Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
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Reviews of Nantucket Inn

3.5 out of 5
Nantucket Inn
1 Miller Lane, Nantucket, MA

Reviews

8.4

Very good

Rating 10 - Excellent. 141 out of 274 reviews" "
Rating 8 - Good. 79 out of 274 reviews" "
Rating 6 - Okay. 31 out of 274 reviews" "
Rating 4 - Poor. 12 out of 274 reviews" "
Rating 2 - Terrible. 11 out of 274 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Loren

Stayed 2 nights in Feb 2024
Response from Shawn- GM on 1 Mar 2024
Hi Loren,Thank you for the review.Please reach out to let us know how we can get better!

4/10 Poor

Kevin

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
First night we stayed, there was rain, our rooms were flooded told front the next morning needed redund. They did not do. I would not recommend this property . Note two rooms were flooded out. Never again
Stayed 4 nights in Jan 2024
Response from Shawn- GM on 15 Jan 2024
Kevin,Thank you for your review!We did encounter a large storm one of the nights that you stayed with us. Due to the high winds and rain, we did in fact have water damage in some of the rooms. We were able to move you to another room for the rest of your stay and extended you a free night in the future.We look forward to welcoming you back again soon!

10/10 Excellent

Timothy

Stayed 2 nights in Dec 2023
Response from Shawn- GM on 1 Mar 2024
Thanks for the 5 Star review Timothy!

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, newly renovated and staff was super friendly! The shuttle to town is also a lifesaver
Stayed 2 nights in Dec 2023
Response from Shawn- GM on 10 Dec 2023
Thank you for the perfect score Nicole, we look forward to welcoming you back again soon!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely place, wish they serviced rooms
The room we stayed in was so nice and the staff were great. The one wish we had was that the rooms were serviced at some point during our stay. We were there for 3 nights and so having someone come in at least once during that time (without requesting it) would have been nice to get a garbage clean up and fresh towels and more coffee pods. Still a great trip, but for the length of stay, servicing was expected.
Stayed 3 nights in Nov 2023
Response from Shawn- GM on 8 Dec 2023
Thank you for your review! I'm happy to read that you enjoyed both your room and the staff! Unfortunately, due to staffing limitations we're not able to do stayover service in the off season but do offer this during the summer months.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice stay during the Winter Stroll
Stayed 2 nights in Dec 2023
Response from Shawn- GM on 8 Dec 2023
Thomas,Thank you for the 5 Star review!

8/10 Good

Brianne

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Shawn- GM on 5 Dec 2023
Hi Brianne,Thank you for the 4 Star Review, we look forward to welcoming you back!

8/10 Good

Greg

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Shawn- GM on 22 Nov 2023
Greg,Thank you for your review!

10/10 Excellent

Laurie

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Shawn- GM on 17 Oct 2023
Laurie,Thank you for the 5 Star review!We look forward to welcoming you back again soon.

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Inn
What a beautiful place! Brand new finishes throughout. Very pleasant staff, super clean, very enjoyable stay
Stayed 1 night in Oct 2023
Response from Shawn- GM on 16 Oct 2023
Gail,Thank you for the perfect score, I'm glad you enjoyed the hotel, staff and cleanliness.

10/10 Excellent

Tamu

Stayed 1 night in Sep 2023
Response from Shawn- GM on 22 Nov 2023
Tamu,Thank you for your review!

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st visit to Nanttucket
Good except for a disappointing breakfast.
Stayed 1 night in Oct 2023
Response from Shawn- GM on 11 Oct 2023
Steven,Thank you for your review!I apologize you didn't enjoy breakfast, with the improvements we're making to the kitchen, we are limited to what we can offer. Please be sure to give us another chance in 2024 as we will be launching our new café concept.

10/10 Excellent

Alice, Plaistow

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room updates from 6 years ago were very nice. Staff was always friendly and accommodating.
Stayed 3 nights in Oct 2023
Response from Shawn- GM on 11 Oct 2023
Alice, thank you for the 5 out of 5 score! We look forward to welcoming you back for a 7th year in 2024!

10/10 Excellent

sampriti

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Shawn- GM on 2 Oct 2023
Thank you for the 5 Star review!

