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Reviews of Hilton Marco Island Beach Resort and Spa

4 out of 5
Hilton Marco Island Beach Resort and Spa
560 S Collier Blvd, Marco Island, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 695 out of 1198 reviews" "
Rating 8 - Good. 259 out of 1198 reviews" "
Rating 6 - Okay. 129 out of 1198 reviews" "
Rating 4 - Poor. 58 out of 1198 reviews" "
Rating 2 - Terrible. 57 out of 1198 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and comfortable rooms
Stayed 3 nights in Apr 2024

10/10 Excellent

Sonali, Hicksville

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Clean and kid friendly
Stayed 3 nights in Apr 2024

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location!
Stayed 2 nights in Apr 2024

8/10 Good

Nezihe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff by the pool were so pleasant, and their attentiveness and kindness to the children were amazing!
Stayed 4 nights in Apr 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Enjoyed the onsite restaurant, live music by the pool, great view from the room!
Stayed 1 night in Apr 2024

10/10 Excellent

Ivette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decoration was amazing, great service, great food and drinks, and amazing rooms
Stayed 2 nights in Apr 2024

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very clean, awesome food and I can tell as a business owner is that the hotel is well managed and professional. I will never stay at a different place when I visit Marco Island.
Stayed 3 nights in Apr 2024

10/10 Excellent

Harmony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was crowded and most days many beach chairs sat empty but had towels on them to “claim them” so that was frustrating but there was always room on the beach and staff were great from front desk to bell hop to bartenders to beach dudes.
Stayed 4 nights in Mar 2024

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Ye
Stayed 2 nights in Mar 2024

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was terrible, the pool was small and basic with no view. Only 1 small hot tub for maybe 6 people (max). A budget hotel would have offered more! Specific to the room, it smelled like smoke, the beds were like cardboard, and nothing comfy or inviting about it. The hotel could use a major renovation for the prices they want to charge. Holiday Inn and Days Inn have them beat! They only offered me a $200 credit for having to stay in a smoking room that I paid $3K for.
Stayed 4 nights in Mar 2024

4/10 Poor

Zygmunt, Winfield

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dated needs renovation. Graffiti in the back of the bathroom door and bad touch up painting in room around thermostat that does not match. Look like it was done by a person with no experience.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Brenda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was terrible. We had to re-order our meals twice. The breakfast buffet was not too great, but the omelets were good.
Stayed 6 nights in Mar 2024

8/10 Good

Wes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay but extremely expensive compared to the other places.
Stayed 3 nights in Mar 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the resort. Staff was outstanding!
Stayed 3 nights in Feb 2024

8/10 Good

Kurt

Stayed 3 nights in Mar 2024

8/10 Good

Rob

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and nice location near shopping and restaurants
Stayed 5 nights in Mar 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024

4/10 Poor

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for a shell collecting tour on the 10,000 Islands. We stayed at the property before and it was amazing. This year, Expedia was supposed to have booked us an Ocean front suite, top 2 floors. We had 2nd floor, no Ocean view at $1,250 per night. I was slightly frustrated!! It was also cold!! The restaurant was too cold to eat in. When it is 58 degrees outside, you need to turn on the heat.. nobody wants to be cold at a Beach front resort. Also the hallways were freezing as well. This is what happens when the management isn’t paying attention. Lots of older Ladies in coats!! Locally we checked out a day early and got 2 nights credited back to our account, so kudos to Expedia for doing that.. Next year we will book directly with Hilton
Stayed 3 nights in Feb 2024

6/10 Okay

Roberta

Travelled with family
Liked: Staff & service, property conditions & facilities
The beach staff, pool staff, dining and cleaning staff were all very friendly. While we have stayed here more than once (it is a nice hotel), I find it to be overpriced - daily parking fees, resort fees, the convenience store in hotel was ridiculously priced, etc… Rooms were ok but nothing special for the price.
Stayed 4 nights in Feb 2024

8/10 Good

Chrisitne

Liked: Staff & service
Tv not working in room
Stayed 2 nights in Feb 2024

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

carolyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One critique: no bedside alarm clock…no clock! No information booklet or pen/paper. There was a bar code to scan for hotel info. Bottom line, we Don’t have an I phone and so we’re technically handicapped! Loved our stay.
Stayed 5 nights in Feb 2024

