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Reviews of Sonesta Select Nashville Airport Suites

3 out of 5
Sonesta Select Nashville Airport Suites
1100 Airport Center Dr, Nashville, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 602 out of 1006 reviews" "
Rating 8 - Good. 241 out of 1006 reviews" "
Rating 6 - Okay. 82 out of 1006 reviews" "
Rating 4 - Poor. 43 out of 1006 reviews" "
Rating 2 - Terrible. 38 out of 1006 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth, Fort Oglethorpe

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
4 Star Family weekend hotel. Hot breakfast, Pool, convenient location, extra room for teens. the only negative was they did not replace the towels every day.
Stayed 2 nights in Apr 2024
Response from LeAnn on 22 Apr 2024
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us!

8/10 Good

Deonca, Katy

Travelled with family and small children
Liked: Amenities
The parking lot was full. The pool was open until 11 PM which was greatly appreciated. The room was spacious and clean, but the breakfast could’ve been a bit better.
Stayed 1 night in Apr 2024
Response from CHRIS S. on 22 Apr 2024
Thanks for your valued feedback! We are so glad to hear that you mostly enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

2/10 Terrible

andrew

Liked: Cleanliness, staff & service
Extra charges on credit card
Stayed 1 night in Apr 2024
Response from LeAnn on 19 Apr 2024
Thank you for your review of your experience with your guest room. At our property, we often utilize guest reviews to help us improve our hotel operations. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apologies. We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to the area.

10/10 Excellent

Anastasia

Liked: Amenities, property conditions & facilities
Overall great stay
Stayed 1 night in Apr 2024
Response from LeAnn on 18 Apr 2024
Thank you for choosing Sonesta, we recognize that there are a lot of hotel choices to choose from and we are proud to be one of your favorites. We appreciate you sharing your experience as it helps other travelers decide which hotels the right one for them. We look forward to welcoming you back and until then, we wish you safe travels.

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from LeAnn on 18 Apr 2024
Thank you for your review of your experience with your guest room. At our property, we often utilize guest reviews to help us improve our hotel operations. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apologies. We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to the area.

10/10 Excellent

Kyla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay and will stay again for another visit.
Stayed 3 nights in Apr 2024
Response from LeAnn on 14 Apr 2024
Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

8/10 Good

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overa it was great! My only negative comments were that the parking lot was overfilled late at night. Also, the staff suddenly called to say that they did not have any rooms at 6 pm cdt yet when we called an hour later they said they had made a mistake. The staff should have called us back when they realized their mistake.
Stayed 2 nights in Apr 2024
Response from CHRIS S. on 12 Apr 2024
Thanks for your valued feedback! We are so glad to hear that you mostly enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just as advertised
Stayed 2 nights in Apr 2024
Response from CHRIS S. on 10 Apr 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

6/10 Okay

Patricia, Adel

Liked: Staff & service
Disliked: Cleanliness
I didn’t feel it was very clean, not terrible but noticed. Convenient location to the airport but not an area to walk around outside
Stayed 1 night in Apr 2024
Response from CHRIS S. on 11 Apr 2024
Thanks for your valued feedback! We are so sorry to hear that your stay at our property didn't fully meet your expectations. The suggestions you have posed will be shared with the appropriate departments / taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay
Stayed 2 nights in Apr 2024
Response from LeAnn on 10 Apr 2024
Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
quite expensive
Stayed 1 night in Apr 2024
Response from LeAnn on 10 Apr 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Good shape not run down..
Stayed 3 nights in Apr 2024
Response from LeAnn on 10 Apr 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Natalie V

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is close to the airport and very accessible to mid-town and the room was clean and tidy. Breakfast starts at 7, which is rough if you have an early flight but there was coffee at least. All in all a good stay for the price.
Stayed 1 night in Apr 2024
Response from LeAnn on 10 Apr 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

8/10 Good

Markeshia

Liked: Amenities
It provided what it needed to for my weekend stay.
Stayed 2 nights in Mar 2024
Response from CHRIS S. on 5 Apr 2024
Thanks for your valued feedback! We are so glad to hear that you mostly enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

8/10 Good

Raejean S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place
Stayed 1 night in Mar 2024
Response from LeAnn on 4 Apr 2024
Thank you for staying with us and we appreciate your kind words. We hope to see you again in the future.

