Studio, 2 Queen Beds, Non Smoking, City View
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Reviews of Residence Inn by Marriott New Orleans French Quarter Area/Central Business District

3 out of 5
Residence Inn by Marriott New Orleans French Quarter Area/Central Business District
360 ST CHARLES AVE, New Orleans, LA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 704 out of 1007 reviews" "
Rating 8 - Good. 166 out of 1007 reviews" "
Rating 6 - Okay. 67 out of 1007 reviews" "
Rating 4 - Poor. 32 out of 1007 reviews" "
Rating 2 - Terrible. 38 out of 1007 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love this hotel ! extra clean & the workers are very helpful
Stayed 1 night in May 2024
Response from BartP on 13 May 2024
Thank you for your feedback on your recent stay with the Residence Inn. The hotel is very happy that you enjoyed the accommodations an staff of the Hotel, as always when in the New Orleans area on your next stay we will be happy to assist again.

8/10 Good

Shana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Diana on 9 May 2024
Dear Shana, thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Jewell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Got a suite with kitchen very spacious. Parking garage next door you do have to go up several levels for self parking as the lower levels are all valet. Easy to walk most anywhere you need. Street car stop across the street. Incidental fee was $20 per night, if you purchase anything from the snack area at night its card only or you can charge to your room. Only thing I did notice is you don't have to use your keycard for elevators, alot of NOLA hotels do this for security. The front desk was always staffed. Overall great stay.
Stayed 2 nights in Apr 2024
Response from Diana on 7 May 2024
Dear Jewell, thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Diana on 8 May 2024
Dear Antoinette, thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Tashnim

Liked: Staff & service, property conditions & facilities
Nice and clean room. Room service was good.
Stayed 2 nights in Apr 2024
Response from Diana on 6 May 2024
Dear Tashnim, thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Chantz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property! Our first time booking a hotel instead of Airbnb in NOLA and I will say I’m booking here EVERY SINGLE TIME MOVING FORWARD! Walking distance to Bourbon, lots of food nearby and options! I wish I could gatekeep this place but I have to tell it! Only downfall was they didn’t have a bartender on site so the bar wasn’t closed but if it was omg that would have been the icing on the cake!
Response from Diana on 2 May 2024
Dear Chantz, thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future!

6/10 Okay

Kelvin, Los Angeles

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The room was a good size and had a great view. The service, if you can call it that, was lackluster. In fact, they will only provide service after the 3 or 5th day. And, if you are only staying 4 days, whether you request it or not, they will not service your room. I received that info at checkin after prepaying for the room. I am a Marriott member, but in the future, I would have chosen to go elsewhere - unless I pack a broom, mop, cleaning supplies, garbage bags and allow extra time to perform the tasks. What has happened to the hospitality industry.
Stayed 4 nights in Apr 2024
Response from Susan on 30 Apr 2024
The room was a good size and had a great view. The service, if you can call it that, was lackluster. In fact, they will only provide service after the 3 or 5th day. And, if you are only staying 4 days, whether you request it or not, they will not service your room. I received that info at checkin after prepaying for the room. I am a Marriott member, but in the future, I would have chosen to go elsewhere - unless I pack a broom, mop, cleaning supplies, garbage bags and allow extra time to perform the tasks. What has happened to the hospitality industry.

8/10 Good

Shialah Ronisha

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was close to canal street and the streetcar. Really enjoyed that! The only thing I didn’t like was my mattress in my room sunk down probably do to a lot of people sleeping on that side.
Stayed 3 nights in Apr 2024
Response from Diana on 26 Apr 2024
Dear Shialah, thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Apr 2024
Response from Diana on 25 Apr 2024
Dear Ryan, thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Sanjay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024
Response from Diana on 25 Apr 2024
Dear Sanjay, thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Edgar, Huntsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to French Quarter and food establishments.
Stayed 1 night in Apr 2024
Response from Diana on 25 Apr 2024
Dear Edgar, thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Jordyn

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay
Stayed 2 nights in Apr 2024
Response from Diana on 24 Apr 2024
Dear Jordyn, Thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Tarez

Liked: Cleanliness, staff & service, property conditions & facilities
I love it me and my wife got to do it again
Stayed 2 nights in Apr 2024
Response from Susan on 23 Apr 2024
Dear Tarez. Thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Great staff! Parking NOT included($40/day). Room was awesome! Close to everything!
Stayed 2 nights in Apr 2024
Response from Susan on 23 Apr 2024
Dear Scott. Thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is pretty, My jr suite was immaculate and the location was excellent. I love that daisy dukes is right next door and mother's restaurant was a shirt walking distance. I Highly recommend staying here
Stayed 1 night in Apr 2024
Response from Susan on 23 Apr 2024
Dear Tracy. Thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
What great staff!
Stayed 3 nights in Apr 2024
Response from Susan on 22 Apr 2024
Wow! We love to see 5 of 5 reviews- thank you so much! The hotel is very happy that you enjoyed our Staff. As always when in the New Orleans area on your next stay, we will be happy to assist again.

