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Reviews of Hyatt Place Nashville Downtown

3 out of 5
Hyatt Place Nashville Downtown
301 3rd Ave S, Nashville, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2704 out of 4062 reviews" "
Rating 8 - Good. 860 out of 4062 reviews" "
Rating 6 - Okay. 277 out of 4062 reviews" "
Rating 4 - Poor. 123 out of 4062 reviews" "
Rating 2 - Terrible. 98 out of 4062 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Shamaree

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beds were not comfortable and pillows were very flat. Needs updated bedding.
Stayed 1 night in May 2024

8/10 Good

Norah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good breakfast.
Stayed 3 nights in May 2024

2/10 Terrible

Paula

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked my room for 179.00 a night When I received my bill they charged 311.00 per night! Never stay there. They say they have a restaurant. NO THEY DO NOT. Breakfast ok , no dinner unless you want to eat costco warmed up dip and cold chips.
Stayed 2 nights in May 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in May 2024

10/10 Excellent

John Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were great! Angeli was a fantastic host and incredibly friendly!
Stayed 3 nights in May 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay here again.
Stayed 1 night in May 2024

4/10 Poor

jeff

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and comfortable hotel in downtown Nashville.
Stayed 1 night in May 2024

10/10 Excellent

Minette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and location is wonderful!! Definitely a good pick if your going to be going to Broadway or other downtown areas. The only negative was our room wasn't ready even when we arrived at 5:30. That's late to still have to wait. They did give us free drinks at the bar, but still shouldn't have had to wait
Stayed 1 night in May 2024

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms, super comfy beds, incredible breakfast.
Stayed 3 nights in May 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean. Complimentary breakfast was great!
Stayed 1 night in May 2024

10/10 Excellent

debbie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and close to.everythinh
Stayed 3 nights in May 2024

6/10 Okay

Roberta

Travelled with partner
The hotel is very blasé but the location is very good.
Stayed 3 nights in May 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel near Broadway. Can be noisy from the street in the hotel but I was there to have fun and Nashville didn't disappoint.
Stayed 1 night in May 2024

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to everything
Stayed 3 nights in May 2024
Response from Angeli on 25 May 2024
Hi, Antonio!Thank you for sharing your honest feedback with us. I'm glad you enjoyed your stay. I will share your review with the operations team. Hoping to host you again soon! Once again, thank you and have a great day!

10/10 Excellent

michael

Travelled with family
Staff very good. Construction right next door made it a little annoying
Stayed 4 nights in May 2024

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Pricey, but good
Stayed 1 night in May 2024
Response from Angeli on 25 May 2024
Hi, Stephanie!Thank you for sharing your honest feedback with us. I'm glad you enjoyed your stay. I will share your review with the operations team. Hoping to host you again soon! Once again, thank you and have a great day!

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in May 2024
Response from Angeli on 25 May 2024
Hi, David!Thank you for sharing your honest feedback with us. I'm glad you enjoyed your stay. I will share your review with the operations team. Hoping to host you again soon! Once again, thank you and have a great day!

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking not great. small garage but doable. Great breakfast and good rooms
Stayed 1 night in May 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, walking distance to Broadway and everything you need! 15 mins from airport.. clean comfortable rooms, good buffet breakfast each morning included. We will return!
Stayed 3 nights in May 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.Your feedback is greatly appreciated.

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.

10/10 Excellent

Christie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Hyatt Place was great. It’s in a very convenient location, just 3 blocks from Broadway and several restaurants and shopping. The room was nice and clean. Staff were friendly and helpful, and they even held our bags free of charge after check out so we could do some more shopping and exploring before our later flight. Would definitely stay here again!
Stayed 3 nights in May 2024
Response from Angeli on 25 May 2024
Hi, Christie!Thank you for sharing your honest feedback with us. I'm glad you enjoyed your stay. I will share your review with the operations team. Hoping to host you again soon! Once again, thank you and have a great day!

4/10 Poor

Christine

I asked for a bottle of water since I couldn’t find any in the room. I been told that is dispensed only at the reception desk and only to members of the hotel! Really???? I pay $200.00 for one night stay and cannot get a bottle of water???
Stayed 1 night in May 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.

10/10 Excellent

Steve ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, really enjoyed it.
Stayed 3 nights in May 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late due to flight delay. We booked a king bed but they had only 2 queens available, but would transfer us when the correct room became available. Never happened. The restaurant was advertised by the hotel as being open until11 pm, and although we arrived at 10 pm, the restaurant was closed. Other than that, we loved our stay, and the location was great.
Stayed 6 nights in May 2024

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra seating area in the rooms make it a much more comfortable stay
Stayed 3 nights in May 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice, helpful
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.

