Exterior

Reviews of Cheshire Welcome Inn

2.5 out of 5
Cheshire Welcome Inn
1106 S Main St., Cheshire, CT

Reviews

8.4

Very good

Rating 10 - Excellent. 245 out of 547 reviews" "
Rating 8 - Good. 194 out of 547 reviews" "
Rating 6 - Okay. 70 out of 547 reviews" "
Rating 4 - Poor. 24 out of 547 reviews" "
Rating 2 - Terrible. 14 out of 547 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Patricia

Travelled with partner
Disliked: Property conditions & facilities
We have stayed at the Cheshire Welcome several times over the last 3 years, and this time was disappointing. There seems to be a high turnover in personnel these days, especially at the front desk. We reserved for a 2 night stay, and when we returned to our room at the end of of the day the first night, our bed had not been touched nor was the trash emptied or the used cups or towels replaced. When we called to ask for cups and towels, a gentleman came with a couple of bath towels, but no cups. I wish I could give a better review because it is a small family owned business, but the all of the rooms are in dire need of a good remodel, too, so much so, we will not be returning.
Stayed 2 nights in Mar 2024

10/10 Excellent

Brenda, Benton

Liked: Cleanliness
Stayed 1 night in Mar 2024

2/10 Terrible

Samantha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When i arrived there was a note on the office saying to call a number because the employee was somewhere else "working" meanwhile its freezing and flurrying outside. Finally the man comes so i go back to the office door only to have to wait again in the weather while he is on his cell phone which he continued throughout the majority of our interaction. The room was disgusting to say the least. The sheets were stained and yellowed with 3 beat up pillows that could have been 30 years old on a king size bed. The chrome finished shower head was coveded in black gunk. The phone was sticky and would only work on speaker. The room was freezing when we walked in and it smelled really bad. There were red splatters all over the wall in the bathroom so god only knows what that is. So I told the man at the front desk and he tried to show me another room that was no better. a He then refused to give me a refund stating no one else has had a problem and that it wasn't his decision. His deceit was exposed by the travelosity agent advising the hotel is refusing. He was rude and ignored me multiple times. He also argued that it was not black mold on the shower head because they just passed their inspection. Im not kidding! Luckily i was able to recover half of what i spent from Travelocity but be warned people this place is NOTTTTTT even remotely close to the 8.4 rating. They clearly must have fabricated for themselves. Id say this place is more of a 3 out of 10 if i were to be generous.
Stayed 1 night in Mar 2024
Response from Ak on 24 Mar 2024
Dear Samantha,Thank you for taking the time to share your feedback about your recent stay with us. We deeply apologize for the numerous inconveniences and disappointments you experienced during your visit. Your comments are taken very seriously as we constantly strive to provide the best possible experience for our guests.First and foremost, we sincerely regret the state of the room you were assigned. Cleanliness and comfort are paramount to us, and it's disheartening to learn that we fell short in meeting these expectations. Rest assured, we are thoroughly investigating the issues you raised with our housekeeping and maintenance teams to ensure that such lapses are promptly addressed and rectified.Additionally, we are truly sorry for the lack of professionalism displayed by our staff member. Your description of their behavior is unacceptable and does not align with the level of service we aim to provide. We will be conducting retraining sessions to reinforce the importance of courteous and attentive customer service.Regarding the refund, we understand your frustration and apologize for any confusion or inconvenience caused. We will be reviewing our refund policies and procedures to ensure they are fair and transparent for all guests.Your feedback is invaluable to us as it helps us identify areas for improvement and take corrective actions. Please know that we are committed to regaining your trust and would welcome the opportunity to make it right for you in the future. Should you choose to give us another chance, please reach out to us directly, and we will ensure your next stay exceeds your expectations.Once again, we apologize for the shortcomings you experienced, and we appreciate your patience and understanding.Warm regards,

6/10 Okay

Jane

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from ak on 22 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Eric

Business traveller
Disliked: Amenities, property conditions & facilities
Low wend motel with cheap materials, etc., but fair price. OK for a one night, no frills stay at a fair price.
Stayed 1 night in Mar 2024
Response from ak on 22 Mar 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Michelle

