Bar (on property)

Reviews of Hyatt Place Nashville Brentwood

3 out of 5
Hyatt Place Nashville Brentwood
202 Summit View Dr, Brentwood, TN

Reviews

8.4

Very good

Rating 10 - Excellent. 505 out of 1003 reviews" "
Rating 8 - Good. 268 out of 1003 reviews" "
Rating 6 - Okay. 112 out of 1003 reviews" "
Rating 4 - Poor. 73 out of 1003 reviews" "
Rating 2 - Terrible. 45 out of 1003 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Lucy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the complimentary Breakfast. Many options, staff cleaned and replenished food often. Front desk staff were very friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, the sheets smell clean and the mattress was so comfy!! You get more than what you pay for! Breakfast was good too!
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Karen, thank you for sharing your excellent experience at Hyatt Place Nashville Brentwood. It's fantastic to know that you cherished our immaculately clean surroundings, comfortable mattresses, and satisfying breakfast. We aim to provide exceptional value and are glad we exceeded expectations. Do visit us again for another wonderful stay!

4/10 Poor

Joscelyn

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
This was our second time at this property and unfortunately, our room was not cleaned properly this time. When pulling out the bed from the couch we found a used condom wrapper. We also found an eye lash on the sink counter. The staff was nice and brought us new sheets, but we weren't offered a new room. We were so disappointed. Also, the number sign to our room was broken. We most likely won't be staying here because of this. But the staff was friendly and the breakfast was good.
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Apr 2024
Joscelyn, it's regrettable to hear about your last stay. It seems like the cleanliness of your room and an issue with the room features were sources of discomfort. Our priority is normally to provide a pristine and welcoming environment. We appreciate your patience with our team members who tried to correct the situation by offering clean sheets. It's good to hear that their friendliness and the quality of our breakfast were positive aspects. Feedback like yours helps us improve and we hope to get the chance to provide a better experience in the future.

4/10 Poor

Caitlyn

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Caitlyn, we noticed you left a rating for us without any detailed feedback. We deeply regret if any aspect of your experience at our hotel didn't meet expectations. Providing a high standard of service is our goal and knowing where we can improve is essential. We invite you to share more about your stay, allowing us to address your concerns. We look forward to hearing from you soon.

8/10 Good

Lauree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was super friendly!
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Thank you for the 4-star rating, Lauree!We are delighted to see that you had a wonderful time at Hyatt Place Nashville Brentwood. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 Good

Seaford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn't appreciate the $8 parking fee. Made no sense. It was a parking space outside... Why charge?
Stayed 1 night in Apr 2024
Response from Customer Service on 13 Apr 2024
Seaford, we're glad to see you had a generally positive experience at Hyatt Place Nashville Brentwood. Your feedback regarding the parking fees is noted and appreciated. The cost associated helps maintain the parking facilities ensuring they are clean and safe. We appreciate your understanding and hope to welcome you back in the future.

8/10 Good

H.

Nice stay for a decent price.
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
H, it's wonderful to hear you appreciated your experience at Hyatt Place Nashville Brentwood! We're delighted you found us to be a good value. Do consider us for your future travels to Nashville.

4/10 Poor

Mark

Business traveller, Travelled with partner
This is an older hotel. Carpets are old and stained. We had to pay to park in a nearly empty parking lot.
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Mark, we regret to hear that certain aspects of your stay did not meet your expectations. We continually aim to refurbish our facilities to deliver a comfortable experience and the car park charges are set to ensure top maintenance of the area. Your commentary has been noted for further consideration as we work to improve our guests' satisfaction.

10/10 Excellent

Clair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property exceeded expectations. The staff fabulous. Kelli at front desk treated us like family. Ok better than family, smiles, help anything she was great
Stayed 3 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Clair, it sounds like your experience at Hyatt Place Nashville Brentwood was truly exceptional! It's wonderful to hear Kelli at the front desk went above and beyond to treat you like family - or even better. We strive to deliver this level of service to all guests and it's delightful to know your stay reflected this. We're looking forward to welcoming you back next time you're in Nashville.

6/10 Okay

Avinash

Travelled with family
Disliked: Amenities, property conditions & facilities
very old and rusty rooms, breakfast was a mess, not a single item was even labelled and people couldn't figure out what the items were (ex- waffle batter, apple juice filled in a clear jug, etc). They were running out of coffee at 9am but breakfast ends at 10. Had to get coffee elsewhere
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Apr 2024
Avinash, thank you for taking the time to share your recent experience. It's unfortunate to hear that you found our accommodations less than satisfying, and had some issues navigating the breakfast offerings. Normally, our culinary team is diligent about restocking, especially during key service hours such as breakfast. Your candid feedback helps us pinpoint areas where we can improve. We hope for another opportunity to serve you again in better conditions.

