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Reviews of The Originals City, Hôtel Novella Nantes Centre Gare

2 out of 5
The Originals City, Hôtel Novella Nantes Centre Gare
38 rue Richebourg, Nantes, Loire-atlantique

Reviews

8.0

Very good

Rating 10 - Excellent. 64 out of 231 reviews" "
Rating 8 - Good. 116 out of 231 reviews" "
Rating 6 - Okay. 35 out of 231 reviews" "
Rating 4 - Poor. 8 out of 231 reviews" "
Rating 2 - Terrible. 8 out of 231 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Neal, Carramar

Liked: Staff & service
There is no air conditioning the room is quite warm and there is no fan in the room
Stayed 1 night in Jun 2023

8/10 Good

Vincent

Stayed 1 night in Feb 2023

8/10 Good

HERVE

Stayed 1 night in Dec 2022

6/10 Okay

Doreen

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Towels could use refreshing. Only had 1 pillow per person. Could only supply 1 extra pillow when asked.
Stayed 2 nights in Jun 2022

2/10 Terrible

Luís

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Sep 2020
Response from la direction on 25 Sept 2020
Bonjour, Merci beaucoup pour votre commentaire très positif et toute notre équipe vous attends pour un futur séjour . La direction

8/10 Good

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget stsy in heart of Nantes
Wonderful receptionists -helpful and professional. Reliabke wifi.My room 209 was receintly renovated and was better thsn expected.I was confused by outside of the building as thete were different name than on myvreservation but as soon as I was in itvturned a verynpkeasant stay.Closevto trainvsration and shittle bus for rhe airport.Recommended.
Stayed 1 night in Mar 2020

8/10 Good

Sandy, Fenelon Falls

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We picked this hotel because it’s walkable to the train station. It was a clean basic room with two twin beds. A Friendly lady at the front desk spoke English very well and was quite helpful. Irish pub right next door was perfect for our arrival at dinner time. For the price you can’t go wrong. - Two Canadians from Fenelon Falls
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean
Well located for the train station. Also very close to the Chateau. Friendly service, though front desk is not 24 hours, and check-in time was strict.
Stayed 1 night in Dec 2019

8/10 Good

Elen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Jason James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and value for money
Clean and convenient. The shower was better than some of the 5 star hotels I’ve stayed in. The room was clean and the bathroom recently renovated. Fantastic power in the shower. Location is perfect for the main train station and airport shuttle. Great value for 2 people.
Stayed 1 night in Sep 2019

10/10 Excellent

Kim, Salt Lake City

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. Staffs were very kind and helpful.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to transportation. Oddly, towels not refreshed until asked for.
Stayed 3 nights in Aug 2019

6/10 Okay

Rachel

Liked: Cleanliness, property conditions & facilities, room comfort
Don't count on in-roon wifi
Great location. Room was tiny but adauate. Issues were: wifi did not work in the room, breakfast was mediocre considering it was 10Euro per person. Not worth buying breakfady. Shower did not drain and you were ankle deep in dirty water almost instantly.
Stayed 1 night in Jun 2019

8/10 Good

caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean cheap friendly comfortable
Really great friendly service at the front desk . Clean and comfortable room.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
conveniently located, friendly staff, good value
Stayed 7 nights in Oct 2018

8/10 Good

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Good fast check in with helpful staff Comfy and a good location
Stayed 2 nights in Sep 2018

6/10 Okay

Richard, Cheshire

Central
Convenient to station, OK price, what more is there to say?
Stayed 1 night in Aug 2017

10/10 Excellent

Val

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet room on a side street. Looked into inner courtyard

4/10 Poor

ERIC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you paid for
We know it's a budget hotel when we booked so ain't expecting much. The staff was helpful enough. But the cleanliness is really soso. The lobby smelt toilet cleaning product and we found distinct dirt on the carpet in the room.

2/10 Terrible

Mark, Dorset

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vastly over rated
Where to start! Despite good reviews this is one of the worst I've ever stayed at, and I am not particularly fussy. First, reception was closed between noon and 4 which meant amusing myself for nearly 3 hours in Nantes on a Sunday afternoon. No easy feat! Second, there is no parking,despite their claim. Third, the double room was tiny and poorly decorated. Mould in the shower, a broken toilet seat and, unbelievably, an old unzipped red nylon sleeping bag for a duvet!! Handy for the city if you don't mind being in a very seedy area. Not impressed at all.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient
Close to the gare, close to old city, very convenient and ver comfortable.

