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Reviews of Comfort Suites Lebanon

2.5 out of 5
Comfort Suites Lebanon
904 Murfreesboro Rd, Lebanon, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 638 out of 1002 reviews" "
Rating 8 - Good. 225 out of 1002 reviews" "
Rating 6 - Okay. 71 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 31 out of 1002 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Micki

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We drove in from MN for a hockey tournament and were pleasantly surprised. Staff were very accommodating making sure our needs were met and that our hotel was ready upon our 2am arrival. Staff accommodated a noon check out which was so kind so the kids could sleep in a bit. Rooms were quiet, clean, and very worth the meager price tag. Breakfast was hot with the normal biscuits and gravy. The pool room was big and clean, the kids definitely had fun. The staff are what really made it an exceptional experience! Very helpful, kind, and personable. They even took the time to get to really know you. Would definitely stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Jordan

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was worth the money we spend and the ladies in the front were so helpful and nice
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
Thanks so much for your review, Jordan, we love getting feedback about our guests’ stays and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.

6/10 Okay

Selma

Liked: Staff & service
Disliked: Cleanliness
Stayed 6 nights in Apr 2024
Response from Guest Services on 17 Apr 2024
Thank you so much for taking the time to leave us a review. Your feedback is very important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Thank you again for leaving us a review.

8/10 Good

Randy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room’s clean decent breakfast.
Stayed 1 night in Apr 2024
Response from Guest Services on 13 Apr 2024
Thank you so much for leaving us a review regarding your recent stay with us. We are pleased that you enjoyed our clean rooms and full hot breakfast! The staff and I thank you for your kind words. We hope to see you again in the future.

8/10 Good

Adam

Travelled with family
Liked: Staff & service
Disliked: Amenities
I was in town for an event at Farm Bureau Expo Center; location was ideal for travel to/from this event. Property was older and could use some attention. The first room I was given smelled like smoke and the door wouldn’t latch; front desk staff was notified and immediately got me into another room (upgraded). As for the pool/hot tub, neither were very clean; water in both were green & cloudy. Breakfast was good. The best thing about this hotel was the staff; friendly and eager to help guests!
Stayed 2 nights in Apr 2024
Response from Melissa Parker General Manager on 9 Apr 2024
Adam,Thank you for choosing the Comfort Suites for your stay while attending your event at the Farm Bureau Expo Center. I am sorry to see there were a few issues. I hope you give us another opportunity to serve your lodging again on your next visit to Lebanon

10/10 Excellent

Elizabeth

Liked: Amenities
Great service
Stayed 2 nights in Apr 2024
Response from Melissa Parker General Manager on 9 Apr 2024
Elizabeth, Thank you for your wonderful review. We appreciate your business and look forward to having you stay with us again in the future.

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
I especially liked the friendly staff.
Stayed 1 night in Apr 2024
Response from Melissa Parker General Manager on 9 Apr 2024
Aimee,We appreciate your business and for the wonderful comments. It is always encouraging for our TEAM to see. We look forward to serving your accommodations again in the future

10/10 Excellent

Patricia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good price.
Stayed 1 night in Apr 2024
Response from Melissa Parker General Manager on 9 Apr 2024
Patricia,Thank you for choosing the Comfort Suites for your stay in Lebanon. We look forward to serving your lodging needs again if you are back in our area.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice. Clean & a good size.
Stayed 1 night in Apr 2024
Response from Guest Services on 3 Apr 2024
Thank you so much for taking the time to leave us a review regarding your recent stay with us. We are so happy to hear that you enjoyed your stay with us. The staff and I thank you for your kind words. We hope to see you again in the future.

2/10 Terrible

Melonie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The bed was so hard and uncomfortable! I only got 2 hrs of sleep and I slept those in the chair. The ac didn’t work and it was so warm in the room. I will not stay again
Response from Guest Services on 1 Apr 2024
Thank you for taking the time to leave us a review regarding your recent visit with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Had we been aware of the issues, we would have been happy to give you a few fans, send maintenance to replace the AC, or even we could have switched you to a new room. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Becci, huntington beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Id stay again it was great
Stayed 1 night in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks for the 5-star review, Becci. You made our day! We look forward to making your day again real soon.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wife and i liked every thing
Stayed 3 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks for the 5-star review, William. You made our day! We look forward to making your day again real soon.