8/10 Good

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Under construction
Stayed 7 nights in Sep 2023
Response from Shawn- GM on 20 Sept 2023
Whitney,Thank you for your review. We hope to be completing our renovation shortly!-Shawn

4/10 Poor

Maria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After a flawless stay at the Nantucket Inn one year ago, we returned with high hopes and were gravely disappointed. When we booked our stay several months ago, we were not made aware of the plethora of renovations being done all at once, leaving the Inn unable to offer several amenities that were still accounted for in the room rates. The “continental breakfast” consisted of a table, monitored by 2-3 staff members watching you peruse a selection of what I can only imagine to be gas station muffins, single serving boxed cereals, and apples, oranges and overripe bananas. This did not include coffee, however the rooms were outfitted with Keurig-like machines, and if you asked, the housekeeping staff would replenish your K-cups. Our room was newly renovated which was a nice feature, however our bathroom was full of tiny ants. We made staff aware, and despite them attending our room 2-3 hours after this discovery, we continued to have little visitors in our bathroom the entirety of the 5 night stay. The bar, restaurant (which provided a full hot breakfast last year), gym and indoor pool were simultaneously unavailable due to renovations, leaving you with virtually nothing to do at an Inn where you are paying $400 on a weeknight, and $500 on a weekend. The complimentary shuttle from the Inn was nice, as it takes you into town and returns you, each hour. After 6pm, it increases its rounds to twice an hour. It will also take you to the beach. This is really a positive feature
Stayed 5 nights in Sep 2023
Response from Shawn- GM on 14 Sept 2023
Maria,Thank you for your candid review.We apologize for the delay in renovations, we had planned to have had the renovations completed earlier but due to unforeseen delays, we have been pushed back. This also determines what the health department will allow us to offer guests for food which impacts our offerings.I am glad you enjoyed the newly renovated rooms as well as the shuttle to town as well as the beach!We look forward to welcoming you back again soon.-Shawn

4/10 Poor

Donna

Travelled with partner
Disliked: Amenities, property conditions & facilities
The amenities that were promised (restaurant, bar, indoor pool) were not available due to renovations being completed at the hotel. We were not aware of this and the price of the room certainly did not reflect not having access to these things. Also, the Inn is mid-island across from the airport. While they do have shuttles to one beach and the downtown area, we ended up having to rent a car in order to explore the whole island. Another unexpected surprise and expense. For the price, stay near one of the beaches or the downtown area. Also, we could hear the people above us stomping around. When they renovated the rooms they neglected to put any soundproofing between the floor and ceiling. Most of the staff were nice and friendly. Except for one young male driver, whose name began with a C. He just couldn't wait for his shift to be over and was very unpleasant.
Stayed 2 nights in Sep 2023
Response from Shawn- GM on 6 Sept 2023
Donna,Thank you for your candid review!I apologize for lack of amenities as we near the end of our renovation. We look forward to welcoming you back once everything is complete next year. As for the van driver, we will follow up accordingly.

10/10 Excellent

Viera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful remodeled room and bathroom. Very comfy mattress. Breakfast was not that great. Would welcome some bread, butter and jam for breakfast instead of the sweet processed options. Also coffee in the aluminum bottle was appalling.
Stayed 2 nights in Sep 2023
Response from Shawn- GM on 6 Sept 2023
Viera,Thank you for the 5 Star review!I'm glad you enjoyed the renovated rooms. We appreciate your patience as we finalize the renovations to our kitchen and will be opening our new café in the coming weeks.-Shawn

10/10 Excellent

Tiffanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic experience here. I was worried after reviews I read online but the complaints were a little ridiculous. Yes the hotel is undergoing major reconstruction, the indoor pool and restaurant is closed but we were happy with the breakfast spread of fruit, cereal, etc (organic milk and high quality cold brew coffee) . The staff is extremely hard working and friendly and the front desk offers free waters and snacks 24 hours (there's also a convenience store across the street and the crosswind's restaurant at the airport). The shuttle runs like clockwork and the drivers, especially Danny are great. The rooms are immaculate and modern, clean and comfortable. The pool area is peaceful and they are literally cleaning the pool and hot tub every time a leaf falls into the water. Bring your own towels for the beach, they don't offer those or chairs but you can rent chairs at surf side beach. Also if you are dropped off mid island at night (highly recommend, it's calmer than town and has the restaurants that the locals go to) there is a huge chance you won't get picked up on the way back. I would stay here again, $1400 for 5 days in august beats dropping $6,000 at a resort in town any day! Lisa at the front desk is a gem, be kind to these hard working individuals.
Response from Shawn- GM on 1 Sept 2023
Tiffanie,Thank you for your review, we look forward to welcoming you back again soon!

6/10 Okay

Fiona Mary

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed here before and now there are fewer amenities offered. The indoor pool was closed as they are doing a lot of construction. We were not informed about this. I do feel that coffee should have been offered along with the breakfast snacks.
Stayed 3 nights in Aug 2023
Response from Shawn- GM on 1 Sept 2023
Fiona,Thank you for your review!We're nearing the end of all the improvements we're making to the hotel in the coming weeks. I apologize the indoor pool was closed during your visit but assure you the next time your back it will be open!