Disliked: Cleanliness, property conditions & facilities
Urine stains on the mattress and covers unsafe environment people breaking in next door with a coat hanger....!!!! Disgusting
Stayed 1 night in Feb 2024
Response from ak on 12 Feb 2024
We apologize for the unacceptable conditions you encountered during your stay. Rest assured, we take these matters seriously and are addressing them promptly. Your feedback helps us improve, and we're committed to ensuring a safe and comfortable environment for all our guests. Thank you for bringing this to our attention.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, warm efficient room. Bed was comfortable. The staff was courteous and accommodating despite my late arrival,
Stayed 1 night in Feb 2024
Response from ak on 6 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities
Private place
Stayed 1 night in Jan 2024
Response from ak on 6 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

J

Stayed 1 night in Jan 2024
Response from ak on 22 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and quiet staff/owners are nice
Stayed 1 night in Jan 2024
Response from ak on 6 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alan

Stayed 1 night in Jan 2024
Response from ak on 6 Mar 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Suzanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude
The employees at the front desk are extremely curt and condescending. They really need training on customer service.
Stayed 3 nights in Dec 2023
Response from ak on 19 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from ak on 19 Jan 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Pinto,

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ak on 19 Jan 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Demi

Travelled with family
Excelent
Stayed 4 nights in Dec 2023
Response from ak on 19 Jan 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I grew up in Cheshire so when I traveled back from SC, I wanted someplace that I was familiar with. So many hotels have become permanent residences and I have felt unsafe due to the conditions and clientele. Not an insult to anyone, but as a woman traveling alone these things are important. I was very pleased with Welcome Inn. The rooms could stand an update, but they were spotless, and the front desk and staff were very helpful. There are options for dining and shopping on RT 10 so it is convenient for shopping.
Stayed 3 nights in Dec 2023
Response from ak on 19 Jan 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Kathleen

Response from ak on 19 Jan 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Virna Lisa

Stayed 1 night in Nov 2023
Response from ak on 19 Jan 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Scott

Liked: Cleanliness, staff & service
Very pleasant average property. Quiet, good hot water and hv/ac, comfortable bed. A nice touch is the “ring doorbell”-style door peephole is a nice touch.wi-fi a bit slow. Large flat-screen tv. Freezer and fridge both chilled well. Management is thinking about their guests.Plenty of parking in total, but a spot close to your unit may not be available.
Stayed 4 nights in Nov 2023
Response from ak on 19 Jan 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from ak on 23 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return Visit, Still Nice
I had stayed at the Cheshire Welcome Inn before, and liked it, so I went back there for an 'overnight' during a long October road trip to New England. As my schedule was a bit uncertain, given stops and drive times, it turned out I arrived around midnight the Saturday night I stayed this time. No worries. The staff at reception was friendly and welcoming, and I checked in quickly. The room was clean and big bed comfy as before, and I liked being able to park my car just outside my front door. Viva vintage motels that have been nicely renovated, like Cheshire Welcome Inn! Was able to get Sunday morning takeout at a nearby McD's (lots of food places around), and return to finish packing and loading my vehicle, between raindrops. Then safely on my way for the final leg home. I once again enjoyed my stay at Cheshire Welcome Inn, Convenient for me on travel to Connecticut. Will return. Thank you!
Stayed 1 night in Oct 2023
Response from ak on 23 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from ak on 14 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from ak on 14 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

VishalKumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from ak on 14 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

David A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family that operates this property!
Stayed 3 nights in Nov 2023
Response from ak on 14 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff /owners are very nice Rooms are clean and comfortable
Stayed 1 night in Nov 2023
Response from ak on 5 Nov 2023
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely, Hotel Manager

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfy stay
No frills but amazing stay! Near plenty of food, great staff, and comfy.
Stayed 1 night in Oct 2023
Response from ak on 3 Nov 2023
Thankyou

10/10 Excellent

PETER

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at Cheshire Welcome Inn twice now, and both times, the rooms have been IMMACULATE. I am pretty sure I have never stayed in a hotel that was cleaner than at this place. This is all the more remarkable to me because the property itself is quite dated - I'd guess mid-to-late 1950s - so you would expect some leftover grime after all those years. But no, it seems they clean this place assiduously. The rooms are small and basic, but the mattresses are new and the pillows are soft and comfortable. Overall excellent value for money, especially for Connecticut where hotel rooms (and everything else) run very expensive. It's a few miles away from the major highways, but worth the trip.
Stayed 1 night in Oct 2023
Response from ak on 27 Oct 2023
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely, Hotel Manager