4/10 Poor

Vilen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pros: Pretty clean for the price. Cons: Old, old, old... No microwave!!! in the room. WTH? Literally NO ANY table or place to put my laptop!!! I came in a work trip and i couldn't use productively my laptop (had to hold it on my knees). And the room is for 2 people. WTH? No chairs in the room!!! WTH? Everything is very minimalistic. I stayed in Hyatt before (other places) and they looked much newer and more equipped compared to this one. A $60 room in a regular hotel is more equipped than the one i got.
Stayed 2 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Vilen, we appreciate your feedback and regret to hear that our accommodations did not meet your expectations. A lack of modern amenities can certainly impact your stay, particularly on a work trip. We understand the importance of having conveniences like a microwave or a functional workspace in the room. Our apologies if you found the minimalistic approach in these rooms less than suitable for your needs. Please rest assured that we take your concerns seriously and will evaluate them for future improvements. Thank you for giving us the opportunity to improve and for considering us for your lodgings in the past. We hope to have the chance to deliver a more satisfactory experience on your next visit.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved every single thing about the stay! All of the staff was amazing!!
Stayed 2 nights in Mar 2024
Response from Customer Service on 7 Apr 2024
Catherine, thank you for sharing your delightful experience at the Hyatt Place Nashville Brentwood. We're pleased to hear how much you appreciated every aspect of your stay. It's wonderful to hear your positive comments about our amazing team members. We're excited to welcome you back in the future.

2/10 Terrible

Christina

Business traveller
Disliked: Cleanliness, property conditions & facilities
When we booked on expedia it showed free parking but when we got to hotel they charged $8 a day -ridiculous to charge parking at your own facility. the place was dirty stains on sheet crumbs around sink clearly not a white glove approval. i have photos I can send your way being part of the hyatt chain this definitely is not what we expected- this place needs inspected and i will not refer anyone to this hotel chain
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Christina, we regret hearing about your experience, notably in regard to parking fees and the cleanliness of your room. All the points you've raised regard areas we strive to excel in, so your feedback is crucial. We'd appreciate it if you could share any photos you have through the appropriate channels, as it helps us identify areas for improvement. Your expectations being part of our chain are ones we aim to meet, and we'd like to assure you that your feedback will be taken seriously. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Emily

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice hotel with a modern, updated and clean feel. They also have a great breakfast spread. My family and I were only there for one night and didn’t get experience everything, but I’d happily stay there again.
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Apr 2024
Emily, it's wonderful to hear that you and your family enjoyed your short stay at Hyatt Place Nashville Brentwood. We're pleased that you appreciated our clean, modern updates, as well as our extensive breakfast offerings. Your eagerness to return is the highest compliment we could receive. Looking forward to your next visit, as there's so much more to experience at our hotel.

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room but shower toilet area very small. Clean. Friendly staff. Landscape could use some attention.
Stayed 1 night in Apr 2024
Response from Customer Service on 6 Apr 2024
Donna, thank you for choosing Hyatt Place Nashville Brentwood and for leaving your detailed review. It's great to hear that you appreciated our spacious accommodations and found our team members amiable. Your notes regarding the washroom size and landscape have been noted. Continual improvement is part of our commitment and your feedback helps us focus on areas needing extra care. Looking forward to welcoming you again in the near future!

10/10 Excellent

Madelaine

Stayed 1 night in Apr 2024

8/10 Good

Danielle L

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on 6 Apr 2024
Danielle, it's wonderful to hear that you had a pleasant stay at Hyatt Place Nashville Brentwood. We appreciate you taking the time to rate your experience and we would love to welcome you back anytime you're in the Nashville area. Your satisfaction is our utmost priority.

10/10 Excellent

tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High on the hill, great view
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Apr 2024
Tony, it's delightful to read that you enjoyed the unique location of Hyatt Place Nashville Brentwood and appreciated the wonderful sights from our hotel. We hope for the opportunity to serve you again and provide another exceptional stay.

10/10 Excellent

Karrie, Toledo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed only 1 night but was so relieved as it was immensely better than the hotel we had been at for a week. The hotel was clean, quiet and comfortable. Room was very spacious. Would stay here again if we were in the area!
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr 2024
Karrie, it's great to hear that your stay at the Hyatt Place Nashville Brentwood was a refreshing change for you. We're glad you enjoyed the cleanliness, quietness, and comfort of your room. Our team members will be thrilled to know that you found our accommodations spacious. We can't wait to welcome you back when you visit the area again.