6/10 Okay

Keishauna

Stayed 1 night in Apr 2024
Response from BartP on 13 May 2024
Looks like we missed the mark- so sorry about that! Let us know some specifics if you can so we can work on improvements- Take Care!

6/10 Okay

Artak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property advertizes “parking available” which one might interpret that included in “not cheap” price. In reality it’ll cost you $40-$50/day
Stayed 2 nights in Apr 2024
Response from Susan on 22 Apr 2024
Dear Artak- Our Hotel offers only Valet Parking. There are options for self-parking at the garage next door, should you return. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good as far as the Hotel. Only complaint would be that the microwave was dirty. Everything else was okay.
Stayed 2 nights in Apr 2024
Response from Susan on 22 Apr 2024
Dear J. Thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Tonina

Liked: Cleanliness, staff & service, property conditions & facilities
Really like the hotel
Stayed 3 nights in Apr 2024
Response from Susan on 22 Apr 2024
Dear Tonina. Thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Steven

Stayed 4 nights in Apr 2024
Response from Diana on 9 May 2024
Dear Steven, thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

8/10 Good

William Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from BartP on 20 Apr 2024
Thank you for taking the time to rate the property. We look forward to your next stay.

6/10 Okay

Katherine, Chula Vista

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
We didd not like the fact that they did not have any breakfast options for the amout of money charged per night . I would expect more from Marriott , also you had to stay 3or more nights to even request for housekeeping services, and 5 nights for scheduled housekeeping. We had to ask for more towels, toilet paper and paper towels and tradh bags .
Stayed 3 nights in Apr 2024
Response from Susan on 18 Apr 2024
Looks like we missed the mark- so sorry about that! I will pass your concerns along to the appropriate manager- Take Care!

10/10 Excellent

Lester, Wesley Chapel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Spacious rooms that are fully equipped. Friendly staff. Hotel is a few blocks away from restaurants and night life. Wish there was a swimming pool for little ones. Will definitely return to this property next time in the Nola.
Stayed 2 nights in Apr 2024
Response from Susan on 18 Apr 2024
Dear Lester. Thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

tameka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and as the pictures. Just FYI there is no swimming pool. The location is great and right off Canal Street. I’m
Stayed 2 nights in Apr 2024
Response from Susan on 17 Apr 2024
Dear Tameka. Thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Phyllis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very clean.
Stayed 1 night in Apr 2024
Response from Susan on 16 Apr 2024
Dear Phyllis. Thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Minh

Business traveller
Liked: Property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Susan on 16 Apr 2024
Dear Minh. Thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

8/10 Good

Bertha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed being close to Canal Street and Bourbon as well as access to the Street trolley for sight seeing
Stayed 2 nights in Apr 2024
Response from Susan on 16 Apr 2024
Dear Bertha. Thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Koisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is BEAUTIFUL! The warmth that just radiates from the lobby is soo inviting! We got the suite with the kitchen and once again no matter the state the Residence gets it right EVERY TIME! Clean, comfortable, quiet (I mean it’s New Orleans lol) and safe! After 10 you need keys or the bellman who is always on standby! Within walking distance of EVERYTHING on Canal and Bourbon! Would recommend and rebook over and over again!
Stayed 3 nights in Feb 2024
Response from Bart on 15 Apr 2024
Wow! We love to see 5 out of 5 reviews- thank you so much, as always when in the New Orleans area on your next stay we will be happy to assist again.

10/10 Excellent

Sheron, Lawrenceville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the valet parking and easy access to everything. Great walking distance to Canal street. Comfortable stay and excellent customer service. I will stay here again!
Stayed 2 nights in Apr 2024
Response from Bart on 15 Apr 2024
Wow! We love to see 5 out of 5 reviews- thank you so much, as always when in the New Orleans area on your next stay we will be happy to assist again.

10/10 Excellent

Ashia

Liked: Cleanliness, staff & service, property conditions & facilities
Full kitchen area
Stayed 3 nights in Apr 2024
Response from Bart on 15 Apr 2024
Wow! We love to see 5 out of 5 reviews- thank you so much, as always when in the New Orleans area on your next stay we will be happy to assist again.

10/10 Excellent

Shantel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating & kind.
Stayed 4 nights in Apr 2024
Response from Bart on 15 Apr 2024
Wow! We love to see 5 out of 5 reviews- thank you so much, as always when in the New Orleans area on your next stay we will be happy to assist again.