8/10 Good

Benjamin Ross

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for a quiet stay before heading the airport. Shuttle was quick and saved us 15 bucks on an Uber. Staff were friendly and courteous, could not have asked for any better treatment. Check in was quick and uneventful
Stayed 1 night in Apr 2024
Response from CHRIS S. on 3 Apr 2024
Thanks for your valued feedback! We are so glad to hear that you mostly enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LeAnn on 2 Apr 2024
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

4/10 Poor

Denise

Disliked: Cleanliness, property conditions & facilities
Pet friendly hotel- I get it, but it smelled terribly like dog and the beds are tiny.
Stayed 1 night in Mar 2024
Response from LeAnn on 2 Apr 2024
Dear Valued Guest Thank you for choosing our hotel for your lodging needs. It appears that we did not meet your expectations and our normally high standards. I would like to apologize for the condition of the room. Rest assured, we will be speaking directly with all the team members who played a role in your experience. It is our responsibility that our guest feels assured and optimistic about their stay with us. We will use your feedback to help us understand and develop winning habits for you and guests alike. Hope to see you again soon!

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person was so nice and friendly and welcoming.
Stayed 1 night in Mar 2024
Response from CHRIS S. on 31 Mar 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CHRIS S. on 31 Mar 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

Beverly, Jackson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joshua was awesome. He went above and beyond his job duties to meet the needs requested by my family. Joshua called me by name when seen in halls He also took the time to address any needs if we had any. What awesome customer service . I first meet Joshua via phone and then in person Joshua is a great ‘face’ for your front desk. Joshua is a definite asset to your company
Stayed 2 nights in Mar 2024
Response from CHRIS S. on 28 Mar 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jut a good ,fair priced hotel at a good location
Stayed 2 nights in Mar 2024
Response from LeAnn on 28 Mar 2024
Thank you for staying at Sonesta. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 Good

Dawn

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very clean and roomy. Staff very friendly
Stayed 4 nights in Mar 2024
Response from LeAnn on 28 Mar 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Ruthie

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sonesta did the job for a quick weekend in Nashville for our son’s baseball tournament. It was clean, safe, and quiet! The staff was great.
Stayed 2 nights in Mar 2024
Response from CHRIS S. on 27 Mar 2024
Thanks for your valued feedback! We are so glad to hear that you mostly enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

Lucila

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love the place!! Really good service!!! Friendly and lovely people!!!
Stayed 3 nights in Mar 2024
Response from CHRIS S. on 26 Mar 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel was clean and the staff was very friendly. However, the mattresses and the pillows were terrible. The lighting in the bathroom is also terrible.
Stayed 2 nights in Mar 2024
Response from CHRIS S. on 26 Mar 2024
Thanks for your valued feedback! We are so glad to hear that you mostly enjoyed your stay at our property. The suggestions you have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

6/10 Okay

Sara

Travelled with family
Disliked: Cleanliness
Not a bad hotel, safe, in an OK location, but definitely not a $200/night hotel. Room was kind of dirty, didn’t look like it was cleaned properly. Hotel smelled like weed when you walked in, once you got past the strong smell of air freshener. The pool was super murky. Staff was super nice though!!!
Stayed 1 night in Mar 2024
Response from CHRIS S. on 26 Mar 2024
Thanks for your valued feedback! We are so glad to hear that you mostly enjoyed your stay at our property. The suggestions you have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

John

Stayed 2 nights in Mar 2024
Response from CHRIS S. on 13 Apr 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility, have nothing bad to say, superb service
Stayed 2 nights in Mar 2024
Response from CHRIS S. on 24 Mar 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

6/10 Okay

Bobby

Travelled with family and small children
Liked: Amenities
I liked the room layout, the staff, and the amenities (fitness center and indoor pool). The bed was comfortable but the pillows were not. I did not like that the flooring looked was not very clean and looked like it needed to be replaced. The breakfast was very limited and not very good. The area is close to the airport and lots of traffic near the hotel during the day.
Stayed 2 nights in Mar 2024
Response from LeAnn on 18 Mar 2024
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area.

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from LeAnn on 20 Mar 2024
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us!

6/10 Okay

Neil

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Staff werent very friendly and made us feel like we were bothering them during their personal conversations, there was a man who was very kind and friendly that was moving carts and cleaning up, the towels always ran out, ice machines are broken everywhere. Ac wouldnt stop running so we ended up just turning it off all weekend because it was already uncomfortable enough asking basic questions of the staff. Not sure i would inquire to stay again.
Stayed 2 nights in Mar 2024
Response from LeAnn on 8 Mar 2024
Your feedback is absolutely critical to our success. Allow us to apologize for the mishaps that had occurred during your visit. Our Management Team is looking into these matters to ensure that all of our guests continue to have memorable experiences when staying with us. Our guests feedback allows us to continue improving what we do best, taking care of our guests. Come back and see us again soon!

