Exterior

Reviews of Prestige Inn Nelson

3 out of 5
Prestige Inn Nelson
1301 Front St, Nelson, BC

Reviews

7.8

Good

Rating 10 - Excellent. 296 out of 1003 reviews" "
Rating 8 - Good. 417 out of 1003 reviews" "
Rating 6 - Okay. 183 out of 1003 reviews" "
Rating 4 - Poor. 70 out of 1003 reviews" "
Rating 2 - Terrible. 37 out of 1003 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
While the Prestige "motel" is not as fancy as the one on the lake, it has a lovely view and a friendly attitude. We loved staying there.
Stayed 3 nights in May 2024

6/10 Okay

Fiona

Travelled with partner
Loved that it is located by the river. The train noise we were warned about didn’t bother us. We never heard one. Was not too thrilled about having to haul our luggage up and down stairs which we had to take to our room to and from the elevator. The bathroom was quite small but clean and shower was good. The room only had a small window with a window air condition unit. (3rd floor). 2nd floor rooms had a balcony and sliding doors. Would have booked that, had I known and paid the extra. We enjoyed a glass of wine and a crib game sitting on the larger, general use patio. All in all, this hotel served its purpose for us.
Stayed 1 night in May 2024
Response from Isabella, Guest Services on 15 May 2024
Dear Fiona, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our riverside location and that the train noise didn't pose an issue during your stay.We apologize for any inconvenience you experienced with the luggage transfer to your room. Your feedback about the room amenities and balcony option is duly noted, and we will strive to provide clearer information about room features and upgrade options in the future.We're glad that overall, our hotel served its purpose for you, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.

8/10 Good

Graeme and Jen

Good for value
Stayed 1 night in May 2024
Response from Isabella, Guest Services on 15 May 2024
Dear Graeme & Jen, Thank you for sharing your feedback with us! We're delighted to hear that you found good value in your stay with us.If there's anything specific you think we could improve upon to make your next visit even better, please feel free to let us know. We're always looking for ways to enhance our guests' experiences.We hope to have the pleasure of welcoming you back again soon!

6/10 Okay

Jerry

Travelled with pets, Travelled with partner
Liked: Staff & service
Parking is limited if you have a large vehicle.
Stayed 4 nights in May 2024
Response from Isabella, Guest Services on 15 May 2024
Dear Jerry, Thank you for your feedback regarding the parking situation. We understand that parking can sometimes be challenging, especially for larger vehicles, and we apologize for any inconvenience you experienced in this regard.We're continuously looking for ways to improve our facilities and services, and your input helps us identify areas where we can make enhancements. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out.We appreciate your patronage and hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Isabella, Guest Services on 15 May 2024
Dear Kim, Thank you for the fantastic rating! We're delighted to hear that you had a wonderful experience during your stay with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No table in the room, made it very difficult to use a laptop, no where at all to use it.
Stayed 1 night in May 2024
Response from Isabella, Guest Services on 10 May 2024
Dear Karen, Thank you for taking the time to share your feedback with us. We appreciate your valuable input as it helps us to improve our services.We apologize for any inconvenience you experienced due to the lack of a table in your room. Your comfort and convenience are important to us, and we regret that we fell short in this aspect during your stay.Please rest assured that your comments have been noted, and we will explore ways to address this issue to enhance the overall guest experience. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay in the future.

4/10 Poor

Patricia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The peice was right, but this is a very old and worn property. The room was very small with no room for luggage. Rooms need a real updat. This is not a very quiet place to stay, very thin walls and doors. Staff is always great.
Stayed 2 nights in May 2024
Response from Isabella, Guest Services on 10 May 2024
Dear Aptricia, Thank you for taking the time to share your feedback with us. While we're glad to hear that our staff provided excellent service during your stay, we're sorry to learn that the room size and condition did not meet your expectations.Your comments regarding the property's condition and noise levels are important to us, and we will certainly take them into consideration as we strive to improve our accommodations. Please know that your satisfaction is our priority, and we will do our best to address these concerns accordingly. We appreciate your patronage and hope for the opportunity to welcome you back for a more enjoyable experience in the future.