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying at this resort, and it was absolutely amazing! The staff was phenomenal, very attentive and were always willing to help. Our favorites were the bellhop guys, thanks for taking such good care of us. If you are wondering about purchasing the add-on for breakfast every day, do it. it’s a $70 value for two and it’s a full breakfast buffet. The View from room 519 was absolutely stunning. We met so many amazing people, complete strangers that you can just sit down and have conversations with any given time. Thanks for having the heaters out on this cooler week however We were still pretty sunburned by the end of each day.
Stayed 4 nights in Feb 2024

10/10 Excellent

Arlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pay for parking was not necessary Need music and activities by pool and indoors Especially on Rainy day.
Stayed 3 nights in Feb 2024

8/10 Good

Laura

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
it is a lovely setting on the beach and offers lots of views to enjoy the ocean and this lovely town. the hotel needs a bit of tlc to make it a five star hotel, attention to detail matters. the staff were very friendly and helpful, which was delightful. Marco Island is for the rich so plan to drop some coin for your visit for sure.
Stayed 5 nights in Feb 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 3 nights in Feb 2024

8/10 Good

Nazgul

Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with amazing beach, large comfortable rooms and friendly skilled service
Stayed 7 nights in Feb 2024

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great for families!
Stayed 4 nights in Feb 2024

6/10 Okay

Gerald

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Needs updating.
Stayed 2 nights in Feb 2024

10/10 Excellent

Brenda

Travelled with partner
Very clean and nice.
Stayed 1 night in Feb 2024

10/10 Excellent

Brenda

Travelled with partner
The beach was the most beautiful of the Florida beaches I have been to. They keep the seaweed off the beach and keep it clean. So pretty with the white sand. I don’t want to leave here!
Stayed 2 nights in Feb 2024

8/10 Good

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Minh

Great stay, thank you!
Stayed 2 nights in Feb 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We made an impromptu decision to go to Marco Island. This resort was amazing in spite of the storm that blew in. Was a very nice stay!
Stayed 2 nights in Jan 2024

10/10 Excellent

Sande

Stayed 4 nights in Jan 2024

6/10 Okay

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and would have given them 5 stars except for: 1. Room was not ready until past 5pm and I had to insist for late check out in return… didn’t really use it as it was not part of our plan. 2. When they say “Partial Ocean View” it could mean from the back of the hotel by the parking lot. That’s what we got. 3. This was for our 20 year wedding anniversary (we had stayed at the same hotel for our honeymoon) and were monitoring the price for several months. Finally caved in a week before and paid $500 for 1 night (non-refundable). We received an email the day before offering half off for the same night on an “Ocean View” room and they wouldn’t let us take it. I don’t think we will ever go back, even though it was a special place for us.
Stayed 1 night in Jan 2024

10/10 Excellent

Lauren

Stayed 1 night in Jan 2024

8/10 Good

Brooke

Stayed 1 night in Jan 2024

6/10 Okay

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Too noisy
Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Manuel

Stayed 1 night in Jan 2024

6/10 Okay

Larisa, Highlands Ranch

Travelled with partner
Disliked: Property conditions & facilities
Not worth the cost. Elevators and a bar area were not clean. Room wasn’t clean, curtains very dirty, and a lamp shade was dirty. This hotel is not better than average and should be rated as such. Most definitely not a 4.2 star hotel.
Stayed 5 nights in Jan 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
A late booking due to delays going home and we picked the perfect place! The room was a King Suite with an ocean view - the views were stunning! The check in was efficient, informative and friendly - all the staff made us feel welcome and comfortable. We had a relaxed dinner at 560 and breakfast at the market overlooking the beach - perfect, The hotel had all the amenities we required and would accommodate all age groups - will definitely return with the family.
Stayed 1 night in Jan 2024

10/10 Excellent

George

Only disappointment
Shower was broken called but no one will call me back at that price per ninight on a week day and traveling I expect something out of Hilton
Stayed 1 night in Jan 2024

6/10 Okay

Donna, Yakima

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room. Beautiful beach. LOUD group in room next door that kept us awake from 2:30-4:30 AM. Be prepared for additional fees: $35/day parking, $35/day resort fee plus additional taxes
Stayed 4 nights in Jan 2024

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024