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Reviews of Sawela Lodge

4 out of 5
Sawela Lodge
Moi South Lake Road, Naivasha, Nakuru County

Reviews

8.4

Very good

Rating 10 - Excellent. 11 out of 22 reviews" "
Rating 8 - Good. 7 out of 22 reviews" "
Rating 6 - Okay. 1 out of 22 reviews" "
Rating 4 - Poor. 2 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place. My Dad had a good time. It was a nice stay as it was a treat for the easter season. The staff were accomadating due to late check in and kindly agreed for Dad to check out late and have lunch the next day which was a nice gesture. Will recommend the lodge. Worth a visit for singles, couples or families.
Stayed 1 night in Apr 2024

10/10 Excellent

Mathew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Highly recommend
Stayed 1 night in Nov 2023

8/10 Good

ALFRED

Stayed 2 nights in Jun 2023

8/10 Good

Liutauras

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2023

8/10 Good

Khanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and stay
The trip overall was really great, however there are both some good and bad things that stood out. The good… The food at all meals was EXCELLENT! Compliments to the chef we were pleased at every single meal. The service from the wait staff was also really good. The grounds are beautiful and well kept. The pool area and overall entertainment were good along with the gym. There are lots of activities to do which can keep everyone entertained. Including a nature walk to the lake. The bad… Check in was unpleasant as the room description on Hotels.com was different to Saw Els’s own description. This was sorted out but it made the process poor. The game room needs to be updated as most of the items were either broken or missing pieces.
Stayed 4 nights in Jan 2023

10/10 Excellent

Shehzad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Ammr

Stayed 1 night in Feb 2022
Response from Managemnet on 24 Feb 2022
Dear Mr Hamdok Thank you for your feedback . We hope to provide better service next time Thank you

10/10 Excellent

Ian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and staff were exceptional
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The gym has been converted to a conference room with covid as the excuse. But the pool remains open. So long as the conference facilities keep bringing the hotel revenue, there is no incentive to re-open the gym. Wish they had communicated that the gym facilities weren't available before booking.
Stayed 2 nights in May 2021

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Reservations on 27 Jan 2021
Dear Carlos Thank you for your feedback and we look forward to hosting you Thank you Danson

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Our stay was super! Staff were professional and friendly. Facilities were good - the manicured lawn was especially welcoming. Meals were good with safety precautions being observed at all times. PS. Brewed coffee rather than instant would have been preferred.
Stayed 2 nights in Dec 2020
Response from Reservations on 27 Jan 2021
Good afternoon, Thank you for your feedback and we look forward to hosting you once again Thank you

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice and comfortable, very beautiful scenery,
Stayed 1 night in Nov 2019

4/10 Poor

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
Staff are friendly and professional, especially waiting staff at meal times. Grounds are beautiful, lots of place to sit and relax. Buildings look nice from outside. All good things undermined by state of furnishings in room. Damp, musky, mouldy smell from curtains, rugs, and bed. Mosquito net dirty. Towels and dressing gown clearly needed replacing about five years ago. Seriously, good hotel if they could invest in comfort of guests by cleaning room furnishings properly (i.e. before they smell and make people cough, sneeze etc). Better options nearby. Food was good though.
Stayed 3 nights in Dec 2018
Response from Danson on 7 Jan 2019
Dear Mr Mathew, We thank you for the feedback and we take it very seriously and the issues pointed above will be addressed accordingly to give you a better service in the future Thank you

4/10 Poor

Maxine

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
GREAT PLACE BUT SERVICE WAS DISAPPOINTING
It is a wonderful place! Very beautiful! Reception service was very disappointing. We went in before two and we were checked in after 5pm and they wanted us out by 10am the next day! We asked for a late check out and after back and fourth they finally agreed. Breakfast service was done by 9.30am! what happened to usual hours of 11am? I guess its their policy but we are there on holiday so it would only be fair to eat breakfast later. The porter was kind and respectful. The lady watchman at the second barrier was very welcoming and sweet. I would return, I hope the team at reception can be more accommodating next time.
Stayed 1 night in Oct 2018

8/10 Good

Aunali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great ambience and staff
Stayed 1 night in Aug 2018
Response from Danson on 21 Sept 2018
Thank you sir , We look forward to hosting you once again Regards Client Relations

10/10 Excellent

Evelyn, nairobi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
Loved it. The food was very nice and the facilities are modern. The staff are polite. Security is good. Located about an hour and a half drive from Nairobi so it is convinent
Stayed 1 night in Mar 2018
Response from Danson on 11 May 2018
Dear Evelyn, Thank you for your feedback . We look forward to hosting you again and providing the best service

8/10 Good

Boniface

Liked: Staff & service, room comfort
Overall was good. The grounds were appealing. In our room the bathroom needed work. The water that filled the bathtub was dirty. The water in the sink was dirty. The faucets need to be updated.
Stayed 1 night in Feb 2018

8/10 Good

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Jeroen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ontzettend fijn hotel waarbij de service ongeëvenaard is. We werden enorm in de watten gelegd. De buffetten waren zeer uitgebreid, smaakvol en goed gekruid. Aanrader: maak een boottocht met een bioloog. Leuk en leerzaam!
Stayed 3 nights in Oct 2023

10/10 Excellent

Per

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr angenehme, ruhige Lodge. Unbedingt den Naturewalk mit Guide Joakim machen, man sieht einiges an Tieren (Giraffen, Zebras,... )…! Viele einheimische Gäste, tolle Atmosphäre, sehr gutes Essen und idealer Urlaubseinstieg!
Stayed 2 nights in Dec 2018
Response from Danson on 9 Jan 2019
Danke für Ihre Rückmeldung. Wir freuen uns, Sie wieder bei uns begrüßen zu dürfen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr nettes Personal. Man soll unbedingt mit Josef eine Safari machen.
Stayed 2 nights in Dec 2018
Response from Danson on 9 Jan 2019
Vielen Dank für Ihr Feedback und wir freuen uns darauf, Sie wieder zu hosten