6/10 Okay

Andrea Ruth

Stayed 3 nights in May 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
All of the staff very helpful. Thanks
Stayed 3 nights in May 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.

10/10 Excellent

michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
the construction next door buy that is progress
Stayed 3 nights in May 2024

10/10 Excellent

troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We accidentally booked room for the wrong night. Kelsey was amazing at working with Expedia personnel to assist. The hotel was clean, in a great location, and breakfast was delicious. Definitely recommend!
Stayed 1 night in May 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.Your feedback is greatly appreciated.

4/10 Poor

Lori

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Frozen fruit for breakfast was odd. 4th Hyatt this trip and all others had fresh fruit. Once it defrosted it was gross. This location is near construction. Jack hammer started at 7am sharp and could be heard through the hotel. Hyatt can’t do anything about it but you will not sleep in. Hard if you have been out all night
Stayed 1 night in May 2024

8/10 Good

Gene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice but not as quality as you would expect for the price. I guess you pay for the convenience of being just a block from popular Broadway bars. The room and bathroom was clean with no issues. The free breakfast was very good with plenty of choices and seating. The self-parking option at the hotel is recommended. The fee is par with nearby garages. It is a good choice because it is an attached parking garage with direct inside access to the rooms via elevator.
Stayed 3 nights in May 2024

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
bar, market, didn't like the amount of noise
Stayed 2 nights in May 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Short distance to strip.
Stayed 4 nights in Feb 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love that breakfast was included and it’s accessibility to everything.
Stayed 5 nights in May 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.Your feedback is greatly appreciated.

10/10 Excellent

Francis, Woodstown

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located very walkable to the convention center.
Stayed 2 nights in May 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and the staff friendly.
Stayed 2 nights in May 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.Your feedback is greatly appreciated.

4/10 Poor

Nicole Costa, Elizabeth

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Property was nice but no one ever came to clean the room nor leave clean towels. Lots of places to enjoy the food and music, people are very friendly.really loved Nashville
Stayed 2 nights in May 2024

10/10 Excellent

Patricia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice. The rooms are clean and they have some quick snack options in the lobby. The breakfast was just okay but the location is great! Walking distance to every thing.
Stayed 2 nights in May 2024
Response from Angeli on 25 May 2024
Hi, Patricia!Thank you for sharing your honest feedback with us. I'm glad you enjoyed your stay. I will share your review with the operations team. Hoping to host you again soon! Once again, thank you and have a great day!

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.

10/10 Excellent

Miranda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional and polite.
Stayed 1 night in May 2024
Response from Hyatt Place Nashville Downtown on 22 May 2024
Thank you for staying with us.Your feedback is greatly appreciated.

8/10 Good

garnell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in May 2024
Response from sw on 13 May 2024
Thank you for taking the time to share your thoughts about your stay with us. I am so glad that you enjoyed the experience!

10/10 Excellent

Andrew

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The continental breakfast here is fantastic and is definitely a selling point for a return.
Stayed 2 nights in May 2024
Response from Mary Kate Reid on 12 May 2024
Andrew,Thank you for your wonderful review! We're thrilled you enjoyed your stay with us and appreciate your kind words. Looking forward to welcoming you back soon!

8/10 Good

Debra, Senoia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was rude in bar area
Stayed 1 night in May 2024
Response from Mary Kate Reid on 12 May 2024
Debra,I am sorry to hear that your experience was less than satisfactory. We appreciate any feedback and would love to hear more about what we could do better, We hope to see you again in the future.

10/10 Excellent

Pam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend.
Stayed 1 night in May 2024
Response from Mary Kate Reid on 12 May 2024
Pam,Thank you for your wonderful review! We're thrilled you enjoyed your stay with us and appreciate your kind words. Looking forward to welcoming you back soon!

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in May 2024
Response from Mary Kate Reid on 12 May 2024
Susan,Thank you for your wonderful review! We're thrilled you enjoyed your stay with us and appreciate your kind words. Looking forward to welcoming you back soon!

6/10 Okay

Ali Okan

Disliked: Staff & service, amenities
Very average hotel, Hyatt brand is misleading.
Stayed 1 night in May 2024
Response from Mary Kate Reid on 12 May 2024
Ali,Jeffery,I am sorry to hear that your experience was less than satisfactory. We appreciate any feedback and would love to hear more about what we could do better, We hope to see you again in the future.