10/10 Excellent

Patty

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weve never stayed in a hotel where the "heated pool" came close to feeling like it was heated, until now. The kids loved that they could jump right in and play.
Stayed 1 night in Mar 2024
Response from Guest Services on 28 Mar 2024
Your review made our day, Patty. We’ve passed your comments on to our team so they can enjoy the good vibes. Comments like yours make our work worthwhile. We love that you enjoyed your stay with us and found the indoor heated pool to your and your family's liking. We couldn’t do what we do without great guests like you! Thanks for choosing to stay with us, we can’t wait to see you again!

10/10 Excellent

Tamas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 26 Mar 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

James, Hobart

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Guest Services on 19 Mar 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service
Everyone was very helpful
Stayed 1 night in Mar 2024
Response from Guest Services on 14 Mar 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Grzegorz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 12 Mar 2024
We’ve passed your wonderful review on to our team. Thanks so much for taking the time to leave a review about your recent stay with us. Our guests’ feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you visit us. Thanks for choosing to stay with us!

8/10 Good

Marc

Liked: Cleanliness, staff & service
One word: "aging". No USB ports in rooms...but plenty of open wall and lamp sockets. Typical biscuit 'n' gravy, eggs 'n' sausage breakfast. Well presented and clean. Staff were very nice, efficient, helpful. Ill be back next year.
Stayed 4 nights in Feb 2024
Response from Guest Services on 5 Mar 2024
Thank you for taking the time to leave us a review regarding your recent visit with us. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for leaving us a review.

10/10 Excellent

Dominic

Stayed 1 night in Feb 2024
Response from Guest Services on 22 Mar 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

2/10 Terrible

Mary

Stayed 1 night in Feb 2024
Response from Guest Services on 22 Mar 2024
Thank you for taking the time to leave us a review. We are sorry to see that you rated us 1 star since you didn't have the opportunity to stay with us. I did see we processed a full refund and waived the cancellation fee for your reservation. We would love to know what we could have done better for you.

8/10 Good

Joe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, close to project site
Response from Guest Services on 28 Feb 2024
We really appreciate you taking the time to leave us your 4-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Hardy, Columbus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything good place to stay
Stayed 1 night in Feb 2024
Response from Guest Services on 5 Mar 2024
Thank you so much for taking the time to leave us a review regarding your recent stay with us. We are so happy to hear that you enjoyed your stay with us. The staff and I thank you for your kind words. We hope to see you again in the future.

10/10 Excellent

Doris

Travelled with family
Liked: Property conditions & facilities
Great breakfast, comfortable bed, enough outlets to plug in all of my chargeable devices
Stayed 1 night in Feb 2024
Response from Guest Services on 17 Feb 2024
Thanks so much for your review, Doris. We love getting feedback about our guests' stays and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.

8/10 Good

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s straight for the bread
Stayed 1 night in Feb 2024
Response from Guest Services on 17 Feb 2024
Thanks for the 4-star review, Zachary. You made our day! We look forward to making your day again real soon.

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on 17 Feb 2024
Thanks for the 5-star review, Hunter. You made our day! We look forward to making your day again real soon.

10/10 Excellent

Jill

Stayed 1 night in Feb 2024
Response from Guest Services on 22 Mar 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Ashok

Stayed 1 night in Feb 2024
Response from Guest Services on 22 Mar 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

8/10 Good

Monica

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on 13 Feb 2024
We’ve passed your wonderful review on to our team. Thanks so much for taking the time to leave a review about your recent stay with us. Our guests’ feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you visit us. Thanks for choosing to stay with us!