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
The property was easily accessible. Very friendly front desk clerk.
Stayed 1 night in Feb 2024
Response from CHRIS S. on 1 Mar 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Like the quiet of the area.
Stayed 1 night in Feb 2024
Response from CHRIS S. on 29 Feb 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

Aubree

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and fast at the front desk. Free convenient parking. Room was spacious and clean. Good water pressure. Overall very pleased. Great option if you’re flying out early in the morning to catch a flight.
Response from LeAnn on 27 Feb 2024
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect.

10/10 Excellent

Keith

Nice and clean
Stayed 1 night in Feb 2024
Response from LeAnn on 27 Feb 2024
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us!

10/10 Excellent

Mikele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around wonderful.
Stayed 4 nights in Feb 2024
Response from CHRIS S. on 24 Feb 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

richard W

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to the airport, clean, and the facility is maintained very well.
Stayed 2 nights in Feb 2024
Response from CHRIS S. on 23 Feb 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

8/10 Good

Kurtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small hotel. We weren’t in a large room but there was still plenty of space. Nice corner with a desk for business calls or work productivity. Nice couch. Large tv (probably around 40 inches) mounted to wall that could turn all directions. Comfy bed and a very nice bathroom. I liked that there was security outside 24/7 to monitor cars also.
Stayed 2 nights in Feb 2024
Response from CHRIS S. on 22 Feb 2024
Thanks for your valued feedback! We are so glad to hear that you mostly enjoyed your stay at our property. The suggestions you may posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

6/10 Okay

Greg

Travelled with family
Liked: Staff & service
Close to airport made it convenience. The walls were thin and could hear people in adjacent rooms. Kids running up and down the halls. Noisy and didn’t sleep.
Stayed 1 night in Feb 2024
Response from CHRIS S. on 19 Feb 2024
Thanks for your valued feedback! We are so sorry to hear that your stay at our property didn't fully meet your expectations. The suggestions you have posed will be shared with the appropriate departments / taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH

8/10 Good

Kayley

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay
Stayed 2 nights in Feb 2024
Response from CHRIS S. on 19 Feb 2024
Thanks for your valued feedback! We are so glad to hear that you mostly enjoyed your stay at our property. The suggestions you may posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

10/10 Excellent

Lasheena

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Called the day before to comfirm the indoor pool only to find out the next day upon arrive that it was closed due to a repair.
Stayed 2 nights in Feb 2024
Response from chris s. on 8 Feb 2024
Thanks for your valued feedback! We are so glad to hear that you mostly enjoyed your stay at our property. The suggestions you have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and updated property, I felt safe and plenty of room. The breakfast needs attention.
Stayed 2 nights in Feb 2024
Response from Leann on 6 Feb 2024
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area.

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service
Pool was out of service. Ceiling fan popped out of base
Stayed 2 nights in Feb 2024
Response from Leann on 6 Feb 2024
We appreciate that you took the time to review our hotel and sincerely apologize for the hot water problem that you experienced during your stay. We will follow up on this issue with our Maintenance Manager, to ensure all systems are functioning properly. We would appreciate another opportunity to serve you, and will go above and beyond in order to retain your valuable business.

10/10 Excellent

Eric

Stayed 1 night in Jan 2024
Response from LeAnn on 20 Mar 2024
Thank you for taking the time to review your stay with us. We are very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024
Response from LeAnn on 20 Mar 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Leann on 25 Jan 2024
Our staff constantly strives to go above and beyond to ensure that your stay is the best it can be, so we are truly humbled by your review. We are happy that we had the opportunity to serve you and we hope you will choose Sonesta in your future travels.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Leann on 22 Jan 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

2/10 Terrible

Tierra

Stayed 3 nights in Jan 2024
Response from Leann on 22 Jan 2024
Thank you for your review, happy to hear the rooms were clean and accommodating. We are sorry to hear that your overall stay did not meet your expectations. This has been communicated to the concerned management staff. When a guest takes the time to write, we are especially grateful. Rest assured, we are doing everything we can to improve our property. We very much appreciated your business and thank you for staying with us.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from chris s. on 20 Jan 2024
Thanks for your valued feedback! We are so glad to hear that you enjoyed your stay at our property. Any suggestions you may have posed will be taken under advisement and may ultimately enhance the experience for other guests OR your next stay with us. THANKS SO MUCH!