10/10 Excellent

Tim, West Lafayette, IN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for the price
This hotel is nicely priced, with an excellent location. Short walk from La Cite (where I was attending a conference), a half block from the Chateau and Cathedral, a few blocks from the train station (no need for a taxi), a few blocks from the wonderful city center, and easy walking to the gardens. The rooms are sparse, but clean, the staff is friendly and helpful (make sure to arrive before 11pm for check in as the front desk is closed afterwards). They also provide a decent breakfast for a few euro. The internet is fairly fast, and free. No worries about having items stolen from my room, but they did not have safes in the rooms. Also, the neighborhood seemed fairly safe, and the street is fairly quiet for those sensitive to noise. All around, an excellent choice for a budget traveller who wants a clean, secure room that is within very easy walking distance of most of Nantes' main attractions.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Not too bad for the price
This hotel is conveniently located near the train station in Nantes, and we were welcomed by helpful and polite staff. The actual room itself was quite basic, but tidy and comfortable. There was unfortunately a rather funny smell coming from the bathroom which came and went over the two day stay, probably something to do with the plumbing. The area is a little seedy, being close to some, ahem, "adult" shops, but it didn't feel threatening or anything. Very close to the castle as well. I would consider staying here again.

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très agréable et bien situé
Stayed 1 night in Feb 2024

10/10 Excellent

Gladys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

ROLAND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel sympa
Petit hôtel sympa à proximité du centre. Apparemment chambre refaite récemment. Salle de bain propre. Petit bémol : attention à la tête si l'on mesure plus de 1,50m en passant près de la fenêtre pour les chambres sous les combles.
Stayed 1 night in Dec 2023

8/10 Good

ANASTASIOS

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Mireille

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Estelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

veronique

Stayed 1 night in Jul 2023
Response from Scheine on 1 Aug 2023
Bonjour Madame,vous êtes satisfaite de votre passage dans notre hôtel et cela compte beaucoup pour vous. Toute l'équipe vous remercie et souhaite vous accueillir bientôt.Cordialement

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Scheine on 1 Aug 2023
Bonjour,Nous sommes ravis que vous ayez apprécié votre séjour dans notre établissement et vous attendons pour une prochaine fois.Cordialement

10/10 Excellent

loic

Stayed 1 night in Jun 2023
Response from Scheine on 13 Jun 2023
Bonjour Monsieur,Votre note prouve que votre séjour s'est passé dans d'excellentes conditions et cela nous réjouis.Nous vous remercions et vous attendons pour un proche séjour.Cordialement

8/10 Good

FABIENNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très bien situé personnel très accueillant et sympathique Veillissant mais propre
Stayed 1 night in Jun 2023
Response from Scheine on 13 Jun 2023
Bonjour,Nous sommes contents que vous ayez apprécier votre séjour dans notre établissement.Toute l'équipe vous attends pour une prochaine fois.Cordialement

8/10 Good

DOMINIQUE

Stayed 1 night in May 2023
Response from S.CHEINE on 28 Jun 2023
Bonjour,Merci

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Merci au personnel
Stayed 1 night in May 2023
Response from S.CHEINE on 28 Jun 2023
Bonjour,Merci

8/10 Good

Sandra

Stayed 1 night in May 2023
Response from Scheine on 23 May 2023
Bonjour Madame,Merci pour cette note qui prouve que vous avez bien apprécié votre séjour dans notre établissement. Toute l'équipe vous attend pour la prochaine fois.Cordialement

8/10 Good

Charlotte

Stayed 1 night in Apr 2023

6/10 Okay

Lucie

Stayed 1 night in Apr 2023

10/10 Excellent

Fabienne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
La rue qui donne accès à l'hôtel n'est pas engageante. Dommage, hôtel très bruyant. Chambre agréable
Stayed 1 night in Apr 2023

8/10 Good

Volker

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

KARINE

Stayed 2 nights in Mar 2023

8/10 Good

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De passage
Proche de la gare dans une rue parallèle calme.
Stayed 1 night in Feb 2023

8/10 Good

Mbaye

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Jean Paul

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
un seul souci ... le siège de vos toilettes est fait pour des humains d'au moins 1m80 si vous faites 1m70 essayez les ;;; vous comprendrez ...
Stayed 1 night in Jan 2023

10/10 Excellent

MYLENE

Stayed 1 night in Nov 2022

8/10 Good

Mickael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

MARC FRANCOIS

Stayed 3 nights in Oct 2022

6/10 Okay

Sandra

Hôtel correct sans plus, odeur de tabac dans la chambre, isolation sonore des chambres très limite, les activités nocturnes de mes voisins étaient plutôt fortes…
Stayed 1 night in Oct 2022