8/10 Good

Cathy

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property is located out of town but there is a shuttle bus to provide transportation which was good. During our stay there was renovation in progress and the indoor pool/hot tub were closed, also breakfast which is included was terrible, no coffee (Kerig in the room with no choices) pastries in plastic and too ripe bananas. This should have been on the website. Other than that outside pool/hot tub nice and room good.
Stayed 3 nights in Aug 2023
Response from Shawn- GM on 1 Sept 2023
Cathy,Thank you for your review!I appreciate your feedback and will work to update the website to be more informative.We look forward to welcoming you back again soon.

4/10 Poor

Kelly

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Indoor pool was closed for renovations. Staff was unsure of the shuttle schedule and gave us the wrong information. No hot coffee and tea in the lobby in the morning. Had staff waiting behind the breakfast bar. Very awkward to go up and have the staff staring at you while you are picking out what to eat. Will check out a different hotel next time for sure.
Stayed 2 nights in Aug 2023
Response from Shawn- GM on 21 Aug 2023
Kelly,Thank you for your candid review.I will be sure to connect with our staff regarding the shuttle schedule as this is something they should know well.As for breakfast, the health department limits us to what we can offer due to our kitchen being under renovation. We're excited to have our café open next month and hope you come back to give us another chance.

6/10 Okay

Lauren

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Shawn- GM on 22 Aug 2023
Thank you for your review Lauren! Please feel free to share any additional feedback you might have to help us improve.

10/10 Excellent

aliza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff was exceptional, everyone was so nice and friendly and got us whatever we needed. The rooms were nice and very clean. Free shuttle to town and beach. Highly recommend!!
Stayed 2 nights in Aug 2023
Response from Shawn- GM on 14 Aug 2023
Aliza,Thank you for the 5 Star review!I'm glad you enjoyed the new rooms and was happy to read that the staff took excellent care of you.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Shawn- GM on 14 Aug 2023
Raymond,Thank you for the 5 Star review!

10/10 Excellent

April, Rockaway

Business traveller
Liked: Amenities, property conditions & facilities
Beautiful place walking distance to airport and rental cars!
Stayed 1 night in Aug 2023
Response from Shawn- GM on 11 Aug 2023
Thank you for the 5 Star review, we look forward to welcoming you back again soon!

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lov
Stayed 1 night in Aug 2023
Response from Shawn- GM on 10 Aug 2023
Stephen,Thank you for the 5 Star review!We look forward to welcoming you back again soon.

6/10 Okay

Modesto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Shawn- GM on 9 Aug 2023
Modesto,Thank you for your review.If you could please provide further detail for the score we would greatly appreciate it!

6/10 Okay

Donald

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Sub par
The breakfast is terrible, didnt even consider going back after looking the first morning. There were cracks in the vainty to the bathroom, tears in the wallpaper and the toilet wobbled when you sat on it. Finish work for the room was sub par, the faucet for the shower wasnt flush. House keeping was good and shuttle service was as well, however alot of work needs to be done to make this Hotel acceptable for the price.
Stayed 3 nights in Aug 2023
Response from Shawn- GM on 9 Aug 2023
Donald,Thank you for your review.I'm glad you enjoyed the housekeeping and shuttle service!As for the issues with the room, we will be sure to address these with our engineering team quickly and appreciate your bringing this to our attention.

2/10 Terrible

Kimberly

Stayed 3 nights in Jul 2023
Response from Shawn- GM on 8 Aug 2023
Kimberly,Thank you for your review.Please reach out to guestservices@nantucketinn.net so we can further assist.

10/10 Excellent

katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly and helpful staff. Free shuttle to the town and beach are convenient. Currently In the process of being renovated. Will be really nice when completed.
Stayed 2 nights in Jul 2023
Response from Shawn- GM on 1 Aug 2023
Thank you for the 5 star review!

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Shawn- GM on 1 Aug 2023
Thank you for the perfect 10/10 score!

10/10 Excellent

Debra

Stayed 1 night in Jul 2023
Response from Shawn- GM on 1 Aug 2023
Thank you for the 10/10 score, we're glad you enjoyed your stay.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Shawn- GM on 1 Aug 2023
Thank you for the 5 Star review!

10/10 Excellent

Daniel, Weston

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, rooms all updated it.
Stayed 1 night in Jul 2023
Response from Shawn- GM on 15 Jul 2023
Daniel,I am happy you enjoyed the updated rooms!-Shawn

10/10 Excellent

elisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
After flight cancellations the kind staff worked with us for some partial credits. The hotel is not yet fully open; gym and cafe aren’t ready yet. Some rooms and buildings getting finalized. This hotel is fully renovated, beautiful and directly across from the Nantucket airport and walkable. By august 2023 this should be very nice and welcoming.
Stayed 3 nights in Jul 2023
Response from Shawn- GM on 12 Jul 2023
Elisa,Thank you so much for your review!I'm happy you enjoyed your stay and look forward to welcoming you back once all of our amenities are back!-Shawn C.

