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Thank you Kevin, we appreciate your comments.

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Thank you much appreciate your review.

Thank you for your review ,we do value them. Yes most places around Town and Tahunanui especially are busy at this time of the year, it is the "Peak" time for us all. Regards Management

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Thank you for your review ,yes we do have some of the biggest parking spots for each of our rooms ,with the added advantage of longer parking spots available for up to 13mtr Busses Trucks etc. Regards Management

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Many Thanks for your comments, much appreciated.

The room type you had booked did not have a Kitchen if you had chosen the Kitchen Studios there would have been a separate Kitchen with the sink and cooking equipment more to your liking.

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Sorry to hear the internet wasn't working well for you, we always encourage guests to let us know this while staying here. As for air conditioning you could have requested a room with this. We also provide fans with the notice visible in the office. Security lights are part of standard equipment for guests security.

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Thank you for your feed back, but all of our sheets are cotton which are from a supplier. There are so many different grades of cotton today.

Many Thanks for your lovely comments, much appreciated. We hope to see you back in the near future.

Thank you for your comments, if only our guests would let us know what room they were in so we can address any problem asap, rather than when they leave.

Hi Ross ,we are sorry to receive your review of this nature .However we did wait for some time for you to arrive early as you had mentioned. We as Hoteliers have the right to take payment 48hrs prior to your arrival ,as we discussed over the phone you had no idea what time you would be coming back,so we did what we could for you and took the opportunity and said we would set your room up prior to your arrival . Office hours are from 8am until 8pm that is correct ,and you did call us , however the standard checkin time is still 2pm ,but we did try to accommodate you the best we could by leaving your room unlocked as you were not sure what time you may be back. We were open when your arrived which you would have noted the office light was on so hence you were more than welcome to pop in if needed. We are also had to go out between cleans and re-opening time which as Hotieliers we take that opportunity when we can.

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Many Thanks for taking the time to write this great review, much appreciated and look forward to having you stay with us again in the future.

The sign is not in the cupboard as you stated, I clearly said it was right above the bench where you plug the jug in. You acknowledged that there must have been a sign as you stated you didn't see a $20 fee, which it doesn't say, it clearly states we can charge a cleaning fee if left in an unacceptable condition. You clearly knew there was provisions for cleaning the dishes as you stacked them ALL in the bowl where the dish cloth, tea towel and dish washing liquid was. The fee charged to you was the minimum for the extra time taken to clean your room.

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We appreciate your rating of our property. Many thanks and safe travels.

Thank you for taking the time to write us a review. We greatly appreciate your feedback.

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Thank you and always good to know these things.

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If you stayed in the standard studio they are the only ones without hotplates, all the other rooms do.

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Many Thanks.

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Thank you, look forward to you staying with us again in the future.

If you read the policies before you book you would have no reason to argue with the owner.