8/10 Good

Alan

Liked: Staff & service
Room was clean and nice but seriously lacked storage space for bags etc, we had 4 people and our bags were kept on the floor with only 4 small drawers available total for the room, would not be an issue for two. I'm not a regular traveler but not getting fresh towels everyday without asking for them is normal?
Stayed 2 nights in Apr 2024
Response from Bart on 15 Apr 2024
Thank you for your feedback on your recent stay with the Residence Inn. Being an extended stay hotel, the brand standard is for linen to be changed every 3 days upon request.As always when in the New Orleans area on your next stay we will be happy to assist again.

8/10 Good

Frankeisha L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Apr 2024
Response from Diana on 10 Apr 2024
Dear Frankeisha. Thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Susan on 9 Apr 2024
Dear Andy. Thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Mary Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ended up staying at this location three times in the span of two weeks. Awesome staff. The only problem was the elevator was down to one. Staff assured us that the elevators will be replaced in May so this won’t happen again.
Stayed 1 night in Apr 2024
Response from Susan on 9 Apr 2024
Dear Mary Angela. Thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

6/10 Okay

Alicia

Stayed 2 nights in Apr 2024
Response from Diana on 9 Apr 2024
Dear Alicia. Thank you for taking the time to share your experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

6/10 Okay

Lori

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very accommodating and professional. The location was very central to all the activities we wanted to do. Everything was within walking distance. The facility itself was just ok. There was a broken elevator that caused delayed pick ups and over crowded rides. We were there 4 days and never saw an attempt to repair. Our room was not as clean as one would expect. There was false eyelashes glued to the carpet. The side of the toilet was obviously not sanitized ( won’t say what we saw). Room is not cleaned everyday. That was very disappointing for us. Only 3 day cleaning schedule. I would definitely pick another hotel for my next trip.
Stayed 2 nights in Apr 2024
Response from Susan on 8 Apr 2024
Looks like we missed the mark- so sorry about that! I will pass your concerns along to the appropriate manager- Take Care!

10/10 Excellent

Shakendria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property with great rooms and staff. Loved this stay. Will return!!
Stayed 2 nights in Apr 2024
Response from Susan on 8 Apr 2024
Dear Shakendria. Thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Neil

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I wanted a bigger, more open room for my most recent business trip. Set up and in-room amenities, work out very well for my stay. I would recommend this property and stay there again.
Stayed 4 nights in Apr 2024
Response from Susan on 8 Apr 2024
Dear Neil. Thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and easily accessible to activities.
Stayed 5 nights in Mar 2024
Response from Susan on 5 Apr 2024
Dear Ricky. Thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Akayla

Stayed 3 nights in Mar 2024
Response from Diana on 24 Apr 2024
Dear Akayla. Thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great place to stay. Only issue in our stay was elevators. Sometimes only 1 of 3 was functioning. Even walked down once from 11th floor.
Stayed 5 nights in Mar 2024
Response from Susan on 3 Apr 2024
Dear David. Thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Shawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and AWESOME customer service!!!
Stayed 2 nights in Mar 2024
Response from Susan on 3 Apr 2024
Dear Shawn. Thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Regina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The studio suites were spacious and fully equipped.
Stayed 2 nights in Mar 2024
Response from Susan on 2 Apr 2024
Dear Regina. Thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

8/10 Good

Mary Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities
I would stay here again. It was clean and the staff were great. The only problem was the elevators. Only one was working properly so it caused a lot of headaches. The front desk girl told us the were being replaced in May so that will help.
Stayed 3 nights in Mar 2024
Response from Susan on 2 Apr 2024
Dear Mary Angela. Thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

8/10 Good

Reggren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very clean hotel inside. The city is just dirtier than I imagined. Food was the best! Unfortunately I don’t like being at a hotel that does not have breakfast options
Stayed 2 nights in Feb 2024
Response from Susan on 2 Apr 2024
Dear Reggren. Thank you for taking the time to share your experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Rohithkumar

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Out of 3, 1 lift was working. Lot of waiting time. Other than that rest are excellent.
Stayed 2 nights in Mar 2024
Response from Susan on 2 Apr 2024
Dear Rohithkumar. Thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Lavarious

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was in walking distance of nearly all that attracts vacationers to New Orleans.
Stayed 2 nights in Mar 2024
Response from Susan on 1 Apr 2024
Dear Lavarious. Thank you for taking the time to share your positive experience at Residence Inn by Marriott New Orleans French Quarter Area/Central Business District. We look forward to the opportunity to welcome you back for another enjoyable stay in the future.

6/10 Okay

Joshua

Stayed 1 night in Mar 2024
Response from BartP on 20 Apr 2024
Looks like we missed the mark- so sorry about that! Let us know some specifics if you can so we can work on improvements- Take Care!