We chose this hotel based on the lobby at Christmastime and it did not disappoint. However, it should be made clear that this is not what you think a "Waldorf Astoria" experience should be. Because this is the most gorgeous lobby in all of New Orleans (and probably just about anywhere), it is a major attraction and it is a sea of people trying to get their family photo or TikTok reel. This really puts a strain on the hotel's resources. We were unable to eat at either restaurant because we did not plan in advance and they were booked. The Teddy Cafe had a limited menu, but the poor people working there were so overwelmed and not super friendly. When we arrived, we had to drag our own suitcases up the dirty red carpet into the lobby for registration because none of the men standing around offered to help. I am not sure if they were only there for parking assistance, or if they just ignored us, but they were Roosevelt employees. A few times we wanted to ask a question, there was no one at the concierge station. I didn't mind the mayhem in the lobby, but would have liked to have felt that the hotel was still standing up to a Waldorf reputation otherwise.
A few people stood out during our stay: The gentleman that checked us in on the evening of 12/23 was very kind and helpful. The bartender in the Sazerac bar, Rachel, had a great attitude and served us with a smile. The housekeeping staff did a great job as well.
Overall it was good, but not exceptional.