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Reviews of Crowne Plaza New Orleans French Qtr - Astor

4.5 out of 5
Crowne Plaza New Orleans French Qtr - Astor
739 Canal Street at Bourbon, New Orleans, LA

Reviews

7.2

Good

Rating 10 - Excellent. 952 out of 2701 reviews" "
Rating 8 - Good. 656 out of 2701 reviews" "
Rating 6 - Okay. 432 out of 2701 reviews" "
Rating 4 - Poor. 299 out of 2701 reviews" "
Rating 2 - Terrible. 362 out of 2701 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sandrene

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m not one to write a bad review but pleassseee go somewhere else other than this junk. The only pros to this place is the location. The manager was very rude and confrontational when we asked about them having a microwave to warm our food and we were told what’s the problem is they don’t have and that there’s none in the whole building. The pillows had mold on them and when housekeeping brought new ones it was very dirty with black stuff all over them. The pool was very dirty, no one could swim in it. I could go on and on but the bottom line is DO NOT GO TO THIS JUNK YARD
Stayed 3 nights in May 2024

6/10 Okay

Anna

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was a loud grinding sound at all hours of the day and night. Additionally, the mattress cover on the bed had some very hard lumps.
Stayed 4 nights in May 2024

6/10 Okay

JANICE

I was disappointed with my room. I had an early checkin, so I’m assuming I was given whatever was available but my room had no view, right on Bourbon street, therefore I got an earful of the loud music that made the walls vibrate. No microwave, bathroom plumbing had signs of rust, no shower caps, or toiletries. I selected this hotel because it stated it’s luxurious but I didn’t see it. It’s Mediocre
Stayed 2 nights in May 2024

2/10 Terrible

Liliana, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities
NO RUNNING WATER
Stayed 2 nights in May 2024

2/10 Terrible

latifiah

Disliked: Cleanliness, staff & service, property conditions & facilities
When we first arrived 3 people had been shot at the corner of the hotel, the room smelled like urine, stains on the floor I mean you name it not enough towels in the room. We ended up leaving early this hotel and staff is awful… not to mention one of the employees tried to scam me out of valet charges for the 3 night stay
Stayed 3 nights in May 2024

8/10 Good

CHRISTINA

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Amanda

Liked: Cleanliness
Stayed 4 nights in May 2024

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent but didn’t have microwave to warm up your food
Stayed 3 nights in May 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The only item is the pool was closed for emergency repairs and we were very disappointed. Thank you!
Stayed 3 nights in May 2024

8/10 Good

Cory

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Retona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

6/10 Okay

Mary

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel Bar not open. No extra blankets. Valet was very helpful
Stayed 3 nights in May 2024

6/10 Okay

Chris

Travelled with group
Liked: Cleanliness, staff & service
Staff is super friendly. Lots of food options. A bit noisy tho but I think because the building is older.
Stayed 3 nights in May 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 4 nights in Apr 2024

10/10 Excellent

Mailin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to share this review because after reading many of the reviews here I almost did not book this hotel and I have to say that I’m very glad I did. I think if you are an extremely picky person and everything has to be perfect then I have a feeling you may not like this property or a lot of the properties you stay at. But for folks that are looking for a pretty hotel, close to literally EVERYTHING, Bourbon is a less than a minute walk, but don’t worry, you don’t hear anything in your room. There are great restaurants right on the street, shopping, nightlife, the cable cars are right in front so you can hop on if you don’t want to walk. The room was clean and very spacious and the beds were very comfortable, minus one pillow that was a little tough. The shower pressure was amazing. The staff complied with all of our requests in a timely manner. The only thing I didn’t like was the breakfast buffet-that sucked, and the coffee was horrible, and it’s $24, which for what it is, totally not worth it. However, the restaurant did say that they share the property but don’t belong to the hotel. So, I guess in general, the hotel to me was excellent. I would definitely stay there again. Oh, and I like that at night they ask for your room key before you are let in to the hotel and this provides an added layer of security which we appreciated.
Stayed 3 nights in May 2024

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was not a 4 star hotel . Peeling paint water stains . The air conditioner was very loud. No fan or exhaust system in the bathroom.
Stayed 2 nights in May 2024

10/10 Excellent

Alonzo

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay
Stayed 3 nights in Apr 2024

8/10 Good

Megan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had fun very close to bourbon and safe
Stayed 4 nights in May 2024

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service
Loved the location most of all. Room thermostat didn’t seem to be working properly but temp was comfortable at 70. We would have liked 68 for sleeping. The carpet was wet around it so maybe it had just broke. The front desk was so nice and offered to move us. Valet guys were awesome! Would definitely stay there again!!!!
Stayed 1 night in May 2024

6/10 Okay

Omar

Disliked: Amenities, property conditions & facilities
The location is great. The pool was closed for 3 days out of my 4 days stay for maintenance. The cleanliness of the bathroom is not great and the overall state of the room is very mediocre. The room had a a bad smell in the entry area which seemed to be from the carpet. Otherwise the location is great and tight off streetcars and lots of shops/restirants.
Stayed 4 nights in May 2024