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants
Stayed 1 night in Oct 2023
Response from ak on 27 Oct 2023
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely, Hotel Manager

6/10 Okay

david

Liked: Cleanliness, staff & service
Stayed on the lower level. I could hear the person running the shower very loud. I can hear them walking upsteers noisy woke me up in the night
Stayed 1 night in Oct 2023
Response from ak on 27 Oct 2023
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely, Hotel Manager

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from ak on 27 Oct 2023
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely, Hotel Manager

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cleaning staff. They turn your bed down every day.
Stayed 1 night in Oct 2023
Response from ak on 17 Oct 2023
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely, Hotel Manager

10/10 Excellent

Karen

Stayed 1 night in Oct 2023
Response from ak on 14 Nov 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Brad

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023
Response from ak on 18 Oct 2023
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely, Hotel Manager

10/10 Excellent

Dayna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is convenient, clean, safe, and walking distance to many dining options.
Stayed 1 night in Oct 2023
Response from ak on 17 Oct 2023
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely, Hotel Manager

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Sep 2023
Response from ak on 13 Oct 2023
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely, Hotel Manager

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
This place is clean and close to my daughters college
Stayed 1 night in Oct 2023
Response from ak on 27 Oct 2023
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely, Hotel Manager

8/10 Good

TROY

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay. Would definitely recommend it.
Stayed 1 night in Oct 2023
Response from ak on 13 Oct 2023
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely, Hotel Manager

10/10 Excellent

Kathleen, FRANKLIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy friendly check in. Clean, quiet
Stayed 1 night in Oct 2023
Response from ak on 13 Oct 2023
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely, Hotel Manager

10/10 Excellent

Chris

Travelled with family
Liked: Staff & service
Very basic property and they do it well. Just here for a weekend at quinnipiac and it’s perfect. Bed and clean room and decent price. Close to campus. Would definetly recommend as a basic economy location with a very friendly staff
Stayed 1 night in Oct 2023
Response from ak on 13 Oct 2023
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely, Hotel Manager

6/10 Okay

david

Liked: Cleanliness, amenities, property conditions & facilities
I didn't like the checking process. I wish that they have somebody there.
Stayed 1 night in Oct 2023
Response from ak on 13 Oct 2023
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely, Hotel Manager

10/10 Excellent

NIL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from ak on 13 Oct 2023
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely, Hotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Okay for the price
Okay for an overnight stay. Staff/owners were cordial, price was good.
Stayed 1 night in Sep 2023
Response from ak on 3 Oct 2023
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely, Hotel Manager

6/10 Okay

Nina

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from ak on 3 Oct 2023
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely, Hotel Manager

10/10 Excellent

Steven, East Haven

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient.
Stayed 3 nights in Sep 2023
Response from ak on 3 Oct 2023
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely, Hotel Manager

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t judge a book by the cover….
When we drove up it was dark and raining and I was not impressed. I actually thought we were at the wrong hotel because it’s one story and definitely not what I think of when I think Hotel. I definitely should not have judged this book by its cover. This property is clean and quiet and actually cleans your room daily with fresh towels if you want to. The service was great and I will definitely stay here again.
Stayed 4 nights in Sep 2023
Response from ak on 3 Oct 2023
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely, Hotel Manager

10/10 Excellent

Leona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from ak on 3 Oct 2023
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely, Hotel Manager

6/10 Okay

Steve

Liked: Room comfort
Disliked: Property conditions & facilities
Not that bad
To be expected with a small business, no one was waiting to check me in so I had to call but I was promptly met and checked in. The room I was given had a faint smell of tobacco smoke lingering. The room was close to the road but I had a quiet nights sleep. The bed, sheets, and pillows were higher quality then I expected. Aside from the smell of smoke, I felt it was a good value for what a short night's sleep.
Stayed 1 night in Sep 2023
Response from ak on 3 Oct 2023
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely, Hotel Manage

10/10 Excellent

Jeanne

Stayed 1 night in Sep 2023
Response from ak on 25 Sept 2023
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely, Hotel Manager