8/10 Good

Vandana

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Vandana, thank you for choosing the Hyatt Place Nashville Brentwood. A rating of 4 indicates that you enjoyed your stay and we are thrilled to know this. If you have any suggestions for improvements, we're open to feedback. We hope to have the opportunity to serve you again soon.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! Great staff! Great stay!
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Karen, thanks for your splendid review! We're thrilled to know you enjoyed your time at Hyatt Place Nashville Brentwood. Your kind words regarding its cleanliness are greatly appreciated. It's pleasing to hear our dedicated team members made a positive impact on your stay. Looking forward to welcoming you back for another wonderful experience.

6/10 Okay

ReNae

Travelled with family
Liked: Staff & service, amenities
Disappointed that we were charged an additional $8 for parking and $50 for pet cleaning. Neither of these additional fees were in the original booking. We will not go back to this hotel and would not recommend it.
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
ReNae, we’re concerned to hear about your experience with additional fees, and understand that clear communication at the time of booking is important. Our goal is always to ensure our guests feel fully informed and comfortable. We take your feedback seriously and are continuously looking for ways to improve. Thank you for voicing your concerns.

8/10 Good

Vonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, we were greeted by the nicest front desk person!! I wish I knew her name. We only stayed 1 night but everything was wonderful!!
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Vonda, we're thrilled to read about your pleasant experience at Hyatt Place Nashville Brentwood. The commitment of our front desk team members to providing excellent service is truly reflected in your comments. We're looking forward to welcoming you back for another wonderful stay.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk staff. Great breakfast. Room was big enough for 5
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Brian, it's fantastic to learn that you valued the warm welcome by our front desk team members and the quality of our breakfast at Hyatt Place Nashville Brentwood. We're also pleased to hear that the ample space in your room catered well to your needs. We appreciate your feedback and hope to welcome you and your party back soon!

10/10 Excellent

Foram

Stayed 1 night in Mar 2024
Response from Customer Service on 21 Apr 2024
Thanks for the perfect rating, Foram!We're pleased to hear that you have fully enjoyed your stay at Hyatt Place Nashville Brentwood, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

8/10 Good

Peter, Vernon Hills

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Peter, it's delightful to know your stay at Hyatt Place Nashville Brentwood was positive. We appreciate your rating via Expedia and look forward to welcoming you back soon.

8/10 Good

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 3 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Veronica, it's great to hear you appreciated the convenience of Hyatt Place Nashville Brentwood's location. Your feedback is deeply valued and we hope to see you again soon.

10/10 Excellent

Ericka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly!! Hotel was clean from the lobby to the room! Will stay again if/when I return to the area!
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Ericka, we are thrilled to hear you had an enjoyable experience at Hyatt Place Nashville Brentwood. It's wonderful to know that our team members were able to assist you and that the cleanliness throughout the hotel lived up to your expectations. We can't wait to welcome you back on your next trip to the area!

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Tara, we are thrilled to hear that you enjoyed your stay at Hyatt Place Nashville Brentwood. Your high rating means a lot to us and we look forward to having you as our guest again in the future. Safe travels!

2/10 Terrible

Tyann

Liked: Cleanliness, property conditions & facilities
We did not get the room we reserved. We were notified when we got here that they did not have that room available.
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Tyann, we regret to hear about the mix-up with your room reservation. It's always our intention to provide the room type that guests have reserved. We have noted your feedback and will work diligently to ensure such cases are minimized in the future. We hope for another opportunity to serve you better.

4/10 Poor

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had a room with a pullout couch, and the hotel did not have enough linens for our children. They said that they were full and out of pillows and blankets.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Michael, we're genuinely sorry to hear about the inconvenience you experienced regarding the bedding supplies for the pullout couch. We strive to ensure every guest has the necessary comforts for their stay, and it seems we didn't meet your expectations this time. Rest assured, we always take guest feedback into consideration to improve our future services. We hope for an opportunity to better your experience on a future visit.

8/10 Good

Angelina

Travelled with family
Check in super easy, there is a parking charge of $8 per car. That might of been mentioned and just over looked it. Hotel restaurant isn’t really a restaurant it’s a small bar, and only had a few options that you could order.
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Angelina, it's delightful to hear that you found the check-in process at Hyatt Place Nashville Brentwood to be efficient. We do ensure to mention additional costs, such as parking, during reservation and we apologize if it wasn't clear. As for our dining options, we’re equipped with a cozy bar offering a limited but curated menu. Your feedback is appreciated and it helps us identify areas for improvement. We hope to have the privilege of serving you again in the future.