6/10 Okay

sonya

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Great hotel! We did not feel safe venturing from the property in the evening. Room was not the same as described on expedia. It was not a walk-in shower and it didn’t include the breakfast. It was also right next to the elevators! The trip was priced right. I guess you get what you pay for!!
Stayed 3 nights in May 2024

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

OLGA, Stone Park

Travelled with group
Liked: Cleanliness
Beautiful property but hasn’t been kept up as it should for being a Crown Plaza hotel. The water handle in my room was faulty and went from cold to super hot because it was loose. Also had the secondary lock broken in my room so didn’t feel very safe.
Stayed 3 nights in May 2024

6/10 Okay

Carlos B

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Monica

Travelled with group
The cleaning person came to my room to clean, they left only fixed one bed the other one wasn’t done and they left my room open and there was no cleaning person in site, all of me personal stuff was in there my purse and my wallet. I called the front desk and all the said was sorry
Stayed 2 nights in May 2024

8/10 Good

Chae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in May 2024

4/10 Poor

Deborah

Travelled with family
Disliked: Cleanliness
It was an OK stay however to find dirty underwear and a shirt hanging behind the bathroom door very disconcerting. The breakfast buffet at @ $25.00 and that price did not include beverages was totally uncalled for . Needs to step it up a notch
Stayed 2 nights in May 2024

8/10 Good

Tamika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in May 2024

10/10 Excellent

Cashe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Taryna, HALLS HEAD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is awesome. Easy walk to everything or a streetcar.
Stayed 5 nights in May 2024

6/10 Okay

Juan

Travelled with partner
Hotel is located right at the start of Bourbon Street so be prepared for a man on the sidewalk with a sound system playing music until 3am on weekends. Questionable people like to hang out on the corner of the hotel. Security guard checks room keys after 12am so that made me feel a little safer.
Stayed 3 nights in May 2024

10/10 Excellent

Shayla Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in May 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here more than anywhere in NOLA, wasn’t get to and a nice place.
Stayed 1 night in May 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to the area were i needed to go and close by alot of surrounding venues
Stayed 3 nights in May 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
I had no issues on my stay whatsoever. Staff was friendly room was clean room maintenance was great.
Stayed 2 nights in May 2024

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were friendly and responsive to a couple hiccups we had with our stay. Informational only: The infrastructure maintenance of the corner, street, sidewalks and such is minimal, in the surrounding area, which is not the responsibility of the hotel, but I was thankful I had brought good walking shoes.
Stayed 8 nights in May 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

2/10 Terrible

Nataliya

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, room was awful service even worse. We had no hot water most of our stay, had to get two queens instead of the king we booked, staff was very rude and unhelpful
Stayed 4 nights in Feb 2024

8/10 Good

Xiaoming

Liked: Cleanliness, amenities, property conditions & facilities
Best location. Good condition. Average staff.
Stayed 5 nights in May 2024

4/10 Poor

Michelle

Liked: Staff & service
Stayed 2 nights in May 2024

6/10 Okay

Pathelia

Travelled with group
Liked: Staff & service, amenities
I was not aware of daily $60.00 refundable.I told one time returnable fee of $60.00.Not $60.00 daily .Furniture needs upgrading .Best thing was Concierge-valet Eric .He was caring and outstanding work ethic.
Stayed 3 nights in May 2024

8/10 Good

Karol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great location to see everything.
Stayed 2 nights in May 2024

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service
The location was nice
Stayed 2 nights in May 2024

8/10 Good

Sharon Rena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and clean. I loved the hot water showers.
Stayed 3 nights in May 2024

8/10 Good

Monse

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
One incident I had was that the box spring had not been placed right, so after walking around the bed, I was hit by a big piece of metal sticking out from the bed. Now, I have a wonderful scar that is still healing. Other than that the parking is not a far walk if you rent a car. The hotel is centric on Bourbon Street and Canal Street, so if you are looking for a quiet place, this is not the place to stay. Everything is super close, and as soon as you arrive, eat at Olde Nola. Their food will leave you speechless. It is a beautiful city. I am so happy my husband and I came here for our honeymoon. Enjoy your stay!
Stayed 4 nights in May 2024

8/10 Good

Renita, Kenosha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and within walking distance of restaurants and entertainment.
Stayed 4 nights in May 2024

10/10 Excellent

kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First room smelled like mildew. I wasn’t going to say anything but they text me to ask how the room was and I brought up the smell and they moved us to a new room. They were extremely nice and accommodating.
Stayed 1 night in May 2024

6/10 Okay

Nekesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms weren’t updated
Stayed 3 nights in May 2024
Response from Reginald on 15 May 2024
Thank you for your feedback, Nekesha. We hope that you'll return to visit us when the rooms are freshly renovated.

10/10 Excellent

Patrisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great I wouldn’t change no parts of the experience
Stayed 5 nights in May 2024
Response from Reginald on 15 May 2024
Thank you for the feedback! Hope to see you next time you visit New Orleans