper then left hair everywhere which was a bit gross. Coffee was never replenished. Poor service but otherwise comfy, safe, and quiet.
Stayed 3 nights in Apr 2021
Response from Owner on 24 Apr 2021
Hello and thankyou for your feedback... we are very sorry if there were items not met to your needs. We are always a phone call away if you need anything.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Everything was ok. Nothing particularly wowed us. Nothing particularly disappointed us.
Stayed 3 nights in Mar 2021
Response from Owner on 24 Apr 2021
Thankyou for your review... we are pleased everything was okay.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach & coastal walk, shops, close to church. Not much of an outdoor area to enjoy, no privicy
Stayed 4 nights in Feb 2021
Response from Owner on 24 Apr 2021
Thankyou for your review... all onebedroom units and studios have courtyards/outdoor areas with seating. Perhaps you chose the Cosy Saver/Small studio which clearly states there is no outdoor private space.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to everything. Clean and easy. Would stay again
Stayed 3 nights in Feb 2021
Response from Owner on 24 Apr 2021
Hello and thankyou for your review and we hope to see you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 we were looking for a place with a bit of space for a whānau kai. the whānau / family room with space outside was perfect. location wise, close to everything with the best cafe in town just around the corner. thank you to the local whānau who run the place. Ngā mihi
Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveller

Travelled with family
Place is close to surf beach and New Plymouth cycle / walk way.
Stayed 4 nights in Jan 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot
Nice and quiet
Stayed 1 night in Jan 2021

10/10 Excellent

Chris, Auckland

Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Te Hunui Cemetery with garden care the best in the world, by volunteers
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2020

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities
Very different than expected, room was tidy but arrived at what looked like a building site, and no one at reception. Check-in was via a video call, pleasant but not expected.
Stayed 1 night in Jun 2020
Response from Paul on 24 Jun 2020
Hi. Thanks for the review. Yes, the Strand is going through a transition at the moment, which doesn't affect the rooms, but may affect the check in experience. We hope to have the new reception up and running in the near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was a really quiet, clean and comfortable place to stay.
Stayed 3 nights in Jan 2020
Response from Paul on 12 Jan 2020
Thanks for your review. Enjoy the rest of your travels.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying at the strand and it was excellent. Great rooms, easy check in/check out process, very close to everything, comfortable beds. Will definitely be back again :)
Stayed 3 nights in Nov 2019
Response from Paul on 25 Nov 2019
Thanks very much for the positive comments.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The location of the property was perfect. Great service! Lovely to meet the owner she was very friendly
Stayed 2 nights in Oct 2019
Response from Paul on 12 Oct 2019
Thanks for that.

10/10 Excellent

Glyn, Palmerston North

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation for an overnight stay. Unit facilities great standard
Stayed 1 night in Aug 2019
Response from Paul on 26 Aug 2019
Thanks Glyn. See you next time.

2/10 Terrible

Verified traveller

Stayed 2 nights in Jul 2019
Response from Paul on 23 Jul 2019
Really?

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Paul on 3 Jul 2019
Thanks Kelly

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The courtyard added extra space for our family to spread out in. We enjoyed our stay.
Stayed 3 nights in Jan 2019
Response from Paul on 24 Mar 2019
Thanks for the review.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location and nice relaxing space. Would definitely stay again
Stayed 4 nights in Dec 2018
Response from Paul on 9 Jan 2019
Thank you very much Claire for the positive comments. Enjoy your summer.

10/10 Excellent

Wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet and nice, clean and tidy
Second time staying in the Strand. clean and tidy. located in quiet area. within 5 mins drive to the shopping mall.
Stayed 1 night in Dec 2018
Response from Paul on 27 Dec 2018
Hi there, thanks very much for choosing us again and for posting a review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, spacious rooms and very close to the city centre. It was very affordable and had very comfortable beds!! Will definitely stay again on our next trip :)
Stayed 3 nights in Nov 2018
Response from Paul on 4 Dec 2018
Thanks for your review,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Paul on 4 Dec 2018
Thanks

10/10 Excellent

Katie, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean accommodation, which met all our needs while in the area. Owners were very accommodating and friendly. Close to main town centre and eateries. Would definitely recommend The Strand to others, and look to book accommodation here if in the area again :)
Stayed 2 nights in Nov 2018
Response from Paul on 14 Nov 2018
Thanks for the review Katie.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and quiet area. Handy to the town centre and motorway.
Stayed 3 nights in May 2018
Response from Paul on 20 Jun 2018
HI, thanks for the feedback. A new reception will be built on the next stage of our program. Hopefully in a few months time.

10/10 Excellent

vaughan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
I was there to run the New Plymouth marathon.i would say this was the closest motel to the finish line. Every thing about our room was great. Will stay again sometime
Stayed 2 nights in Mar 2018

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price, good accommodation
Good place. Very clean and comfortable
Stayed 1 night in Feb 2018