2/10 Terrible

Amber

Liked: Cleanliness
Booked our room months ahead of time, more expensive than it should’ve been for one night. After traveling 14 hours without any notification telling me that our two bed with pullout couch was not available upon arrival and giving us a one bed with couch. We have 5 people. Very disappointed. They only offered us free parking which was $8. No other accommodation and it was very inconvenient for 5 ppl. Will not recommend.
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Amber, it's disappointing to hear about the difficulties you experienced during your stay. We always aim to meet every guest's specific needs, including room configurations. That said, any changes in circumstances should have been communicated to you before your arrival. We appreciate your feedback on this matter. Our team will take up the details you provided as an opportunity to improve our services and prevent similar occurrences. We can only hope for a chance to provide you a better experience in the future.

8/10 Good

Dionne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The room was large and comfortable due to getting a suite. The breakfast had many choices. The check in was fast and efficient. They do place a hold on your card if booked through expedia. The only dislike is the size of bathroom was very tiny and the pull out sofa mattress was barely a mat.
Stayed 2 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Dionne, it's fantastic to hear you enjoyed your spacious suite with us at Hyatt Place Nashville Brentwood, along with our breakfast selection and efficient check-in process. We too share your emphasis on comfort and appreciate your feedback about the bathroom size and the pull-out sofa. We're continually seeking to improve, and we will certainly take your comments into consideration. Thank you for your insights, we hope to welcome you back for an even more satisfying stay.

10/10 Excellent

Nanette

Travelled with family
Liked: Staff & service, property conditions & facilities
I lhate that you started charging for parking
Stayed 2 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Nanette, we appreciate your feedback and understand your concern about the parking fees. We'd like to assure you that these changes are in line with many metropolitan hotels to provide top-notch security and overall guest convenience. We hope this won't deter you from enjoying future stays at the Hyatt Place Nashville Brentwood and experiencing the high-quality service we strive to provide. Thank you for choosing us during your visit to Nashville.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Katie, your fantastic rating is greatly appreciated! It delights us to know that your stay at Hyatt Place Nashville Brentwood met your expectations. We hope you'll visit us again in the future. Thank you for choosing our hotel and for your review.

6/10 Okay

Megan

Stayed 1 night in Mar 2024
Response from Customer Service on 7 Apr 2024
Thank you for sharing your feedback, Megan.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

8/10 Good

Dina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and easy access to everything! Clean property. Front desk staff a little rough at beginning of stay but they warned up to us throughout the week. Great breakfast included… cleaning is only every other day- but do you have to charge $8 per day for parking? Who does this anymore?
Stayed 5 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Dina, it's delightful to hear that you appreciated the convenient location and cleanliness of Hyatt Place Nashville Brentwood. We're glad that our team members eventually met your expectations and that you enjoyed the complimentary breakfast. We apologize for any inconvenience caused by the parking fee and the every-other-day cleaning schedule. Your feedback is incredibly valuable to us as we strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great! The room was clean and free of odors. Staff was friendly, knowledgeable, and helpful. Great atmosphere. I couldn’t get the glass shower door to close. Went to breakfast at 8 to avoid the initial rush, and the biscuits were too hard to eat.
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Danielle, we're delighted that you had a terrific stay at Hyatt Place Nashville Brentwood. We appreciate your kind words about the cleanliness of your room and our knowledgeable and friendly team members. We're sorry to hear about the inconvenience with the shower door and your breakfast experience. Rest assured, this feedback is valuable to us, and we'll use it to make continuous improvements. Thank you again for your feedback, and we're looking forward to welcoming you back during your next trip to Nashville.

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was lovely place to stay
Stayed 3 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Dennis, thank you for sharing your experience. We're thrilled to hear you found the Hyatt Place Nashville Brentwood to be a wonderful spot for your stay. We look forward to welcoming you back during your next trip to the area.

4/10 Poor

David

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Guests should be aware that this hotel charges an additional parking fee on top of all Expedia negotiated pricing. I’ve never stayed at a hotel outside of the city metro area with parking fees. Additionally, this hotel is definitely not up to the Hyatt Place Brand standards. The hotel rooms are very noisy and furnishings are a bit worn and don’t appear as clean as they should be.
Response from Customer Service on 15 Mar 2024
David, it's unfortunate to hear about your recent experience. We understand parking fees can be unexpected in some locations and we aim to ensure transparency in our pricing. The concerns you've shared about the condition of your room and noise level are all areas we are actively working to improve. We take our guests' feedback seriously and use it to better our services. We hope to demonstrate our commitment to the Hyatt Brand standards in a future visit.

