Front of property

Reviews of Natchez Grand Hotel & Suites On the River

3 out of 5
Natchez Grand Hotel & Suites On the River
111 S Broadway Street, Natchez, MS

Reviews

8.8

Excellent

Rating 10 - Excellent. 761 out of 1246 reviews" "
Rating 8 - Good. 298 out of 1246 reviews" "
Rating 6 - Okay. 103 out of 1246 reviews" "
Rating 4 - Poor. 43 out of 1246 reviews" "
Rating 2 - Terrible. 41 out of 1246 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lea Ann

Travelled with partner
Beautiful views of the river…huge room with everything we needed.
Stayed 1 night in Mar 2024

6/10 Okay

Jeff

Travelled with partner
Disliked: Staff & service, amenities
Having to wait until 4pm to check in is ridiculous. Desk lady was very cold and borderline rude. They also charged the credit card that was supposed to just hold the room before check in and I preferred to pay cash. Hotel room was nice enough. Breakfast buffet is mediocre.
Stayed 1 night in Mar 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
located in the downtown district
Stayed 1 night in Mar 2024

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
We had a second floor room overlooking the Mississippi River! We really loved the two double French doors that opened up to the balcony overlooking the river!
Stayed 1 night in Mar 2024

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would never trust again
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice. Very friendly staff. I do wish the breakfast would have been buffet style rather then cafeteria. Felt I didn't get enough portions. Overall it was clean , staff was great, good location , walkable distance to restaurants and entertainment.
Stayed 2 nights in Mar 2024

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff at the checkin process was very rude
Stayed 2 nights in Mar 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel . The staff is fantastic.
Stayed 1 night in Mar 2024

8/10 Good

Matthias

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Mickey

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing stay first time here and well definitely be back.
Stayed 1 night in Mar 2024

10/10 Excellent

Paulette

Stayed 1 night in Feb 2024

6/10 Okay

Marie

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room smelled great & clean. however, bathroom sink had drain problem and toilet flushed VERY slowly! Room coffee was NO GOOD & only one coffee cup included. Breakfast was horrible, though "billed" as a full hot breakfast! Egg omelets looked plastic & did not taste like real eggs & cheese. We were very disappointed in the lack of maintenance & upkeep of this hotel.
Stayed 1 night in Mar 2024

8/10 Good

Linda M

Liked: Staff & service
River view was lovely
Stayed 1 night in Feb 2024

8/10 Good

Donna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view over looking the river. Great location over all.
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for the room was excellent. Rooms were clean and bed was very comfortable.
Stayed 1 night in Feb 2024

8/10 Good

Leigh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price Nice staff clean and good location
Stayed 1 night in Feb 2024

10/10 Excellent

Cassandra

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Randle

Liked: Cleanliness, staff & service, property conditions & facilities
Location.
Stayed 1 night in Feb 2024

10/10 Excellent

Jeffrey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great only down to the place was when went to get a ice cream at 2am stood there for about 20 minutes amd no one ever come to the desk
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The room was hot, we closed the vents in the kitchen and the bedroom cooled off!
Stayed 1 night in Feb 2024

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so beautiful. Breakfast was great. The view from our room was amazing.
Stayed 1 night in Feb 2024

10/10 Excellent

Lawrence

We’ve stayed here a few times and is always been great. Location is the best …
Stayed 2 nights in Feb 2024

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a river view room that had a nice view. The bed was comfortable. The a\c unit was extremely loud. The room was about what you would expect at this price level but it is well worn. The bed spread looked old, the furniture has doors and drawers that didn't close, the shower head had deposits on it. Breakfast is a one time pass only and the staff fixes your plate for you. The staff here were very nice and polite, check in and check out were problem free.
Stayed 1 night in Feb 2024

10/10 Excellent

Julia

Liked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Brad

Travelled with family
Disliked: Cleanliness, amenities
I booked 2 rooms with king beds and a river view. I got 2 rooms with queen beds and a junk parking lot view. Will never stay here again
Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Stayed 1 night in Feb 2024

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the view, I had a river view room.. The breakfast staff are very friendly. There are lots of options for lunch and dinner. The convention center is so close you can leave your car and walk. I feel safe walking to anything..
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 4 nights in Feb 2024

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the grand , it has great views of the mississippi...it is safe and close to the important things ..
Stayed 1 night in Feb 2024

8/10 Good

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The position of the hotel, overlooking the Mississippi, couldn't be bettered and we saw a lovely sunset. The hotel bar looks good but seemed a half hearted effort, and the policy of serving drinks in plastic 'glasses' seemed bizarre. Breakfast was also odd, with rationing appearing to be a priority.
Stayed 1 night in Feb 2024

2/10 Terrible

Randy, Purvis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible Check-In process. The room reservation was changed without prior notice. Was told by the front desk that the hotel was overbooked which is why the reservation was changed, and they were unwilling to make any accommodations. However, it would have been helpful to have been informed of any changes before getting to the room.
Stayed 1 night in Feb 2024

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient to the Natchez Convention Center. Walkable distance to good restaurants.
Stayed 2 nights in Feb 2024

6/10 Okay

William

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Lack of hot water in the shower. Mentioned to the front desk and nothing done. Great location but lack of detail when taking care of the property
Stayed 2 nights in Feb 2024

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Leigh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Quiet and bed very comfortable
Stayed 1 night in Feb 2024

6/10 Okay

Mary

Business traveller
Liked: Staff & service
Average. Scratchy sheets. If the sheets on the bed were not rough and scratchy it would be a better hotel. Noisy outside. Not the fault of the hotel - cars with loud music parking by the river. I will stay elsewhere if I ever come back.
Stayed 1 night in Feb 2024

10/10 Excellent

Roosevelt L

Stayed 1 night in Feb 2024

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
River view
Stayed 1 night in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service
Parking was terrible. Hotel lot was full, probably being used as overflow for the convention center across the street. No spaces available. Had to park on street away from hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing bad about the hotel.
Stayed 3 nights in Feb 2024

10/10 Excellent

Donna

Travelled with partner
Liked: Amenities
Great location, friendly staff, town was awesome
Stayed 1 night in Feb 2024

8/10 Good

Gayle

Travelled with family
Bathroom was not clean. Floor needed mopping and baseboards were not clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Barton

Stayed 1 night in Feb 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
walking distance to many options for dining and entertainment
Stayed 1 night in Feb 2024

6/10 Okay

Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room I booked was not available when I arrived, the tv in my room did not work for two days, there was a light bulb missing in the bathroom, and I was charged more then Expedia stated the amount would be. The property is good, breakfast is good, and the staff was excellent. They will rush you out of the breakfast area when breakfast ends. The lady at the desk said they had noted the broken tv on my reservation and the manager would revue and credit me. So far I have heard nothing, nor do I expect to.
Stayed 2 nights in Jan 2024

10/10 Excellent

Pamela, Country Club Hills

Stayed 1 night in Feb 2024

10/10 Excellent

Jake

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere of a traditional hotel with modern amenities is always an enjoyable experience.
Stayed 3 nights in Dec 2023

6/10 Okay

Paul

Liked: Cleanliness
Location
Stayed 1 night in Feb 2024

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and the property was close to everything.
Stayed 1 night in Jan 2024