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Guest Services on 13 Feb 2024
We’ve passed your wonderful review on to our team. Thanks so much for taking the time to leave a review about your recent stay with us. Our guests’ feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you visit us. Thanks for choosing to stay with us!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Safe clean quiet updated good breakfast
Stayed 2 nights in Feb 2024
Response from Guest Services on 13 Feb 2024
We’ve passed your wonderful review on to our team. Thanks so much for taking the time to leave a review about your recent stay with us. Our guests’ feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you visit us. Thanks for choosing to stay with us!

8/10 Good

Kwanghoe

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast area is quite small for the guest.
Stayed 1 night in Feb 2024
Response from Guest Services on 10 Feb 2024
Thanks, Kwanghoe for your review regarding your recent stay with us. Your feedback is very important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Thank you again for leaving us a review.

8/10 Good

Cynthia, Noblesville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All was adequate.
Stayed 1 night in Feb 2024
Response from Guest Services on 7 Feb 2024
Thank you so much for leaving us a review regarding your recent stay with us. We are so happy to hear that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Allen

Stayed 1 night in Feb 2024
Response from Guest Services on 22 Mar 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Chelsey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Guest Services on 26 Jan 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Donna

Travelled with family
Stayed 1 night in Jan 2024
Response from Guest Services on 26 Jan 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place without a doubt. Awesome place to be snowed in
Stayed 1 night in Jan 2024
Response from Guest Services on 26 Jan 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Christy

Stayed 1 night in Jan 2024
Response from Guest Services on 26 Jan 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and very accommodating during winter storm
Stayed 1 night in Jan 2024
Response from Guest Services on 18 Jan 2024
Thanks for the 5-star review, John. You made our day! We look forward to making your day again real soon.

8/10 Good

Kristine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Good overnight stay with my kids. Rooms were comfortable, breakfast was very good and had a varied selection for everyone.
Stayed 1 night in Jan 2024
Response from Guest Services on 16 Jan 2024
We’ve passed your wonderful review on to our team. Thanks so much for taking the time to leave a review about your recent stay with us. Our guests’ feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you visit us. Thanks for choosing to stay with us!

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Guest Services on 7 Feb 2024
Thanks, John for your great review regarding your recent stay with us. We’ve passed your kind words on to our team. The team and I are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. Thank you again for leaving us a review.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 16 Jan 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Iouri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay , solid breakfast . Would recommend
Stayed 1 night in Jan 2024
Response from Melissa Parker General Manager on 9 Jan 2024
Louri,Thank you for choosing the Comfort Suites in Lebanon for your recent lodging needs. We appreciate your review and look forward to serving your accommodations again in the future.

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Melissa Parker General Manager on 9 Jan 2024
Melody,We appreciate your business and for taking the time to do the review, this is very encouraging for our TEAM to see these. We look forward to having you stay with us again in the future.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Services on 10 Feb 2024
We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

8/10 Good

Otniel

Stayed 2 nights in Dec 2023
Response from Melissa Parker General Manager on 9 Jan 2024
Otniel, Thank you for choosing to stay with us while you were in Lebanon, we look forward to serving your lodging needs again in the future.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, clean, welcoming staff...
Stayed 6 nights in Dec 2023
Response from Melissa Parker General Manager on 9 Jan 2024
Kathryn,Thank you for the kind words, It is always encouraging for our TEAM to see what our guest have to say. We look forward to your next visit.

6/10 Okay

Husna, bellevue

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The hotel room was dirty. The sink had hair and other food items in it. The toilet has pee stains and was not cleaned. The room was ok. Overall I would not stay here again.
Response from Guest Services on 8 Jan 2024
Thank you for taking the time to leave us a review regarding your recent visit with us. Your feedback is very important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Thank you again for leaving us a review.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on 31 Jan 2024
We really appreciate you taking the time to leave us your 10-star review. It means a lot to the whole team, and we’d love to have you back very soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on 1 Jan 2024
Thanks for the 8-star review. You made our day! We look forward to making your day again real soon.

10/10 Excellent

Les, Eureka

Stayed 1 night in Dec 2023
Response from Guest Services on 1 Jan 2024
Thanks for the 5-star review, Les! You made our day! We look forward to making your day again real soon.