6/10 Okay

Eva

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not like last time
The hotel was being renovated so the restaurant was not available- so we had to walk across the street down to the airport to get food. The first room given to us had a strong smell of paint and varnish and it was not completely fully furnished not even a phone to call front desk if need be. So we asked for another room which was better but still very spartan. The staff though were very kind and friendly and put up with our complaints- I felt bad for them since it was out of their control. And yea the keys for the doors did not work properly so we had to change them a lot walking far to the front desk to get them changed We liked the pool and the central location of the hotel and the shuttles that can take you to town or the beach which is excellent. Again the staff was lovely.
Stayed 2 nights in Jul 2023
Response from Shawn- GM on 10 Jul 2023
Eva,Thank you for your review!I appreciate the kind words about our staff and how you enjoyed the shuttle and the location.We're in the home stretch of the improvements we're making to the hotel and are hopeful we will have all amenities back in the coming weeks.We look forward to welcoming you back again soon!-Shawn C.

10/10 Excellent

Sandino, Kissimmee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Shawn- GM on 10 Jul 2023
Sandino,Thank you for your review!-Shawn C.

2/10 Terrible

Georgette

Stayed 1 night in Jun 2023
Response from Shawn- GM on 15 Jul 2023
Hi Georgette,I'm sorry you didn't enjoy your stay at the hotel. Please contact us directly to provide more feedback.-Shawn

4/10 Poor

Jay, Rio Rancho

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is a lie and under construction. Paying over $500 per night for a bed with no amenities of full service hotel. No restaurant and can’t even buy a candy bar. The property is a blood sucking money pit and has nothing to offer other than it is on the island of Nantucket 5 miles from any real services.
Stayed 1 night in Jun 2023
Response from Shawn- GM on 17 Jun 2023
Hi Jay,Thank you for providing your feedback on your most recent stay.We are in the final stages of all the improvements we're making to the hotel and hope to have it finished soon and have many of our amenities back in service! We would love to invite you back at a discounted rate for your candid feedback.-Shawn

4/10 Poor

Gregory

Stayed 1 night in Jun 2023
Response from Shawn- GM on 17 Jun 2023
Hi Gregory,Thank you for your review. Please feel free to send us a note with more details!-Shawn

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, property conditions & facilities
Such friendly, and helpful staff. They made the stay very pleasant. I’m excited to see all the new additions they are adding.
Stayed 1 night in Jun 2023
Response from Shawn- GM on 12 Jun 2023
Hi Julie,Thank you so much for your review! We're very excited with all the changes as well and look forward to welcoming you back again soon.

8/10 Good

Elizabeth

Stayed 1 night in Jun 2022

10/10 Excellent

Amber

Stayed 3 nights in Oct 2022

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again. Great apot
Stayed 1 night in Oct 2022
Response from Shawn- GM on 25 Oct 2022
Thank you Susan!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel.com disappoints again on comma with hotel!
Hotel.com once again did a poor job of communicating information to the hotel. My name was spelled wrong, my email address was wrong, the information they finally found at the hotel came from Expedia. I had. All kinds of issue with them fining my reservation and the itinerary number hotels.com provided to me meant nothing to them. Luckily the front desk staff were extremely patient and supportive in a process that took 30 minutes that should have taken 5 min.
Stayed 1 night in Oct 2022
Response from Shawn- GM on 11 Oct 2022
Hi Michael,I'm sorry to hear that hotels.com fell short but that the staff at the hotel was friendly and was able to rectify the situation for you!Regards,Shawn-GM

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn is conveniently located a few steps from the airport, about 2 1/2 miles from the town center. There's a free shuttle into town, which makes it a great place to explore the island, preferably on a bicycle - one of the many bike trails starts right in front of the property. Staff was very friendly and competent, breakfast is included and very good. Rooms are spacious and comfortable.
Stayed 3 nights in Oct 2022
Response from Shawn- GM on 11 Oct 2022
Andreas,Thank you for your 5 star review!Regards,Shawn- General Manager

10/10 Excellent

HEATHER

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Free breakfast. Quiet location. Cute bar
Stayed 2 nights in Sep 2022
Response from Shawn- GM on 5 Oct 2022
Heather,Thank you for your review!

10/10 Excellent

Terri

Travelled with group
Liked: Cleanliness, staff & service, amenities
The shuttle into town made this hotel very convenient. The Breakfast Buffet was wonderful but there is no elevator and we were on the 2nd floor.
Stayed 2 nights in Sep 2022
Response from Shawn- GM on 5 Oct 2022
Terri,Thank you for your review!

10/10 Excellent

christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 1 night in Sep 2022
Response from Shawn- GM on 5 Oct 2022
Christine,Thank you for your kind words!