6/10 Okay

Ashley

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Isabella, Guest Services on 7 May 2024
Dear Ashley, Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are sorry to hear that your experience fell short of your expectations. Your satisfaction is important to us, and we would like to learn more about your concerns to address them appropriately.If there are specific areas where you believe we can improve, or if there were any issues during your stay that we should be aware of, please don't hesitate to reach out to us directly. We value your feedback and strive to make every guest's experience a positive one.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

4/10 Poor

Lisa

Travelled with pets, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The Presige was disappointing. The hotel is at best dog tolerant. Not friendly at all. Upon my arrival, I was informed of additional dog fees that were not included anywhere visible on the Expedia listing. I had no choice but to pay them as it was later in the evening and I had no where else to go. The hotel claimed to have amenities for dogs like dog beds, treats, food, poop bags. None of those things were in the room when we checked in and after asking about it, the only thing they even had onsite were dog beds. There is also no where on the property for dogs to go to the bathroom and no garbage can at the front of the building. Also, we were put on the top corner of the top floor, the farthest away from the elevator. That’s just bad planning if you want dogs to have quick access to outdoors so they don’t poop in your hotel. Mine never did, they were champs, but it’s definitely a risk you run making that sort of mistake. Another thing not brought to my attention until my arrival is there is a train that runs right outside the building and it is LOUD! so loud they provide ear plugs… but not enough for everyone in the room which was weird. I was told Expedia should have sent me an email informing me of all of this and they did… at 2am on the night of my stay. The Prestige does NOT have a pool on the property. They offer access to their property “next door”. It is kilometres away and not convenient at all. They should NOT be allowed to lie about having that feature.
Stayed 1 night in May 2024
Response from Isabella, Guest Services on 7 May 2024
Dear Lisa, I hope this message finds you well. Thank you for sharing your experience with us, and we sincerely apologize for the disappointment and inconvenience you encountered during your stay. Your feedback is invaluable, and we regret that we fell short of meeting your expectations, particularly regarding our pet-friendly amenities and communication about additional fees.We apologize for any confusion regarding the additional dog fees not being clearly stated on the Expedia listing. We will review our communication processes to ensure that all fees are transparently communicated to guests prior to their arrival. Additionally, we apologize for the lack of dog amenities in your room and the inconvenience of not having a designated area for dogs to go to the bathroom on the property. We will address these issues with our team to improve our pet-friendly accommodations.Regarding the train noise, we understand how disruptive it can be, and we apologize for the inconvenience. As much as we would like to mitigate the noise, it is beyond our control due to the location of our property. However, we are continuously exploring options to minimize its impact on our guests' experiences. Your feedback serves as a valuable reminder of the challenges some of our guests may face, and we are committed to finding solutions to enhance your comfort during future stays.We appreciate your feedback and hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable experience. If you have any further concerns or if there's anything else we can do to address your feedback, please don't hesitate to reach out to us directly.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Isabella, Guest Services on 7 May 2024
Dear Jennifer, Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are pleased to see that overall, you had a positive experience. If there are any specific areas where you believe we could improve and enhance your experience in the future, please don't hesitate to let us know. Your satisfaction is our top priority, and we strive to provide the best possible service to all our guests. We hope to have the opportunity to welcome you back for an even better stay next time.

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Didn't find bugs
Stayed 1 night in Apr 2024
Response from Kiera, Guest Services Manager on 1 May 2024
Dear Liam,We sincerely appreciate your feedback and are delighted to hear that your stay was comfortable. Thank you for sharing your positive experience with us, and we look forward to welcoming you back soon!

8/10 Good

Gus

Liked: Cleanliness, staff & service, property conditions & facilities
staff was very polite
Stayed 2 nights in Apr 2024
Response from Kiera, Guest Services Manager on 1 May 2024
Dear Gus,We're delighted to hear that our staff provided polite and courteous service during your stay. Thank you for your kind feedback, and we hope to welcome you back for another pleasant experience in the future!

6/10 Okay

patrick

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Parking is poor.
Stayed 1 night in Apr 2024
Response from Kiera, Guest Services Manager on 26 Apr 2024
Dear Patrick,Thank you for your feedback and for choosing to stay with us. We apologize for any inconvenience you experienced with the parking. We've made efforts to improve it, but our space is limited. We'll continue to explore solutions to enhance this aspect of our service. If there's anything else we can assist you with, please feel free to reach out. We hope to have the opportunity to welcome you back and provide a better experience in the future.