4/10 Poor

Todd

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We booked in Brentwood expecting elevated property and service. Quite disappointed. The bathroom in the room had a weird layout. You had to step into the shower to get around the toilet to shut the door to use the bathroom. The room was clean, bed comfy, but the ice bucket had dust all over it. Breakfast was decent but understaffed; waited over 10 minutes for coffee that was out every morning. Towels in room are very small. You have to pay 8.00 a day to park, which was a surprised. Evian bottled water is in your room with a sign that says you’ll be charged 6.00 if you drink it. We won’t stay here again. Pictures online were misleading to say the least.
Stayed 2 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Todd, thank you for your feedback. It's unfortunate to hear about your less-than-ideal experience with certain aspects of your stay, particularly in regard to the bathroom layout and the unexpected parking fee. That said, it's good to know you found your room clean and the bed comfortable. We would also like to express our apologies for the concerns regarding the ice bucket, breakfast service, towel size, and the bottled water fee. We value your feedback as it aids in improving the experience for all our guests. Despite the issues you've encountered, we truly hope to have an opportunity to better serve you in the future.

10/10 Excellent

Nina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property, tons of food and shopping options about a mile down the road. Very pleasant stay.
Stayed 1 night in Feb 2024
Response from Customer Service on 8 Mar 2024
Nina, it's great to hear that you enjoyed your stay at Hyatt Place Nashville Brentwood. We are pleased to know you found our location convenient with shopping and dining options close by. We appreciate your positive feedback and look forward to your return in the future.

10/10 Excellent

Rosie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent outstanding location and services
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar 2024
Rosie, it's wonderful to know you had an excellent experience with us at Hyatt Place Nashville Brentwood. Our location and services are key aspects we focus on. Hearing from satisfied guests like you is truly delightful. We hope you will choose us again for your future trips to Nashville.

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well equipped hotel, would stay again.
Stayed 1 night in Feb 2024
Response from Customer Service on 7 Mar 2024
Matthew, it's delightful to read your remarks about Hyatt Place Nashville Brentwood. We're thrilled that the cleanliness and equipment of our hotel exceeded your expectations, and your kind words are much appreciated. We're excited for your next visit.

8/10 Good

Matthew

Stayed 2 nights in Feb 2024
Response from Customer Service on 26 Mar 2024
Matthew, thank you for choosing Hyatt Place Nashville Brentwood and taking the time to rate your experience with us. We're glad you had an overall positive stay and we hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Dee

Travelled with family
Liked: Staff & service
For someone sensitive to smells, this hotel is very fragrant. Stains on the couch, carpet is well worn but the bed is comfortable. View from the front is nice.
Stayed 1 night in Mar 2024
Response from Customer Service on 6 Mar 2024
Dee, it's good to hear that you found the bed comfortable and appreciated the view from our property. Your feedback is invaluable, and we're taking note of your observations regarding the room aroma and room appearance. These insights inform our ongoing efforts to improve our guest experience. Thank you for choosing Hyatt Place Nashville Brentwood.

8/10 Good

Sridhar

Travelled with family
Liked: Staff & service, amenities
The property is in a nice area with lots of dining and shopping options. The hotel feels dated and need a refresh.
Stayed 1 night in Mar 2024
Response from Customer Service on 6 Mar 2024
Sridhar, it's great that you appreciated the location of Hyatt Place Nashville Brentwood with its abundant dining and shopping options. In terms of your feedback about the hotel's ambiance, we are continually looking for ways to further enhance our guest experiences, and we value your thoughts about the aesthetics of our property. Thank you for taking the time to share your review.

10/10 Excellent

Linda and Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
Linda and Mike, thank you for your superb rating of Hyatt Place Nashville Brentwood on Expedia. Your kind feedback appreciates our dedication to provide a memorable stay. We hope to welcome you again for another enjoyable visit in the future.

8/10 Good

Marjorie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here before and it is convenient to interstate, shopping and restaurants.
Stayed 1 night in Feb 2024
Response from Customer Service on 3 Mar 2024
Marjorie, it's fantastic to hear that you've chosen to return to Hyatt Place Nashville Brentwood for its strategic location. We pride ourselves on offering convenience with proximity to transport links, shopping, and dining. We look forward to welcoming you back on your next visit to Nashville.