10/10 Excellent

Lisa

Stayed 1 night in Apr 2024
Response from Isabella, Guest Services on 15 May 2024
Dear Lisa, Thank you for the fantastic rating! We're delighted to hear that you had a wonderful experience during your stay with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Logan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great little hotel! Very clean and cute. The staff was super nice and helpful. There is a park along the river that you can easily walk to, and there are many restaurants and shops within walking distance!
Stayed 1 night in Feb 2024
Response from Kiera, Guest Services Manager on 23 Apr 2024
Dear Logan,We're thrilled to hear that you enjoyed your stay with us! It's wonderful to know that you found our hotel clean, cute, and our staff friendly and helpful. Our location near the river park and within walking distance to restaurants and shops makes for a convenient and enjoyable stay. Thank you for choosing to stay with us, and we hope to welcome you back soon!

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was clean and organized. The bed mattress was not good dipped where you lay and any movement of other person you felt on other side of king bed. Woke me up We sat in foyer chairs and table old uncomfortable tried to play cards No other place to relax outside our room. Hot water and coffee only hot early in am
Stayed 2 nights in Apr 2024
Response from Isabella, Guest Services on 22 Apr 2024
Dear Cindy, Thank you for sharing your feedback on your recent stay with us. We're pleased to hear that you found our hotel clean and organized. However, we apologize for any inconvenience caused by the condition of the bed mattress and the lack of comfort in the foyer chairs and table. Your comments regarding the availability of hot water and coffee will be addressed to ensure a consistent experience throughout the day.Please know that we take your feedback seriously and will use it to make improvements wherever possible. We appreciate your insights and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here. The hotel is in a great location, the rooms with a balcony have good views of the lake. Rooms are very clean and the staff very friendly.
Stayed 1 night in Apr 2024
Response from Isabella, Guest Services on 22 Apr 2024
Dear Robert, Thank you for your continued loyalty and for choosing to stay with us once again. We're thrilled to hear that you enjoy our hotel's great location, clean rooms, and friendly staff. It's wonderful to know that you appreciate the views from the balcony rooms overlooking the lake. Your satisfaction is our top priority, and we're grateful for your kind words. We look forward to welcoming you back for another enjoyable stay soon!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Overall met our needs and cost … overall environment could you use some renovations clean up and train whistle wasn’t an issue
Stayed 1 night in Apr 2024
Response from Kiera, Guest Services Manager on 18 Apr 2024
Dear David,Thank you for your feedback. We're glad to hear that we met your needs and offered a cost-effective stay. We appreciate your suggestion regarding renovations and cleanliness and will certainly take it into consideration for future improvements. We're also pleased to know that the train whistle wasn't a problem for you. We hope to welcome you back in the future for an even better experience.

8/10 Good

Angus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Isabella, Guest Services on 16 Apr 2024
Dear Angus, Thank you for your rating! We're glad to hear that you had a positive experience overall. If there's anything specific we can improve on to make your next stay even better, please don't hesitate to let us knowWe hope to welcome you back for an even better experience in the future.

6/10 Okay

Kat

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Kiera, Guest Services Manager on 13 Apr 2024
Dear Kat,Thank you for your feedback. We're sorry to hear that your experience fell short of expectations. We appreciate your insights and will use them to improve our services. If there's anything we can do to address your concerns or make it up to you, please feel free to reach out.

8/10 Good

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kiera, Guest Services Manager on 13 Apr 2024
Hi Kelli,Thank you for your feedback and for choosing our hotel! We're glad to hear that you had a positive experience overall. If there's anything specific we can improve on to make your next stay even better, please don't hesitate to let us know. We hope to welcome you back again soon!

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Kiera, Guest Services Manager on 13 Apr 2024
Hi Kevin,Thank you for the 5/5 rating! We're thrilled to know that you had a fantastic experience during your stay with us. If there's anything else we can do to enhance your next visit, please feel free to reach out. We appreciate your feedback and hope to have the pleasure of hosting you again in the future!

10/10 Excellent

BRADLEY

Stayed 1 night in Apr 2024
Response from Kiera, Guest Services Manager on 26 Apr 2024
Dear Bradley,Thank you for the 5/5 rating! We're thrilled to hear that you had a wonderful stay with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed every bit of it. Walkable, scenery was incredible and all the history was amazing. All the places we ate were so amazing and very tasty. Would visit and stay again
Stayed 1 night in Apr 2024
Response from Kiera, Guest Services Manager on 5 Apr 2024
Dear Lisa,We're delighted to hear that you enjoyed your stay with us and found the surrounding scenery and history captivating. It's wonderful to know that you had memorable dining experiences as well. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit!

8/10 Good

Michael

Stayed 3 nights in Mar 2024
Response from Kiera, Guest Services Manager on 18 Apr 2024
Dear Michael,Thank you for your rating! We appreciate your feedback and are always striving to improve our services. If there's anything specific you'd like to share with us, please feel free to reach out. We hope to welcome you back for an even better experience in the future.

8/10 Good

Cameron

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Isabella, Guest Services on 29 Mar 2024
Dear Cameron, Thank you for your excellent rating! We're delighted to hear that you had a great experience during your stay with us. If there's anything specific that could have made your stay even better, please let us know. We're always looking for ways to improve and ensure our guests have an exceptional experience. We hope to welcome you back again soon for another wonderful stay!

10/10 Excellent

Dayton

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Kiera, Guest Services Manager on 20 Mar 2024
Dear Dayton,Thank you for the perfect rating! We're delighted you enjoyed your stay with us. We hope to welcome you back soon!

10/10 Excellent

John, Calgary

Stayed 1 night in Mar 2024
Response from Kiera, Guest Services Manager on 3 Apr 2024
Dear John,Thank you for the positive rating! We are so pleased that you enjoyed your time at the Prestige Inn and we look forward to welcoming you back in the future.Thanks for staying!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Isabella, Guest Services on 12 Mar 2024
Dear Dawn, Thank you for the perfect rating! We're delighted that you had an excellent experience during your stay. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!

10/10 Excellent

Giovanni, Burnaby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great view of the lake Comfy rooms with character
Stayed 1 night in Mar 2024
Response from Kiera, Guest Services Manager on 8 Mar 2024
Dear Giovanni,Thank you for your feedback! We're delighted to hear that you enjoyed the great view of the lake and found our rooms comfortable with character. Providing a memorable experience for our guests is our priority, and we're glad we could meet your expectations. We hope to welcome you back for another enjoyable stay in the future! If there's anything else we can assist you with, please let us know.

6/10 Okay

KARA, JAFFRAY

Stayed 1 night in Mar 2024
Response from Kiera, Guest Services Manager on 8 Mar 2024
Dear Kara,Thank you for your rating. We appreciate your feedback and will strive to improve for your next visit. If you have any specific concerns or suggestions, please feel free to share them with us. We hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Benjamin

Stayed 2 nights in Feb 2024
Response from Kiera, Guest Services Manager on 20 Mar 2024
Dear Benjamin,Thank you for your rating. We appreciate your feedback and strive to make each stay even better. If there's anything specific you feel we could improve, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a fantastic experience in the future!

8/10 Good

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful looking little hotel. A little disruptive being woken up every morning by the train going by between 3:00 AM and 5:00 AM, but otherwise a very nice place to stay.
Stayed 5 nights in Feb 2024
Response from Kiera, Guest Services Manager on 1 Mar 2024
Hi Curtis!Thank you for sharing your experience! We're delighted you found our hotel beautiful and enjoyed your stay. We understand the disruption caused by the train passing by early in the morning, and while we can't control it, we truly empathize. Your comfort is important to us, and we'll do our best to ensure a more peaceful stay in the future. We hope to welcome you back soon for another enjoyable experience!

8/10 Good

Lance

Price was right and we made us of the hot tub and pool at the other location.
Stayed 2 nights in Feb 2024
Response from Kiera, Guest Services Manager on 1 Mar 2024
Hi Lance,Thank you for your feedback! We're glad you found our pricing to be favorable and that you enjoyed using the hot tub and pool at our other location. We hope you had a relaxing stay overall, and we look forward to welcoming you back soon!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and fsaat
Stayed 1 night in Jan 2024
Response from Isabella, Guest Services on 24 Feb 2024
Dear Robert, Thank you for taking the time to rate your stay with us! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

8/10 Good

Mel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Isabella, Guest Services on 24 Feb 2024
Dear Mel, Thank you for your rating. We're glad to hear that you had a positive experience during your stay. If there's anything specific we can do to improve and earn that extra star next time, please feel free to let us know. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Isabella, Guest Services on 24 Feb 2024
Dear Brian, Thank you for the perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

6/10 Okay

Lucas

Stayed 2 nights in Feb 2024
Response from Isabella, Guest Services on 24 Feb 2024
Dear Lucas, Thank you for taking the time to rate your stay with us. We're sorry to hear that your experience fell short of your expectations. If there's anything specific you'd like to share or if there are areas where we can improve, please feel free to let us know. We value your feedback and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Nice room. Great view!
Stayed 1 night in Feb 2024
Response from Kiera, Guest Services Manager on 20 Feb 2024
Dear Jonathan,We're delighted to hear that you enjoyed your stay and appreciated the cleanliness, room, and view! Thank you for sharing your positive feedback with us. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

4/10 Poor

Jonathan

Travelled with family
Disliked: Amenities, property conditions & facilities
The train honking by in the middle of the night is the first poor thing going for this less than prestigious prestige option. Stay at the lakeside one.... Unless it's the budget option you really are looking for!
Stayed 1 night in Feb 2024
Response from Kiera, Guest Services Manager on 20 Feb 2024
Dear Jonathan,We apologize for the inconvenience caused by the disruptive train passing by, and we understand the frustration it may have caused. While we do not have control over the train schedule, we do empathize with our guests when the train goes by in the middle of the night. Your feedback is valuable. Thank you for sharing your experience, and we hope to welcome you back again.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for my one night stay.
Stayed 1 night in Feb 2024
Response from Kiera, Guest Services Manager on 14 Feb 2024
Hi Andrew,We're glad to hear that your one-night stay was enjoyable! If you ever find yourself in the area again, we'd love to have you back for another great experience. Safe travels!

10/10 Excellent

Ruvini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Kiera, Guest Services Manager on 14 Feb 2024
Hi Ruvini,Thank you for the perfect rating! We're thrilled to hear that you had a wonderful experience with us. We appreciate your support and hope to welcome you back again soon!

4/10 Poor

Cherie

Stayed 1 night in Feb 2024
Response from Kiera, Guest Services Manager on 14 Feb 2024
Hi Cherie,Thank you for your feedback. We're sorry to hear that your experience fell short of expectations. Your input helps us improve, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Broden

Stayed 1 night in Feb 2024
Response from Kiera, Guest Services Manager on 23 Mar 2024
Dear Broden,Thank you for the perfect rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If you ever find yourself in the area again, we'd love to welcome you back for another fantastic stay.

6/10 Okay

Dustin

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Kiera, Guest Services Manager on 14 Feb 2024
Hi Dustin,Thank you for your feedback. We appreciate your honesty and hope to exceed your expectations in any future visits. If there is anything specific you would like to share with us, please feel free to reach us directly.

6/10 Okay

Shawna

Travelled with family
Liked: Staff & service
The train
Stayed 2 nights in Feb 2024
Response from Kiera, Guest Services Manager on 8 Feb 2024
Hi Shawna,Thank you for your feedback. We are very sorry that you were disturbed by the train. We hope that you come give us a try again in the future.Thanks for staying!

8/10 Good

Erin

Travelled with family
Liked: Staff & service, property conditions & facilities
The property was good with a great view. Unfortunately the parking situation is challenging. And noise from the early morning train and loud neighbours made for a difficult sleep.
Stayed 1 night in Feb 2024
Response from Kiera, Guest Services Manager on 8 Feb 2024
Hi Erin,While we are so pleased that you enjoyed the view from the view, we are sorry about the parking being limited and the train noise. We are unfortunately unable to control the train noise but can empathize with our guests during those early morning runs.We hope that you return on your next trip to Nelson!

8/10 Good

Eric

Stayed 1 night in Jan 2024
Response from Kiera, Guest Services Manager on 20 Mar 2024
Dear Eric,Thank you for your rating! We appreciate your feedback and hope to make your next stay even better. Let us know how we can improve. We look forward to welcoming you back!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Jan 2024
Response from Kiera, Guest Services Manager on 1 Feb 2024
Hi Carol,We are so glad that you enjoyed your time at the Prestige Inn!We look forward to welcoming you back

8/10 Good

Susan

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Kiera - Guest Services Manager on 1 Feb 2024
Hi Susan,Thank you so much for the stellar rating! We appreciate your business and feedback.We look forward to welcoming you back,